We are looking for an experienced Office Manager to join our team in Williamsville, New York. This long-term contract role requires someone who is detail-oriented and can efficiently handle complex transactions while supporting team operations with precision and tact. The ideal candidate will ensure seamless execution of customer and business-related functions while maintaining high standards of accuracy and data integrity.<br><br>Responsibilities:<br>• Manage and process intricate customer transactions, ensuring accuracy and adherence to service level agreements (SLAs).<br>• Address platform-related inquiries and concerns promptly while providing exceptional support to team members.<br>• Analyze and optimize business processes to enhance operational efficiency and platform usage.<br>• Collaborate with Account Managers and Business Owners to identify opportunities and drive outcomes.<br>• Generate detailed reports and metrics to monitor data quality and provide actionable insights.<br>• Ensure data integrity by reviewing and verifying transactional requests and entries.<br>• Support platform adoption and provide guidance on its effective utilization.<br>• Resolve issues with professionalism and urgency, maintaining a customer-focused approach.<br>• Perform order entry tasks with precision and compliance with organizational standards.<br>• Provide general administrative support to enhance team productivity and collaboration.

• Proven experience in customer service and handling complex transactions.<br>• Proficiency in Microsoft Excel, Outlook, and other relevant technologies.<br>• Strong organizational skills with the ability to prioritize tasks effectively.<br>• Excellent communication skills, both written and verbal, to interact professionally with team members and stakeholders.<br>• Ability to analyze data and extract meaningful insights to inform decision-making.<br>• Demonstrated capability to work collaboratively within a team environment.<br>• High school diploma or equivalent with at least 5 years of relevant functional experience, or a two-year college degree with 3 years of experience.<br>• Results-oriented mindset with a focus on efficiency and attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>