We are looking for a meticulous Document Control Specialist I to join our team in Medina, New York. In this long-term contract role, you will provide essential clerical and administrative support for Quality Assurance documentation systems, ensuring compliance with current Good Manufacturing Practices (cGMP). This position requires a keen eye for detail and proficiency in electronic archival processes, including scanning, verification, and record management.<br><br>Responsibilities:<br>• Scan and verify Manufacturing Device History Records (DHRs) to ensure clarity, accuracy, and completeness.<br>• Archive and transfer records following established guidelines and retention schedules.<br>• Prepare documents for archival by removing staples, paginating accurately, and compiling necessary device serial and software version information.<br>• Operate document scanning equipment and troubleshoot issues to maintain efficiency.<br>• Assist in the destruction of records as per regulatory requirements and organizational policies.<br>• Maintain organized filing systems for document control, including transferring records to offsite storage as needed.<br>• Ensure compliance with all relevant regulations and standards while performing archival tasks.<br>• Respond promptly to customer needs and escalate issues to appropriate personnel when necessary.<br>• Perform other clerical and administrative duties as assigned to support the Quality Assurance team.
<p>Nick Pignato is looking for an experienced Bookkeeper to join our team in Henrietta, New York. This position will play a key role in managing accounting functions for multiple construction entities, with a primary focus on accounts payable and contract billing. The ideal candidate will thrive in a fast-paced environment and bring expertise in construction-related accounting processes.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts payable, ensuring timely and accurate payments to vendors and subcontractors.</p><p>• Oversee contract billing, including small time and material billings, while maintaining accurate records.</p><p>• Perform job costing and coding for construction projects to ensure proper financial tracking.</p><p>• Handle a high volume of invoices, processing between 600-700 per month efficiently.</p><p>• Issue purchase orders for subcontractors and ensure compliance with insurance certifications.</p><p>• Conduct time and material billing for various projects and maintain vendor compliance.</p><p>• Utilize Sage 300 (formerly Timberline) for all accounting functions and reporting.</p><p>• Collaborate with team members to maintain organized and up-to-date financial documentation.</p><p>• Ensure monthly accounts payable processes are completed within the designated timeline.</p>
We are looking for a dedicated Administrative Assistant to join our team in Canandaigua, New York. In this long-term contract role, you will play a pivotal part in supporting daily administrative tasks, ensuring smooth operations, and maintaining effective communication across teams. This position offers an excellent opportunity to contribute to a dynamic environment within the education sector.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and in person.<br>• Perform accurate data entry to maintain records and databases.<br>• Manage email correspondence, ensuring timely responses and follow-ups.<br>• Handle inbound and outbound calls with attention to detail, relaying information and scheduling appointments.<br>• Organize and coordinate schedules, meetings, and appointments.<br>• Create and edit documents using Microsoft Word, Excel, PowerPoint, and Outlook.<br>• Maintain and update reports, spreadsheets, and presentations as needed.<br>• Support team members by completing various administrative tasks and projects.<br>• Ensure office supplies are stocked, organized, and readily available.<br>• Assist in maintaining a well-organized and welcoming office environment.
<p>Mark Tower with <strong>Robert Half </strong>is partnering with a fantastic organization in <strong>Amherst, NY</strong> on their search for an <strong>Accounts Receivable Clerk</strong> to join their team. In this role you will be a critical resource and support for managing incoming payments and ensuring accurate processing of invoices. The typical schedule is Mon – Fri with the rare Saturday during month and year end financial closing. Starting wage is <strong>$19 - $24 per hour </strong>based on experience and includes an excellent benefits package.</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><strong> </strong></p><ul><li>Generate and distribute customer invoices and monthly statements</li><li>Process billing, collections, and reporting activities, including special procedures for university clients</li><li>Monitor and follow up on outstanding payments, resolving discrepancies as needed</li><li>Allocate payments and maintain accurate customer account records</li><li>Compile weekly gratuity data for payroll processing</li><li>Prepare receivables reports and assist with special projects as assigned by management</li></ul><p><br></p>
We are looking for a skilled Legal Secretary to join our team on a contract basis in Williamsville, New York. The ideal candidate will provide essential administrative and legal support to ensure the smooth operation of daily activities. This role requires a proactive individual with exceptional organizational skills and attention to detail.<br><br>Responsibilities:<br>• Prepare and manage legal documents, including court filings and correspondence.<br>• Coordinate and maintain calendars to schedule meetings, hearings, and deadlines effectively.<br>• Handle e-filing processes for legal documents in compliance with court requirements.<br>• Answer inbound calls and communicate effectively with clients and stakeholders.<br>• Draft and compose correspondence with clarity and accuracy.<br>• Transcribe dictation and notes efficiently to produce high-quality legal documents.<br>• Organize and maintain confidential files and records.<br>• Ensure all deadlines are met by tracking and monitoring case progress.<br>• Assist attorneys with administrative tasks to streamline workflow.
<p>Nick Pignato is seeking a meticulous and experienced Bookkeeper/Office Manager to join our team based in Rochester, New York. In this role, you will play a crucial role in the financial management and integrity of our operations, ensuring accuracy in the processing of transactions and the maintenance of financial records. This role falls within the construction industry and is based in a traditional office setting.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of bookkeeping including accounts payable and receivable, and bank reconciliations.</p><p>• Accurately enter data into relevant accounting systems.</p><p>• Ensure all financial records are maintained and updated as necessary.</p><p>• Handle monthly close processes and communicate any issues.</p><p>• Conduct account reconciliation activities to ensure accuracy and conformity with applicable policies.</p><p>• Utilize Microsoft Excel for data organization and financial tracking.</p><p>• Manage payroll processes, ensuring all employees are paid accurately and on time.</p><p>• Utilize QuickBooks for managing and processing financial data.</p><p>• Monitor customer accounts and follow up on any outstanding payments.</p><p>• Assist in the preparation and processing of financial reports</p>
<p><strong>Customer Interaction:</strong> Handle inbound and outbound customer inquiries via phone, email, and other communication methods. Provide clear, concise, and accurate information to resolve issues and answer questions.</p><p><strong>Issue Resolution:</strong> Investigate and resolve customer issues promptly, escalating complex problems to the appropriate parties when necessary.</p><p><strong>Record Management:</strong> Accurately document customer interactions, feedback, and solutions in the CRM system. Maintain organized and thorough records for future reference.</p><p><strong>Product Knowledge:</strong> Develop a comprehensive understanding of company products, policies, and services to provide informed support to customers.</p><p><strong>Process Improvement:</strong> Identify opportunities to enhance customer service operations and recommend solutions to improve overall customer satisfaction.</p><p><strong>Collaboration and Teamwork:</strong> Collaborate with internal departments, such as sales or technical teams, to ensure seamless customer experiences. Engage in knowledge-sharing and contribute to team success.</p><p><br></p>
<p><strong>Robert Half Permanent Placement</strong> is partnering with a fantastic organization in <strong>Lancaster, NY</strong> on their search for an <strong>Accounts Payable Clerk</strong> to join their team. In this role you will be a critical resource for accurately processing vendor invoices to ensure timely and correct payments. This is an <strong>in-office</strong> position with a starting wage of <strong>$27 - $28 per hour </strong>and includes a comprehensive benefits package.</p><p><strong> </strong></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Match invoices to purchase orders and receipts, verifying accuracy</li><li>Enter invoices into the accounting system and confirm open status</li><li>Match checks to invoices, confirming invoice number, amount, and vendor details</li><li>Resolve invoice discrepancies by working with Purchasing, Receiving, and other departments</li><li>Provide support for Accounts Payable functions, including credit memos, mail processing, copying, and assisting with special projects</li><li>Serve as backup to the Senior Accounting Clerk when needed</li></ul><p><br></p>
<p>Olivia Quinlan from Robert Half is hiring for an experienced ERP Specialist. In this role, you will play a key part in ensuring the optimal functionality of ERP/CRM systems, while delivering training and support to key users. Your expertise will contribute to system enhancements, configurations, and seamless integration across various facilities.</p><p><br></p><p>Responsibilities:</p><ul><li>ERP Implementation or migration experience (ideally QAD)</li><li>Supply chain processes like manufacturing, service and/or logistics</li><li>Experience in training/presenting</li><li>Knowledge and experience in automating management activities</li></ul>
We are looking for an experienced Senior Accountant to join our team on a part-time contract basis. This position is based in Rochester, New York, and requires someone with strong accounting expertise who can support financial operations and reporting. The role involves working 20 hours per week, including scheduled hours on Tuesday afternoons through Wednesday mornings.<br><br>Responsibilities:<br>• Prepare project-specific accounting entries related to construction transactions.<br>• Perform general ledger reconciliations to ensure accuracy and compliance.<br>• Create and manage outgoing invoices to support billing processes.<br>• Assist with month-end close activities, ensuring timely and accurate reporting.<br>• Contribute to financial reporting efforts, including transitioning from manual processes to automated systems.
<p>Nick Pignato with Robert Half is actively searching for an HR Generalist in the Manufacturing industry, located in ROCHESTER, New York. The HR Generalist will join our team to handle a variety of personnel related administrative tasks and provide clerical support to the HR department and employees regarding human resources related activities, policies, processes, and procedures.</p><p><br></p><p>Key responsibilities: </p><p><br></p><p>• Process and manage employee data using ADP and other HR related systems</p><p>• Ensure compliance with relevant laws and internal policies</p><p>• Handle employee relations and resolve any issues that may arise</p><p>• Administer employee health and welfare plans, and work with benefit providers to facilitate services</p><p>• Utilize ATS to facilitate and manage hiring processes</p><p>• Contribute to the development and implementation of HR initiatives and systems</p><p>• Provide counseling on policies and procedures</p><p>• Actively engage in employee retention strategies</p><p>• Promote and participate in the organization's performance management and quality improvement processes</p><p>• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart.</p>
<p>We are looking for an experienced Platform Specialist to join our team in Williamsville, New York. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and efficiency of customer transactions while supporting platform operations. This role requires a proactive individual capable of maintaining data integrity, optimizing processes, and delivering meaningful insights to improve business outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Process complex or unique customer transactions with precision, ensuring compliance with established service level agreements (SLAs).</p><p>• Address inquiries related to platform operations, providing timely and accurate resolutions.</p><p>• Perform order entry and transactional functions while verifying the accuracy of requests and data.</p><p>• Maintain the integrity of business data, generating reports and metrics to provide actionable insights.</p><p>• Collaborate with account managers and business owners to identify opportunities for platform optimization and increased usage.</p><p>• Support the adoption of platform solutions and assist team members in leveraging available tools.</p><p>• Analyze data trends to identify areas for improvement and recommend strategic actions.</p><p>• Communicate effectively with internal and external stakeholders to resolve issues and provide exceptional customer service.</p><p>• Deliver general team support, ensuring smooth operations and alignment with business goals. </p>
<p>Olivia Quinlan from Robert Half is hiring for a skilled Help Desk Analyst II to join our team in Brockport, New York. This role involves providing technical support to over 2,600 users across 200+ locations, ensuring smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will excel in delivering detailed and timely assistance to end users while maintaining the integrity of IT systems.</p>
<p><strong>Administrative Support</strong></p><ul><li>Manage and maintain department schedules, including meetings, workshops, and events </li><li>Organize and prepare documents, presentations, and reports for faculty and administrators.</li><li>Handle email correspondence, phone calls, and inquiries from students, parents, and staff in a timely and professional manner.</li></ul><p><strong>Data Management</strong></p><ul><li>Maintain and update student, staff, and department records using CRM software or database software as needed</li><li>Compile data for reports, ensuring accuracy and compliance with institutional and regulatory standards.</li></ul><p><strong>Event Coordination</strong></p><ul><li>Assist with planning school events such as parent-teacher conferences, open houses, or graduation ceremonies.</li><li>Oversee logistical arrangements, including room bookings, catering, and materials preparation.</li></ul><p><strong>Resource Management</strong></p><ul><li>Order and manage office supplies, textbooks, and other educational materials.</li><li>Coordinate with internal departments or external vendors to maintain smooth operations for academic programs.</li></ul><p><strong>Support Student and Faculty Needs</strong></p><ul><li>Act as a liaison between faculty, students, and administrative departments.</li><li>Address day-to-day operational issues, ensuring faculty and students have everything they need for productive learning.</li></ul><p><strong>Compliance & Documentation</strong></p><ul><li>Assist with accreditation requirements, audits, and grant documentation.</li><li>Ensure department practices align with institutional policies and educational regulations.</li></ul><p><br></p>
We are looking for a skilled HR Generalist to join our team in Rochester, New York. In this role, you will play a pivotal part in supporting our human resources operations, with a focus on employee engagement, benefits administration, and performance management. This position offers a hybrid work environment after an initial onboarding period, allowing for a balance of in-office and remote work.<br><br>Responsibilities:<br>• Take the lead on managing and executing various HR projects to ensure effective implementation.<br>• Oversee employee relations initiatives, fostering a positive and engaging workplace culture.<br>• Administer employee benefits programs, ensuring accurate and timely processing.<br>• Coordinate and support the performance review process, promoting continuous feedback and development.<br>• Act as a mentor and team lead to other HR team members, providing guidance and support.<br>• Ensure compliance with employment laws and company policies across HR functions.<br>• Collaborate with leadership to develop strategies that align HR practices with organizational goals.<br>• Utilize HR technology platforms to streamline processes and enhance efficiency.<br>• Address and resolve employee concerns with professionalism and confidentiality.
<p>We are looking for a dynamic Marketing Coordinator to join our client's team in Rochester, New York. In this role, you will contribute to the development of high-quality marketing materials, proposals, and presentations that align with client needs and deadlines. This position offers the opportunity to combine creativity with strategy to drive impactful marketing initiatives.</p><p><br></p><p>Campaign Support & Execution</p><ul><li>Assist in planning and executing marketing campaigns across digital, print, and social media platforms.</li><li>Coordinate promotional activities, events, and trade shows.</li><li>Monitor campaign performance and compile reports on effectiveness.</li></ul><p>Content Creation & Management</p><ul><li>Create and edit marketing materials such as brochures, newsletters, emails, and social media posts.</li><li>Maintain and update website content and blog posts.</li><li>Collaborate with designers and writers to produce engaging content.</li></ul><p>Social Media & Digital Marketing</p><ul><li>Manage company social media accounts (posting, scheduling, monitoring engagement).</li><li>Track analytics and optimize content for reach and engagement.</li></ul><p>Market Research & Analysis</p><ul><li>Conduct market research to identify trends, competitors, and customer preferences.</li><li>Analyze data to inform marketing strategies and decisions.</li><li>Prepare reports and presentations for internal stakeholders.</li></ul><p>Administrative & Coordination Tasks</p><ul><li>Maintain marketing calendars and ensure deadlines are met.</li><li>Coordinate with vendors, agencies, and internal teams.</li><li>Manage inventory of promotional materials and marketing supplies.</li></ul><p>CRM & Email Marketing</p><ul><li>Assist with email marketing campaigns</li><li>Maintain and segment contact databases.</li><li>Track open rates, click-through rates, and conversions.</li></ul><p>Event Planning & Support</p><ul><li>Help organize webinars, conferences, and community events.</li><li>Coordinate logistics, registration, and promotional materials.</li><li>Provide on-site support when needed.</li></ul><p><br></p><p><strong>For immediate confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today! </strong></p>
• Maintain a documented system of accounting policies and procedures. <br>• Create an environment of controls to ensure the safeguarding of company assets, including, but not limited to cash, inventory, fixed assets, and investments. <br>• Understand the relationship of computer and process-driven systems, ensuring controls are in place. <br>• Consistently analyze financial data and present financial reports in an accurate and timely manner; communicate monthly, quarterly, and annual financial statements; monitor progress and changes and keep Group Leadership informed of the financial condition of Division. <br>• Perform month-end closing process, recording journal entries and preparing monthly financial statements. <br>• Review, analyze, and reconcile all balance sheet accounts and sub-ledgers on a timely basis. Ensuring accuracy and completeness. <br>• Maintain fixed asset ledger and generate depreciation entries. <br>• Prepare all supporting documents and requests for the completion of tax returns and owner distributions as required by an external CPA firm. <br>• Create cost accounting reports related to machine and spare parts pricing. <br>• Assist company leadership in the annual budgeting and planning process; administer and review all financial plans and compare to actual results to identify, explain, and correct variances as appropriate. <br>• Prepare reports to analyze vendor activity, salary, and benefits as part of the annual budget and forecasting. <br>• Conduct an inventory analysis, such as turnover, lead time, and profit margins for planning. <br>• Ensure timely processing of customer billing, an active collection of open accounts, recording and paying vendor debts. <br>• Monitor cash and manage payables to enhance cash flow and vendor relationships. <br>• Work with executive and sales staff to determine credit worthiness of potential and current customers. <br>• Perform analysis/review for reasonableness and accuracy to provide information to the Senior Management Team consisting of backlog, bookings, commissions, open purchase orders, and key performance indicators specific to the industry. <br>• Fiduciary responsibilities as it pertains to the company 401(K) and Pension Plans maintaining compliance with ERISA. <br>• Certification and filing annual 5500s. <br>• Continually strive to improve business processes by reviewing computer systems to evaluate current and potential functionality. <br>• Work with insurance broker/agent to determine acceptable coverage in all areas of insurance, not limited to property and casualty, umbrella, officer, etc. <br>• Provide leadership in strengthening internal communications, creating, and promoting a positive and supportive work environment with associates of all levels in the company. <br>• Coordinate all audit activity with banking and financial consultants. <br>• Comply with federal, state, and local legal requirements by filing financial reports and advising management on needed actions. <br>• Work with outside attorneys and consultants as needed.
<p>We are looking for a highly skilled Part Time Administrative Assistant for Thursday and Fridays to join our team in Rochester, New York. This is a contract position that requires a motivated individual with advanced proficiency in Microsoft Office and excellent organizational abilities. The ideal candidate will thrive in both independent and collaborative environments while managing multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Handle multi-line phone systems with professionalism and efficiency.</p><p>• Perform accurate and timely word processing tasks using advanced Microsoft Office tools.</p><p>• Manage schedules, appointments, and meetings to ensure smooth daily operations.</p><p>• Utilize Microsoft Access to maintain and update databases as needed.</p><p>• Provide detailed administrative support to team members to enhance productivity.</p><p>• Prioritize and adapt to shifting tasks and deadlines in a dynamic work setting.</p><p>• Ensure proper documentation and record-keeping for organizational needs.</p><p>• Assist in coordinating team communications and distributing relevant information.</p><p>• Work independently while contributing to team efforts and maintaining attention to detail.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Rochester, New York. In this position, you will play a key role in ensuring smooth day-to-day office operations while maintaining confidentiality and professionalism. This opportunity is ideal for someone with strong organizational skills and a proactive attitude.<br><br>Responsibilities:<br>• Coordinate and manage calendars, including scheduling meetings, conferences, and virtual events.<br>• Arrange travel plans and handle logistics to ensure seamless execution.<br>• Sort and distribute incoming mail and packages efficiently.<br>• Record and file meeting discussions accurately for future reference.<br>• Respond to inbound calls professionally and provide helpful assistance.<br>• Maintain confidentiality when handling sensitive customer information.<br>• Perform data entry tasks with precision and attention to detail.<br>• Support receptionist duties by welcoming visitors and managing front-desk operations.<br>• Assist with various administrative office tasks to ensure smooth workflow.
<p>We are looking for a highly experienced Chief Financial Officer (CFO) to lead the financial strategy and operations of a successful organization in Rochester, New York. In this key leadership role, you will play an instrumental part in driving growth, managing risks, overseeing financial planning, and leading mergers and acquisitions. This position offers the opportunity to shape the financial future of a dynamic company poised for significant expansion.</p><p><br></p><p>For confidential consideration, please apply or email your resume to Dana Rodak out of the Rochester, NY Robert Half office.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement long-term financial strategies that align with the company’s growth objectives.</p><p>• Provide strategic financial insights and recommendations to the executive team and board of directors.</p><p>• Identify and mitigate financial, operational, and legal risks, ensuring compliance with regulations and industry standards.</p><p>• Lead financial due diligence, valuation, and integration efforts for acquisitions and joint ventures.</p><p>• Manage and negotiate the financial aspects of contracts, including construction and development agreements.</p><p>• Oversee all financial operations, including accounting, budgeting, forecasting, treasury, and reporting.</p><p>• Establish and maintain relationships with banks, auditors, investors, and other financial stakeholders.</p><p>• Evaluate and execute investment opportunities and capital allocation strategies to support business growth.</p><p>• Drive the implementation of systems and processes that enhance financial efficiency and transparency.</p>
<ul><li>Deliver exceptional service by responding to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.</li><li>Resolve customer issues efficiently by accurately identifying their needs and implementing appropriate solutions.</li><li>Maintain a comprehensive understanding of the company’s products or services to effectively address customer concerns.</li><li>Accurately document customer interactions, issues, and resolutions in the CRM system.</li><li>Work closely with other departments (such as sales or technical support) to ensure seamless customer experiences.</li><li>Handle a high volume of calls or messages daily, prioritizing tasks to maximize productivity.</li><li>Stay updated on company policies, procedures, and industry best practices to provide top-notch support.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and organized <strong>Accounts Payable/Accounts Receivable (AP/AR) Clerk</strong> to join our team. This position is responsible for managing daily financial transactions, including processing invoices, payments, and incoming receipts. The ideal candidate will have strong attention to detail, excellent organizational skills, and a good understanding of basic accounting principles.</p>
We are looking for a Global Product Surveillance Quality Associate II to join our team in Medina, New York. This position involves handling product complaints, triaging incoming issues, and ensuring compliance with quality standards and regulations. As a long-term contract role, this opportunity offers the chance to contribute to continuous improvement initiatives while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Triage incoming complaints from customers to assess risk and determine next steps.<br>• Gather and document all necessary information for complaint investigations.<br>• Evaluate the reportability of complaints in alignment with regulatory requirements.<br>• Draft technical investigation response letters to address customer concerns.<br>• Participate in improvement projects, including product enhancement initiatives.<br>• Lead projects as assigned and provide technical approval when required.<br>• Manage workflow effectively, identifying and escalating issues as needed.<br>• Mentor and train team members in product surveillance processes.<br>• Ensure compliance with regulations and standard operating procedures through diligent oversight.
We are looking for a detail-oriented Accounts Payable Clerk to join our team on a contract basis in Rochester, New York. This position offers an excellent opportunity to contribute to a fast-paced environment within the rental and leasing services industry. As an integral part of the accounting team, you will handle a variety of financial tasks to ensure accurate and efficient processing of accounts payable.<br><br>Responsibilities:<br>• Process, match, batch, and code invoices with accuracy and attention to detail.<br>• Enter invoices into the accounting system while adhering to company policies and procedures.<br>• Address inquiries regarding accounts payable and resolve discrepancies promptly.<br>• Maintain and update records within the general ledger to ensure financial accuracy.<br>• Collaborate with team members to improve accounts payable workflows and processes.<br>• Prepare and distribute reports related to accounts payable activities.<br>• Assist with month-end and year-end closing procedures.<br>• Ensure compliance with company accounting standards and regulatory requirements.<br>• Support audits by providing necessary documentation and explanations.<br>• Communicate effectively with vendors to manage payment schedules and resolve issues.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. This is a long-term contract position offering a hybrid work schedule, combining in-office and remote work. The role focuses on delivering exceptional customer service, resolving financial discrepancies, and ensuring compliance with regulatory standards while minimizing risk to the organization.<br><br>Responsibilities:<br>• Resolve returned items from banks promptly and accurately, ensuring quality service for both internal and external clients.<br>• Educate clients, branches, and product teams on resolution processes, offering alternative service options when applicable.<br>• Develop and maintain a working knowledge of Paychex products and systems, including Taxpay, Direct Deposit, Readychex, Garnishments, 401k, Workers Compensation, Health Benefits, and Debit Card Advantage.<br>• Research and address product or service issues raised by clients and field teams, managing objections and recovering lost revenue.<br>• Collaborate with mentors to handle daily payment and payroll hold reports, ensuring timely and accurate updates to prevent penalties or service disruptions.<br>• Meet daily call requirements as forecasted to maintain service standards.<br>• Evaluate client accounts to determine their eligibility for services and mitigate organizational risks.<br>• Follow department policies and procedures to ensure compliance with company standards.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
