3 Results for Customer Service Manager Jobs in Rancho Cordova, CA

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Patient Service Representative

Roseville, California
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are seeking an experienced Patient Access Representative with a preferred background in Radiology and Cardiology Imaging Scheduling to join our growing healthcare team. This role is responsible for coordinating complex imaging appointments, verifying insurance coverage and eligibility, obtaining required authorizations, and delivering exceptional customer service to patients, providers, and clinical staff.The ideal candidate thrives in a fast-paced, high-volume environment, possesses strong knowledge of imaging workflows and scheduling protocols, and is highly proficient in Epic. This position requires excellent communication skills, attention to detail, and the ability to balance productivity, accuracy, and patient satisfaction. Key Responsibilities<ul><li>Schedule radiology and cardiology imaging procedures in accordance with clinical protocols and provider requirements.</li><li>Manage high-volume inbound and outbound calls with patients, providers, and healthcare facilities.</li><li>Verify insurance eligibility, benefits, and coverage prior to scheduling services.</li><li>Obtain and track prior authorizations to ensure timely patient care and reimbursement.</li><li>Collect and review patient demographic, clinical, and financial information for accuracy.</li><li>Coordinate with physicians, clinical staff, and revenue cycle teams to resolve scheduling and authorization issues.</li><li>Educate patients regarding appointment preparation, financial responsibilities, and required documentation.</li><li>Maintain accurate patient records and documentation within Epic.</li><li>Adhere to HIPAA regulations and organizational policies regarding patient confidentiality.</li><li>Meet departmental productivity, quality, and customer service performance metrics.</li></ul>
2026-09-28T00:00:00Z

Patient Service Representative

Sacramento, California
remote
Temporary / Contract
24 - 25 USD / Hourly
We are seeking an experienced Patient Access Representative with a preferred background in Radiology and Cardiology Imaging Scheduling to join our growing healthcare team. This role is responsible for coordinating complex imaging appointments, verifying insurance coverage and eligibility, obtaining required authorizations, and delivering exceptional customer service to patients, providers, and clinical staff.The ideal candidate thrives in a fast-paced, high-volume environment, possesses strong knowledge of imaging workflows and scheduling protocols, and is highly proficient in Epic. This position requires excellent communication skills, attention to detail, and the ability to balance productivity, accuracy, and patient satisfaction. Key Responsibilities<ul><li>Schedule radiology and cardiology imaging procedures in accordance with clinical protocols and provider requirements.</li><li>Manage high-volume inbound and outbound calls with patients, providers, and healthcare facilities.</li><li>Verify insurance eligibility, benefits, and coverage prior to scheduling services.</li><li>Obtain and track prior authorizations to ensure timely patient care and reimbursement.</li><li>Collect and review patient demographic, clinical, and financial information for accuracy.</li><li>Coordinate with physicians, clinical staff, and revenue cycle teams to resolve scheduling and authorization issues.</li><li>Educate patients regarding appointment preparation, financial responsibilities, and required documentation.</li><li>Maintain accurate patient records and documentation within Epic.</li><li>Adhere to HIPAA regulations and organizational policies regarding patient confidentiality.</li><li>Meet departmental productivity, quality, and customer service performance metrics.</li></ul>
2026-09-25T00:00:00Z

Account Manager

Stockton, California
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a client-focused Account Manager to support commercial insurance accounts in Stockton, California. This permanent opportunity is a Contract position with potential for permanent placement and is ideal for someone who brings insurance knowledge, strong relationship-building skills, and a proactive approach to service. The person in this role will work closely with clients, carrier partners, and internal colleagues to keep accounts organized, responsive, and moving forward efficiently. Responsibilities: • Oversee a book of commercial insurance business and serve as a primary point of contact for client account needs. • Guide clients through renewals, coverage updates, endorsements, and certificate requests with accuracy and urgency. • Address incoming questions promptly, provide clear follow-up, and deliver dependable day-to-day account support. • Partner with insurance carriers and internal team members to resolve service issues and support policy-related activity. • Keep client files and policy documentation current, complete, and well organized within internal systems. • Track policy timelines and upcoming expiration dates to help ensure a smooth and timely renewal cycle. • Build lasting client relationships by delivering attentive service and understanding each client’s business needs. • Contribute to administrative and account coordination tasks as needed to support overall team operations.
2026-09-25T00:00:00Z

3 results for Customer Service Manager in Rancho Cordova, CA