Add your latest resume to match with open positions.

2 results for Customer Service Manager in Rancho Cordova, CA

Customer Service Representative

Sacramento, CA
onsite
Temporary to Hire
28 - 31 USD / Hourly
We are looking for a Customer Service Representative to join a pharmaceutical organization in Sacramento, California for a permanent role. This position serves as a key point of contact for customers, ensuring orders, account inquiries, and service concerns are handled with accuracy and care. The ideal candidate brings a strong service mindset, thrives in a regulated environment, and can coordinate effectively across multiple internal teams to deliver timely support. Responsibilities:• Manage customer purchase orders from entry through fulfillment, ensuring information is complete, accurate, and updated in internal systems.• Partner with teams across operations, quality, production, regulatory, and logistics to address service issues and keep customers informed on progress.• Maintain organized records of customer interactions, order details, account documentation, and related communications.• Provide clear updates on inventory availability, expected delivery timing, shipment progress, and any supply constraints that may affect customer orders.• Research service concerns, order discrepancies, and customer complaints, then work toward prompt and thorough resolution.• Support the setup of new customer accounts by gathering required documentation and assisting with onboarding activities.• Follow company policies, regulatory expectations, and quality standards in every customer interaction and transaction.• Escalate product complaints, quality-related matters, adverse events, and compliance issues through the appropriate reporting channels.• Contribute to reporting efforts, customer feedback initiatives, and process improvement activities that strengthen service performance.• Build working knowledge of pharmaceutical products, service procedures, and applicable regulatory requirements to support customers effectively.
2026-07-21T00:00:00Z

Customer Resolution Specialist

Sacramento, CA
remote
Temporary / Contract
22.22 - 24 USD / Hourly
We are looking for a Customer Resolution Specialist to support patient and payer account service operations in Sacramento, California. This Long-term Contract opportunity is ideal for someone who can manage billing-related questions, account follow-up, and balance resolution with accuracy and professionalism. The person in this role will help customers understand charges, coverage, and payment options while ensuring work is completed in line with healthcare billing standards and internal procedures. Responsibilities: • Address customer questions related to hospital and billing services that require close attention to detail, including statements, payments, benefits, eligibility, and coverage details. • Review patient accounts and complete appropriate account corrections, approved adjustments, and contractual write-offs based on account findings and payer guidelines. • Follow up on self-pay balances by contacting patients, guarantors, or other responsible parties to secure payment or establish suitable payment arrangements. • Investigate and resolve account issues involving authorizations, explanations of benefits, and outstanding balance concerns across assigned accounts. • Evaluate accounts for financial assistance eligibility and complete presumptive charity reviews when applicable. • Transfer qualifying accounts for bad debt processing in accordance with departmental standards and timelines. • Maintain accurate documentation by recording account activity, action codes, and follow-up outcomes for each interaction. • Apply working knowledge of payer rules, reimbursement practices, and department procedures to ensure compliant account resolution. • Meet daily productivity expectations while managing account workload efficiently and supporting additional customer care tasks as needed.
2026-07-21T00:00:00Z