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1 result for Contract Manager in Portsmouth, NH

Collections Supervisor

Manchester, NH
onsite
Permanent
0 - 0 USD / Yearly
We are looking for an experienced Collections Supervisor to lead a dedicated team of professionals within the financial services industry. Based in Manchester, New Hampshire, this role is ideal for someone with a strong background in consumer lending products, including mortgages, auto loans, and credit cards. The successful candidate will play a pivotal role in achieving performance goals, fostering team development, and driving operational excellence. Responsibilities: • Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies. • Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement. • Ensure team members consistently meet productivity goals and maintain high-quality service standards. • Analyze and report on collections metrics, identifying trends and opportunities for improvement. • Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency. • Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching. • Facilitate learning and development opportunities to enhance team capabilities and individual growth. • Collaborate with leadership to implement process improvements that optimize collections strategies. • Promote a culture of accountability and continuous improvement within the team. • Maintain up-to-date knowledge of consumer lending products to support team operations effectively.
2026-04-09T00:00:00Z