<ul><li>Deliver exceptional service by responding to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.</li><li>Resolve customer issues efficiently by accurately identifying their needs and implementing appropriate solutions.</li><li>Maintain a comprehensive understanding of the company’s products or services to effectively address customer concerns.</li><li>Accurately document customer interactions, issues, and resolutions in the CRM system.</li><li>Work closely with other departments (such as sales or technical support) to ensure seamless customer experiences.</li><li>Handle a high volume of calls or messages daily, prioritizing tasks to maximize productivity.</li><li>Stay updated on company policies, procedures, and industry best practices to provide top-notch support.</li></ul><p><br></p>
<p>We are looking for a dedicated <strong>Bilingual Spanish/English Customer Service Representative </strong>to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.</p><p>• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.</p><p>• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.</p><p>• Meet performance and quality standards consistently while handling requests and inquiries.</p><p>• Gain knowledge of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to deliver a seamless customer experience.</p><p>• Work a consistent schedule, including occasional overtime or Saturday hours, as required.</p><p>• Assist with special requests, additional tasks, and projects as assigned.<strong></strong></p>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>Training (first 6-weeks) Monday – Friday 10:00 AM – 6:30 PM CST and standard hours 10:30 AM – 7:00 PM CST<strong> </strong></li><li><strong>Duration: </strong>4 months with potential for temp-to-hire</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
<p>Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have experience working with CRM or ERP platforms? If so, we’re looking for you!</p><ul><li>Deliver outstanding customer service by responding to inquiries, resolving issues, and ensuring overall satisfaction through phone, email, or chat platforms.</li><li>Utilize CRM systems (e.g., Salesforce, HubSpot) or ERP platforms (e.g., SAP, NetSuite) to track and manage customer interactions effectively.</li><li>Support workflow and automation initiatives to improve team efficiency.</li><li>Collaborate with cross-functional teams to drive process improvements and ensure smooth customer journeys.</li><li>Maintain a professional demeanor in high-pressure situations and act as the first point of contact for technical or process-related customer issues.</li></ul><p><br></p>
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p>
<p>We’re partnering with John Deere to find their next Employee Experience Representative! This HR support role is part of the Human Resources Operations Center (Ask HR) and plays a key part in delivering top-tier service to employees and internal HR teams. The position offers a hybrid schedule — 4 days onsite and 1 day remote — following 2–3 months of onsite training.</p><p><br></p><p>Interested? Apply today or contact Christin, Erin, or Lydia at (563) 359-3995 to learn more!</p><p><br></p><p>Key Responsibilities:</p><p>-Provide responsive, professional support for HR processes and inquiries</p><p>-Support HR functions like onboarding, internal transfers, record maintenance, and training administration</p><p>-Handle sensitive information with confidentiality</p><p>-Collaborate on process improvements and efficiency initiatives</p><p>-Ensure service levels are consistently met or exceeded</p>
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
<p>Are you an excellent communicator with a drive to help others and solve problems? We are partnering with John Deere Financial in Johnston, Iowa to find their next Customer Account Specialist! You will be part of a team that helps customers find solutions while building long-term relationships. This opportunity perfect for strong communicators who are eager to learn and grow in a professional environment!</p><p><br></p><p>Reach out to our team at (563) 359-3995 for more information - Christin, Erin, and Lydia are great points of contact!</p><p><br></p><p>Position Details:</p><p>Location: Onsite – Johnston, IA</p><p>Schedule: Shifts scheduled between 6:55 AM – 6:05 PM to cover operating hours (7:00 AM – 6:00 PM)</p><p>Duration: 1-year contract with the potential for extension</p><p>Visa Sponsorship: Not available now or in the future</p><p><br></p><p>What You’ll Do:</p><p>As a Customer Account Specialist, you’ll support customers with delinquent accounts by identifying issues, educating them on solutions, and guiding them toward resolution—all while maintaining positive relationships.</p><p><br></p><p>Key Responsibilities:</p><p>- Communicate with customers via phone to resolve overdue accounts</p><p>- Negotiate payment plans within established policies</p><p>- Review account and payment history</p><p>- Update and verify customer information</p><p>- Assist with misapplied payments and escalate issues as needed</p><p>- Ensure compliance with federal/state regulations and company policies</p>
We are looking for a dedicated Workers' Compensation Customer Service Representative to join our team in Albany, New York. In this role, you will play a key part in supporting the production and retention of insurance accounts while delivering exceptional service to policyholders. This position requires a strong understanding of workers' compensation policies and a proactive approach to customer service.<br><br>Responsibilities:<br>• Oversee existing insurance policies to ensure audits, reports, and claims are managed in compliance with New York State regulations.<br>• Assist policyholders by addressing claims, providing educational materials, verifying coverage, and delivering proof of insurance.<br>• Identify and pursue new business opportunities to meet monthly sales targets.<br>• Perform administrative tasks such as bookkeeping, data entry, electronic filing, resolving billing issues, and processing policy changes.<br>• Collaborate with agents to prepare certificates of insurance and renewal documents.<br>• Serve as a backup representative for workers’ compensation client services.<br>• Develop expertise in regulations and requirements specific to agriculture-related Workers’ Compensation Safety Group 486.<br>• Maintain effective systems and procedures to ensure revenue generation while providing high-quality service to members.<br>• Support departmental programs and services by adhering to established processes and objectives.
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
<p>I'm recruiting on behalf of a rapidly growing company seeking a driven and ambitious Business Development Representative to join their high-performing team. This is an exciting opportunity for someone with 1–2 years of experience who is hungry for growth, motivated by results, and energized by competition—especially those with a background in music, sports, or other high-discipline environments.</p><p><br></p><p><strong><u>What You'll Be Doing</u></strong></p><ul><li>Conducting 40–60 dials per day to identify and engage potential clients</li><li>Researching and targeting key prospects for outbound outreach</li><li>Creating and sending out 2–3 high-quality proposals per week</li><li>Holding 4–5 client meetings weekly to move opportunities forward</li><li>Attending a quarterly industry conference to network and grow pipeline</li><li>Driving revenue through consistent activity and strategic follow-up</li></ul><p><br></p><p><strong><u>What We’re Looking For</u></strong></p><ul><li>1–2 years of experience in sales or a related client-facing role</li><li>Exposure to B2B sales is preferred</li><li>Proven ability to exceed revenue targets</li><li>High energy, goal-oriented, and incredibly ambitious</li><li>Comfortable with a high volume of outreach but also able to perform thoughtful prospect research</li><li>Competitive nature and self-motivated—ideal for those who thrive in fast-paced, performance-driven environments</li></ul><p><br></p><p><strong><u>Why Join</u></strong></p><ul><li>High-growth potential with clear metrics tied to success</li><li>Supportive team environment with leadership that values initiative</li><li>Direct impact on business outcomes with visibility to leadership</li><li>If you’re ready to accelerate your sales career in a dynamic environment, I’d love to connect.</li></ul>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
<p>Our client is looking for a preauthorization representative to join the team on a contract basis. This role will be at least 2 months and will be a hybrid work schedule. </p><p><br></p><p>Responsibilities:</p><p>• Verify patient insurance eligibility and benefits for office visits, diagnostic tests, surgeries, and inpatient admissions.</p><p>• Obtain and document referral information and modifications for specialty care and testing within the computer system.</p><p>• Secure precertification or preauthorization numbers from insurance providers ahead of procedures and diagnostic tests.</p><p>• Assist patients in scheduling new office visits with healthcare providers.</p><p>• Generate and distribute inpatient and outpatient service lists to surgeons and consultants.</p><p>• Accurately complete patient demographic and insurance fields in the system to process claims efficiently.</p><p>• Identify and correct account errors within specified deadlines.</p><p>• Collaborate with physicians, insurance companies, and internal staff to ensure proper authorization and status updates.</p><p>• Maintain a daily productivity average of at least 30 authorizations with high accuracy.</p><p>• Work mandatory overtime when business needs require.</p>
We are offering a short term contract employment opportunity for a Receptionist in Rowley, Massachusetts, 01969, United States. As a Receptionist, you will play a crucial role in maintaining the smooth operations of our office by managing customer interactions, handling administrative tasks, and ensuring effective communication within the team.<br><br>Responsibilities: <br>• Serve as the first point of contact, managing incoming calls and logging customer queries and complaints.<br>• Contribute to the team's efficiency by undertaking light administrative tasks, including filing and mail management.<br>• Actively participate in maintaining an organized work environment by logging orders and other pertinent information into our internal systems.<br>• Schedule appointments and manage correspondence via email to ensure effective communication with customers and team members.<br>• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage data and maintain accurate records.<br>• Leverage your interpersonal skills to provide excellent customer service.<br>• Utilize your skills in answering multi-line phone systems to manage communication effectively.<br>• Ensure the accuracy of data entry to maintain up-to-date and reliable customer records.<br>• Use your organizational skills to manage files effectively and ensure easy access to information.<br>• Assist in ordering lunch and managing other office-related tasks to contribute to a positive and productive work environment.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p><br></p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p><br></p><p><br></p>
We are looking for an experienced and detail-driven Tax Preparer to join our dedicated services team in Madison, Wisconsin. In this role, you will be responsible for preparing individual federal and state tax returns, ensuring compliance with current tax regulations, and providing tailored solutions to meet client needs. This position offers an opportunity to work both independently and collaboratively in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare accurate federal and state tax returns for individual clients using advanced tax software.<br>• Analyze financial data to recommend personalized tax strategies and optimize client outcomes.<br>• Provide exceptional service by addressing client inquiries and resolving tax-related concerns efficiently.<br>• Stay informed on changes to tax laws and regulations to maintain compliance and deliver high-quality service.<br>• Collaborate with team members to address complex tax issues and develop comprehensive solutions.<br>• Participate in mandatory training sessions to enhance skills and ensure growth.<br>• Utilize tools such as Microsoft Word, Excel, Teams, and Outlook to manage tasks and client communications effectively.
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>We are looking for an organized and detail-oriented Receptionist to join our client's growing team in Woodbury, Minnesota. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient office environment. This position also involves providing administrative support and assisting with office management tasks to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, ensuring a friendly and efficient front desk experience.</p><p>• Provide administrative support to the team, including scheduling appointments, managing correspondence, and coordinating meetings.</p><p>• Handle incoming and outgoing mail, deliveries, and packages with accuracy and efficiency.</p><p>• Maintain and organize office and client files in both electronic and physical formats.</p><p>• Perform data entry tasks to ensure accurate record-keeping and information management.</p><p>• Manage office supplies by placing orders and coordinating with vendors as needed.</p><p>• Utilize Microsoft Word and Outlook for correspondence, scheduling, and file organization.</p><p>• Deliver excellent customer service by addressing inquiries and supporting colleagues, clients, and guests.</p><p>• Foster a welcoming and efficient office atmosphere through proactive engagement and support.</p>
<p>Are you a warm, personable, and organized professional with excellent interpersonal skills? Our client is looking for a <strong>Receptionist</strong> to be the welcoming face of their organization. In this role, you will be the first point of contact for visitors and clients, delivering exceptional service while managing key front desk responsibilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients, ensuring a positive and professional first impression </li><li>Answer and direct phone calls using a multi-line phone system with professionalism and accuracy </li><li>Manage daily office operations, including sorting and distributing mail, managing incoming/outgoing packages, and maintaining the reception area </li><li>Schedule appointments, manage conference room bookings, and support administrative staff as needed </li><li>Respond to general inquiries via phone, email, and in-person communication.</li><li>Maintain confidentiality while managing sensitive documents and information.</li><li>Assist with occasional clerical tasks such as data entry or document preparation.</li></ul><p><br></p>
<p><strong>POSITION</strong>: Customer Service Associate (manufacturing industry)</p><p><u>TYPE</u>: Full-Time / Direct-Hire / Permanent (not temp or contract)</p><p><strong>CONTACT</strong>: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>WORK MODEL: Fully onsite, 5 days per week - core Mon-Fri business hours</p><p><br></p><p>Growing manufacturing company is hiring to expand their customer service team. They are a large well known international organization making an impact globally in multiple sectors. Reporting to the Customer Service Manager, you will be working on a team and responsible for responding to customer requests, and acting as a liaison between internal departments (sales, finance, production, etc.)</p><p><br></p><p><em><u>Overview of responsibilities include:</u></em></p><p>• Send order confirmations and respond to customer inquiries and concerns </p><p>• Support the Wholesale Team Leader in sales outreach, including phone communication, sending literature, and tracking samples </p><p>• Maintain accurate customer records, pricing details, and shipping information in our system </p><p>• Coordinate with internal teams to provide product information, specs, certifications, and pricing </p><p>• Follow up with current and past customers to explore new sales opportunities</p><p><br></p><p>The ideal candidate will have a minimum of 2 years of customer service experiencE. ERP experience preferred, MS Office, and great communication skills. </p><p><br></p><p>Salary ranges from $45,000-$55,000 with top notch benefits, and great team culture. </p><p><br></p><p><strong>To be considered</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com. </u></p>
<p>A busy company in the Morristown area is seeking a Sales Support Specialist to join their growing organization. This Sales Support Specialist will get the chance to join a growing company that offers career advancement as well as a flexible work schedule. The ideal Sales Support Specialist will come from the CPG industry and being familiar with e-commerce (Amazon, etc.) This Sales Support Specialist role will play a key part in ensuring seamless sales operations, effective inventory coordination, and maintaining strong communication across teams. Your expertise will help drive efficiency and support the success of our sales initiatives. Other responsibilities of this Sales Support Specialist will include but not be limited to:</p><p><br></p><p>Sales Support Specialist Responsibilities:</p><p>• Oversee sales operations activities by collaborating with planners, field sales directors, customer service, and operations teams to analyze data and make strategic decisions.</p><p>• Manage item allocations, balancing customer priorities, inventory risks, and financial considerations.</p><p>• Monitor inventory depletion and advise on continuation or removal of allocations based on inbound shipments and customer needs.</p><p>• Evaluate Amazon order trends weekly to address potential overselling issues and recommend adjustments to align inventory with broader customer needs.</p><p>• Implement item transitions and discontinuations with a focus on minimizing excess inventory and ensuring alignment with customer resets and cost strategies.</p><p>• Prepare and distribute trade notification letters to customers with accurate and timely updates.</p><p>• Maintain and update the Emerson Portal, ensuring all sales materials—such as sell sheets, pricing, images, and packaging specs—are current and accessible.</p><p>• Coordinate sample management processes to guarantee timely delivery and proper packaging for customer reviews and resets.</p><p>• Represent the sales team in project meetings, communicating timelines and risks while serving as a liaison between project managers and sales.</p><p>• Support onboarding processes for new customers, ensuring operational, sales, and system requirements are met efficiently.</p><p><br></p><p>This Sales Support Specialist role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Specialist position, apply today! </p>
