<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.</p><p>• Provide accurate and efficient data entry for both numeric and alphanumeric information.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Collaborate with team members to ensure streamlined administration of client benefit plans.</p><p>• Deliver exceptional customer service by responding promptly and professionally to client needs.</p><p>• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.</p><p>• Support the development of strategic communication initiatives aimed at improving employee engagement.</p><p>• Maintain organized records and ensure data accuracy within internal systems.</p><p>• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.</p><p>• Continuously adapt to new processes and tools introduced during the training and operational phases.</p>
<p>We are looking for a dedicated Bilingual English/Spanish Customer Service Representative to join our team. This long-term contract position offers an opportunity to contribute to a company focused on simplifying open enrollment processes and enhancing employee benefits administration. If you thrive in a fast-paced environment and enjoy working collaboratively, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support by addressing inquiries related to benefit plans and enrollment processes.</p><p>• Assist clients in navigating complex benefit administration tasks with clarity and professionalism.</p><p>• Accurately input alphanumeric and numeric data into company systems to ensure seamless operations.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track information, and create documentation.</p><p>• Collaborate with team members to develop and deliver strategic communication plans that enhance employee engagement.</p><p>• Conduct business and conversational communication in Spanish when required to support diverse clientele.</p><p>• Participate in comprehensive training sessions to gain industry-specific knowledge and skills.</p><p>• Maintain a high level of accuracy and attention to detail while handling sensitive information.</p><p>• Continuously improve processes and suggest solutions to streamline administrative tasks.</p><p>• Uphold company standards and ensure compliance with all relevant regulations.</p>
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
A highly regarded organization in Bristol PA is seeking a Customer Service Representative for a seasonal job opportunity. This position starts as on-site, Monday through Friday. Once training is complete and you are fully trained you will be able to work remotely on Fridays. During training the hours for this position are 9am-5:30pm. Once training is complete the daily work hours are 11:30am-8pm, with occasional Saturdays, between the hours of 8am-6pm. <br><br>Key Responsibilities:<br>Provide Exceptional Customer Service: Address customer inquiries promptly and professionally through telephone and email communications. Areas of assistance include order processing, returns, delivery updates, billing inquiries, and account information updates.<br><br>Problem Resolution: Effectively resolve customer concerns, identify trends, and share insights or feedback with the management team to ensure service improvements.<br><br>Administrative Tasks: Maintain accurate records, complete system updates, and manage required paperwork efficiently and with attention to detail.<br>Continuous Learning: Stay updated on product knowledge, system processes, and service procedures with the support of the management team.<br><br>Qualifications and Skills:<br>Strong interpersonal and communication skills with the ability to handle challenging customer interactions professionally.<br>Proven customer service experience, preferably in a call center environment.<br>Proficient in data entry, email correspondence, and using customer service systems.<br><br>Adaptability in a dynamic environment with a commitment to maintaining high performance standards in productivity, quality, and dependability.<br>Ability to work a flexible schedule, including weekdays, weekends, holidays, and remote assignments as needed.<br><br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
<p>We are looking for a dedicated Customer Service Representative to join our team in Wall, New Jersey. This long-term contract position offers the opportunity to support health insurance clients by streamlining benefit administration and improving employee engagement. Extensive training will be provided, making this an excellent role for individuals eager to develop their skills in the industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients during open enrollment periods by answering inquiries and providing accurate information regarding benefits.</p><p>• Perform precise data entry tasks, ensuring both numeric and alphanumeric information is recorded efficiently.</p><p>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to manage communications and document processing.</p><p>• Collaborate with team members to streamline the administration of benefit plans and enhance client satisfaction.</p><p>• Participate in comprehensive training sessions to gain expertise in industry-specific processes and tools.</p><p>• Handle sensitive client data with confidentiality and professionalism.</p><p>• Support strategic communication efforts to improve employee engagement and understanding of benefit options.</p><p>• Troubleshoot client issues and escalate complex cases to the appropriate department when necessary.</p>
<p>Robert Half is assisting a growing, innovative company in the Lehigh Valley in their search for a <strong>Customer Service Representative</strong> to join their team on a contract basis. If you are customer-focused, detail-oriented, and thrive in a fast-paced environment, this could be a great opportunity for you!</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Customer Service Specialist will support the company’s business-to-business (B2B) customers by ensuring accurate and timely handling of customer inquiries related to order placement, tracking, and updates. Your role will be pivotal in supporting the smooth flow of operational processes that impact the company’s reputation for exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist customers (companies) with placing orders, ensuring all details are accurate and documented properly.</li><li>Provide timely updates to customers on the status of their orders, anticipated delivery timelines, and any changes to their requests.</li><li>Maintain detailed records of customer interactions and follow standard protocols for order management.</li><li>Address and resolve customer questions or concerns professionally and efficiently.</li><li>Collaborate with internal departments to ensure swift communication and resolution of issues related to orders.</li><li>Support ongoing process improvements related to customer support and order handling.</li></ul>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.<br><br>Responsibilities:<br>• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.<br>• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.<br>• Conduct independent research to provide answers to complex customer questions.<br>• Process product returns and manage replacement orders for damaged items.<br>• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.<br>• Develop and maintain a strong understanding of product details to provide accurate information to customers.<br>• Handle challenging customer interactions professionally while maintaining the company's reputation.<br>• Offer additional support during peak periods, such as Black Friday, with increased availability.
<p>We are looking for a dedicated Customer Service Representative to join our team in Wayne, Pennsylvania. This long-term contract position is ideal for someone who excels in providing exceptional service and thrives in a manufacturing environment. As part of this role, you will play a key part in supporting customer accounts, processing transactions, and ensuring smooth communication between internal teams and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.</p><p>• Process invoices, payments, and financial transactions with precision and attention to detail.</p><p>• Collaborate with internal teams and external vendors to reconcile accounts and ensure accurate documentation.</p><p>• Audit financial records and purchase orders while adhering to company policies and tax regulations.</p><p>• Maintain positive relationships with customers, vendors, and other stakeholders to facilitate seamless operations.</p><p>• Handle automated clearing house (ACH) transactions and manage credit/debit reconciliations.</p><p>• Prepare and submit financial notes and reports to support business operations.</p><p>• Utilize Microsoft Office Suite tools to organize data and streamline communication.</p><p>• Support call center operations by responding to customer calls and providing accurate information.</p><p>• Train new team members on processes and systems to ensure consistent service delivery.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>Robert Half is seeking a motivated and detail-oriented <strong>Customer Success Specialist </strong>on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company’s valued customers, you’ll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver exceptional customer service via phone and email communication channels.</li><li>Address customer inquiries regarding products, services, and account-related issues.</li><li>Perform accurate and timely data entry into the customer management system.</li><li>Facilitate the processing of domestic and international orders while ensuring customer satisfaction.</li><li>Conduct outbound calls to follow up on customer inquiries or provide additional assistance.</li><li>Uphold professionalism and phone etiquette in all customer interactions.</li><li>Collaborate with team members for efficient resolution of complex customer problems.</li><li>Document customer communications and feedback to improve processes and service quality.</li><li>Stay up-to-date on product details and company policies to provide accurate information.</li><li>Handle sales and purchase order processing using QuickBooks Desktop.</li><li>Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.</li><li>Process incoming mail and maintain organized financial records, both digitally and physically.</li></ul>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
A highly regarded company in Bensalem is seeking an Accounts Receivable Clerk for a possible temporary to hire opportunity. This position is 100% on site and will start immediately. In this role you will work closely with Outside Sales Reps and Inside Customer Service to establish and maintain good customer relationships. You will also be responsible for providing customer service to dealers with respect to billing, payments and all financial matters.<br><br>Essential Functions include but are not limited to:<br>• Monitor accounts and incoming payments.<br>• Perform verifying, classifying, computing, posting and recording accounts receivable data (Cash, Checks, CC, ACH, Transfers<br>• Posts revenues by verifying and entering transactions, from lock box and local deposits.<br>• Verify and resolve discrepancies or authorized deductions by entering adjusting entries.<br>• Respond to and resolve clients' billing issues and questions.<br>• Prepare and manage invoices, printing, mailing, and bank deposits.<br>• Reconcile the accounts receivable ledger.<br>• Processes and verifies weekly invoices sent to Flooring companies (WF, NP) for funding.<br>• Make sure that all payments are properly posted.<br>• Assist in preparing monthly statements and reports.<br>• Assist in preparing detailing accounts receivable status.<br>• Assist in the Approval process of the daily shipments (CC, Flooring).<br>• Handles Employee Purchases in accordance with Hoshino's Employee Purchase Program.<br>Qualifications:<br>1+ years of experience as an Accounts Receivable Clerk or similar role<br>Very good understanding of basic accounting principles<br>Ability to calculate, post and manage accounting figures in a timely manner<br>Proficient data entry skills along with aptitude for numbers<br>1+ years of experience with operating spreadsheets<br>Proficiency in English and in MS Office, Excel<br>Critical thinker and problem solving, with good communication and writing skills<br>Must be a team player<br>For immediate consideration please call Christine at 215-244-1870 or emil Christine at Christine.MacMahon@RobertHalf com Thank you!
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>Our client is looking for a dedicated Agency Manager to oversee the daily operations of an in-house insurance agency in the Asbury Park, New Jersey area. This leadership role will involve managing staff, growing the agency's book of business, and serving as a liaison for funeral homes to ensure their insurance needs are met. The ideal candidate will bring a strong background in insurance management and a commitment to upholding the organization’s mission and values.</p><p><br></p><p>Responsibilities:</p><p>• Manage the overall operations and administration of the insurance agency, including developing, documenting, and maintaining business processes, policies, and procedures.</p><p>• Supervise and provide direction to licensed insurance representatives and administrative staff, ensuring their activities align with agency goals.</p><p>• Build relationships with member firms and actively participate in industry events to promote agency services and identify growth opportunities.</p><p>• Expand and maintain existing client accounts while delivering exceptional customer service.</p><p>• Serve as the primary contact between insurance carriers, funeral homes, and agency staff to facilitate smooth operations.</p><p>• Organize and conduct business meetings with potential clients, delivering tailored presentations to address their needs.</p><p>• Safeguard confidential client records and ensure compliance with company policies regarding data protection.</p><p>• Collaborate with accounting staff to manage billing reconciliations and oversee receivables.</p><p>• Mentor and coach team members, providing training and conducting annual performance evaluations.</p><p>• Contribute to budget planning, monitor expenditures, and approve financial decisions as necessary.</p>
We are looking for a detail-oriented Credit Analyst to join our team in Bristol, Pennsylvania. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of past-due balances, and maintaining accurate financial records. The ideal candidate will possess strong analytical skills and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Communicate with customers to secure payments for outstanding accounts receivable.<br>• Collaborate with sales, customer service, and distribution teams to facilitate timely customer shipments.<br>• Review and monitor credit holds and daily accounts receivable reports.<br>• Access banking portals to download and reconcile receipts, ensuring accurate daily financial totals.<br>• Retrieve remittance details and chargeback information from customer portals for accurate account application.<br>• Process approved payment deductions promptly and redirect disputes to appropriate departments.<br>• Support accounts receivable analysis and provide commentary for external auditors and banking representatives.<br>• Regularly review account aging reports and prepare customer-specific updates for management.<br>• Document collection activities for overdue accounts and escalate unresolved cases to management or external agencies.<br>• Investigate and resolve account discrepancies while maintaining appropriate credit holds for assigned accounts.
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
A well-established law firm is seeking a permanent Trust and Estate Administration Paralegal to support its Private Client, Trusts, and Estates group on a hybrid schedule in Philadelphia. The team represents executors, trustees, and beneficiaries in all areas of trust and estate administration — including estate settlement, tax return preparation and audits, ongoing trust accounting, and implementation. The firm seeks a detail-oriented and experienced paralegal who takes a practical and personalized approach to client service. <br> Ideal Candidate: The successful candidate will have 5+ years of experience in trust and estate administration, advanced knowledge of estate and trust procedures, strong interpersonal skills to build relationships with clients, and the ability to handle confidential matters with discretion. <br> experience in candidates with estate planning law firm experience should reach out directly to Kevin Ross at Robert Half in Philadelphia.
We are looking for a detail-oriented IT Fulfillment Agent I to join our team on a long-term contract basis in Wyomissing, Pennsylvania. In this role, you will play a key part in managing IT assets, purchasing, and supporting service delivery operations. The ideal candidate will have strong communication skills and an analytical mindset, ensuring smooth processes and accurate asset management.<br><br>Responsibilities:<br>• Manage IT assets across various categories, ensuring proper acquisition, storage, distribution, and disposal processes.<br>• Maintain and analyze asset registers and histories to ensure accurate tracking and compliance.<br>• Provide timely responses to support requests, offering information to resolve incidents and escalating unresolved issues as needed.<br>• Monitor and enforce policies to prevent unauthorized use of IT assets.<br>• Collaborate with service delivery teams to facilitate hardware and software purchases and manage user device procurement.<br>• Perform regular audits to ensure asset management records are up-to-date and accurate.<br>• Utilize knowledge of computer hardware and software tools to support operational needs.<br>• Contribute to problem-solving efforts and recommend improvements to asset management processes.
We are looking for an organized and detail-oriented General Office Clerk to join our team in Pedricktown, New Jersey. This is a long-term contract position requiring strong administrative and customer service skills, along with proficiency in Microsoft Office applications. The ideal candidate will play a key role in ensuring smooth office operations and supporting various day-to-day tasks.<br><br>Responsibilities:<br>• Perform general administrative duties such as organizing files, scanning documents, and handling correspondence.<br>• Manage customer inquiries efficiently and professionally, providing exceptional service.<br>• Enter and update data accurately into various systems and databases.<br>• Utilize Microsoft Excel to create spreadsheets, manage data, and perform basic calculations.<br>• Draft and edit documents using Microsoft Word, ensuring accuracy and proper formatting.<br>• Schedule appointments and maintain calendars to support team and management activities.<br>• Handle shipping and receiving tasks, including tracking shipments and preparing documentation.<br>• Use Microsoft Outlook to manage emails, coordinate communications, and organize schedules.<br>• Collaborate with team members to ensure seamless office operations and address any challenges.<br>• Assist in maintaining inventory and ordering supplies as needed.
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
