<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><p> <strong>Required:</strong></p><ul><li>5+ years of Salesforce development experience, with a primary focus on Service Cloud</li><li>Proven experience with agent deployment, intelligent search tools, and documentation systems within Salesforce</li><li>Strong understanding of Salesforce architecture, security model, and governor limits</li><li>Experience with Lightning Web Components, Apex, Flows, and APIs</li><li>Ability to work across departments and collaborate in a complex, multi-stakeholder academic environment</li><li>Experience supporting Salesforce in higher education, public sector, or research-focused institutions</li></ul><p><strong>Preferred:</strong></p><ul><li>Salesforce certifications, such as Service Cloud Consultant or Platform Developer I/II</li><li>Experience working with multi-org environments or large-scale Salesforce rollouts</li><li>Familiarity with tools like Einstein Search, Knowledge Articles, or third-party support platforms</li><li>Background in or understanding of academic research administration or student services</li></ul><p><br></p>

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