<p>We are seeking a skilled and service-oriented Desktop Support Technician with experience supporting legal professionals and legal software environments. In this role, you will provide Tier 1 and Tier 2 technical support to attorneys, paralegals, and administrative staff, ensuring minimal downtime and compliance with industry regulations. You will support a range of technologies including document management systems, case management software, secure communication tools, and general IT infrastructure.</p><ul><li>Provide timely onsite and remote support for desktop/laptop hardware, printers, mobile devices, and legal-specific software.</li><li>Support core applications such as Microsoft Office 365, iManage, NetDocuments, Relativity, Adobe Acrobat, Citrix, and timekeeping/billing platforms (e.g., Elite 3E, Aderant, Timeslips).</li><li>Troubleshoot and resolve Windows OS issues, connectivity problems, VPN access, and user account permissions within Active Directory.</li><li>Assist attorneys and legal staff with courtroom presentation setups, video conferencing tools, and secure file sharing.</li><li>Ensure strict adherence to data privacy, confidentiality, and compliance protocols, including chain-of-custody procedures.</li><li>Maintain and monitor user equipment inventory, software licenses, and ticketing systems (e.g., ServiceNow, Zendesk, or similar).</li><li>Collaborate with other IT staff on patch management, backups, and security protocols tailored to legal and regulatory requirements (e.g., HIPAA, GDPR, ABA guidelines).</li><li>Provide after-hours/on-call support as needed, especially during critical trials, depositions, or filings.</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and process-driven <strong>Help Desk Technician</strong> with a client in the Woodlands area. In this role, you’ll play an integral part in supporting system migrations, troubleshooting technical issues, and delivering excellent customer service across a broad user base in 35 locations nationwide.</p><p>If you have expertise in <strong>ServiceNow ticketing</strong>, <strong>Active Directory administration</strong>, and <strong>Office 365/Windows 11 migrations</strong>, this could be a great fit for your skillset!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide help desk support to end users nationwide, primarily through remote support tools like <strong>ScreenConnect</strong>, ensuring timely ticket resolution and clear process follow-through.</li><li>Troubleshoot and resolve hardware and software issues including <strong>Active Directory account management</strong> (password resets, group memberships), <strong>Office 365 suite</strong>, and network connectivity.</li><li>Assist in the migration from <strong>Windows 10 to Windows 11</strong>, ensuring smooth transitions with minimal end-user interruptions.</li><li>Support day-to-day operations for ServiceNow ticketing by creating, monitoring, and resolving tickets, and following up on issues to ensure high levels of customer satisfaction.</li><li>Collaborate with team members to prepare laptops, install required software based on checklist-guided procedures, and manage hardware inventory (e.g., laptops, peripherals).</li><li>Manage and maintain <strong>POS accounts for new hires</strong>, integrating these systems with company workflows.</li><li>Leverage <strong>Accuflow laptop inventory</strong> tools to ensure seamless deployment and functionality in collaboration with pharmacies.</li><li>Contribute to inventory management efforts, maintaining up-to-date records of hardware and software distribution.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Galleria area looking to backfill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>We are seeking a hands-on and responsive Desktop Support Technician with experience supporting IT infrastructure in the oil and gas industry. This position provides frontline technical support to employees working in both corporate and field environments, including remote drilling sites, refineries, and operational facilities. You will be responsible for ensuring reliable access to business-critical applications, SCADA terminals, and communications systems in high-uptime environments.</p><ul><li>Deliver Tier 1 and Tier 2 desktop support for Windows-based laptops, desktops, rugged devices, and peripheral equipment across office and field locations.</li><li>Support industry-specific software platforms such as Petrel, Landmark, AutoCAD, PI System, SCADA, and geological/geophysical modeling tools.</li><li>Manage user accounts, profiles, and group policies in Active Directory, and troubleshoot VPN access, remote desktop connectivity, and secure network connections for field users.</li><li>Configure and support communications infrastructure including VSAT, LTE routers, satellite phones, and mobile hotspots used in remote drilling and production environments.</li><li>Work alongside field engineers and site supervisors to support control room systems and HMI workstations connected to production monitoring tools.</li><li>Deploy hardware and provide break/fix support, system imaging, and software updates in accordance with corporate IT standards and cybersecurity protocols.</li><li>Document issues, resolutions, and IT procedures in ticketing systems such as ServiceNow, BMC Remedy, or Jira.</li><li>Maintain compliance with HSE (Health, Safety & Environment) standards when operating in hazardous or remote areas.</li><li>Participate in after-hours support rotation for critical operations, especially during production rollouts, rig moves, or shutdowns.</li></ul>
<p>Key Responsibilities:</p><p><br></p><ul><li>Provide Level I–IV support for DevOps and infrastructure-related issues.</li><li>Perform daily health checks and storage monitoring for VMware environments.</li><li>Utilize tools like Datadog, ERTG, and PRTG for proactive system monitoring and alerting.</li><li>Support and maintain custom-coded applications, including API integrations and EKG deployments.</li><li>Troubleshoot and manage S3 buckets: creation, modification, and ongoing support.</li><li>Investigate and resolve firewall-related issues, including rule validation and updates.</li><li>Respond to escalations from QA/QC teams and address health check failures or customer-reported issues.</li><li>Maintain and support both Windows and Linux systems in a 24/7 operational environment.</li></ul><p><br></p>
<p>We are seeking a highly skilled and resilient <strong>Infrastructure & DevOps Support Specialist</strong> to oversee and safeguard the performance, availability, and reliability of mission-critical applications and supporting infrastructure, in the Houston area. This role operates in a fast-paced, high-stress environment where rapid problem resolution and long-term stability are critical. The position requires diagnosing and troubleshooting complex technical issues, conducting root cause analysis, and implementing effective, timely solutions to minimize downtime. With a primary focus on maintaining 99.99% uptime for critical iApps and infrastructure, success in this role depends on a proactive mindset, advanced technical expertise, and the ability to remain calm under pressure.</p><p><br></p><p><strong>Responsibilities & Duties</strong></p><p> </p><p><strong>Escalation Point</strong></p><ul><li>Monitor and respond to escalations and critical chats to resolve technical issues.</li></ul><p><strong>Incident Management</strong></p><ul><li>Document support requests and downtime in ticketing systems and downtime reports.</li><li>Maintain detailed incident logs, including step-by-step resolution and root cause analysis.</li></ul><p><strong>Metrics</strong></p><ul><li>Generate and maintain downtime reports using Microsoft Power BI and Excel.</li></ul><p><strong>PRTG Monitoring & Maintenance</strong></p><ul><li>Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved.</li><li>Perform ongoing maintenance and support for all instances of PRTG.</li></ul><p><strong>Network & Firewall Support</strong></p><ul><li>Ensure down circuits are reported and follow-up on resolutions.</li><li>Manage network maps, sensors, and FortiGate configuration for field devices.</li><li>Troubleshoot firewall blocks using FortiAnalyzer and FortiGate logs.</li></ul><p><strong>Kubernetes Administration</strong></p><ul><li>Perform namespace creation and troubleshoot issues as needed.</li></ul><p><strong>VMware/Infrastructure Support</strong></p><ul><li>Identify and differentiate between major and minor issues on VMware through daily checklists.</li><li>Manage tasks such as creating VMs, snapshots, upgrades, resource allocation, and DNS entries.</li><li>Perform disk space/backups monitoring and server cleanups in iOPS.</li></ul><p><strong>Storage Management</strong></p><ul><li>Conduct daily checks of storage usage and errors, including firmware upgrades.</li><li>Monitor disk usage for anomalies and potential capacity issues.</li></ul><p><strong>Collaboration with Support Teams</strong></p><ul><li>Partner closely with DevOps, Infrastructure, Security/Firewall, and Storage teams to ensure seamless organizational support.</li></ul><p><br></p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p>We’re looking for a hands-on IT Support Specialist<strong> </strong>to provide IT support across office and field operations in the oil and gas sector. This role covers everything from basic help desk tasks to supporting rugged hardware, SCADA systems, and remote communications in high-demand environments.</p><ul><li>Support desktops, laptops, rugged devices, and mobile tech across field and corporate sites.</li><li>Troubleshoot network, VPN, and connectivity issues for remote drilling and production teams.</li><li>Provide support for industry-specific tools (e.g., Petrel, PI System, SCADA, AutoCAD).</li><li>Deploy and maintain IT assets, ensure software compliance and cybersecurity standards.</li><li>Respond to tickets and incidents quickly, ensuring uptime for critical operations.</li><li>Work safely in accordance with HSE protocols; travel to remote sites as needed.</li></ul>
We are looking for an experienced ERP Integration Manager to oversee and optimize enterprise resource planning systems across the organization. This role involves managing complex integrations, ensuring seamless functionality, and collaborating with stakeholders to meet business needs. Based in Houston, Texas, this is a long-term contract opportunity ideal for a candidate with strong expertise in ERP platforms and system integration.<br><br>Responsibilities:<br>• Lead the integration and optimization of ERP systems to support business processes and goals.<br>• Collaborate with stakeholders to gather requirements and develop effective solutions.<br>• Create and maintain Business Requirement Documents to ensure clarity and alignment.<br>• Oversee the implementation and customization of ERP platforms, such as Epicor and Oracle NetSuite.<br>• Manage change initiatives to ensure smooth transitions during system updates or enhancements.<br>• Utilize Advanced Business Application Programming (ABAP) to streamline ERP functionality.<br>• Conduct system testing and troubleshooting to identify and resolve technical issues.<br>• Provide training and support to users for improved adoption and utilization of ERP systems.<br>• Ensure compliance with organizational standards and policies throughout the integration process.
<p>Robert Half is seeking an exceptional <strong>Security and Infrastructure Manager</strong> for a hands-on leadership role that combines strategic planning, technical execution, and compliance management in the Houston area. In this position, you will drive the design, implementation, and ongoing operation of secure Microsoft-centric cloud environments and ensure the organization's IT security posture aligns with leading frameworks like SOX and NIST CSF 2.0. This highly technical role is ideal for candidates with a passion for cybersecurity, cloud infrastructure, and operational excellence.</p><p><strong>Key Responsibilities</strong></p><p>As a <strong>Security and Infrastructure Manager</strong>, you will:</p><ul><li><strong>Lead IT Security Initiatives:</strong> Design, deploy, and administer secure Microsoft Azure cloud infrastructure, including Azure Firewall, Bastion, Defender for Cloud, and virtual networks.</li><li><strong>Govern Microsoft 365 (M365):</strong> Administer platform components (Exchange Online, SharePoint, OneDrive, Teams) with a focus on policy enforcement, secure collaboration, and content protection.</li><li><strong>Manage Threat Protection Tools:</strong> Implement, configure, and oversee Microsoft Defender XDR (Defender for Endpoint, Cloud Apps, Identity, etc.) solutions for comprehensive threat detection and response.</li><li><strong>Data Loss Prevention (DLP):</strong> Deploy and manage Microsoft Purview solutions to support data loss prevention, insider risk management, and sensitive data classification processes.</li><li><strong>Implement Zero Trust Security Models:</strong> Architect and administer SASE and Zero Trust frameworks, enhancing identity-aware secure access for modern workplace environments.</li><li><strong>Oversee Incident Response:</strong> Lead security incident response efforts, integrating SIEM/EDR tools, coordinating investigations, and ensuring thorough remediation.</li><li><strong>Drive Regulatory Compliance:</strong> Ensure that systems meet IT compliance standards with frameworks like SOX, NIST CSF 2.0, and others. Document controls and support audit readiness.</li><li><strong>Support Infrastructure Operations:</strong> Respond to escalations for endpoint, network connectivity, firewall rules, and access support while enforcing security best practices.</li><li><strong>Enhance Change Management Procedures:</strong> Enforce robust processes for patch deployment, GPO hardening, and endpoint monitoring.</li></ul><p><br></p>
