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1 result for Customer Service Manager in Palm Springs, CA
- San Bernardino, CA
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for a customer-focused individual with strong attention to detail to support service operations for a Contract position based in San Bernardino, California. This opportunity is ideal for someone who communicates clearly, resolves issues efficiently, and can work confidently in a technical environment. The role requires strong client interaction skills along with familiarity with enterprise networking technologies to help address service-related needs and coordinate effective solutions.<br><br>Responsibilities:<br>• Respond to customer inquiries through appropriate service channels and provide timely, detail-oriented support.<br>• Investigate reported issues, document findings clearly, and follow through until resolution is achieved.<br>• Work closely with internal technical teams to coordinate responses for customer concerns involving network and security equipment.<br>• Maintain accurate service records, update case details, and ensure all interactions are properly tracked.<br>• Explain technical information in a clear and approachable way so customers understand next steps and outcomes.<br>• Help prioritize service requests based on urgency, business impact, and established support procedures.<br>• Support customers with matters related to routing, firewall, and networking environments when escalating or coordinating solutions.
- 2026-11-05T00:00:00Z