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2 results for Customer Service Manager in Palm Springs, CA
- San Bernardino, CA
- remote
- Temporary / Contract
- 21 - 23 USD / Hourly
- <p>We are looking for a Customer Service Representative to support day-to-day client interactions in San Bernardino. This is a Contract position suited for someone who communicates clearly, stays organized, and can resolve issues efficiently. The ideal candidate will help deliver a positive customer experience while working effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries through approved communication channels and provide timely, accurate support.</p><p>• Resolve service-related concerns by identifying customer needs, explaining available solutions, and following through to completion.</p><p>• Maintain clear records of customer interactions, requests, and outcomes within internal systems.</p><p>• Coordinate with internal teams to address escalations and ensure issues are handled promptly.</p><p>• Deliver detail-oriented service during each interaction while helping strengthen customer satisfaction and retention.</p><p>• Monitor recurring customer concerns and share feedback that may improve service quality or operational efficiency.</p>
- 2026-10-02T00:00:00Z
- Valley Center, CA
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>A growing professional services company is seeking a <strong>Customer Service Representative</strong> to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You’ll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customers</li><li>Respond to phone and email inquiries</li><li>Research customer questions and provide accurate answers</li><li>Track requests from beginning to resolution</li><li>Coordinate with internal departments to resolve issues</li><li>Schedule appointments, services, or follow-up calls as needed</li><li>Maintain detailed customer records</li><li>Update CRM information and account notes</li><li>Process service requests and account changes</li><li>Prepare correspondence and customer documentation</li><li>Monitor outstanding requests and proactively follow up</li><li>Escalate complex issues to the appropriate team member</li><li>Identify opportunities to improve the customer experience</li><li>Assist with general administrative projects</li></ul>
- 2026-10-02T00:00:00Z