<p>*100% ONSITE*</p><p>**For more information, contact Jason Young @ 937/637-7759 **</p><p><br></p><p>Our client, a GROWING Dayton based company, is seeking a results-driven Credit/Collections Supervisor/Manager to lead the credit and collections efforts. This role will oversee policies and processes that optimize cash flow, reduce receivables, and mitigate financial risk. This is an excellent opportunity to contribute to the success of a dynamic organization while collaborating with cross-functional teams and external partners.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Analyze and provide weekly/monthly accounts receivable summary of results to senior management including various aging statistics.</p><p>• Develop and implement credit and collections policies to ensure efficient cash flow and accurate accounts receivable management.</p><p>• Analyzing credit viability on requests for extended terms and evaluating various adjustments or exception documents.</p><p>• Monitor accounts receivable balances, ensuring they align with economic conditions and business goals.</p><p>• Oversee the collections process including investigate, document, and resolve outstanding issues and escalated collection challenges.</p><p>• Managing contracts with Dun and Bradstreet, merchant service providers and collection agencies.</p><p>• Identifying accounts requiring collection agency activity or legal action and coordinating activity with third party contractors.</p>
We are looking for an organized and detail-oriented Accounts Payable Coordinator to join our team on a contract basis in Miamisburg, Ohio. In this role, you will be responsible for ensuring invoices are accurately processed, approved, and paid in a timely manner. This position offers an excellent opportunity to utilize your skills in accounting and communication while collaborating with vendors and internal departments.<br><br>Responsibilities:<br>• Process invoices by accurately coding or matching them to purchase orders while ensuring necessary approvals are obtained.<br>• Collaborate with internal teams to resolve purchase order discrepancies and acquire required authorizations.<br>• Communicate with vendors to address inquiries, request documentation, and reconcile account discrepancies.<br>• Maintain accurate and organized records by scanning, filing, and copying relevant documents.<br>• Apply knowledge of accounts payable practices and procedures to ensure compliance and efficiency.<br>• Perform general clerical tasks to support the accounts payable function.<br>• Assist in reconciling accounts and ensuring timely resolution of outstanding balances.<br>• Support the department by identifying and implementing improvements to processes and workflows.
• Monitoring the AP email account and uploading invoices received into the accounting software as well as paper invoices received via the mail.<br>• Reviewing the invoices for accuracy and coding the invoices with the appropriate amount, vendor, company ID and general ledger account information. <br>• Submitting invoices and check requests into the paperless workflow in an accurate and timely manner to adhere to the weekly deadlines established for the company approval process. <br>• Placing AP checks into envelopes and mailing via USPS on a weekly basis.<br>• Opening the mail as needed and distributing to applicable employees.<br>• Researching and resolving invoice discrepancies and issues with the appropriate vendors or assisting property managers in addressing discrepancies.<br>• Communicating with vendors regarding payment status, invoice requests and inquiries as needed. <br>• Obtain appropriate documentation such as lien waivers, W9 and insurance certificates for new vendors and handle the administration of W9 forms. <br>• Assist with the mailing of 1099s tax forms.<br>• Various administrative duties such as filing of check copies and general ledger posting reports for accounts payable and accounts receivable.<br>• Year-end file cabinet reorganization and creation of file folders for each entity for the upcoming new year of information. <br>• Assist the Chief Accounting Officer and Assistant Controller with special projects upon request.
<p>We are looking for a Accountant with 1-3 years experience. In this role, you will oversee critical accounting functions, ensuring accuracy and compliance in financial reporting and transactions. This is an excellent opportunity for professionals who thrive in fast-paced environments and are committed to delivering high-quality results.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes, ensuring timely and accurate payments and collections.</p><p>• Prepare and review journal entries to maintain the integrity of the general ledger.</p><p>• Conduct balance sheet reconciliations to verify the accuracy of financial records.</p><p>• Handle wire transfers and monitor related transactions for compliance and accuracy.</p><p>• Oversee expense management activities, including tracking and reporting on expenditures.</p><p>• Assist in the full month-end cycle close, ensuring all financial data is accurately recorded.</p><p>• Generate and analyze financial reports to support decision-making processes.</p><p>• Perform account reconciliations to identify and resolve discrepancies.</p><p>• Collaborate with the FP& A team to provide insights and support budgeting and forecasting efforts.</p><p>• Ensure adherence to accounting principles and regulatory requirements in all financial activities.</p>
<p>We are looking for a Accounts Payable Specialist for a role in Mason. In this role, you will be responsible for processing a high volume of invoices with precision and efficiency, contributing to the seamless functioning of the Accounts Payable department. This is a Contract to Employment position, offering an excellent opportunity for growth within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input large volumes of invoices into the system, ensuring data integrity and efficiency.</p><p>• Collaborate with team members to handle approximately 2,000 invoices weekly, sharing responsibilities across various vendors.</p><p>• Prepare invoice batches and address inquiries from vendors and internal stakeholders.</p><p>• Provide general support to the Accounts Payable department, with potential for expanded responsibilities such as applying payments in the future.</p><p>• Maintain a team-oriented approach, working flexibly across all vendor accounts.</p><p>• Utilize Oracle and other relevant systems to streamline data entry processes and support departmental operations.</p>
<p>We are seeking a detail-oriented and business-minded Commercial Contracts Attorney with a strong focus on negotiating, drafting, and managing customer-facing agreements. This role will work closely with sales, account management, finance, and operations teams to ensure customer contracts are clear, compliant, and aligned with the company’s business objectives while mitigating legal and operational risk.</p><p><br></p><p>*This is an on-site position*</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Draft, review, and negotiate a wide range of customer contracts, including master service agreements (MSAs), statements of work (SOWs), purchase agreements, licensing agreements, and subscription service agreements.</li><li>Partner with the sales and customer success teams to structure deals that align with both customer needs and company requirements.</li><li>Ensure customer contract terms comply with applicable laws, regulations, and company policies.</li><li>Advise internal stakeholders on contract risks, obligations, and negotiation strategies.</li><li>Develop and maintain contract templates, playbooks, and negotiation guidelines specifically for customer agreements.</li><li>Manage the contract lifecycle from initial drafting through execution, renewals, and amendments.</li><li>Resolve customer contract disputes in coordination with the legal team and business units.</li><li>Provide training to sales and account management teams on contract best practices and common negotiation points.</li><li>Track and report on key contract metrics, including turnaround times, common negotiation trends, and compliance issues.</li><li>Stay informed on legal and regulatory developments impacting customer contracts and recommend changes to templates and processes as needed.</li></ul><p><br></p>
We are looking for a detail-oriented Payroll Administrator to join our team in Cincinnati, Ohio. This role offers a Contract-to-long-term opportunity within the dynamic Construction/Contractor industry. The ideal candidate will play a key role in ensuring accurate and timely payroll processing while maintaining compliance with company policies and regulatory requirements.<br><br>Responsibilities:<br>• Accurately collect and process payroll time data, ensuring all entries are complete and resolving discrepancies or missing hours.<br>• Manage weekly payroll processing, including wages, bonuses, and commissions, in alignment with company policies.<br>• Address and resolve payroll-related inquiries from field and office personnel, while monitoring compliance with hour regulations.<br>• Prepare and transmit weekly withholding taxes and conduct quarterly reconciliations for payroll taxes.<br>• Set up and validate deductions such as child support, clothing purchases, tools, and direct deposit details.<br>• Generate, organize, and distribute certified payroll reports as required.<br>• Perform weekly 401k remittance balancing and transmission.<br>• Maintain the prevailing wage database and handle audits or inquiries related to prevailing wages.<br>• Oversee third-party systems used in payroll processes to ensure smooth functioning.<br>• Support accounting associates with various tasks as needed and assist with audits when required.
<p>WHAT YOU’LL FOCUS ON</p><p>Ensuring high quality delivery of project requirements and service levels throughout the project life cycle.</p><p>Conducting client meetings, including project kickoff and closing meetings.</p><p>Preparing and reviewing client project deliverables and reports.</p><p>Identifying, implementing and communicating best practices and process knowledge across multiple projects and delivery teams.</p><p>Collaborating with the Site Lead to provide information and data analysis for client-facing project leads.</p><p>Performing job administration responsibilities, including status reports, budget to actuals, and performance evaluations for Senior Analysts and Analysts.</p><p>Inspiring a team and providing growth and development opportunities.</p><p>Assessing and mitigating risks and ensuring that project controls, including statutory and regulatory requirements, are in place.</p><p>Reviewing and ensuring adherence to client information and confidentiality agreements.</p><p><br></p><p>WHAT WILL HELP YOU BE SUCCESSFUL</p><p>You encourage others and create coaching programs to help teams succeed and grow.</p><p>You’re recognized for your knowledge and your ability to deliver optimized work products.</p><p>You share ideas across teams with a mutual goal of optimizing project quality.</p><p>You foster a positive culture through relationship building.</p><p>You seek opportunities for your own professional development as well as identify opportunities for others to learn.</p><p><br></p><p><br></p><p>Work with BA's and stakeholders to understand and recommend solutions to meet business requirements</p><p>Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation</p><p>Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)</p>
We are looking for a detail-oriented Production Planner to join our team in Blue Ash, Ohio. In this long-term contract position, you will play a key role in optimizing production schedules, ensuring smooth supply chain operations, and maintaining high standards of efficiency within a manufacturing environment. This is an excellent opportunity to collaborate across multiple departments and drive continuous improvement initiatives.<br><br>Responsibilities:<br>• Create and update purchase orders and work orders to align with production schedules and priorities.<br>• Develop comprehensive production plans on a daily, weekly, and monthly basis, considering capacity and customer demands.<br>• Communicate forecast requirements clearly and effectively to subcontracted suppliers.<br>• Monitor supplier performance, providing feedback and working with stakeholders to improve quality, delivery, and cost.<br>• Collaborate with teams across Value Stream, Commodity Management, Manufacturing, and Engineering to identify and address production needs.<br>• Support resourcing and outsourcing initiatives by ensuring material availability for uninterrupted product flow.<br>• Identify and address excess or obsolete inventory, optimizing parts rationalization.<br>• Participate in Value Stream Mapping and Kaizen events to reduce waste and enhance operational excellence.<br>• Maintain department visual boards and adhere to 5S standards to ensure an organized workspace.<br>• Foster strong collaboration across the supply chain to improve responsiveness to customer needs.
<p>Robert Half has partnered with local business to fill ongoing contract opportunities for Senior Staff Accountants. To be considered for ongoing opportunities, please apply first, then contact our finance and accounting talent managers at (937) 224-8326 </p><p><br></p><p>Senior Staff Accountants are responsible for: </p><ul><li>Lead month-end and year-end closing processes, ensuring timely and accurate financial reporting in adherence to GAAP.</li><li>Perform reconciliations for key accounts, including cash, prepaid expenses, fixed assets, and liabilities, ensuring proper ledger-to-subledger alignment.</li><li>Prepare and post complex journal entries (e.g., depreciation, accruals, adjustments) to maintain accurate financial records.</li><li>Manage the fixed asset ledger, overseeing asset acquisitions, disposals, and depreciation schedules.</li><li>Collaborate with external auditors during annual audits by organizing requested financial documentation and ensuring regulatory compliance.</li><li>Implement process improvements for reconciliation of workflows</li></ul><p><br></p>
<p>We are looking for an Inside Sales Representative to join our dynamic team in Franklin, Ohio. In this Contract-to-permanent position, you will play a key role in managing customer relationships, processing orders, and supporting sales activities to ensure seamless operations. This role offers an excellent opportunity to contribute to the company’s success while developing your skills in sales and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders by providing quotes for products, delivery timelines, pricing, and payment terms.</p><p>• Create and manage sales orders, purchase orders, and shipping documentation to ensure accurate processing.</p><p>• Support outside sales representatives by handling transactional tasks and customer inquiries.</p><p>• Build and maintain strong customer relationships by offering technical information and timely communication.</p><p>• Collaborate with team members to enhance daily business operations and identify areas for process improvement.</p><p>• Manage job quotes and open orders, ensuring projects are completed accurately and on schedule.</p><p>• Address and resolve customer complaints with professionalism and efficiency.</p><p>• Maintain knowledge of inventory processes to ensure accurate order fulfillment.</p><p>• Exhibit a friendly and helpful attitude when interacting with customers, prioritizing their needs.</p><p>• Provide project management support to ensure the smooth execution of customer orders.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>Are you looking to grow your career in accounting with a company that values innovation, learning, and collaboration? Join our team and work in a dynamic environment where you’ll have opportunities to immerse yourself in accounting and property management operations within the commercial real estate industry (Source: SG25). We offer a flexible work schedule and support your professional growth every step of the way.</p><p><br></p><p><strong>Responsibilities</strong></p><p>As an <strong>Accounting Specialist</strong>, your role will evolve and include diverse responsibilities across accounting, property management support, and special projects. Here’s what you’ll be doing:</p><p><strong>Core Accounting Functions:</strong></p><ul><li>Processing accounts payables and accounts receivables.</li><li>Managing company deposits and monthly bank reconciliations.</li><li>Assisting with year-end closings.</li><li>Organizing accounting files, including vendor data (W9s, contractor agreements, insurance certificates).</li></ul><p><strong>Property Management Support:</strong></p><ul><li>Preparing and supporting annual budgets.</li><li>Calculating and processing annual Common Area Maintenance (CAM) reconciliations.</li><li>Monitoring expenditures and performing monthly, quarterly, and year-end reporting.</li><li>Strengthening the utilization of property management software tools.</li></ul><p><strong>Special Projects:</strong></p><ul><li>Assisting in client/tenant onboarding and offboarding processes.</li><li>Evaluating and managing bill payment systems (with potential adoption of electronic payment platforms).</li><li>Supporting the transition of accounts to new banking partners.</li><li>Collaborating with leadership to streamline processes (e.g., owner reporting, invoice management).</li><li>Focusing on operational improvements to maintain and improve work order systems.</li></ul><p><br></p>
We are looking for a visionary IT Director to lead our technology strategy and operations in Miamisburg, Ohio. This role requires a dynamic leader who can oversee enterprise IT systems, drive innovation, and ensure the organization remains at the forefront of digital transformation. The ideal candidate will thrive in a collaborative environment, leveraging their technical expertise and leadership skills to deliver scalable solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive IT strategy that aligns with the company’s growth objectives and digital transformation goals.<br>• Lead and mentor a high-performing IT team, fostering a culture of accountability and continuous improvement.<br>• Collaborate with department leaders to translate business requirements into effective technology solutions.<br>• Evaluate and integrate emerging technologies to enhance infrastructure and drive innovation.<br>• Oversee the management of IT operations, including system infrastructure, cloud environments, and user support.<br>• Establish and enforce IT policies, procedures, and service-level agreements to ensure operational excellence.<br>• Manage relationships with external vendors and service providers to optimize cost and performance.<br>• Direct cybersecurity initiatives, including risk management, threat detection, incident response, and compliance with industry standards.<br>• Support enterprise scaling efforts, including system integration and M& A activities.<br>• Ensure the organization’s IT systems and processes are future-proof and resilient.
<p>We are looking for a Staff Accountant to join our client's team in Dayton, Ohio. This Contract-to-permanent role offers within the manufacturing industry and contributes to the financial health of the organization. The ideal candidate will have a strong background in accounting, manage AP/AR transactions and processes, and demonstrate expertise in general ledger management, corporate tax and financial reporting & analysis experience. For immediate consideration please apply to this position first, then reach out to our finance talent managers at 937-224-0600</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review corporate tax returns to ensure compliance with regulations and accuracy.</p><p>• Handle sales tax reporting and filings, maintaining adherence to applicable laws.</p><p>• Perform detailed journal entries and reconcile general ledger accounts to maintain financial integrity.</p><p>• Manage accounts payable and accounts receivable processes effectively.</p><p>• Generate ad hoc financial reports to support decision-making and strategic planning.</p><p>• Assist in the preparation of annual financial statements and reporting.</p><p>• Support financial audits by providing documentation and resolving discrepancies.</p><p>• Execute month-end and year-end closing procedures to finalize financial records.</p><p>• Collaborate with cross-functional teams to improve accounting processes and efficiency.</p>
<p>Robert Half has partnered with local companies in the Dayton, Ohio metropolitan area to fill contract to hire permanent positions within Accounts Receivable/Collections. For immediate consideration, please apply online then inquire with our finance and accounting talent team for further details at (937) 224-0600.</p><ul><li>Process accounts and incoming payments in compliance with financial policies and procedures.</li><li>Perform day-to-day financial transactions which include verifying and posting receipts, classifying, entering, posting, and recording accounts receivables’ data.</li><li>Prepare bills, invoices, and bank deposits.</li><li>Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.</li><li>Verify discrepancies by and resolve clients’ billing issues.</li><li>Securing revenue by verifying and posting receipts</li><li>Facilitate payment of invoices due by sending bill reminders and contacting clients.</li><li>Generate financial statements and reports detailing accounts receivable status.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and professionally. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, ensuring inquiries are handled efficiently and escalated to dispatchers when necessary.<br>• Accurately record call details in the system in a timely manner.<br>• Coordinate resources and collaborate with the operations team to optimize service delivery.<br>• Manage technician schedules, track daily activity, and support labor adjustments based on workload demands.<br>• Conduct follow-ups and proactively reach out to customers to maintain high satisfaction levels.<br>• Handle new customer setups, address purchase order inquiries, and support accounting teams as needed.<br>• Investigate customer concerns, route them to appropriate staff, and ensure special requests are addressed.<br>• Utilize software tools to monitor technician dispatches, optimizing productivity and cost efficiency.<br>• Contribute to team goals by meeting deadlines and effectively solving problems in both independent and collaborative settings.<br>• Take on additional responsibilities, including training and special projects, as assigned.
<p>*ONSITE*</p><p>**For immediate consideration, contact Jason Young @ 937/637-7759**</p><p><br></p><p>Our client, a mid-sized manufacturing company, is seeking a Plant Accountant. As the Plant Accountant, you’ll be at the center of action-- tracking costs, analyzing production data, and turning financial insights into strategies while working closely with plant leadership.</p><p><br></p><p><strong>Responsibilities</strong>: </p><p>· Controls standard cost data to ensure consistency across the Company</p><p>· Reconcile GL fixed asset accounts to FAS including roll forward schedules</p><p>· Assists in preparation of cost analyses for capital spending, source of supply, or margin analyses. </p><p>· Monitor inventories at production facilities.</p><p>· Capex tracking and CIP account monitoring. Monthly review and reconciliations. Prepare monthly capex schedules</p><p>· Supports annual external audits.</p><p>· Performs other financial analysis as required.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This long-term contract position offers an opportunity to provide vital services within a non-profit organization, assisting customers with essential processes and maintaining accurate records. If you thrive in a detail-oriented, customer-focused environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle registration tasks using state-specific software to ensure accurate processing records.</p><p>• Review and verify documentation for completeness and correctness, making necessary updates as required.</p><p>• Assist customers in completing forms and provide clear guidance on registration procedures for records.</p><p>• Process and issue requests through in-person interactions or online orders, following established protocols.</p><p>• Manage, validate, and preserve departmental records to meet compliance standards set by state, auditing, and regulatory agencies.</p><p>• Edit and update records or documents as assigned, ensuring accuracy and adherence to guidelines.</p><p>• Coordinate with external agencies to obtain records and transfer information to relevant parties.</p><p>• Participate in cross-training initiatives and perform additional duties as assigned</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>We are seeking a highly skilled and detail-oriented Senior Accountant with proven experience in the manufacturing industry. This position will play a critical role in leading the month-end close process and ensuring the integrity and accuracy of financial reporting. The Senior Accountant will also provide oversight of core accounting functions and contribute to the company’s overall financial management.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><ul><li>Lead the month-end close process, ensuring compliance with deadlines and accuracy of results.</li><li>Prepare and review bank reconciliations, accruals, and journal entries.</li><li>Provide oversight of accounts payable and accounts receivable activities to maintain accuracy, efficiency, and compliance.</li><li>Perform and analyze direct costing to support financial reporting and operational decision-making.</li><li>Maintain compliance with GAAP and company accounting policies.</li><li>Assist in the preparation of budgets, forecasts, and financial analyses as required.</li><li>Support internal and external audit requirements.</li></ul><p><br></p><p><br></p>
<p>Robert Half's Full-Time Engagement Practice is seeking a Senior Accountant to join our team! This unique opportunity combines the stability of full-time employment with the chance to work on diverse and engaging projects with top organizations. Build your expertise, work with high-performing teams, and advance your career in a supportive and rewarding environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead month-end close activities, including preparing journal entries and reconciling complex accounts.</li><li>Prepare detailed financial reports and perform variance analysis.</li><li>Ensure compliance with GAAP and regulatory requirements.</li><li>Assist in audits, budgeting, and forecasting processes.</li><li>Mentor and guide junior staff or team members on best practices.</li><li>Collaborate with clients to improve financial processes and resolve accounting issues.</li></ul>
We are looking for a meticulous and proactive Account Manager to join our team on a long-term contract basis in Cincinnati, Ohio. This role involves managing unemployment claims and providing accurate, timely responses to state workforce agencies and clients. As part of the Services industry, you will interpret laws and regulations, collaborate with stakeholders, and ensure compliance while delivering exceptional account management.<br><br>Responsibilities:<br>• Respond promptly to inquiries from state workforce agencies and clients, providing all required separation information within established deadlines.<br>• Interpret state laws and regulations related to unemployment claims using client-provided separation details.<br>• Document and track all claim-related information within established software systems, ensuring correspondence is accurately received by state workforce agencies.<br>• Review, prioritize, and manage claims, questionnaires, determinations, and other unemployment-related data.<br>• Offer guidance on unemployment insurance laws, tax regulations, policies, and procedures to employers, claimants, agencies, and other stakeholders.<br>• Support team members with complex claims, ensuring consistent and accurate handling.<br>• Process unemployment claims by evaluating eligibility, consulting with clients, and filing necessary documentation with state agencies.<br>• Monitor and verify benefit payments and calculations to ensure accuracy.<br>• Perform additional duties as required to achieve departmental goals and maintain operational efficiency.
<p>We are looking for a dedicated Configuration Management Analyst I to join our team in West Chester, OH. This long-term contract position offers an exciting opportunity to support software baseline control efforts, ensuring efficient management of configurations and documentation throughout the product lifecycle. The role requires a proactive individual with strong technical skills and a commitment to process improvement.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage and maintain software baselines using automated configuration management tools.</li><li>Establish and implement procedures for releasing products across all stages of the product lifecycle.</li><li>Create and maintain project documentation inventories, including configuration baselines and software development folders.</li><li>Serve as a member of the Configuration Control Board and advocate for best practices in configuration management.</li><li>Develop and maintain build automation tools to enhance efficiency and streamline processes.</li><li>Track and update change requests, impact assessments, and incident reports on an ongoing basis.</li><li>Perform software builds for testing and production environments, ensuring accuracy and reliability.</li><li>Measure and report success metrics, benchmarking performance against industry standards.</li><li>Support management with technical performance data derived from configuration management processes.</li><li>Drive process improvements using established frameworks such as ITIL or CMMI.</li></ul>
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
We are looking for a success-driven entry-level ServiceNow Developer to join our IT team in Blue Ash, Ohio. This role is ideal for individuals passionate about technology and eager to develop their skills in enterprise IT service management. As part of the team, you will contribute to creating and maintaining ServiceNow applications that enable efficient business operations.<br><br>Responsibilities:<br>• Assist in developing and deploying ServiceNow solutions tailored to business needs.<br>• Customize ServiceNow applications using JavaScript, HTML, and CSS.<br>• Configure workflows, business rules, UI policies, and client scripts to enhance system functionality.<br>• Collaborate with cross-functional teams to gather requirements and implement effective solutions.<br>• Participate in testing, debugging, and documenting ServiceNow modules to ensure quality and reliability.<br>• Maintain and update existing ServiceNow applications and integrations to meet evolving business demands.<br>• Stay informed about ServiceNow platform updates and industry best practices to enhance development processes.
We are looking for a detail-oriented AML/BSA Analyst to join our team in Blue Ash, Ohio. In this long-term contract role, you will play a pivotal part in ensuring compliance with anti-money laundering (AML) regulations and the Bank Secrecy Act (BSA). This position requires strong analytical skills and experience in transaction monitoring to detect and prevent financial crimes.<br><br>Responsibilities:<br>• Conduct thorough reviews and analyses of financial transactions to identify potential money laundering activities.<br>• Monitor account activity and ensure compliance with BSA/AML regulations and internal policies.<br>• Utilize tools like Actimize to enhance transaction monitoring processes and identify suspicious patterns.<br>• Prepare detailed reports and escalate findings to the appropriate teams for further investigation.<br>• Collaborate with cross-functional teams to implement and maintain effective AML compliance programs.<br>• Stay updated on regulatory changes and ensure the organization adheres to all applicable laws.<br>• Provide insights and recommendations for improving existing compliance processes.<br>• Analyze financial statements to detect inconsistencies or red flags related to suspicious activities.
