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30 results for Help Desk Tier 3 in Mount Laurel, NJ

Product Support Specialist
  • Marlton, NJ
  • onsite
  • Permanent
  • 70000.00 - 75000.00 USD / Yearly
  • We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
  • 2025-10-02T16:43:54Z
Performance Intelligence Manager
  • Philadelphia, PA
  • onsite
  • Permanent
  • 110000.00 - 130000.00 USD / Yearly
  • <p>One of our reputable clients has reached out for a need for a full-time Performance Intelligence Manager with demonstrated ability to translate data into strategic recommendations for executive stakeholders. In this role, the candidate will analyze and report on past performance, industry trends, pricing and other key financial operational data in order to advise management on implementing an improved planning and reporting process. This candidate will also create dashboards, assist with FP& A activities, manage financial datasets, KPI tracking, supervise performance intelligence team members, and lead initiatives in data visualization, predictive analytics, and performance forecasting. The ideal Performance Intelligence Manager should have strong experience with data visualization tools and effective interpersonal and communication skills. </p><p> </p><p>Responsibilities</p><p>·      Analysis of financial and operations processes</p><p>·      Oversee financial planning administration</p><p>·      Perform financial modeling</p><p>·      Balance sheet analysis</p><p>·      Process Improvement</p><p>·      Perform profit loss analysis</p><p>·      Develop and maintain financial reports in internal database</p><p>·      Annual Budgets/Monthly Forecast</p>
  • 2025-10-01T14:23:51Z
Application Support Manager - Sap
  • Bridgewater, NJ
  • onsite
  • Contract / Temporary to Hire
  • 51.46 - 59.59 USD / Hourly
  • <p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
  • 2025-09-23T12:49:01Z
Technical Support Manager
  • Cranbury, NJ
  • onsite
  • Permanent
  • 85000.00 - 95000.00 USD / Yearly
  • <p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
  • 2025-09-08T19:48:52Z
IT Director
  • Danboro, PA
  • onsite
  • Permanent
  • 200000.00 - 250000.00 USD / Yearly
  • We are looking for an experienced IT Director to spearhead the development of innovative digital strategies that align with our business objectives. Based in Danboro, Pennsylvania, this leadership role will focus on modernizing operations, driving technological advancements, and enhancing customer engagement. The ideal candidate will possess a strong aptitude for strategic thinking and the ability to implement transformative initiatives across a global organization.<br><br>Responsibilities:<br>• Develop and execute a comprehensive digital strategy to advance organizational goals and improve operational efficiency.<br>• Lead the adoption of AI, Data Science, and Automation tools to drive innovation and optimize business processes.<br>• Oversee the integration and optimization of CRM systems to enhance customer relationships and streamline workflows.<br>• Collaborate with cross-functional teams to ensure alignment between technology solutions and business needs.<br>• Establish and maintain a robust IT infrastructure to support scalable growth and global operations.<br>• Monitor emerging industry trends and technologies to identify opportunities for continuous improvement.<br>• Manage IT budgets and resources effectively, ensuring cost-efficient technology investments.<br>• Provide strategic leadership to the IT department, fostering innovation and growth.<br>• Ensure compliance with data security and privacy regulations across all digital platforms.<br>• Build strong partnerships with external vendors and stakeholders to enhance technological capabilities.
  • 2025-10-01T20:28:54Z
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