Add your latest resume to match with open positions.
1 result for Help Desk Support Manager in Louisville, KY
- Louisville, Kentucky
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working directly with employees, resolving everyday technology issues, and serving as the primary onsite IT contact while partnering with a broader support team. The role supports office and plant users across a largely Windows-based environment and requires a practical, service-oriented approach to equipment setup, troubleshooting, and user guidance.<br><br>Responsibilities:<br>• Provide in-person desktop and help desk support for office staff, corporate users, and plant personnel, handling a wide range of first- and second-level technical issues.<br>• Diagnose and resolve problems involving Windows systems, software, hardware components, printers, peripheral devices, and routine connectivity concerns.<br>• Support manufacturing-related printing equipment, including Zebra label printers and multifunction or network printers, by addressing setup, connection, and basic performance issues.<br>• Prepare, image, configure, and deploy desktops and laptops for new employees and replacement needs, including domain setup and application installation.<br>• Maintain user accounts through Active Directory by updating account details, resetting passwords, and adjusting security group access as needed.<br>• Investigate basic network and access issues, resolve straightforward problems when possible, and route advanced matters to the appropriate infrastructure or networking teams.<br>• Record, track, and update incidents in the ticketing system to ensure clear documentation, timely follow-up, and proper escalation.<br>• Assist users in a primarily Windows environment while also providing limited support for macOS devices and legacy platform access issues such as AS400 credential support.<br>• Work with internal IT partners and external vendors to coordinate solutions for hardware, software, and service-related problems.<br>• Travel occasionally to other company locations for training, onsite support coverage, or device-related assistance when needed.
- 2026-09-24T00:00:00Z