9 Results for Product Support Specialist Jobs in Irvine, CA

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Sales Support

Santa Fe Springs, CA
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Service Representative (SAP) to support customer accounts, order processing, and day-to-day service operations in a fast-paced manufacturing environment. This role serves as a key point of contact for customers and works closely with sales, production, logistics, and warehouse teams to ensure a seamless customer experience. Responsibilities:<ul><li>Process customer orders, credits, returns, and pricing requests in SAP</li><li>Respond to customer inquiries regarding orders, shipments, inventory, and account status</li><li>Maintain accurate customer records and order documentation</li><li>Track orders from entry through delivery and provide timely updates</li><li>Coordinate with production, logistics, warehouse, and sales teams to ensure on-time fulfillment</li><li>Resolve customer concerns and order discrepancies professionally</li><li>Prepare reports and customer communications using Excel and Outlook</li><li>Support process improvements and maintain accurate documentation</li><li>Build strong relationships with customers and internal stakeholders</li><li>Deliver a high level of customer service in a fast-paced environment</li></ul>
2026-09-25T00:00:00Z

Client Services Specialist

Oceanside, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
More than customer service — become the person clients remember.A well-established North County organization is adding a Customer Experience & Client Services Specialist to its growing team. This opportunity is ideal for someone who enjoys building relationships, solving problems, and keeping customers informed from the first interaction through final resolution.The company is looking for someone who can balance a friendly, approachable communication style with strong follow-through and organization. You'll be working with customers, internal departments, and operations teams to coordinate requests, resolve issues, and make sure nothing falls through the cracks. This is a great fit for someone who enjoys a fast-moving office environment and wants a position that offers variety throughout the day. The ideal candidate is confident on the phone, comfortable managing a busy inbox, and knows how to turn a frustrated customer interaction into a productive conversation. You'll have ownership over customer requests rather than simply transferring calls or passing issues along. What you'll be doing:<ul><li>Serve as a primary point of contact for incoming customer calls, emails, and service inquiries.</li><li>Respond to questions regarding orders, account information, scheduling, billing, and service updates.</li><li>Enter customer requests, orders, and account changes into internal systems.</li><li>Monitor open cases and follow up with internal departments to ensure timely resolution.</li><li>Coordinate service appointments, deliveries, customer requests, and scheduling changes.</li><li>Investigate discrepancies and communicate solutions in a clear, professional manner.</li><li>Maintain accurate customer records, notes, and correspondence.</li><li>Assist with invoice questions, payment follow-ups, and basic account reconciliation.</li><li>Prepare daily activity reports and communicate recurring customer concerns to management.</li><li>Work closely with sales, operations, and administrative teams to improve the overall customer experience.</li></ul>
2026-10-02T00:00:00Z

IT Help Desk Specialist

Los Angeles, CA
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T00:00:00Z

Purchasing Specialist/ Analyst

Long Beach, CA
onsite
Temporary to Hire
38.95 - 45.1 USD / Hourly
We are looking for a detail-oriented Purchasing Specialist/ Analyst to support procurement operations for a local government organization in Long Beach, California. This contract position with the potential to become permanent combines purchasing execution with data analysis, helping the team improve spending visibility, vendor oversight, and reporting quality. The role is well suited for someone who can balance day-to-day procurement tasks with analytical work that supports informed decisions and operational efficiency. Responsibilities: • Build and maintain procurement metrics, dashboards, and reporting tools that highlight performance trends and support better purchasing decisions. • Review purchasing data to identify spending patterns, supplier results, and opportunities to improve value and control costs. • Prepare summaries, reports, and presentation materials that translate data findings into clear recommendations for leadership. • Process purchase requisitions, obtain competitive vendor pricing, and coordinate the purchase of goods and services in accordance with public sector policies. • Monitor contract timelines, renewal dates, and compliance documentation to help ensure vendors meet required standards. • Assist with supplier and contract administration by tracking performance issues, supporting negotiations, and promoting service accountability. • Provide administrative coordination for procurement activities, helping maintain organized records and efficient departmental workflows. • Participate in process improvement efforts, including the use of new tools, technologies, and system enhancements that strengthen procurement operations.
2026-09-29T00:00:00Z

Benefits Specialist

Los Angeles, CA
onsite
Temporary to Hire
32 - 42 USD / Hourly
Key responsibilities: Benefits Administration and Employee Support - Serve as a primary point of contact for employee benefits inquiries through email and ServiceNow, researching and resolving enrollment and claims issues - Administer life events in Workday, including leave of absence events, from initiation through completion and close-out - Review and approve dependent eligibility in Workday and process Evidence of Insurability approvals and denials - Prepare benefit verification letters, new hire enrollment reminders, and The Hartford conversion letters - Process child support orders (medical support) in coordination with Payroll Billing, Premium Reconciliation and COBRA - Reconcile and process monthly carrier invoices - Manage premium receipts and deposits, arrears clearance, and late-premium notices for employees on leave - Administer COBRA end to end, including WageWorks reconciliation and auditing COBRA files against Workday to resolve discrepancies Audits, Reporting and Payroll Integration - Partner with Payroll each semi-monthly and biweekly pay cycle to ensure benefit retros and arrears are processed accurately - Run and analyze recurring audit reports, including retro recalculation by pay date, benefit status events, terminated employees with benefits, and dependent validation - Audit passive life events (coverage end dates, overage dependents, ACA eligibility) - Track part-time faculty benefit eligibility - Audit carrier integration files (including The Hartford) and resolve discrepancies - Prepare the VOP report for the Jesuit community with Payroll Open Enrollment - Coordinate benefits fair logistics, including carrier invitations, catering, and event setup - Provide administrative and employee support throughout the Open Enrollment period
2026-09-30T00:00:00Z

Benefits Specialist

Irvine, CA
onsite
Temporary to Hire
34.257 - 39.666 USD / Hourly
We are looking for a Benefits Specialist to join a team in Irvine, California in a Contract to Permanent role. This position supports the delivery of employee benefits programs by helping with enrollments, employee inquiries, records management, and benefits system activity. The ideal candidate brings strong attention to detail, a service-oriented approach, and the ability to manage several priorities while contributing to a positive employee experience. Responsibilities: • Provide day-to-day support for health, retirement, life, disability, and voluntary benefit programs while ensuring employees receive accurate and timely assistance. • Investigate and resolve issues related to enrollments, eligibility, carrier connections, billing questions, and claims concerns. • Guide employees through benefits processes and help them use benefits administration tools effectively. • Process benefits-related events such as employee enrollments, life status changes, and open enrollment activities while monitoring deadlines and documentation requirements. • Partner with HR teams and internal stakeholders to verify data accuracy, reconcile records, and address discrepancies with carriers or system files. • Assist with audits, testing, troubleshooting, and ongoing maintenance for HRIS and benefits administration platforms, including support for system updates or implementations when needed. • Coordinate assigned benefits projects by tracking milestones, organizing communications, maintaining documentation, and following through on action items. • Contribute to process improvements, employee communications, wellness initiatives, and compliance reporting to strengthen consistency and engagement across the organization.
2026-09-18T00:00:00Z

Benefits Specialist

Brea, CA
onsite
Temporary / Contract
32 - 36 USD / Hourly
We are looking for someone with 2–4 years of hands-on employee benefits and/or HR experience who can jump in and support the Benefits Manager across a portfolio of approximately 23 brands.The ideal candidate will have experience with:• Medical, dental, vision, life, disability, 401(k), and voluntary benefits • New hire enrollment and qualifying life events • Open enrollment and benefits administration • Employee questions and benefits issue resolution • Eligibility, carrier, billing, claims, and enrollment discrepancies • HRIS and/or benefits administration systems • Benefits reporting, audits, and data reconciliation • Basic ACA compliance knowledge • Excel and Microsoft Office • Managing multiple projects, deadlines, and follow-ups • Working with HR, payroll, carriers, vendors, and employees
2026-09-18T00:00:00Z

Legal Operations Specialist Legal Support

Aliso Viejo, CA
remote
Temporary / Contract
43.5385 - 50.413 USD / Hourly
We are looking for a Legal Operations Specialist – Legal Support to join a corporate legal team in California. This Long-term Contract position will focus on improving legal service delivery through process optimization, technology support, and cross-functional collaboration. The role is ideal for someone who can strengthen legal workflows, maintain key systems, and provide operational insight that helps the department work more efficiently. Responsibilities: • Drive enhancements to legal intake, approval routing, referral handling, and legal hold processes to increase operational efficiency. • Administer and support legal technology tools such as matter management and contract lifecycle platforms, ensuring reliable day-to-day performance. • Contribute to the unification and refinement of case or matter tracking solutions within a centralized environment. • Build and maintain organized repositories for legal documents, standard templates, forms, and self-service resources. • Coordinate system connections, workflow configurations, API-supported processes, and automation initiatives across legal platforms. • Work closely with Legal, IT, Compliance, and business partners to identify improvement opportunities and implement effective operational solutions. • Produce dashboards, reporting, and performance metrics that support visibility, planning, and informed decision-making within the legal department.
2026-09-17T00:00:00Z

Customer Service Billing Specialist

Torrance, CA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing team in California in a contract role with the potential to become permanent. This on-site position supports billing accuracy and customer satisfaction by handling credits, refunds, and order-related transactions in a fast-paced environment. The role works closely with accounting, customer service, sales, and distribution to investigate issues, maintain accurate records, and help keep daily operations running smoothly. Responsibilities: • Investigate customer credit and refund requests by gathering details, reviewing transaction history, and coordinating with internal departments to reach accurate resolutions. • Enter and process billing adjustments, credits, and refunds in the company’s billing platform with a high degree of accuracy and timeliness. • Maintain complete and organized records for all billing actions to support compliance, reporting, and audit readiness. • Assist with order entry and related order processing tasks when operational demand requires additional support. • Monitor transaction activity for inconsistencies and escalate recurring billing or order issues to the appropriate team leaders. • Collaborate with accounting, customer service, sales, and distribution teams to resolve customer account questions and improve issue turnaround time. • Verify billing data carefully during high-volume periods to help ensure accurate fulfillment and dependable customer service. • Contribute to efficient daily workflows by identifying errors quickly and supporting corrective action across the order lifecycle.
2026-10-02T00:00:00Z

9 results for Product Support Specialist in Irvine, CA