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4 results for Product Support Specialist in Danbury, CT

Sales Support Coordinator

Pleasantville, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Sales Support Coordinator to join our team in Pleasantville, New York. This position plays an important role in keeping sales operations organized, ensuring customer orders move smoothly from quotation through invoicing and delivery. The ideal candidate is detail-oriented, responsive, and comfortable working across customer service, sales, and accounting functions in a fast-paced environment. Responsibilities: • Oversee the preparation, tracking, and maintenance of customer sales agreements to ensure records remain complete and current. • Process quotes into confirmed orders and finalized invoices using internal business systems with a high degree of accuracy. • Serve as a central point of contact for customers, sales staff, and internal departments throughout each stage of the order process. • Provide day-to-day support to assigned sales representatives by monitoring order activity, addressing issues, and helping meet customer expectations. • Partner with customers and accounting teams to support billing, payment follow-up, and coordination of accounts payable and receivable activities. • Compile and share recurring accounts receivable updates, including payment status, deposits, and related reporting details. • Handle sample requests, track inventory levels, and keep sample materials organized for efficient distribution. • Coordinate fulfillment activities by aligning shipping timelines, delivery arrangements, and order logistics with internal teams. • Maintain accurate information in company databases and produce operational reports for leadership and corporate stakeholders as needed.
2026-07-06T00:00:00Z

Production Support Engineer (SQL / Data Operations)

Hartford, CT
remote
Temporary to Hire
30 - 35 USD / Hourly
Production Support Engineer (SQL / Data Operations) Location: Fully Remote (Eastern time zone preferred)Hire Type: Contract-to-Hire Overview:Our client is seeking a Production Support Engineer to support enterprise data and reporting platforms in a fast-paced environment. This position is ideal for someone with experience supporting SQL-based applications, troubleshooting production issues, monitoring system health, and partnering with technical teams to maintain reliable business operations. This is not a software development role and is not intended for a senior DBA. Instead, we're looking for a hands-on support professional who enjoys solving problems, investigating issues, monitoring critical processes, and serving as a trusted operational resource for internal teams. Candidates who have worked in application support, database support, production operations, or technical support environments are encouraged to apply. Responsibilities:<ul><li>Provide operational support for business-critical data and reporting platforms.</li><li>Investigate system alerts, processing failures, performance concerns, and data-related issues.</li><li>Troubleshoot SQL queries and assist with data validation and analysis.</li><li>Support scheduled jobs, automated workflows, and recurring production processes.</li><li>Monitor application and platform health to help ensure system availability and stability.</li><li>Collaborate with engineering, analytics, and business teams to resolve technical issues.</li><li>Manage support tickets and drive incidents through resolution.</li><li>Assist with user access requests, system changes, and deployment validation activities.</li><li>Document troubleshooting procedures, known issues, and operational processes.</li><li>Identify recurring problems and recommend process improvements to reduce support volume.</li><li>Communicate status updates, risks, and resolution plans to stakeholders.</li></ul>What We're Looking For:Success in this role will depend on more than technical skills alone. The ideal candidate is someone who:<ul><li>Takes ownership of issues from identification through resolution.</li><li>Is highly reliable and follows through on commitments.</li><li>Communicates effectively with both technical and non-technical stakeholders.</li><li>Can work independently while knowing when to escalate issues.</li><li>Enjoys troubleshooting and supporting mission-critical business systems.</li><li>Brings a proactive, customer-focused approach to support and operations.</li></ul> If you have a blend of SQL experience, production support expertise, and a strong sense of accountability, we'd love to speak with you.
2026-07-30T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

Wappingers Falls, NY
remote
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion. Responsibilities:• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.• Support user account and access-related tasks within Active Directory as part of routine help desk operations.• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.
2026-07-31T00:00:00Z