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2 results for Product Support Specialist in Danbury, CT

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z

Purchase & Sales Specialist

Paterson, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Purchase & Sales Specialist to support sourcing and vendor coordination for a Contract position based on site in Paterson, New Jersey. This role focuses on preparing bid materials, communicating with suppliers, tracking purchasing activity, and maintaining organized records throughout the procurement cycle. The ideal candidate brings an understanding of bidding practices and purchasing operations, along with the ability to manage follow-up tasks accurately and professionally. Responsibilities: • Prepare and organize bid documentation to support purchasing and sales-related activities. • Reach out to vendors to request pricing, clarify details, and gather required information for submissions. • Track open bids and purchase-related requests, ensuring timely follow-up with external partners. • Maintain accurate records of quotations, vendor communications, and purchasing documents. • Coordinate with internal stakeholders to confirm specifications, timelines, and material needs. • Review supplier responses for completeness and help compare offers against business requirements. • Support day-to-day procurement administration by updating files, monitoring deadlines, and documenting activity. • Assist in outlining and documenting the bidding process to promote consistency and clear communication.
2026-05-21T00:00:00Z