<p><strong>Overview</strong></p><p>A global leader in the financial services and investment banking industry is seeking an <strong>Executive Director of Investor Relations</strong> to provide strategic leadership and operational oversight within its <strong>Alternative Investment Services (AIS)</strong> division. This individual will set the vision for investor relations operations, oversee key transformation initiatives, and ensure the delivery of best-in-class services to institutional clients and their investors.</p><p>The AIS division provides fund administration and middle-office services to single-manager hedge funds, private equity funds, and fund-of-funds, serving clients across North America, Europe, and Asia-Pacific.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide strategic direction and leadership for the Investor Relations (IR) team, ensuring alignment with overall business goals and client service objectives.</li><li>Serve as the senior escalation point for complex client and investor matters, demonstrating deep industry expertise and sound judgment.</li><li>Build and maintain strong relationships with senior stakeholders, investors, and internal partners across global operations.</li><li>Oversee and continuously enhance the end-to-end investor relations operating model, driving process optimization, innovation, and risk mitigation.</li><li>Lead large-scale transformation initiatives, including systems implementations, data migrations, and operational re-engineering projects.</li><li>Champion a culture of client service excellence, continuous improvement, and operational rigor.</li><li>Oversee execution of regulatory and compliance requirements to maintain adherence to global standards.</li><li>Drive adoption and evolution of the “follow-the-sun” service model for seamless global service delivery.</li><li>Identify and mitigate operational and regulatory risk areas in partnership with senior leadership and control teams.</li><li>Develop and mentor senior leaders and high-potential talent, fostering a culture of accountability and professional growth.</li><li>Leverage data-driven insights and KPIs to inform business strategy, performance management, and decision-making.</li><li>Represent Investor Relations in senior forums, cross-functional initiatives, and industry engagements.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Extensive experience in <strong>alternative investment servicing</strong>, with deep expertise in investor relations, operations, and regulatory practices.</li><li>Proven track record of <strong>strategic leadership</strong> managing large teams and executing complex change initiatives in a matrixed environment.</li><li>Strong technical knowledge of <strong>hedge funds, private equity, and fund structures</strong>, with comprehensive understanding of industry products and trends.</li><li>Demonstrated ability to build and influence senior-level relationships with clients and stakeholders.</li><li>Deep understanding of <strong>regulatory frameworks, risk management, and governance standards</strong> in the financial services industry.</li><li>Excellent communication, presentation, and analytical skills, with a focus on data-driven outcomes.</li><li><strong>Bachelor’s degree required</strong>; advanced degree or relevant professional certification preferred.</li></ul><p>•<strong>Technical Skills</strong></p><ul><li>Advanced proficiency in <strong>Microsoft Office Suite</strong> (Word, Excel, Access, Visio, Outlook).</li><li>Experience with <strong>SQL</strong> and project management tools such as MS Project is a plus.</li><li>Strong knowledge of <strong>Hedge Fund Accounting and Investor Relations systems</strong>.</li></ul><p> <strong>Core Competencies</strong></p><ul><li><strong>Strategic Leadership:</strong> Inspires teams and drives business direction.</li><li><strong>Change Management:</strong> Leads transformation and operational evolution.</li><li><strong>Client Focus:</strong> Delivers exceptional client and investor service.</li><li><strong>Risk and Control:</strong> Maintains strong compliance and control frameworks.</li><li><strong>Collaboration:</strong> Partners effectively across global functions.</li><li><strong>Innovation:</strong> Encourages continuous process improvement.</li><li><strong>Talent Development:</strong> Builds and mentors strong leadership teams.</li><li><strong>Global Mindset:</strong> Operates effectively across diverse markets and cultures.</li></ul><p><strong>Position Demands</strong></p><ul><li>Flexibility to work extended hours during integrations, implementations, and reporting cycles (e.g., month-end, year-end, tax season).</li><li>Willingness to work flexible hours to meet <strong>global operational needs</strong>.</li></ul>

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