We are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure.<br><br>Responsibilities:<br>• Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences.<br>• Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security.<br>• Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency.<br>• Develop and execute OS imaging and deployment strategies with a focus on automation and scalability.<br>• Monitor and enforce endpoint security protocols, including encryption and compliance measures.<br>• Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance.<br>• Utilize strong analytical skills to diagnose and resolve complex technical issues.<br>• Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation.<br>• Stay current with emerging technologies and trends to continuously improve desktop support processes.

• Bachelor’s degree in computer science or a related field preferred, or equivalent experience.<br>• Minimum of 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune.<br>• Solid knowledge of OS imaging, deployment methodologies, and automation techniques.<br>• Strong understanding of endpoint security, encryption, and compliance requirements.<br>• Excellent communication and customer service skills, with a focus on collaboration.<br>• Self-motivated and organized individual capable of managing projects independently.

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