<p>Popular Ft Worth Law firm is seeking a popular and talented Business Litigation Assistant to add to add to their team in their Ft Worth office! Here is what you get to do everyday:</p><p><br></p><p>• Provide litigation and administrative support to attorneys.</p><p>• Prepare and edit legal documents and correspondence; proofread for accuracy and completeness; save documents to the document management system.</p><p>• Review and proofread legal briefs.</p><p>• Docket case deadlines.</p><p>• File documents in state and federal courts.</p><p>• Review, organize, and process client billing in a timely manner.</p><p>• Research and respond to requests for information from attorneys and clients.</p><p>• Enter attorney time; review and revise timesheets accurately.</p><p>• Manage and monitor the calendaring of deadlines and key dates.</p><p>• Schedule and coordinate meetings; interact with clients and other contacts.</p><p>• Coordinate business travel arrangements.</p><p>• Develop and organize electronic and physical files; maintain efficient organizational systems.</p><p>• Prepare conflict of interest checks and open new client files.</p><p>• Prepare engagement letters and conflict waivers.</p><p>• Coordinate with Audit Committee to prepare audit responses for clients.</p><p>• Process expense reports/reimbursement requests.</p><p>• Assist assigned attorneys with CLE compliance and business development activities.</p><p>• Oversee office operations, including managing supplies, coordinating administrative processes, and ensuring a well-organized and efficient work environment.</p><p>• Perform other duties as assigned.</p><p>Slow down! Happiness is trying to catch you! Send your confidential resume directly to:</p><p>rosemarie.jones< at >roberthalf.< com ></p>
<p>We are looking for an experienced Accounts Payable Analyst to join our team in Fort Worth, Texas. In this role, you will handle critical financial tasks and ensure the efficient processing of invoices and payments. The ideal candidate will bring strong organizational skills and a commitment to accuracy, contributing to the seamless operation of our financial processes.</p><p><br></p><p>Exciting Opportunity: Accounts Payable Analyst – Fort Worth, TX!</p><p>Location: Fort Worth, TX 76102</p><p><strong>Schedule: Hybrid – Work from Home Mondays & Fridays!</strong></p><p>Type: Full-Time with Growth Potential</p><p>Join our dynamic finance team and take your career to the next level! We're searching for a sharp, detail-oriented Accounts Payable Analyst ready to make an impact in a fast-paced, rewarding environment.</p><p>What You'll Do:</p><ul><li>Process vendor invoices with precision – ensuring spot-on coding and allocations</li><li>Reconcile payable reports weekly and vendor statements, quickly resolving discrepancies</li><li>Partner with teams and vendors to keep everything running smoothly</li><li>Support month-end close and special projects that showcase your skills</li></ul><p>We're Looking For:</p><ul><li>Bachelor's degree (Accounting/Finance preferred)</li><li>Strong Excel skills (pivot tables, VLOOKUPs – you know your way around data!)</li><li>AP experience is a plus, but enthusiasm and accuracy are key</li></ul><p>Why You'll Love It Here:</p><ul><li>True work-life balance with hybrid flexibility</li><li>3 weeks vacation + bonus eligibility</li><li>Top-tier benefits & real room for growth</li><li>Be part of a supportive team that values your contributions</li></ul><p>Ready to accelerate your career? Apply today – this role won't last long!</p><p><br></p><p>Joe.Faradie at roberthalf com - this is the best way to apply. connect with me on linkedin! </p>
We are looking for an experienced Tax Director or Manager to oversee corporate tax compliance and strategic financial planning in Rockwall, Texas. This role involves managing tax obligations across multiple entities, ensuring regulatory compliance, and driving innovative tax strategies to optimize financial outcomes. The ideal candidate will have a deep understanding of complex asset structures and tax planning within a dynamic, multi-entity environment.<br><br>Responsibilities:<br>• Prepare and file tax returns for various entities, including corporate entities, affiliated companies, and individual owners.<br>• Develop and implement creative and aggressive tax strategies to maximize financial efficiency.<br>• Collaborate with General Counsel on matters involving tax implications and legal compliance.<br>• Provide expertise in handling tax-related aspects of unique asset classes such as aircraft, marine equipment, intellectual property, and self-insurance structures.<br>• Oversee financial statement preparation and ensure accuracy across multiple entities.<br>• Conduct audits for general ledger accounts, workers’ compensation, and other compliance requirements.<br>• Manage filings for sales tax, franchise tax, and other regulatory obligations.<br>• Offer strategic guidance on auto leasing operations and associated tax treatments.<br>• Ensure compliance with tax laws and regulations while identifying opportunities for process improvements.<br>• Partner with leadership to align tax strategies with organizational goals.
We are looking for a skilled Staff Accountant to join our team in Plano, Texas. In this long-term contract role, you will focus on managing financial data for multiple residential properties, ensuring accurate reporting and compliance. This position requires strong expertise in property accounting, reconciliations, and financial analysis.<br><br>Responsibilities:<br>• Complete month-end close processes to ensure accurate financial reporting.<br>• Manage property accounting for multiple residential properties, including tracking expenses and income.<br>• Prepare fixed asset reports, including depreciation and amortization calculations.<br>• Perform reconciliations for cash accounts and ensure proper journal entries are recorded.<br>• Analyze and reconcile trial balances, ensuring alignment with the general ledger.<br>• Monitor property operating expenses and ensure compliance with financial standards.<br>• Utilize Excel tools, such as pivot tables and VLOOKUPs, to analyze and report financial data.<br>• Work with rent rolls to track property income and tenant payments.<br>• Ensure accurate preparation and reconciliation of financial statements and general ledger accounts.<br>• Collaborate with team members to maintain accurate financial records and reporting.
<p>We are looking for a skilled Contracts Manager to oversee contract processes and ensure compliance with organizational policies and regulatory standards. This role is pivotal in managing vendor documentation, coordinating contract workflows, and supporting insurance policy administration and renewals. The ideal candidate thrives in a detail-oriented environment, excels in collaboration, and contributes to the company's legal and compliance framework.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and manage various contracts, including NDAs, MSAs, SOWs, amendments, and vendor agreements.</p><p>• Maintain and organize the contract database to ensure all agreements are accurate, up-to-date, and properly executed.</p><p>• Monitor and track contract deadlines, renewals, and compliance obligations to ensure timely action.</p><p>• Facilitate contract redlines and act as a liaison between internal teams, legal advisors, and external vendors.</p><p>• Assist in the administration and renewal of business insurance policies, ensuring accurate documentation.</p><p>• Prepare filings and support audits to maintain compliance with internal policies and external regulations.</p><p>• Collaborate with cross-functional teams to address compliance requirements and reduce organizational risk.</p><p>• Provide guidance on contract management best practices to strengthen governance within the company.</p><p>• Ensure all legal records are maintained and accessible for internal and external review.</p><p>• Support company compliance initiatives, including Equal Employment Opportunity standards and risk management programs.</p><p>Happily-ever-afters still happen. For confidential consideration, email your resume directly to:</p><p>rosemarie.jones< at >roberthalf.< com ></p>
<p><strong>Content Specialist - 3-4+month contract, full 40 hours a week, On-Site daily in Dallas! MUST BE LOCAL TO BE CONSIDERED! </strong></p><p>Robert Half is looking for a talented <strong>Content Specialist</strong> for our client in the Dallas area. In this role, you will contribute to the creation, management, and distribution of high-quality content across various platforms, supporting the organization’s communication goals. This is a long-term contract position that offers an exciting opportunity to collaborate with a dynamic team and make a meaningful impact.</p><p>Responsibilities:</p><p>•<strong> Develop and maintain a comprehensive content calendar</strong> that aligns with strategic objectives and key events.</p><p>•<strong> Produce engaging written and visual content for newsletters, websites, social media, internal communications, and print publications.</strong></p><p>• Design and coordinate layouts for digital and print materials, including flyers, presentations, and promotional content.</p><p>• Collaborate with the operations team to ensure consistency in messaging and branding across all materials.</p><p>• Write, edit, and proofread content to ensure clarity, accuracy, and alignment with organizational goals.</p><p>• Manage the production of school publications, such as the annual magazine, by contributing to writing, editing, and layout coordination.</p><p>• Coordinate with team members to brainstorm and execute creative content ideas.</p><p>• Utilize Adobe Creative Suite tools, including Photoshop, Illustrator, and InDesign, to create visually appealing materials.</p><p>• Monitor and engage with social media channels, ensuring timely updates and relevant content.</p><p>• Support the development and implementation of communication strategies to enhance outreach and engagement.</p>
<p>HR Coordinator - HYBRID Fort Worth (2days) </p><p><br></p><p>Join a growing organization as an HR Coordinator and accelerate your career under a Senior HR Leader who is genuinely committed to mentorship and employee development! This hybrid position (work from home 2 days/week) offers excellent benefits, a high-end 401(k) match, and is bonus eligible. In this role, you’ll coordinate smooth and engaging onboarding experiences, support Talent Acquisition by scheduling interviews, and handle essential HR operations including calendars, documentation, compliance, and employee support. This is a fantastic opportunity to gain exposure to strategic HR initiatives, build your expertise, and step into a path with real growth potential. Bachelor’s degree required; 2+ years of HR experience preferred; SHRM certification highly preferred.</p><p><br></p><p>Joe.Faradie at roberthalf com for confidential consideration - Connect with me on LI! </p>
<p>If you’re looking for a <strong>Tax Associate</strong> role that blends technical challenge with a supportive, flexible environment, this one is for you!</p><p><strong> </strong></p><p><strong>🏆 Why You’ll Want to Work Here</strong></p><ul><li><strong><em>Work–Life Balance – For Real </em></strong></li><li>Reasonable hours, even during busy season</li><li>Hybrid and flexible scheduling options</li><li>A supportive, collaborative team that has your back</li><li>Competitive compensation and benefits</li><li>CPA exam support, mentorship, and ongoing professional development</li><li>Exposure to diverse clients and industries</li><li>A culture built on trust, respect, and real human connection</li></ul><p><strong> </strong></p><p><strong>What You’ll Do</strong></p><ul><li>Prepare federal, state, and local income tax returns for individuals, partnerships, corporations, trusts, and estates</li><li>Assist with tax planning projects, research assignments, and technical memos</li><li>Analyze financial statements and supporting documentation for accurate reporting</li><li>Identify potential tax issues and propose thoughtful solutions</li><li>Communicate with clients to gather information and provide updates</li><li>Support senior team members during tax season and throughout the year</li><li>Maintain organized workpapers and documentation in line with firm standards</li><li>Stay current on tax law changes and professional best practices</li><li>Assist with IRS and state notices, audits, and correspondence</li></ul>
<p>We are looking for an experienced Investment Analyst specializing in compliance to join our team in Fort Worth, Texas. </p><p><br></p><p>exciting <strong><u>Opportunity: Investment Analyst -</u></strong> Compliance at our leading investment firm in Fort Worth, Texas! Leverage your investment firm experience in this dynamic hybrid role, enjoying a flexible schedule and fantastic perks like free gourmet lunches daily. Monitor portfolio guidelines, ensure trade compliance, and collaborate with portfolio management, trading, and risk teams to maintain our state-of-the-art compliance system. Benefit from comprehensive health plans, generous PTO, and a supportive culture that fosters growth. Join a team where your expertise drives impact in a fast-paced, rewarding environment. Apply now for this direct-hire role and elevate your career with unparalleled benefits! Don’t miss the chance to thrive in a role that values your skills and offers a vibrant workplace. Act fast to secure your spot in our innovative firm!</p><p><br></p><p>Joe.Faradie at roberthalf com for confidential consideration</p><p><br></p><p>connect with me on linkedin</p>
About the Role<br>We are looking for a hands-on Software Developer with experience in developing and maintaining systems in the telematics domain. This role requires a strong understanding of communication protocols, vehicle data processing, and both modern and legacy systems. You’ll play a key role in developing software that interfaces with vehicle hardware, GPS tracking systems, and mapping services to deliver real-time insights to fleet operators and logistics teams.<br>________________________________________<br>Key Responsibilities<br>• Design, develop, and maintain robust telematics applications using C# and JavaScript.<br>• Build and maintain integrations with vehicle tracking systems, mapping APIs (e.g., Bing Maps, Azure Maps), and telematics devices.<br>• Develop and maintain Windows Services that handle real-time data communication using TCP and UDP protocols.<br>• Write and manage complex SQL stored procedures and perform data optimization in SQL Server or equivalent environments.<br>• Support and modernize legacy systems built in Classic ASP.<br>• Interpret and decode binary/hexadecimal data from telematics hardware and communication logs.<br>• Contribute to front-end development for customer-facing portals and dashboards.<br>• Troubleshoot and resolve system and infrastructure issues, providing IT support as needed.<br>________________________________________<br>Required Skills & Qualifications<br>• Proven experience in C# development for real-time or data-intensive systems.<br>• Strong JavaScript development skills for both client and server-side applications.<br>• Good knowledge of Windows Services, with experience developing background services.<br>• Understanding of TCP/IP and UDP communication, especially in embedded or telemetry systems.<br>• Proficiency in SQL Server Management Studio, with the ability to write and optimize stored procedures.<br>• Basic Linux command-line skills and server-side scripting familiarity.<br>• Experience working with mapping APIs and geospatial data.<br>• Familiarity with binary and hex data formats, especially for interpreting device communication.<br>• Ability to maintain and troubleshoot Classic ASP applications.<br>• Solid analytical and problem-solving skills relevant to fleet management, GPS tracking, and sensor data.
We are looking for an experienced Oracle Integration Cloud Developer to join our team in Dallas, Texas. In this role, you will play a crucial part in designing, developing, and maintaining integrations for Oracle SaaS applications and third-party systems. This position offers the opportunity to contribute to innovative solutions while ensuring seamless operation and functionality of enterprise systems.<br><br>Responsibilities:<br>• Provide daily operational support, including resolving help desk issues and assisting end-users.<br>• Develop and implement integrations using Oracle Integration Cloud and related adapters.<br>• Design and generate reports utilizing Oracle BI Publisher, Fusion Analytic Warehouse, and other reporting tools.<br>• Write and optimize Oracle Cloud queries, while performing data modeling and engineering tasks.<br>• Create and deploy real-time and batch integrations, ensuring high performance and reliability.<br>• Collaborate with stakeholders to gather requirements and translate them into technical specifications.<br>• Build APIs and web services for cloud, on-premises, and hybrid environments, leveraging Oracle Integration Cloud.<br>• Perform error handling, auditing, and monitoring of integrations, ensuring robust end-to-end functionality.<br>• Conduct system maintenance, upgrades, and enhancements to support operational needs.<br>• Stay updated on emerging technologies and apply them to improve existing systems.
<p>Our client is seeking a detail-oriented <strong>AML/KYC Analyst</strong> for a project assignment in North Dallas. The role starts in January and we are interviewing next week! Interested in joining a reputable team on a high-impact assignment? <strong>Apply now!</strong></p><p><br></p><p><strong>About the Role:</strong></p><p>As an AML/KYC Analyst, you will perform due diligence reviews, monitor transactions, and support compliance efforts to prevent financial crime. You will play a critical part in ensuring our organization adheres to all required anti-money laundering (AML) and Know Your Customer (KYC) regulations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Complete KYC reviews and AML investigations for new and existing customers.</li><li>Monitor accounts and transactions for suspicious activity.</li><li>Prepare regulatory reports, including SARs.</li><li>Work closely with compliance and risk management teams.</li><li>Stay current on AML/KYC policies and regulatory changes.</li></ul><p><br></p>
<p>We are working with a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on a contract to permanent basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk. It requires the ability to go into a deeper level of troubleshooting on both software and hardware. </p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: LITTLE ELM, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: $65 - $70K</strong></p><p><br></p><p><strong><u>Requirements</u></strong></p><p>• Install, configure, and ship new windows computers for employees </p><p>• Follow a build checklist to install and configure software on new computers </p><p>• Create users and manage account access </p><p>• Manage printers and assets, and participate in change management process </p><p>• Know Microsoft Azure fundamentals </p>
<p>We are looking for a highly skilled Senior Financial Analyst to join our team in Dallas, Texas. In this role, you will play a critical part in analyzing financial data, preparing reports, and providing insights to guide strategic decisions. The ideal candidate will possess exceptional analytical abilities, a strong understanding of financial principles, and the ability to thrive in a dynamic, fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Analyze financial data to identify trends, variances, and opportunities for improvement.</p><p>• Prepare detailed reports and presentations to support key business decisions.</p><p>• Evaluate fixed income securities and conduct loan valuations.</p><p>• Collaborate with cross-functional teams to ensure accurate financial forecasting and budgeting.</p><p>• Utilize advanced Microsoft Excel techniques for data analysis and modeling.</p><p>• Ensure compliance with accounting standards and economic principles in all analyses.</p><p>• Apply data mining and auditing techniques to enhance financial accuracy and efficiency.</p><p>• Coordinate multiple projects simultaneously while adhering to strict deadlines.</p><p>• Maintain detailed documentation using tools like Confluence and Crystal Reports.</p><p>• Contribute to capital management processes by providing actionable insights.</p>
We are looking for an experienced Controller to join our team in Colleyville, Texas. This long-term contract position offers the opportunity to oversee critical financial operations and contribute to organizational success through strategic planning and effective management. You will play a key role in ensuring regulatory compliance and optimizing financial processes to support business objectives.<br><br>Responsibilities:<br>• Manage and oversee all accounting functions, including accounts payable, accounts receivable, payroll, and general ledger activities.<br>• Prepare accurate financial reports on a monthly, quarterly, and annual basis to inform strategic decision-making.<br>• Develop and implement budgeting, forecasting, and cash flow strategies to meet operational needs.<br>• Analyze cost structures such as fuel, labor, fleet maintenance, and warehousing to identify opportunities for improved efficiency.<br>• Ensure adherence to tax laws, industry regulations, and organizational policies.<br>• Strengthen internal controls and streamline financial systems to enhance operational effectiveness.<br>• Coordinate with external auditors, financial institutions, and tax advisors to maintain compliance and support financial objectives.<br>• Provide oversight for fleet assets, including leases, insurance, and performance metrics related to operational key performance indicators.<br>• Utilize Oracle or Cargowise systems to manage financial processes and reporting effectively.
<p>We are looking for a dedicated Accounts Receivable Specialist to join our team in Gainesville, Texas. This long-term contract position offers an opportunity to work closely within the aerospace industry, contributing to the financial health and operations of the organization. The role requires strong analytical skills and the ability to manage complex financial data efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough analysis and research on outstanding debts, ensuring accurate tracking and resolution of millions in receivables.</p><p>• Investigate and reconcile large amounts of unallocated credits, providing detailed reporting and recommendations.</p><p>• Manage commercial collections processes, engaging with clients to resolve payment issues and ensure timely account settlements.</p><p>• Process cash applications accurately and efficiently, maintaining compliance with company policies.</p><p>• Oversee billing functions, ensuring invoices are issued correctly and payments are received promptly.</p><p>• Maintain accurate records of cash activity and transactions to support financial reporting.</p><p>• Collaborate with internal teams to address discrepancies and streamline accounts receivable operations.</p><p>• Provide detailed financial analysis and reporting to support decision-making and improve operational efficiency.</p><p>• Ensure compliance with financial regulations and company standards in all accounts receivable activities.</p>
<p>We are looking for a detail-oriented and proactive Executive Assistant to support CEO in a fast-paced environment. This role requires exceptional organizational skills and the ability to manage multiple priorities effectively. As this is a Contract to permanent position, it provides an excellent opportunity for career advancement and long-term growth. The position is based in Dallas, Texas.</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate executive calendars, ensuring all appointments, meetings, and deadlines are accurately scheduled.</p><p>• Prepare, edit, and deliver well-organized presentations, reports, and other materials for senior leadership.</p><p>• Act as the primary point of contact between executives, clients, and internal teams, ensuring seamless communication.</p><p>• Organize travel arrangements, including booking flights, accommodations, and transportation, while maintaining detailed itineraries.</p><p>• Handle confidential information with discretion and maintain a high level of integrity at all times.</p><p>• Assist with meeting preparation, including agenda creation, document distribution, and taking detailed meeting minutes.</p><p>• Monitor and prioritize incoming correspondence, ensuring prompt and appropriate responses.</p><p>• Support the planning and execution of events, conferences, and other executive functions.</p><p>• Collaborate with other departments to ensure smooth operations and resolve administrative challenges efficiently.</p>
We are looking for an experienced Controller to oversee and optimize accounting operations for our organization in Dallas, Texas. The ideal candidate will bring a strong background in audit, financial reporting, and compliance, with a proven ability to enhance processes and ensure alignment with industry standards. This role is critical to maintaining the integrity of financial systems and delivering accurate insights to support strategic decisions. <br> <br> Responsibilities will include: • Supervise matters relating to the routine, day-to-day operations of the accounting department. • Responsible for the installation and supervision of all accounting records of the companies. • Responsible for the monthly closing schedule, and the timely preparation and interpretation of the financial statements and reports of the companies. • Review weekly cash requirements and forecast cash needs. • Review the companies’ financial progress, comparing results with the prior year actual results. This includes submitting recommendations for corrective action to the appropriate executives. • Review the financial aspects of the acquisition or disposal of fixed assets or investments. • Supervise and approve Joint Venture monthly revenue distributions and joint interest billings using Oil & Gas industry accounting software. • Supervise cloud-based accounts payable preparation and maintenance of paid bills files. • Supervise the weekly preparation of payroll for multiple entities. • Develop a relationship with the company’s vendors and bankers, interfacing on an as-needed basis via phone and email. • Responsible for generating reports used in weekly and monthly tax estimate preparation for all associated entities. • Coordinate tax return preparation with CPA firm. • Responsible for the monthly net capital computation of the related Broker/Dealer, and the quarterly preparation of information needed for FINRA filings. • Coordinate annual audit preparation with the related Broker/Dealer’s independent auditor. • Develop and maintain internal controls consistent with the company’s procedures. • Prepare any additional analysis or information requests from the Company Officers. • Report directly to the CFO and President. Qualifications: • You must be a self-starter with a strong work ethic, the passion to take the time to complete tasks, and be able to work independently with minimal supervision. • You must be available to work occasional extra hours daily or work on Saturdays. • A current CPA license is preferred. • A minimum of 5 years of relevant public accounting experience working with multiple clients, with a concentration in tax knowledge and management consultation is preferred. • You must demonstrate strong Microsoft Excel skills. • Experience with QuickBooks Online and CCH ProSystem fx Workpaper Manager is preferred. • You must pass a all candidates required to undergo all candidates required to undergo all candidates required to undergo all candidates required to undergo background check.
We are looking for an experienced Accounting Manager to join our team in Fort Worth, Texas. In this long-term contract role, you will play a key part in managing financial operations and ensuring accurate and efficient accounting processes. This position offers the opportunity to oversee critical accounting activities and contribute to the organization’s success.<br><br>Responsibilities:<br>• Manage the month-end close process, ensuring all financial data is accurate and complete.<br>• Oversee and review the trial balance and general ledger to maintain financial integrity.<br>• Conduct thorough reviews of journal entries to ensure compliance and accuracy.<br>• Supervise accounts payable (AP) and accounts receivable (AR) activities, ensuring smooth operations.<br>• Document and refine accounting processes and procedures to optimize efficiency.<br>• Collaborate with auditors during financial statement audits to provide necessary information and support.<br>• Perform account reconciliations to maintain accurate financial records.<br>• Identify and resolve discrepancies in financial data to ensure consistency.<br>• Provide insights and recommendations based on financial analysis to improve operations and decision-making.
<p>We are looking for a diligent Tax Staff. The role involves overseeing and evaluating the tax department for efficiency, preparing complex federal and state tax returns, and managing client tax return engagements. You will also play a critical role in staff training and development, researching various federal and state tax issues, and tax planning and consulting.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and evaluate the tax department to optimize efficiency</p><p>• Prepare complex federal and state tax returns</p><p>• Review federal and multi-state tax returns</p><p>• Conduct staff training and development</p><p>• Research various federal and state tax issues</p><p>• Engage in tax planning and consulting</p><p>• Manage and monitor client tax return engagements and due dates</p><p>• Use various software and systems such as CCH ProSystem Fx, CCH Sales Tax, Gosystem, and Management System</p><p>• Perform various accounting functions and auditing tasks</p><p>• Handle cash activity and ensure compliance</p><p>• Provide excellent customer service.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
