<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
We are looking for a dedicated and bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will deliver exceptional support to policyholders and other stakeholders while assisting with insurance-related inquiries and processes. This is a long-term contract position that requires a strong customer service focus and the ability to communicate effectively in both Spanish and English.<br><br>Responsibilities:<br>• Provide assistance to policyholders by addressing inquiries, resolving service and claims issues, and explaining the benefits of insurance products.<br>• Handle both inbound and outbound calls with the goal of retaining customers and preventing policy cancellations.<br>• Support the collection process for current and past-due premiums while ensuring compliance with company standards.<br>• Accurately enter and manage data across multiple systems and applications.<br>• Deliver instructions and set clear expectations for policyholders regarding their coverage and policies.<br>• Consistently meet or exceed performance metrics, including quality assurance, call handling time, and customer satisfaction.<br>• Collaborate with team members and leadership to identify process improvements and share constructive feedback.<br>• Conduct needs assessments for policyholders to determine the best solutions for their insurance requirements.<br>• Adapt to various shifts and schedules within the required timeframe to ensure seamless service delivery.<br>• Perform additional duties as assigned to support departmental goals.
<p><em>The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p> </p><p>You know what’s awesome? The holidays! You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your holiday season. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><em> </em></p><p><strong>Job Description:</strong></p><p>We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul><p><em> </em></p>
<p>We are looking for a dedicated Collections Specialist to join our team in Northwest, Indiana. In this role, you will manage accounts receivable processes, ensuring timely payments and resolving any discrepancies. This position requires excellent communication skills, attention to detail, and the ability to collaborate across departments to maintain financial accuracy and compliance. The salary range for this role is 50K-55K with medical, dental, vision, 401K and a very generous PTO package. </p><p><br></p><p>Responsibilities:</p><p>• Monitor aging reports to identify overdue accounts and take appropriate action.</p><p>• Negotiate payment terms with clients while adhering to company guidelines.</p><p>• Document collection activities and update records in the accounting system.</p><p>• Investigate and address billing disputes or payment discrepancies.</p><p>• Partner with billing, customer service, and sales teams to resolve account concerns.</p><p>• Maintain thorough records of all communications and actions related to collections.</p><p>• Escalate unresolved payment issues to management for further review.</p><p>• Compile and present detailed collection reports to assist in decision-making.</p><p>• Ensure adherence to company policies, legal requirements, and confidentiality protocols.</p><p>• Support team operations by cross-training in various roles and completing assigned tasks.</p>
<p>***EXCELLENT OPPORTUNITY FOR A FORMER SCIENCE OR CHEMISTRY TEACHER OR SOMEONE WHO IS CURRENTLY AN EDUCATOR OF SCIENCE OR CHEMISTRY THAT IS INTERESTED IN TRANSITIONING INTO A CORPORATE POSITION OR IF YOU ARE PASSIONATE ABOUT SCIENCE AND CUSTOMER ENGAGEMENT, THIS IS THE ROLE FOR YOU!***</p><p><br></p><p>Our client is looking for a motivated Client Engagement Specialist to join their team in the western suburbs. In this role, you will play a pivotal part in driving business growth by building and maintaining client relationships, managing a sales pipeline, and promoting scientific services. This position is ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about science, customer engagement and business development. This is a collaborative, non-commission-based role in a scientific B2B service environment. </p><p><br></p><p>Responsibilities:</p><p>• Develop a comprehensive understanding of the company's testing services and scientific offerings.</p><p>• Utilize CRM tools such as HubSpot to maintain accurate records of customer interactions and sales opportunities.</p><p>• Identify and engage new prospects to expand the sales pipeline and move them through the sales process.</p><p>• Build strong relationships with clients, understanding their needs and recommending tailored solutions.</p><p>• Conduct research on leads and market trends to customize outreach strategies.</p><p>• Stay updated on industry developments, competitor activities, and promotional strategies to enhance sales efforts.</p><p>• Actively seek new business opportunities through outreach methods such as cold calling.</p><p>• Collaborate with internal teams to ensure customer satisfaction and support business development initiatives.</p><p>• Handle additional tasks as needed to contribute to the overall success of the sales team.</p>
<p>Our client is looking for a detail-oriented and welcoming a Spanish Bilingual Receptionist to join their team in Oak Brook, Illinois. The ideal candidate will serve as the first point of contact for guests and employees, ensuring a positive and efficient experience for all. This role requires excellent organizational skills, a high level of experience and composure, and the ability to handle multiple tasks with discretion and integrity. <strong><em>This position offers an hourly pay rate of $24/hour, full benefits and is 100% in-office from 8:30AM-5:00PM.</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and employees with a warm and detail-oriented attitude, addressing inquiries and resolving minor concerns.</p><p>• Manage incoming calls by answering, screening, and redirecting them as necessary to ensure effective communication.</p><p>• Provide administrative support to various departments, including assisting with special projects and clerical tasks.</p><p>• Handle incoming and outgoing mail, including preparing correspondence and organizing packages for delivery.</p><p>• Maintain inventory levels by ordering office and kitchen supplies to ensure smooth daily operations.</p><p>• Support the Executive Assistant in coordinating office events, meals, and logistics as needed.</p><p>• Schedule and manage internal conference room bookings, ensuring proper setup and cleanup for meetings.</p><p>• Interact with a diverse group of individuals, including executives, clients, vendors, and board members, in a courteous and respectful manner.</p><p>• Safeguard confidential information with a high degree of discretion and integrity.</p>
We are looking for a dedicated and detail-oriented Account Specialist to join our team in a Contract-to-Permanent capacity. This position involves coordinating transcription projects from inception to completion, ensuring accuracy and timely delivery while maintaining excellent client communication. If you thrive in a fast-paced, remote environment and enjoy multitasking, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage transcription projects from initial intake to final delivery, ensuring all deadlines are met.<br>• Track project progress and promptly address any delays or challenges.<br>• Communicate effectively with clients to provide updates and address inquiries.<br>• Verify deliverables against client-specific style guides and quality standards.<br>• Assist internal teams and contributors with questions and provide necessary support.<br>• Collaborate with leadership to prioritize tasks and resolve operational issues.<br>• Maintain accurate documentation throughout the project lifecycle.<br>• Identify opportunities for improving workflow efficiencies and implement solutions.
<p>Ready to make an immediate impact in a growing small business? We’re searching for a dynamic HR Specialist to join our client's team on a part-time basis. In this role, you’ll own full-cycle payroll and benefits administration, leverage BambooHR to streamline processes, and be the trusted HR communicator for our staff. If you thrive in an agile environment and enjoy building relationships across all levels, this is the perfect opportunity.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process full-cycle payroll accurately and on schedule.</li><li>Administer employee benefits and provide prompt, friendly support for staff questions.</li><li>Maintain and update HR information in BambooHR.</li><li>Communicate HR policies and procedures with clarity and enthusiasm.</li></ul><p><br></p>
<p>Our client's internal communications team is seeking an experienced Airtable Consultant to optimize their content management processes and streamline workflow efficiency across the communications group. This contract position offers the chance to drive impactful change alongside the entire communications team, focusing on upcoming top-of-year launches.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Assess and optimize how Airtable is used for managing team content and corporate communications</li><li>Design and implement effective workflows for content execution, review, and status visibility</li><li>Lead real-time workshops with team members to identify challenges and roll out improvements for efficiency</li><li>Support the development and refinement of intake forms for content planning</li><li>Ensure that the Airtable setup aligns with broader communications goals and ensures visibility across all content producers</li></ul><p><br></p><p>Day-to-Day Expectations:</p><ul><li>Engage with team members to refine the Airtable workspace, including workflows, views, and processes</li><li>Quickly implement workflow changes and drive user adoption for operational efficiency</li></ul><p><br></p>
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Winter is here! Want to be with a company that will ensure you get to enjoy the holiday season? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p><strong><em>Job: </em></strong><em>Collections Specialist </em></p><p><strong><em>Salary range:</em></strong><em> $50,000-$65,000 + Bonus </em></p><p><strong><em>Benefits:</em></strong><em> medical, vision, dental, life, and disability insurance</em></p><p><br></p><p>We are looking for a <strong>Spanish Speaking,</strong> motivated and detail-oriented Collections Specialist to manage third-party and in-house collection accounts. This role is critical in ensuring timely resolution of delinquent accounts while maintaining strong relationships with external partners. The ideal candidate will possess a strong background in collections, excellent analytical skills, and the ability to implement strategies for improved recovery rates.</p><p><br></p><p><em>To apply to this Onsite role please send your resume to [email protected]</em></p><p><br></p><p>Responsibilities:</p><p>• Build and nurture partnerships with third-party collection agencies through regular performance reviews and strategy discussions.</p><p>• Provide updates to senior management on account progress and overall health of third-party collections.</p><p>• Evaluate account data across multiple partners to identify opportunities for enhanced recovery results.</p><p>• Oversee the resolution of delinquent accounts in a compliant and timely manner.</p><p>• Assist the collections team with inbound and outbound calls, including negotiations, settlements, and account reconciliation.</p><p>• Utilize tools such as skip tracing and historical account data to effectively resolve outstanding balances.</p><p>• Introduce and implement process enhancements to improve efficiency and compliance.</p><p>• Monitor and manage account performance metrics to ensure goals are met.</p><p>• Collaborate with internal teams to refine collection strategies and optimize workflows.</p>
<p><em>The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p>
We are looking for an experienced Collections Supervisor or Team Lead to join our team in Skokie, Illinois. In this role, you will oversee a small team, ensuring effective credit and collections management while maintaining high organizational standards. This is a long-term contract position offering an excellent opportunity to contribute to the success of our credit operations.<br><br>Responsibilities:<br>• Supervise and guide a team responsible for commercial credit and collections activities.<br>• Ensure timely and accurate credit approvals based on company policies and analysis.<br>• Monitor team performance and provide coaching to meet departmental objectives.<br>• Oversee account management processes to maintain customer satisfaction and minimize overdue balances.<br>• Collaborate with other departments to streamline credit and collections workflows.<br>• Prepare and present reports on credit performance and collections outcomes.<br>• Identify and implement process improvements to enhance efficiency and accuracy.<br>• Resolve escalated issues with clients and provide solutions to complex credit situations.<br>• Maintain compliance with industry regulations and internal policies.<br>• Support team members in achieving their growth and development goals.
