<p>A premiere firm is seeking a new attorney for their litigation group. The partners of this firm broke off from a large firm, and they pride themselves on investing in the hands-on training and mentorship of their associates. As a result, this firm has a friendly and collaborative team environment with almost nonexistent turnover.</p><p><br></p><p>The ideal attorney to join this firm will have:</p><ul><li>2+ years of litigation experience (complex, commercial, employment, real estate, white collar, or IP litigation preferred)</li><li>Excellent academic credentials</li><li>Dynamic writing and analytical skills</li><li>Big law experience is preferred, but not necessarily required</li></ul><p><strong>This firm has a very manageable 1,800 hour annual billable requirement.</strong></p><p> </p><p>This attorney role offers a generous compensation package with excellent benefits. This attorney will permanently have the flexibility to work remotely 2 days/week.</p>
<p>Our client is looking for a dedicated Agency Manager to oversee the daily operations of an in-house insurance agency in the Asbury Park, New Jersey area. This leadership role will involve managing staff, growing the agency's book of business, and serving as a liaison for funeral homes to ensure their insurance needs are met. The ideal candidate will bring a strong background in insurance management and a commitment to upholding the organization’s mission and values.</p><p><br></p><p>Responsibilities:</p><p>• Manage the overall operations and administration of the insurance agency, including developing, documenting, and maintaining business processes, policies, and procedures.</p><p>• Supervise and provide direction to licensed insurance representatives and administrative staff, ensuring their activities align with agency goals.</p><p>• Build relationships with member firms and actively participate in industry events to promote agency services and identify growth opportunities.</p><p>• Expand and maintain existing client accounts while delivering exceptional customer service.</p><p>• Serve as the primary contact between insurance carriers, funeral homes, and agency staff to facilitate smooth operations.</p><p>• Organize and conduct business meetings with potential clients, delivering tailored presentations to address their needs.</p><p>• Safeguard confidential client records and ensure compliance with company policies regarding data protection.</p><p>• Collaborate with accounting staff to manage billing reconciliations and oversee receivables.</p><p>• Mentor and coach team members, providing training and conducting annual performance evaluations.</p><p>• Contribute to budget planning, monitor expenditures, and approve financial decisions as necessary.</p>
<p><strong>Robert Half has partnered with a real estate firm in Aurora in search of a Human Resources Manager! The Human Resources Manager position is an individual contributor and will be responsible for the Human Resources function for the business. The Human Resources Manager position is paying $80,000-$95,000!</strong></p><p><br></p><p><strong>Responsibilities for the Human Resources Manager include:</strong></p><ul><li>Responsible for guiding, directing, and managing the overall provisions of Human Resource (HR) services, policies, and programs for the entire company.</li><li>Assists in the development and implementation of personnel policies and procedures.</li><li>Prepares and maintains employee handbook and policies and procedures.</li><li>Originates and leads HR practices and objectives that will provide an employee oriented, high-performance culture that emphasizes quality, productivity, goal attainment, and the development of a superior staff.</li><li>Administers company-wide benefits program, including answering questions</li><li>Monitors and coordinates the evaluation and review process for supervisors.</li><li>Conduct new employee orientation and benefit registration.</li><li>Oversees employee relations counseling.</li><li>Participates in staff meetings and conducts HR training updates.</li><li>Maintains employee records.</li></ul><p><strong>Requirements for the Human Resources Manager include:</strong></p><ul><li>Bachelor's Degree</li><li>7+ years of Human Resources experience</li><li>Previous experience being the sole Human Resources professional for an organization</li></ul><p><strong>Preferred qualifications include:</strong></p><ul><li>Human Resources certifications</li><li>ADP experience </li><li>Real estate, property management, HOA management, or similar industry experience</li></ul><p><strong>If interested in the Human Resources Manager position, please click "Apply Now" below!</strong></p>
<p>We are looking for an Associate Financial Planner to join our team in Dallas, Texas. In this role, you will assist in delivering comprehensive financial planning services to clients, including tax planning, investment analysis, and retirement strategy optimization. You will work closely with the Financial Planner and other team members to ensure seamless client support and accurate financial reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and update client consultation files in collaboration with the Data Input Specialist for annual meetings.</p><p>• Support the Financial Planner in identifying and implementing tailored planning opportunities for clients.</p><p>• Assist clients and the Financial Planner in executing financial strategies and recommendations throughout the year.</p><p>• Conduct reviews of annual income tax returns and develop accurate year-end tax projections.</p><p>• Perform financial analysis and tax planning for clients' business units to optimize outcomes.</p><p>• Participate in annual client meetings alongside the Financial Planner to discuss financial goals and progress.</p><p>• Review and reconcile current investment asset allocations to ensure alignment with client objectives.</p><p>• Analyze and optimize retirement plans based on annual goals and client-specific needs.</p><p>• Coordinate with internal teams and external vendors to facilitate the implementation of financial plans.</p><p>• Provide training and review the work of the Data Input Specialist to ensure accuracy and consistency.</p>
<p>A mid-size law firm in Seattle is searching for an Associate Attorney to add to their Construction Litigation team. As a key player in our legal department, you will be involved in a range of tasks related to construction disputes, including lien and bond claims, as well as claims associated with schedule delay and scope changes. You will be expected to perform legal research, draft written discovery, and engage in motion practice. This position offers professional mentorship + business coaching + path to partnership.</p><p><br></p><p>Responsibilities:</p><p>• Handle construction disputes involving lien and bond claims, as well as claims associated with schedule delay and scope changes</p><p>• Conduct legal research to support case preparation and management</p><p>• Draft written discovery and engage in the e-discovery process as required</p><p>• Review and analyze construction contracts to provide legal advice</p><p>• Engage in motion practice to advance legal proceedings</p><p>• Participate in arbitration and/or trial when necessary</p><p><br></p><p>Salary Range is 150-175K plus additional bonus earnings. Overall comp can reach 200K+.</p><p><br></p><p>Firm offers extensive benefits package including professional development training, mentorship program, unlimited PTO, sick leave, paid court holidays, 401K with matching, free parking, cell phone/gym stipend, hybrid work options and more!</p><p><br></p><p>To submit your resume confidentially please send to Sam(dot)Sheehan(at)RobertHalf(dot)(com)</p>
<p>We are looking for an experienced Technology Help Desk Supervisor to lead and support our help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
<p>We are looking for an experienced Learning & Development Coordinator to join our team in Norfolk, Virginia. In this long-term contract Learning & Development Coordinator role, you will play a vital part in supporting our training and development initiatives by managing logistics, ensuring smooth program execution, and maintaining accurate records. This Learning & Development Coordinator position offers the opportunity to collaborate with internal teams and external vendors to enhance learning experiences across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support for regional training programs, including scheduling and coordinating logistics for virtual and in-person sessions.</p><p>• Monitor attendance, update training records, and accurately maintain data in the Learning Management System.</p><p>• Assist in drafting and distributing communications, reminders, and post-training surveys to participants.</p><p>• Prepare reports, presentations, and basic learning materials to support training initiatives.</p><p>• Address and resolve basic issues related to system access or training platforms.</p><p>• Collaborate with vendors and internal teams to ensure seamless execution of training events.</p><p>• Maintain organized and up-to-date documentation for all learning programs.</p><p>• Ensure compliance with HR and learning management standards throughout the training process.</p>
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
We are looking for a skilled SAP Business Analyst to join our team in Strongsville, Ohio. In this Contract to permanent role, you will play a key part in optimizing and supporting SAP-related processes within a manufacturing environment. The ideal candidate will have a strong background in SAP modules, global trade compliance, and business process improvement.<br><br>Responsibilities:<br>• Configure and implement SAP modules, including OTC, Logistics, and Global Trade Services, to meet business needs.<br>• Oversee compliance, customs, and risk management processes within the SAP Global Trade Services module.<br>• Ensure adherence to global trade regulations by managing import/export documentation and compliance requirements.<br>• Analyze current business processes and identify opportunities for improvement using SAP solutions.<br>• Lead the design, testing, and training efforts for SAP system changes and enhancements.<br>• Collaborate with cross-functional teams to deliver effective, compliant global SAP solutions.<br>• Troubleshoot and resolve SAP-related issues within established timelines and priorities.<br>• Drive continuous process optimization and transformation across global operations.
<p>We are looking for a EDI Business Systems Analyst to join our team in Albuquerque, New Mexico. </p><p>This is a contract to permanent placement , local or willing to relocate is desired.</p><p>You will play a key role in analyzing, designing, and supporting electronic data interchange (EDI) solutions. Your work will directly contribute to streamlining processes and enhancing system integrations with various partners.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to gather and document business requirements for EDI transactions, ensuring alignment with organizational goals and industry standards.</p><p>• Develop and maintain data mapping specifications to enable seamless transformation and integration of EDI data across systems.</p><p>• Troubleshoot and resolve EDI-related issues, providing timely support to both internal teams and external trading partners.</p><p>• Analyze current EDI workflows and identify opportunities for process enhancements and efficiency improvements.</p><p>• Create and maintain detailed documentation for EDI processes, including system configurations and data mappings.</p><p>• Design, implement, and support solutions for EDI integrations with trading partners.</p><p>• Conduct research and analysis to ensure compliance with EDI X12 standards and best practices.</p><p>• Collaborate with cross-functional teams to develop business requirement documents (BRDs) and functional specification documents (FSDs).</p><p>• Utilize tools like Microsoft Visio to create process flow diagrams and improve system understanding.</p><p>• Provide training and support to stakeholders on EDI-related processes and tools.</p><p>Other duties as needed</p>
<p>We are looking for an Accounts Receivable Clerk to join our team in Pomona, California. This is a contract-to-hire position where you will play a vital role in ensuring timely and accurate financial transactions. As part of a close-knit accounting team, this role offers excellent opportunities for growth and job security.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage accounts receivable processes, including calling and following up with vendors on outstanding invoices.</p><p>• Handle invoices related to direct shipments from Inside Sales and ensure accurate processing.</p><p>• Utilize basic Excel tools, such as formulas like SUMIFS, to maintain and update financial data.</p><p>• Monitor accounts to ensure payments are received within 45 days, addressing any aging issues proactively.</p><p>• Collaborate with team members to maintain organized and current accounts receivable records.</p><p>• Learn and adapt to our ERP software with provided training to streamline workflow.</p><p>• Assist in tracking and resolving billing discrepancies to ensure accurate financial reporting.</p><p>• Support the team by maintaining efficient cash application and collection processes.</p><p>• Collections Call: Communicate effectively with vendors and internal departments to resolve account-related issues.</p><p><br></p>
<p>We are seeking a motivated and detail-oriented Assistant Office Manager to support our operations. The ideal candidate will have experience with personal finances and financial planning, strong administrative and organizational skills, and a desire to work in the financial services industry. In this role you will assist the Office Manager in day-to-day office administration, client support, bookkeeping, and financial planning support tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist in managing daily office operations: scheduling, filing, client communications, handling phone and email inquiries.</li><li>Support financial planning activities: preparing client financial summaries, budgets, tracking expenses/income, assisting with projections.</li><li>Maintain and update client records and financial files in compliance with regulatory/privacy standards.</li><li>Assist in billing, invoicing, and basic bookkeeping (accounts receivable/payable).</li><li>Coordinate with financial advisors or planners to prepare materials for client meetings.</li><li>Help monitor client follow-ups, action items, and ensure deadlines are met.</li><li>Manage office supplies, scheduling maintenance, and general office upkeep.</li><li>Assist with preparing monthly or quarterly financial reports or metrics for management.</li></ul><p><br></p>
We are looking for an experienced Human Resources (HR) Manager to join our team in Newport Beach, California. This is a Contract to permanent position, offering the opportunity to lead and enhance our HR operations while fostering a positive and engaging workplace culture. The ideal candidate will bring expertise in talent acquisition, employee relations, and HR compliance, contributing to the growth and success of our organization.<br><br>Responsibilities:<br>• Oversee the full-cycle recruitment process, including sourcing, interviewing, and onboarding for various departments to meet organizational goals.<br>• Develop and execute strategic recruitment plans that align with company growth objectives.<br>• Build and maintain a strong pipeline of candidates with relevant experience to address future staffing needs.<br>• Promote a positive candidate experience that aligns with company values and culture.<br>• Drive employee engagement initiatives to enhance workplace satisfaction and retention.<br>• Facilitate performance management processes such as goal setting, reviews, and career development programs.<br>• Implement training programs to upskill employees and support their growth and development.<br>• Ensure compliance with HR policies and regulations by maintaining accurate employee records and collaborating with legal counsel as needed.<br>• Oversee onboarding and offboarding processes to ensure smooth transitions for employees.<br>• Act as a trusted advisor to leadership and employees, providing guidance on performance, team dynamics, and HR best practices.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>Robert Half has multiple on going opportunities in the healthcare industry. We are seeking an experienced multiple Medical Billing Specialists to work onsite with our client in Knoxville, TN. Our client is a physician-owned healthcare organization dedicated to delivering trustworthy, reliable services. Serving primary care and multispecialty members, they collaborate with over 1,400 physicians and healthcare professionals across 93 medical specialties, ensuring strong, efficient partnerships between healthcare systems and clinical practices. This contract-to-permanent role will be based in an onsite call center, providing essential support for the medical community. Responsibilities: Handle high volumes of inbound calls from patients and healthcare providers. Perform data entry tasks, including patient records and information related to ICD-9 and ICD-10 codes. Follow up on patient medical records to ensure accuracy and compliance. Communicate with patients and healthcare teams in a detail oriented, empathetic manner. Maintain confidentiality and adhere to HIPAA regulations. Ensure billing processes align with organizational and regulatory standards. If you are passionate about healthcare support and seek an opportunity to grow in a reputable healthcare organization, we encourage you to apply today! </p><p><em>Contact: Kelly Fellows 865-370-2219 to set up an interview after applying for the role.</em></p>
<p>We are looking for an experienced Accounting Manager to join our client's team in Natick, Massachusetts. In this long-term contract position, you will oversee key financial operations and ensure the accuracy and compliance of all accounting practices. The role requires strong leadership skills, expertise in financial reporting, and familiarity with the Tyler Technologies' Munis system.</p><p><br></p><p>Responsibilities:</p><p>• Supervise daily accounting activities, including accounts payable/receivable, payroll, and general ledger operations.</p><p>• Utilize the Munis system to manage financial transactions, generate reports, and maintain precise records.</p><p>• Prepare comprehensive financial statements and reports on a monthly, quarterly, and annual basis.</p><p>• Coordinate and lead external audit processes to ensure compliance and transparency.</p><p>• Analyze accounting data to create forecasts and detailed financial reports.</p><p>• Ensure adherence to federal, state, and local financial regulations.</p><p>• Assist in the development and execution of budgets using the Munis Budget module.</p><p>• Provide training and support to staff on Munis system functionalities and updates.</p><p>• Identify and implement process improvements and system optimizations to enhance efficiency.</p>
<p>We are looking for an experienced Senior Project Accountant to join our client's team in Albany, New York. In this role, you will oversee financial management for multiple projects, ensuring accuracy in reporting and compliance with accounting standards. Your expertise will be vital in maintaining smooth financial operations and supporting project teams to achieve their objectives.</p><p><br></p><p>For immediate consideration, please contact Carmen Warga in our Albany, NY office.</p><p><br></p><p>Responsibilities:</p><p>• Manage financial records for assigned projects, including contracts, invoices, and expense tracking.</p><p>• Prepare and monitor project budgets while ensuring accurate data entry into accounting systems.</p><p>• Review project costs regularly and apply appropriate revenue recognition methods.</p><p>• Generate and issue client invoices in line with contract agreements and follow up on outstanding balances.</p><p>• Collaborate with project managers and team leaders to align on budgets, financial reporting, and billing statuses.</p><p>• Provide training and guidance to less experienced staff and interns to foster growth and development.</p>
<p>We are looking for a detail-oriented remote Business Systems Analyst. In this role, you will work closely with cross-functional teams to analyze and optimize business processes, ensuring seamless alignment with organizational goals. Your expertise in tools such as Jira, Microsoft Office Suite, and Agile methodologies will be critical to delivering impactful solutions.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Build and maintain deep product and business knowledge in assigned areas</li><li>Gather, analyze, and synthesize data from multiple sources to recommend solutions that meet business goals</li><li>Serve as the voice of the customer to ensure products align with user needs throughout the lifecycle</li><li>Lead requirements gathering, definition, and documentation with business stakeholders</li><li>Collaborate with technical teams and vendors to align technical components (integrations, extensions, etc.) within the overall solution</li><li>Design, configure, and enhance enterprise applications</li><li>Oversee test planning, preparation, and execution</li><li>Support deployment, data migration, and implementation activities</li><li>Provide ongoing system administration and user support for enterprise systems</li><li>Act as a subject matter expert and liaison across IT, leadership, training, and vendor teams</li><li>Foster teamwork, collaboration, and a shared focus on driving product success</li></ul>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Wickliffe, Ohio. This is a long-term contract position that offers an excellent opportunity to support daily financial operations and vendor management. The ideal candidate will thrive in a fast-paced environment and be comfortable handling a high volume of invoice processing while collaborating with various departments.<br><br>Responsibilities:<br>• Process a large volume of invoices daily, ensuring accuracy and timeliness.<br>• Communicate directly with vendors to resolve any discrepancies or inquiries.<br>• Perform bank reconciliations to maintain accurate financial records.<br>• Utilize in-house software and Microsoft Excel to manage accounts payable tasks.<br>• Collaborate with warehouse staff to ensure proper invoice handling and processing.<br>• Prepare and execute regular check runs for timely payments.<br>• Apply appropriate coding to invoices for efficient financial tracking.<br>• Support cross-training initiatives to ensure seamless coverage during absences.<br>• Maintain compliance with company policies and procedures in all financial transactions.
<p>As a Sales Operations Specialist, you will play a key role in supporting a local and growing sales teams by improving processes, analyzing data, and maintaining systems to ensure seamless operations. This is an excellent opportunity for someone passionate about sales strategy, operations, and workflow optimization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Process Optimization:</strong> Develop and implement strategies to improve sales workflows and ensure operational efficiency.</li><li><strong>Data Management:</strong> Maintain accurate sales records and manage customer relationship systems (e.g., Salesforce.com) to track pipeline updates and goal progression.</li><li><strong>Reporting and Metrics:</strong> Prepare detailed reports analyzing sales performance metrics, hours billed, weekly sales revenue, and other scorecard metrics.</li><li><strong>Cross-Team Collaboration:</strong> Collaborate with sales leadership and team members to identify opportunities for process improvements and resolve challenges effectively.</li><li><strong>Forecasting Support:</strong> Assist in sales forecasting and pipeline management while ensuring alignment with organizational goals.</li><li><strong>Training and Guidance:</strong> Provide onboarding support and ongoing training for team members on systems and sales processes.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Credentialing Specialist to join our team in Manhattan Beach, California. The Credentialing Specialist will play a pivotal part in ensuring providers are properly credentialed with Medicare and commercial insurance plans. This position offers an excellent opportunity to expand your expertise and gain hands-on training in medical billing.</p><p><br></p><p>Responsibilities:</p><p>• Credentialing processes for 12-13 healthcare providers, ensuring compliance with Medicare and commercial insurance requirements.</p><p>• Prepare and submit detailed applications for provider credentialing and re-credentialing.</p><p>• Maintain accurate and up-to-date records of provider credentials and certifications.</p><p>• Collaborate with insurance carriers to resolve credentialing-related issues efficiently.</p><p>• Monitor and track credentialing timelines to ensure timely renewals and updates.</p><p>• Assist in identifying and implementing process improvements for credentialing workflows.</p><p>• Provide support and training in medical billing processes, as required.</p><p>• Act as a liaison between providers and insurance companies to address credentialing inquiries.</p><p>• Ensure adherence to regulatory standards and organizational policies.</p><p>• Generate reports and documentation related to credentialing activities for internal review.</p>
We are looking for a Business Systems Analyst II to join our team in Orlando, Florida. In this contract role, you will analyze business needs and technical processes to develop innovative solutions that improve operational efficiency. The ideal candidate will work independently on moderately complex projects, collaborating across teams to deliver effective systems and processes.<br><br>Responsibilities:<br>• Evaluate and analyze user business challenges to propose effective system solutions.<br>• Collaborate with business and technology teams to identify and document system requirements.<br>• Design and implement new or modified business information processing systems.<br>• Conduct user acceptance testing and ensure systems meet business needs.<br>• Resolve moderately complex technical issues by applying industry best practices.<br>• Develop and maintain technical documentation for system processes and solutions.<br>• Communicate technical solutions and procedures clearly to stakeholders and colleagues.<br>• Provide guidance and training to team members on system functionalities and best practices.<br>• Utilize tools such as wireframing, R code, and CMS platforms to support system design.<br>• Ensure compliance with HIPAA regulations and other industry standards.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Syracuse, New York. In this role, you will provide exceptional technical assistance to ensure seamless operation across desktop, server, and network systems. You will play a key part in maintaining and enhancing our IT infrastructure while delivering top-notch service to users.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain desktop systems to ensure optimal performance and reliability.</p><p>• Oversee server and network operations, troubleshooting issues and implementing necessary solutions.</p><p>• Manage and resolve support requests through a ticketing system, ensuring timely communication with users.</p><p>• Utilize desktop imaging tools to deploy and maintain workstations efficiently.</p><p>• Ensure proper functionality of desktop hardware and software, including Windows 10 systems.</p><p>• Collaborate with team members to identify and implement improvements to IT services.</p><p>• Offer guidance and training to users on Office 365 products and other applications.</p><p>• Maintain documentation of systems, processes, and solutions for future reference.</p>
