We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.

• Proven ability to troubleshoot technical issues, including hardware, software, and network problems.<br>• Familiarity with Microsoft Windows and ticketing systems for tracking and resolving support requests.<br>• Strong customer service skills, with experience handling telephone and point-of-sale (POS) support.<br>• Excellent organizational skills and attention to detail in a fast-paced environment.<br>• Ability to analyze data, prepare spreadsheets, and identify trends for process improvement.<br>• Effective communication skills, both written and verbal, to interact with users and team members.<br>• Self-motivated individual capable of prioritizing tasks and managing workload independently.<br>• Strong interpersonal skills to build relationships at all levels within an organization.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>