We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.<br><br>Responsibilities:<br>• Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.<br>• Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.<br>• Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.<br>• Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.<br>• Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.<br>• Collaborate with team members to address IT-related concerns and improve overall system functionality.<br>• Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.<br>• Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
<p>We are looking for an experienced Network/Systems Manager to join our team in Livermore, California. This is Network/Systems Manager a Contract-to-Permanent position offering an opportunity to lead and oversee critical network operations while collaborating with management and technical teams. The ideal Network/Systems Manager will take ownership of network systems, provide strategic recommendations for improvements, and ensure seamless technology operations across multiple sites. This is an onsite position sitting in Livermore, Ca. </p><p><br></p><p>The ideal Network/Systems Manager will have Palo Alto firewall experience, strong Cisco networking skills, and a background in Active Directory, VMware, and Google Workspace. The Network/Systems Manager will also help manage security in collaboration with our managed security provider, including patch management, configurations, and oversight of new firewall deployment. Experience with Cisco VoIP systems—particularly in design and configuration—is preferred. </p><p><br></p><p>When the current manager is out, this Network/Systems Manager role will act as the primary liaison to upper management, requiring excellent communication skills and the ability to present clearly to executives. You will also be the go-to person for staff when issues arise, ensuring problems are addressed quickly and effectively.</p><p><br></p><p>Responsibilities:</p><p>•<strong>Key Responsibilities</strong></p><ul><li>Oversee the network and virtual server environments, ensuring reliable and secure operations across all sites.</li><li>Administer LAN/WAN infrastructure including Cisco network equipment, virtualization platforms (VMware), Active Directory, user accounts, and network services.</li><li>Manage and configure firewalls (Palo Alto) and coordinate with security providers for patching, monitoring, and threat mitigation.</li><li>Oversee deployment of new network and security hardware, including upcoming firewall projects.</li><li>Configure and support Cisco VoIP systems, including design and implementation.</li><li>Troubleshoot and resolve hardware, software, and network issues to minimize downtime.</li><li>Evaluate requests for technical assistance, determine appropriate actions, and assign resources accordingly.</li><li>Collaborate with leadership to plan short- and long-term technology upgrades, replacements, and system improvements.</li><li>Design and optimize network architectures (e.g., VLAN, VPN, routing, content filtering, QoS, IDS/IPS, etc.) for high performance and security.</li><li>Install and update network software, service packs, and security patches across multiple platforms.</li><li>Monitor servers, appliances, and network devices to ensure proper performance and availability.</li><li>Lead technology projects, including migrations, new implementations, and product evaluations, ensuring they meet deadlines and quality standards.</li><li>Coordinate with internal teams, vendors, and contractors to complete projects and resolve issues efficiently.</li><li>Prepare documentation including network maps, technical reports, procedures, and recommendations for improvements.</li><li>Stay informed on industry trends, tools, and best practices to inform purchasing and operational strategies.</li><li>Act as a primary contact for management, providing updates, reports, and recommendations.</li></ul><p><br></p>
<p>We are looking for a dedicated part time (M-W) Help Desk Analyst to join our team on a contract basis in Surprise, Arizona. This role involves providing onsite technical support to ensure smooth operations across hardware, software, and network systems. If you have a passion for solving IT challenges and delivering exceptional service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve a variety of hardware, software, and network issues to maintain system functionality.</p><p>• Configure and set up computers, peripherals, and mobile devices for end users.</p><p>• Track and manage IT assets, including equipment inventory and software licensing.</p><p>• Provide assistance with user account management, password resets, and adherence to security protocols.</p><p>• Diagnose and escalate complex technical problems to higher-level IT teams when necessary.</p><p>• Maintain and support audiovisual equipment and video conferencing systems in meeting rooms.</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>Robert Half is actively building a pipeline of mid-level Systems Administrators for upcoming client projects. This is a proactive recruitment posting designed to connect with IT professionals who are ready for their next opportunity.</p><p>As a Systems Administrator, you’ll play a key role in maintaining secure, reliable, and high-performing IT environments while leveraging cloud and device management technologies.</p><p><br></p><p><strong>Core Duties</strong></p><ul><li>Configure and manage Intune for endpoint security, compliance, and application deployment</li><li>Administer and support cloud infrastructure in Microsoft Azure</li><li>Manage Active Directory, Group Policy, DNS, and DHCP services</li><li>Perform server patching, monitoring, and troubleshooting</li><li>Maintain virtualization platforms (VMware, Hyper-V)</li><li>Ensure system security standards and compliance requirements are met</li><li>Act as escalation point for Tier II/III issues</li></ul>
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
<p>We are seeking a highly skilled Network Security Manager / Administrator with strong technical expertise and business acumen to design, implement, and manage secure cloud and network infrastructures. This role is ideal for a problem-solver who can balance compliance, optimization, and security while delivering mission-critical infrastructure in a global environment.</p>
Position: IT Director <br>Location: Wichita KS - onsite<br>Salary: $120,000 base + bonus<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A manufacturing company is seeking a strategic and hands-on IT leader Director of IT Infrastructure & Operations. This role is pivotal in modernizing legacy systems, advancing cybersecurity compliance, and leading IT teams.<br>Infrastructure & Network Management<br> • Oversee IT operations across multiple physical locations.<br> • Maintain and optimize network and wireless environments.<br> • Manage virtual server environments and legacy systems.<br> • Lead the upgrade of enterprise resource planning (ERP) systems.<br> • Evaluate and implement modern communication systems.<br>Cybersecurity & Compliance<br> • Advance organizational efforts toward cybersecurity certification and compliance.<br> • Maintain and update security documentation and ensure alignment with regulatory standards.<br> • Oversee secure backup and disaster recovery systems.<br> • Ensure all systems meet applicable industry compliance requirements.<br>Team Leadership & Talent Development<br> • Lead two IT sub-teams focused on infrastructure and enterprise systems.<br> • Mentor and manage department staff, ensuring clear direction, accountability, and performance.<br> • Identify and recruit IT talent to fill current gaps and support future growth.<br>Qualifications<br> • 10+ years of progressive IT infrastructure leadership experience, preferably in manufacturing or industrial environments.<br> • Strong technical background in networking, virtualization, and server environments.<br> • Experience leading ERP transitions or upgrades.<br> • Deep understanding of cybersecurity frameworks and compliance standards.<br> • Proven ability to lead distributed teams and manage complex, multi-site environments.<br> • Excellent communication and change management skills.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team. In this role, you will provide essential technical support to ensure employees have access to the tools and systems they need to excel. This position offers an opportunity to work on diverse IT infrastructure and network projects while delivering exceptional service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computers, printers, and mobile devices to ensure optimal performance.</p><p>• Respond to help desk tickets promptly and resolve issues within established service level agreements.</p><p>• Monitor IT systems for user-impacting problems and assist in identifying root causes.</p><p>• Participate in infrastructure, network, and security-related projects under the guidance of the Network Administrator.</p><p>• Collaborate with external vendors to address and resolve technical challenges.</p><p>• Adhere to organizational best practices and standard operating procedures for system provisioning, monitoring, and incident management.</p><p>• Provide after-hours support to address urgent technical issues as needed.</p><p>• Deliver efficient and friendly IT assistance to internal users, ensuring their technical needs are met.</p><p>• Educate employees on commonly used applications and promote cybersecurity best practices.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.<br><br>Responsibilities:<br>• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.<br>• Install and configure operating systems, software applications, and hardware peripherals as needed.<br>• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.<br>• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.<br>• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.<br>• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.<br>• Participate in IT projects and special initiatives focused on desktop support and deployment.<br>• Provide end-users with hands-on technical assistance and training to address their concerns.<br>• Ensure compliance with security protocols and best practices when managing devices.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p><strong>About the Opportunity</strong></p><p>Robert Half is proactively recruiting experienced Systems Administrators to join our network of IT professionals. We partner with top organizations across multiple industries, and this posting is designed to build our candidate pipeline for upcoming mid-level Systems Administrator roles.</p><p>If you have strong technical expertise, problem-solving skills, and a passion for supporting enterprise IT environments, we want to connect with you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and maintain servers, networks, and system infrastructure</li><li>Administer and support Microsoft Intune for device and application management</li><li>Deploy and manage workloads in Microsoft Azure environments</li><li>Perform system monitoring, patching, and troubleshooting to ensure high availability</li><li>Administer Active Directory, group policies, and access management</li><li>Support virtualization technologies (VMware, Hyper-V, or similar)</li><li>Monitor system performance and implement improvements</li><li>Collaborate with IT teams to implement security and compliance best practices</li><li>Provide Tier II/III technical support for escalated issues</li></ul>
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
<p>Robert Half is searching for an <strong>IT Director Consultant</strong> to lead strategic and technical initiatives for a growing organization in Boise, Idaho. This position is a contract opportunity that has the potential to extend <strong>(4-6 months)</strong> that is onsite in Boise, ID. <strong>Apply today!</strong></p><p><br></p><p><strong>Duration: </strong>4-6 months with possible extension</p><p><strong>Work schedule </strong>8 – 5 pm (Flexible)</p><p><strong>Location: </strong>Onsite at first in Boise, ID</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>About 60 % strategic and 40% technical responsibilities</li><li>Initial focus will be on rebuilding IT’s reputation within the company and the following projects</li><li>Develop, implement, and test a Disaster Recovery, Backup, and Business Continuity Plan – including evaluation and migration to a more effective backup solution.</li><li>New server acquisition, implementation, testing, and migration to improve high availability, failover, and replication capabilities.</li><li>Migration of one server from VMware to Hyper-V.</li><li>Deployment of an IT Asset Management system to ensure consistency, accountability, and ongoing accuracy.</li><li>Redesign and realignment of Active Directory (AD) policies, ensuring strategic alignment with Intune policies.</li><li>BitLocker encryption deployment across applicable devices.</li><li>Implementation of Conditional Access VPN to enhance secure remote access.</li><li>CIS Hardening of systems to ensure compliance with cybersecurity best practices.</li></ul>
<p>We are looking for an experienced <strong>Senior Systems Administrator</strong> to oversee and maintain critical IT systems and infrastructure. This role involves managing servers, network devices, and virtualization technologies while ensuring security and efficiency across the organization. The ideal candidate will be skilled in automating workflows, leading technical projects, and optimizing system performance. Call 319-362-8606, or email your resume directly to Shania Lewis - Technology Recruiting Manager at Robert Half (email information is on LinkedIn). Let's talk!!</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee and maintain Windows Server environments, Microsoft 365, Exchange Online, and Active Directory systems to ensure reliable performance and security.</li><li>Administer network infrastructure components, including firewalls, switches, and cybersecurity protocols, to safeguard organizational operations.</li><li>Provide ongoing support for virtualization technologies, particularly VMware ESXi, ensuring optimal resource utilization.</li><li>Design and deploy PowerShell automation scripts to enhance operational efficiency and streamline routine IT tasks.</li><li>Lead infrastructure modernization initiatives, including hardware upgrades and system migrations.</li><li>Diagnose and resolve technical issues promptly to minimize downtime and maintain system integrity.</li><li>Partner with cross-functional teams to deliver IT solutions aligned with business objectives and project requirements.</li></ul><p><br></p>
<p>Olivia Quinlan from Robert Half is hiring for a skilled Help Desk Analyst II to join our team in Brockport, New York. This role involves providing technical support to over 2,600 users across 200+ locations, ensuring smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will excel in delivering detailed and timely assistance to end users while maintaining the integrity of IT systems.</p>
We are looking for an experienced Network Administrator to join our team in Park Ridge, Illinois. In this role, you will take ownership of designing, maintaining, and optimizing our network infrastructure to ensure seamless operations across the organization. You will collaborate with leadership and IT colleagues to implement robust solutions and support critical business initiatives.<br><br>Responsibilities:<br>• Design, configure, and manage network systems, with an emphasis on Fortinet firewalls and associated security devices.<br>• Troubleshoot and resolve complex network issues, including routing challenges that affect multiple locations.<br>• Implement upgrades and new configurations to enhance network performance, security, and reliability.<br>• Coordinate network setups for new facilities and expansions, which may include physical installations and equipment configuration.<br>• Administer domain services to ensure consistent connectivity across enterprise systems.<br>• Act as a key escalation point for resolving advanced technical problems beyond help desk capabilities.<br>• Work closely with leadership and IT team members to align infrastructure strategies with organizational goals.<br>• Travel occasionally to remote sites for network installations or troubleshooting, as part of preplanned projects.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for an experienced IT Director to oversee and enhance the technological infrastructure of our organization in Peridot, Arizona. This long-term contract position requires a dynamic leader who can manage IT operations, ensure system reliability, and drive innovation to meet organizational goals.<br><br>Responsibilities:<br>• Lead and manage the IT department, ensuring efficient operations and continuous improvement.<br>• Oversee deskside support services to address technical issues and maintain high user satisfaction.<br>• Coordinate and execute hardware deployments, ensuring smooth integration with existing systems.<br>• Develop and maintain backup technologies to safeguard critical data and ensure business continuity.<br>• Implement and manage Cisco technologies to optimize network performance and security.<br>• Monitor and evaluate IT systems to identify areas for improvement and recommend innovative solutions.<br>• Collaborate with other departments to align technology strategies with organizational objectives.<br>• Ensure compliance with IT policies, standards, and regulatory requirements.<br>• Manage vendor relationships and negotiate contracts for IT services and equipment.<br>• Provide mentorship and guidance to the IT team, fostering growth and development.
