<p>Professional Services Receptionist </p><p><br></p><p>Our client, a leading law firm, with an office in downtown hiring is seeking a 5 plus years experienced Receptionist/Office Assistant to help support their office and provide exceptional customer service to clients, guests, and employees. This role is vital to maintaining seamless office operations and fostering strong relationships with attorneys, business professionals, and clients.</p><p>Key Responsibilities:</p><p>Answer and direct telephone calls, check voicemails, and assist with client inquiries.</p><p>Welcome visitors, log their information, and coordinate building access.</p><p>Schedule and maintain conference room reservations and meeting logistics, including food and AV support.</p><p>Assist with local arrangements such as restaurant reservations and transportation needs.</p><p>Maintain a secure and organized reception area and office environment.</p><p>Collaborate with facility management for maintenance requests and building issues.</p><p>Perform administrative tasks and other duties as assigned.</p><p>What You’ll Bring:</p><p>Outstanding communication and organizational skills.</p><p>Proficiency with office technology (e.g., Zoom, scheduling software).</p><p>Ability to manage multiple tasks in a professional environment.</p><p>Commitment to providing excellent customer service.</p><p>The firm offers an excellent pay and benefits. If you are qualified for this position, please email your resume to Director, mala.saraogi@roberthalf[dot][com] for immediate consideration!</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Providence, RI. In this role, you will assist with replacing and upgrading workstations, ensuring a seamless transition for users. This position requires technical expertise and the ability to work collaboratively with IT professionals to maintain operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Replace and upgrade desktop machines from Windows 10 to Windows 11 </p><p>• Configure laptops, install required software, and follow detailed setup instructions.</p><p>• Provide onsite support for 2-3 days to troubleshoot and resolve any setup challenges.</p><p>• Ensure proper functionality of hardware and software post-installation.</p><p>• Maintain a neat and detail-oriented appearance and adhere to a business casual dress code.</p><p>• Utilize Active Directory to manage user accounts and permissions as needed.</p><p><br></p>
We are looking for an experienced IT Security Specialist to join our team in Chesapeake, Virginia. In this role, you will play a critical part in protecting sensitive data, enhancing the security of IT systems, and ensuring compliance with cybersecurity standards. This is a Contract-to-Permanent position, offering the opportunity to contribute to vital security initiatives within the local government.<br><br>Responsibilities:<br>• Design, configure, and manage firewalls, VPNs, and secure routing protocols to maintain network integrity.<br>• Administer and secure Windows Server environments, desktop systems, and mobile operating systems.<br>• Utilize advanced security tools such as vulnerability scanners and endpoint protection solutions to detect and mitigate threats.<br>• Lead incident response efforts, including forensic investigations and system hardening.<br>• Implement access control strategies, including Active Directory administration and Zero Trust principles.<br>• Secure cloud workloads and SaaS applications using tools like Microsoft Azure.<br>• Manage encryption standards and certificate lifecycles to ensure data protection.<br>• Conduct risk assessments aligned with cybersecurity frameworks and develop mitigation strategies.<br>• Monitor and troubleshoot network protocols to prevent unauthorized access and ensure secure data flow.<br>• Communicate security risks effectively to non-technical stakeholders and document incident reports.
We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.<br>• Install, configure, and support macOS workstations, iOS devices, and related peripherals.<br>• Manage and deploy software updates, system upgrades, and other IT solutions.<br>• Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.<br>• Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.<br>• Develop and update documentation, such as quick reference guides, FAQs, and training materials.<br>• Assist with onboarding new employees by setting up IT systems and conducting training sessions.<br>• Offer on-site technical support for legal proceedings and company events as required.<br>• Research and recommend improvements in IT tools, keeping up with industry trends and best practices.<br>• Support routine maintenance tasks and contribute to departmental projects as assigned.
We are looking for an experienced IT Security Manager to lead and oversee the organization's information security programs. Based in McAllen, Texas, this role is critical in ensuring compliance with regulatory requirements and safeguarding the organization's IT infrastructure. The ideal candidate will bring a strong background in cybersecurity, leadership, and risk management to this dynamic position.<br><br>Responsibilities:<br>• Design, implement, and maintain IT security programs to ensure compliance with regulatory standards.<br>• Lead the preparation and management of IT systems security components for audits and examinations.<br>• Supervise and guide IT Security Administrators, ensuring effective performance and adherence to security protocols.<br>• Develop and deliver comprehensive information security awareness training across the organization.<br>• Oversee the hiring, coaching, performance evaluation, and development of reporting staff.<br>• Participate in job-specific training and other organizational programs to enhance skills and knowledge.<br>• Monitor and enforce adherence to internal risk controls and loss prevention measures, including reporting suspicious activities.<br>• Ensure compliance with federal and state laws, regulations, and internal audit controls related to department operations.<br>• Stay updated on security principles, regulatory changes, and emerging threats to continuously improve security measures.
We are looking for an experienced Operations Manager to oversee manufacturing operations in Kentwood, Michigan. This role is ideal for a results-driven leader who excels in dynamic environments and is passionate about enhancing efficiency and quality in automotive manufacturing. Reporting directly to the company president, you will play a pivotal role in shaping and implementing operational strategies.<br><br>Responsibilities:<br>• Manage all aspects of manufacturing operations, including production, logistics, quality assurance, and equipment maintenance.<br>• Develop and execute strategies to optimize efficiency, reduce costs, and elevate product standards.<br>• Lead initiatives to incorporate automation and digital technologies into operational processes.<br>• Promote a culture of continuous improvement through Lean, Six Sigma, and other methodologies.<br>• Collaborate closely with engineering, supply chain, and human resources teams to ensure alignment with organizational objectives.<br>• Monitor and analyze key performance indicators to ensure operational goals are consistently met.<br>• Drive change management processes to support innovation and business growth.<br>• Ensure adherence to safety protocols, environmental regulations, and company policies.
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
We are looking for a motivated IT Support Specialist to join our team in Willmar, Minnesota. In this role, you will provide essential technical assistance to end users, ensuring smooth operations across various systems and platforms. This position is ideal for early-career IT professionals eager to expand their skills in troubleshooting, documentation, and system support.<br><br>Responsibilities:<br>• Respond promptly to support requests by managing the IT ticketing system and prioritizing tasks based on urgency.<br>• Troubleshoot and resolve Tier 1 technical issues related to Windows 10/11, Microsoft 365, printers, and business applications.<br>• Handle user account setups, password resets, and access management to ensure seamless operations.<br>• Configure and deploy workstations, peripherals, and audiovisual equipment for end users.<br>• Address user access and printing issues within enterprise systems, such as Sage X3.<br>• Create and maintain IT documentation, including standard operating procedures and a knowledge base.<br>• Monitor and maintain IT assets, support patching and security updates, and coordinate equipment repairs with vendors.<br>• Communicate effectively with end users, delivering clear and empathetic assistance to resolve technical challenges.
<p>We are looking for an experienced Project Manager. This position offers the opportunity to lead complex technology migrations and collaborate with diverse teams to deliver high-impact solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the full lifecycle of Dynamics CE and Salesforce migration projects, ensuring timely delivery and quality outcomes.</p><p>• Coordinate cross-functional teams, including Power Platform specialists, integration experts, and quality assurance professionals.</p><p>• Develop and manage project plans, timelines, and communication strategies to keep stakeholders informed and engaged.</p><p>• Facilitate sprint planning and monitor Azure DevOps boards to track progress and resolve issues proactively.</p><p>• Provide leadership and direction to ensure project objectives are met while adhering to industry best practices.</p><p>• Conduct risk assessments and implement mitigation strategies to address potential challenges.</p><p>• Drive process improvements and efficiency in project execution.</p><p>• Collaborate with financial services teams to align technical solutions with business operations and goals.</p><p>• Maintain clear and concise reporting to communicate project status and outcomes effectively.</p>
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Middleton, Wisconsin. In this role, you will play a pivotal part in assisting with a Citrix migration project, ensuring virtual desktop environments are seamlessly updated and fully functional for end users. This onsite opportunity offers the chance to collaborate with an experienced IT team to deliver high-quality technical support and user training.<br><br>Responsibilities:<br>• Migrate users’ virtual desktops to a new Citrix instance, ensuring a smooth transition.<br>• Conduct handoffs of the updated MyDesk environment to end users, verifying proper setup and usability.<br>• Provide direct user support to confirm desktop configurations meet individual needs.<br>• Work closely with the internal IT team to troubleshoot issues and escalate problems as necessary.<br>• Document the migration process, including steps taken, challenges encountered, and resolutions implemented.<br>• Offer guidance and training to end users navigating the new desktop environment.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Collaborate with team members to ensure project deadlines and objectives are met.
We are looking for a motivated and skilled Desktop Support Analyst to join our team on a contract basis in Westlake, Ohio. In this role, you will provide exceptional technical support and customer service to employees across our global organization. You will play a critical role in ensuring our users have a seamless experience with their IT systems by troubleshooting and resolving hardware and software issues efficiently.<br><br>Responsibilities:<br>• Provide remote and on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity.<br>• Utilize remote support tools like Remote Desktop and Bomgar to diagnose and resolve user problems efficiently.<br>• Document and track technical support cases in the IT Help Desk system, ensuring timely follow-up and resolution.<br>• Configure, image, and deploy Windows PCs to meet organizational needs.<br>• Manage user accounts, groups, and computers within Active Directory, ensuring proper access and security.<br>• Troubleshoot and resolve issues with Windows operating systems, Microsoft Office Suite, and other common software applications.<br>• Identify opportunities for hardware and software improvements and provide recommendations to enhance system performance.<br>• Install, configure, and troubleshoot hardware components, including printers and peripheral devices.<br>• Work collaboratively with the IT team to support network infrastructure and address basic network troubleshooting needs.<br>• Provide clear and user-friendly communication when assisting technical and non-technical users.
We are looking for an experienced Product Manager to join our team in Alpharetta, Georgia. In this role, you will oversee the development and execution of product strategies, ensuring alignment with client needs and organizational goals. You will play a pivotal role in driving product innovation, fostering client engagement, and collaborating across teams to deliver impactful solutions.<br><br>Responsibilities:<br>• Develop and implement product strategies that emphasize client satisfaction, retention, and engagement from a global perspective.<br>• Manage the customer product roadmap, ensuring timely delivery of new features and updates that address client needs.<br>• Lead initiatives to enhance client relationships by deepening engagement and maximizing the value clients derive from the product.<br>• Act as a strong advocate for clients, ensuring their feedback and requirements are integrated into the product development process.<br>• Conduct regular client meetings, presentations, and demonstrations to keep them informed about updates and new features.<br>• Leverage customer insights to identify opportunities for product enhancements and innovative features.<br>• Collaborate with internal teams to align product roadmaps with client expectations and broader business objectives.<br>• Partner with sales teams to understand client challenges and identify opportunities for tailored product solutions.<br>• Communicate product updates and manage expectations effectively within the team to ensure seamless client experiences.<br>• Support global launch teams in delivering sales enablement materials and ensuring alignment with sales needs.
We are looking for a skilled Data Engineer to join our team in Wayne, Pennsylvania. In this role, you will design, develop, and optimize data pipelines and platforms to support business operations and decision-making. If you have a strong technical background, a passion for data-driven solutions, and experience in the financial services industry, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and maintain scalable data pipelines and workflows using Python and modern data tools.<br>• Optimize and manage Snowflake environments, including data modeling, security practices, and warehouse performance.<br>• Automate financial operations workflows such as escrow management, investor reporting, and receivables processing.<br>• Collaborate with cross-functional teams to gather requirements and deliver data solutions that align with business objectives.<br>• Implement data governance and privacy practices to ensure compliance with financial regulations.<br>• Build and maintain production-grade data integrations across internal and third-party systems.<br>• Utilize Git version control and CI/CD pipelines to deploy and manage data workflows.<br>• Provide technical expertise and serve as a key resource for Snowflake, data pipelines, and automation processes.<br>• Troubleshoot and resolve data-related issues, ensuring system reliability and efficiency.<br>• Communicate effectively with stakeholders, translating technical concepts into actionable insights.
We are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot both hardware and software to ensure optimal performance.<br>• Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions.<br>• Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records.<br>• Detect and report phishing attempts, malware infections, and other security threats following established procedures.<br>• Support the integration of IT systems for newly acquired organizations into the company's operations.<br>• Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.
Responsibilities: Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities. Lead and facilitate requirements-gathering sessions with stakeholders. Translate business requirements into detailed functional and non-functional specifications. Develop and maintain business requirement documents, process flows, and use cases. Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Create and manage Jira stories and tasks, ensuring traceability to business objectives. Conduct gap analysis and impact assessments for proposed changes. Collaborate with QA teams to define test plans and support UAT activities. Analyze and document system integrations within the insurance ecosystem. Monitor and evaluate implemented solutions to ensure they meet business needs. Provide post-implementation support and continuous improvement recommendations. Mentor entry level analysts and contribute to best practices in business analysis.
We are looking for a motivated PC Technician to join our team in Moorestown, New Jersey. This is a long-term contract position offering an excellent opportunity to gain hands-on experience and enhance your technical skills. If you are eager to build your career and work with desktop hardware and software, we encourage you to apply.<br><br>Responsibilities:<br>• Set up, configure, and maintain desktop workstations to meet operational needs.<br>• Perform imaging and installation of operating systems and software on PCs.<br>• Diagnose and troubleshoot hardware and software issues to ensure smooth functionality.<br>• Replace or upgrade desktop components as required to maintain performance standards.<br>• Provide technical support to users, addressing inquiries and resolving issues efficiently.<br>• Ensure desktop systems are secure and compliant with organizational standards.<br>• Document technical procedures and system configurations for future reference.<br>• Collaborate with team members to support IT projects and initiatives.<br>• Maintain inventory of hardware and software assets to support operational requirements.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a skilled SAP Business Analyst to join our team in Strongsville, Ohio. In this Contract to permanent role, you will play a key part in optimizing and supporting SAP-related processes within a manufacturing environment. The ideal candidate will have a strong background in SAP modules, global trade compliance, and business process improvement.<br><br>Responsibilities:<br>• Configure and implement SAP modules, including OTC, Logistics, and Global Trade Services, to meet business needs.<br>• Oversee compliance, customs, and risk management processes within the SAP Global Trade Services module.<br>• Ensure adherence to global trade regulations by managing import/export documentation and compliance requirements.<br>• Analyze current business processes and identify opportunities for improvement using SAP solutions.<br>• Lead the design, testing, and training efforts for SAP system changes and enhancements.<br>• Collaborate with cross-functional teams to deliver effective, compliant global SAP solutions.<br>• Troubleshoot and resolve SAP-related issues within established timelines and priorities.<br>• Drive continuous process optimization and transformation across global operations.
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective resolutions to technical issues.<br>• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.<br>• Manage user accounts and permissions using Active Directory, ensuring secure access.<br>• Provide guidance and support for Windows 10-related queries and issues.<br>• Collaborate with team members to identify and implement process improvements within IT support.<br>• Deliver clear and precise communication to users regarding issue resolution and technical guidance.<br>• Maintain accurate documentation of technical issues and their resolutions.<br>• Monitor system performance and escalate complex issues to the appropriate teams.<br>• Ensure adherence to IT policies and procedures while addressing user concerns.
We are looking for a talented Copywriter to join our team on a contract basis in Fort Worth, Texas. In this role, you will craft compelling and audience-focused content tailored for physician audiences, while maintaining brand consistency and clarity. This position offers the opportunity to collaborate with technical experts and creative teams, ensuring innovative and compliant messaging across various platforms.<br><br>Responsibilities:<br>• Develop engaging content that aligns with brand identity and messaging for web, digital, social, print, video, and event communications.<br>• Simplify complex medical and engineering concepts into clear, audience-focused copy in collaboration with design, digital, and product teams.<br>• Edit and enhance copy from other writers and agencies, ensuring consistency, clarity, and adherence to established communication standards.<br>• Collaborate with design, digital strategy, and product teams to optimize the delivery of content across multiple channels.<br>• Advocate for and maintain brand voice, ensuring uniformity across all communication touchpoints.<br>• Contribute innovative ideas and storytelling approaches to support campaign strategies and creative problem-solving.<br>• Adapt creative content to meet specific legal, regulatory, or technical requirements, balancing compliance with creativity.
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Placerville, California. In this role, you will provide technical assistance to end-users across multiple districts, ensuring smooth operation of hardware, software, networking, and audiovisual systems. This position requires travel within the local area and offers an opportunity to make a direct impact on IT services.<br><br>Responsibilities:<br>• Deliver comprehensive desktop support to approximately 600 users across 15 districts.<br>• Address and resolve technical issues through the Freshservice ticketing system.<br>• Provide remote assistance using Splashtop for troubleshooting and support.<br>• Troubleshoot and resolve hardware, software, and basic networking issues, including wired and wireless connections.<br>• Set up, deploy, and image computers for staff in various locations, including Head Start and Special Services.<br>• Maintain and support audiovisual equipment to ensure seamless functionality.<br>• Travel locally within the organization using a personal vehicle; mileage reimbursement is provided.<br>• Ensure all work adheres to high standards, including dress code guidelines.
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
