We are looking for a motivated and skilled Desktop Support Analyst to join our team on a contract basis in Westlake, Ohio. In this role, you will provide exceptional technical support and customer service to employees across our global organization. You will play a critical role in ensuring our users have a seamless experience with their IT systems by troubleshooting and resolving hardware and software issues efficiently.<br><br>Responsibilities:<br>• Provide remote and on-site technical support to end-users, resolving issues related to hardware, software, and network connectivity.<br>• Utilize remote support tools like Remote Desktop and Bomgar to diagnose and resolve user problems efficiently.<br>• Document and track technical support cases in the IT Help Desk system, ensuring timely follow-up and resolution.<br>• Configure, image, and deploy Windows PCs to meet organizational needs.<br>• Manage user accounts, groups, and computers within Active Directory, ensuring proper access and security.<br>• Troubleshoot and resolve issues with Windows operating systems, Microsoft Office Suite, and other common software applications.<br>• Identify opportunities for hardware and software improvements and provide recommendations to enhance system performance.<br>• Install, configure, and troubleshoot hardware components, including printers and peripheral devices.<br>• Work collaboratively with the IT team to support network infrastructure and address basic network troubleshooting needs.<br>• Provide clear and user-friendly communication when assisting technical and non-technical users.

• A minimum of 2 years of experience supporting a Windows-based environment.<br>• Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues independently.<br>• Proficiency in configuring and troubleshooting Windows operating systems, Microsoft Office, web browsers, and antivirus software.<br>• Hands-on experience with PC hardware, including installation and maintenance of peripherals such as printers and scanners.<br>• Familiarity with Active Directory, including creating and modifying user accounts, groups, and computers.<br>• Experience with imaging and deploying Windows PCs in a detail-oriented setting.<br>• Excellent interpersonal and communication skills, with a strong focus on providing outstanding customer service.<br>• Ability to work with minimal supervision, demonstrating a proactive and organized approach to tasks.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>