<p>We are looking for a detail-oriented remote Business Systems Analyst. In this role, you will work closely with cross-functional teams to analyze and optimize business processes, ensuring seamless alignment with organizational goals. Your expertise in tools such as Jira, Microsoft Office Suite, and Agile methodologies will be critical to delivering impactful solutions.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Develop and maintain expertise in assigned products and business areas</li><li>Analyze data from various sources to provide recommendations and resolve issues</li><li>Lead requirement gathering and documentation with business partners</li><li>Collaborate with technical teams and vendors on solution components (e.g., integrations, extensions)</li><li>Design and configure enterprise applications</li><li>Lead or assist with testing planning and execution</li><li>Support system deployment and migration activities</li><li>Provide ongoing system administration and support</li><li>Serve as a subject matter expert in communications with IT, leadership, vendors, and other stakeholders</li></ul>
We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence.<br><br>Responsibilities:<br>• Drive initiatives to improve the overall user experience by embedding proactive support and usability principles into IT service delivery.<br>• Lead and mentor a team of IT support analysts and system specialists, fostering collaboration and encouraging growth.<br>• Develop and implement strategies to optimize IT support processes, tools, and response models.<br>• Oversee the resolution of technical issues, identifying trends and systemic causes to enhance service performance.<br>• Manage the creation and delivery of end-user training programs and self-service resources to improve technology adoption.<br>• Monitor and analyze service performance metrics, including SLAs, user satisfaction, and operational effectiveness, to identify improvement opportunities.<br>• Collaborate with cross-functional teams to ensure IT services align with organizational goals and operational needs.<br>• Ensure timely and clear communication regarding system outages, updates, and changes to minimize business disruption.<br>• Maintain relationships with external vendors, ensuring service quality and alignment with company expectations.<br>• Represent end-user perspectives in enterprise IT projects, supporting change management and post-deployment evaluations.
We are looking for a dedicated Hardware Analyst to join our team in Dayton, Ohio. In this contract role, you will play a key part in ensuring the smooth operation of IT hardware and software systems, while providing technical support to end users. This position is ideal for someone with strong analytical skills and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Perform technical evaluations and administrative tasks to plan, implement, and maintain personal devices and workstations.<br>• Diagnose and resolve hardware and software issues reported by employees in a timely manner.<br>• Install, configure, and upgrade hardware and software components to meet organizational needs.<br>• Provide training and guidance to end users on the effective use of equipment and software.<br>• Manage and prioritize support tickets, coordinating with Managed Service Providers (MSPs) and external vendors as needed.<br>• Troubleshoot and resolve issues related to user devices, peripheral equipment, and IT infrastructure.<br>• Collaborate with team members to ensure efficient system maintenance and updates.<br>• Utilize tools like Power Automate and PowerShell scripting to streamline processes and improve system functionality.
<p>We are looking for an experienced Architecture and Discovery Analyst to join our team in Rolling Meadows, Illinois. In this role, you will play a key part in analyzing systems and defining business requirements, ensuring the seamless integration and functionality of our technology solutions. This is a long-term contract position offering an opportunity to collaborate on impactful projects and drive innovation.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth analysis of systems and processes to identify areas for improvement and optimization.</p><p>• Collaborate with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.</p><p>• Manage and maintain Active Directory structures, providing support and troubleshooting as needed.</p><p>• Utilize Microsoft SQL Server to develop and analyze data solutions that meet business needs.</p><p>• Perform system analysis to evaluate performance, reliability, and scalability of existing and proposed solutions.</p><p>• Create detailed Business Requirement Documents (BRDs) to support the development and implementation of projects.</p><p>• Work with IBM technologies to enhance system capabilities and ensure compatibility with existing infrastructure.</p><p>• Provide recommendations for architectural improvements based on discovery and analysis.</p><p>• Support cross-functional teams in implementing technology solutions effectively.</p><p>• Stay updated on industry trends and emerging technologies to enhance system operations.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this role, you will handle a variety of technical tasks, ensuring smooth operation and troubleshooting of hardware, software, and classroom technology systems. This is a long-term contract position ideal for someone who excels in providing exceptional technical support and guidance.<br><br>Responsibilities:<br>• Manage incoming service requests and oversee their progress through the tracking system to resolution.<br>• Configure, maintain, and troubleshoot both Windows and Mac systems, including deploying new hardware and performing system upgrades, patches, and maintenance.<br>• Maintain accurate inventory records for hardware and software, ensuring all systems are up-to-date.<br>• Deliver training and support to staff on software and hardware systems, and create comprehensive user and system documentation.<br>• Provide technical support for classroom technology, including maintenance, updates, and troubleshooting.<br>• Assist faculty and staff in understanding classroom technology requirements and limitations.<br>• Prepare rooms with appropriate equipment for events such as classes, meetings, and seminars, ensuring all systems are ready for use.<br>• Address issues promptly for online course moderators and attendees, ensuring minimal disruptions.<br>• Support pre-exam setup and provide communication and assistance during exam periods, which may require occasional weekend availability.
We are looking for a skilled Systems Developer to join our team in Montague, Michigan. In this role, you will design and develop innovative software solutions tailored to business needs while maintaining high-quality standards. You will collaborate with stakeholders to analyze requirements, create efficient applications, and ensure seamless functionality.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to evaluate, develop, and implement software solutions that enhance productivity and improve user experiences.<br>• Analyze and document business requirements to design customized solutions that align with organizational goals.<br>• Develop, test, and debug application programs using preferred technologies, ensuring high performance and reliability.<br>• Coordinate with Systems Analysts and Administrators to design and document effective solutions.<br>• Implement error handling and exception notifications to address transaction issues and maintain data accuracy.<br>• Conduct unit testing, regression testing, and quality assurance to ensure software functionality.<br>• Provide technical expertise and input to refine software development policies, procedures, and best practices.<br>• Administer source code management systems and maintain organized development processes.<br>• Assist project managers in achieving project objectives and ensuring timely completion of deliverables.<br>• Participate in process improvement initiatives to enhance efficiency and overall system quality.
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
<p>We are looking for an experienced Integration Manager to join our remote team. This is a long-term contract position that offers the opportunity to work on diverse projects, utilizing your expertise in systems analysis and integration. The ideal candidate will contribute to the efficient management of complex systems and ensure seamless collaboration across platforms.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and interpret business requirements to develop effective technical solutions.</p><p>• Oversee the integration and optimization of Active Directory systems.</p><p>• Collaborate with stakeholders to create and maintain Business Requirement Documents.</p><p>• Manage and support database systems, including Microsoft SQL Server.</p><p>• Conduct system analysis to identify opportunities for improvement and resolve technical issues.</p><p>• Ensure compatibility and functionality across integrated systems, including IBM technologies.</p><p>• Provide technical guidance and support to team members during system implementation.</p><p>• Develop and maintain documentation for all integration processes and workflows.</p><p>• Monitor system performance and implement strategies for continuous improvement.</p><p>• Coordinate with cross-functional teams to align technology solutions with business goals.</p>
We are looking for an experienced IT Security Specialist to join our team in Chesapeake, Virginia. In this role, you will play a critical part in protecting sensitive data, enhancing the security of IT systems, and ensuring compliance with cybersecurity standards. This is a Contract-to-Permanent position, offering the opportunity to contribute to vital security initiatives within the local government.<br><br>Responsibilities:<br>• Design, configure, and manage firewalls, VPNs, and secure routing protocols to maintain network integrity.<br>• Administer and secure Windows Server environments, desktop systems, and mobile operating systems.<br>• Utilize advanced security tools such as vulnerability scanners and endpoint protection solutions to detect and mitigate threats.<br>• Lead incident response efforts, including forensic investigations and system hardening.<br>• Implement access control strategies, including Active Directory administration and Zero Trust principles.<br>• Secure cloud workloads and SaaS applications using tools like Microsoft Azure.<br>• Manage encryption standards and certificate lifecycles to ensure data protection.<br>• Conduct risk assessments aligned with cybersecurity frameworks and develop mitigation strategies.<br>• Monitor and troubleshoot network protocols to prevent unauthorized access and ensure secure data flow.<br>• Communicate security risks effectively to non-technical stakeholders and document incident reports.
<p>We are looking for an experienced Technical Business Analyst to join our team in Southern California. This is a long-term contract position, offering an excellent opportunity to contribute to innovative projects and collaborate with a dynamic team. This role will be expected to be onsite 4 days per week.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and document business requirements to support project objectives and deliverables.</p><p>• Collaborate with project managers and team leads to ensure timely completion of assigned tasks.</p><p>• Perform detailed analysis, design, testing, and implementation of system enhancements and large-scale projects.</p><p>• Develop architectural solutions tailored to application needs and business goals.</p><p>• Conduct unit testing, integration testing, system testing, and user acceptance testing to ensure high-quality deliverables.</p><p>• Prepare and maintain comprehensive project documentation, including implementation and warranty details.</p><p>• Provide regular status updates to project managers and team leads to ensure transparency and alignment.</p><p>• Work on <strong>AS400</strong> technologies, including programming, file/database configuration, and system integrations.</p><p>• Support retail ordering and warehouse functions, focusing on the specific needs of the automotive spare parts business.</p><p>• Travel as required to fulfill project demands and ensure successful implementation.</p>
We are looking for an experienced Business Analyst specializing in Artificial Intelligence to join our team in Draper, Utah. In this role, you will work closely with stakeholders across departments to identify and implement AI-driven solutions that enhance business processes and drive innovation. This position offers an exciting opportunity to leverage cutting-edge technology to address complex challenges and deliver measurable results.<br><br>Responsibilities:<br>• Partner with department leaders to identify business challenges that can be addressed with AI solutions.<br>• Assess and compare options such as third-party SaaS tools, vendor platforms, or custom-built applications to meet organizational needs.<br>• Prepare comprehensive business cases and process improvement strategies based on data-driven insights.<br>• Deliver presentations to senior leadership highlighting proposed solutions and their potential impact.<br>• Oversee the implementation of approved AI solutions, ensuring seamless integration into existing systems and workflows.<br>• Collaborate with technical teams to translate business objectives into clear technical requirements.<br>• Facilitate communication between business and technical teams to ensure alignment on project goals.<br>• Monitor and evaluate the performance of implemented AI solutions to ensure they meet expected outcomes.<br>• Stay updated on AI trends and technologies to recommend innovative approaches for continuous improvement.
<p>We are looking for a highly skilled UCaaS Discovery & Migration Analyst to join our team in Rolling Meadows, Illinois. As part of this long-term contract position, you will play a vital role in analyzing systems, supporting migrations, and ensuring smooth transitions in technology operations. This opportunity is ideal for professionals with a strong background in system analysis and a deep understanding of Active Directory and related tools.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed system analysis to support discovery and migration processes.</p><p>• Collaborate with stakeholders to gather and document business requirements.</p><p>• Manage and optimize Active Directory configurations to ensure seamless integration.</p><p>• Utilize Microsoft SQL Server for data analysis and system reporting.</p><p>• Support the transition and migration of UCaaS systems while maintaining operational integrity.</p><p>• Develop and maintain technical documentation for project deliverables.</p><p>• Troubleshoot and resolve system-related issues during migration phases.</p><p>• Partner with cross-functional teams to identify and address technical challenges.</p><p>• Implement best practices in system analysis and migration processes.</p><p>• Ensure compliance with organizational standards and security protocols.</p>
<p>Position Summary:</p><p>We are seeking a dynamic and hands-on Business Analyst to join our Portfolio & Wealth Advisory team. This role is pivotal in driving strategic initiatives, solving complex business challenges, and delivering impactful solutions through close collaboration with stakeholders and technical teams. The ideal candidate will have a strong background in relationship management, business process analysis, and technology-driven solution delivery within the wealth management domain.</p><p><br></p><p>Key Responsibilities:</p><p>Strategy & Planning</p><p>Partner with business leaders to understand strategic goals and translate them into actionable initiatives.</p><p>Identify opportunities for process improvement and technology enablement.</p><p>Requirement Gathering</p><p>Conduct detailed business analysis to capture functional and non-functional requirements.</p><p>Facilitate workshops, interviews, and documentation sessions with stakeholders.</p><p>Project Delivery</p><p>Lead cross-functional project teams from initiation through execution.</p><p>Ensure timely delivery of solutions aligned with business objectives and compliance standards.</p><p>Stakeholder Management</p><p>Serve as the primary liaison between Portfolio & Wealth Advisory stakeholders and technical teams.</p><p>Build and maintain strong relationships across departments to ensure alignment and transparency.</p><p>Data Analysis & Reporting</p><p>Analyze data to uncover trends, insights, and opportunities for optimization.</p><p>Develop and maintain dashboards and reports to track project progress and business performance.</p><p><br></p>
<p>We are looking for an experienced SAP Business Systems Analyst with expertise in manufacturing modules to join our team in Fort Worth, Texas. This long-term contract position focuses on optimizing SAP processes, ensuring alignment with business objectives, and delivering improvements across manufacturing operations. The ideal candidate will act as a critical link between business units and technical teams, providing solutions and support to enhance system functionality.</p><p><br></p><p><strong>Title: SAP Business System Analyst </strong></p><p><strong>Location: Fort Worth, Tx 76102</strong></p><p><strong>Duration: 6 months </strong></p><p><strong>Pay: $60-70 Per Hour </strong></p><p><br></p><p>Responsibilities:</p><p>• Analyze, design, and implement SAP solutions within Production Planning (PP), Materials Management (MM), and Quality Management (QM) modules to support manufacturing operations.</p><p>• Address SAP-related challenges in manufacturing processes, including production orders, bills of materials (BOMs), routings, and inventory control.</p><p>• Collaborate with cross-functional teams to gather requirements, define business processes, and enhance SAP workflows.</p><p>• Support SAP implementation projects by participating in meetings, clarifying system configurations, and ensuring alignment with the project roadmap.</p><p>• Serve as a liaison between technical teams and business stakeholders, translating technical terminology into actionable business concepts.</p><p>• Develop and maintain comprehensive documentation for business processes, system configurations, and training materials.</p><p>• Lead or assist in SAP-related projects, including system enhancements, data migration, and process automation initiatives.</p><p>• Provide hands-on training and support to end-users to ensure effective utilization of SAP systems.</p><p>• Identify opportunities for process improvements and recommend solutions to optimize manufacturing operations.</p><p>• Monitor SAP system performance and troubleshoot issues to maintain seamless integration with manufacturing workflows.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a skilled Business Systems Analyst to join our team in Saint Paul, Minnesota. In this long-term contract position, you will play a critical role in analyzing user requirements and enhancing business systems to optimize organizational workflows. Your expertise will help bridge the gap between technical teams and business units, ensuring seamless system compatibility and improved information sharing.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business units to gather and interpret requirements, translating them into actionable instructions for developers and programmers.</p><p>• Conduct cost-benefit and return-on-investment analyses to guide decisions related to system implementation.</p><p>• Consult with stakeholders to understand their data processing and computation needs, providing tailored solutions.</p><p>• Facilitate the integration of computer systems across the organization to enhance compatibility and streamline information sharing.</p><p>• Evaluate existing workflows and system capabilities, recommending improvements to increase efficiency and address limitations.</p><p>• Ensure proper documentation of processes and system designs for future reference and compliance.</p><p>• Support automation initiatives to optimize business processes and reduce manual inefficiencies.</p><p>• Monitor system performance and troubleshoot issues to maintain operational continuity.</p><p>• Coordinate with cross-functional teams to ensure alignment on project goals and deliverables.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking a Technology Asset Coordinator to support our organization’s asset management project. This role focuses on tracking, labeling, and auditing company technology assets, as well as assisting with onboarding processes. You’ll also work with systems like Microsoft Intune for data entry and tracking. <strong><em>***Please note*** there is no IT troubleshooting or ticket resolution required.</em></strong><em> </em></p>
<p>Job Summary</p><p>The Full Stack Web Developer will work closely with Client Services, Business Development, and other internal Teams to understand the business requirements that drive the analysis and design of key technical solutions based on clients’ needs and wants. This position will work with the afore mentioned Teams to develop and implement designs for new and existing websites built off varying technologies. Managing AWS infrastructure, database administration, server maintenance, and project development, as well as involved in the analysis, development, enhancement, and deployment of corporate on-line capabilities in addition to design and development of customer spec database systems and Internet-facing promotional and e-commerce sites.</p><p>Responsibilities of Full Stack Web Developer</p><p>• Experience in system analysis, design, coding and testing.</p><p>• Knowledge of the latest web technologies and passion for web.</p><p>• Position participates in full systems life cycle with solution design, development, implementation, and production support.</p><p>• Skills Required: Linux, Docker, Apache, MySQL, PHP, HTML5, CSS3, and Javascript</p><p>• Additional Skills Preferred: ElasticSearch/OpenSearch, Kibana/OpenSearch Dashboards, Wazuh, OSSEC, NPM, WebPack.</p><p>• Amazon Web Services: EC2, Route53, ElasticBeanstalk.</p><p>• Git (Github/Bitbucket, GitHub, GitLab, etc.)</p><p>• MSSQL (SQL Server), Python</p><p>• Graphics skills and familiarity with photo editing (Illustrator, Photoshop, GIMP)</p><p>• Experience with Symfony or modern MVC frameworks preferred (CakePHP, Laravel, Ruby on Rails, Symfony, Django, etc.).</p><p>• Experience with online shopping cart platforms: Shopify, Shopify Plus, Magento, WordPress/Woo Commerce.</p><p>• Experience with data and development security best practices: OWASP, PCI, etc.</p><p>• Unit testing, integration testing.</p><p>• Conduct quality assurance testing.</p><p>• Administer development and production environments.</p><p>• Create and maintain websites utilizing noted technologies.</p><p>• Assist in conversion to new technologies.</p><p>• Troubleshooting and debugging internet technologies.</p><p>• Provide timely functional releases to meet fast changing business requirements.</p><p>• Assess risk and impact on existing systems that may arise due to any requirement or functional change.</p><p>• Source code maintenance.</p><p>• Multitask between regular everyday tasks to large and small tasks that may require working with a team.</p><p><br></p><p>Location</p><p>Flex hours/Hybrid between Office/Remote. Must be a local candidate.</p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
<p>Are you passionate about technology and supporting educators? Our client, an education organization, is seeking a Desktop Support Technician to join their team. In this role, you will play a vital part in empowering teachers and school staff by ensuring their technology operates seamlessly. You’ll be responsible for onsite and remote troubleshooting, system preparation, deployment, and ongoing maintenance.</p><p> </p><p>This is a contract role and is onsite in Oakland, CA 5 days a week.</p><p> </p><p>Key Responsibilities:</p><ul><li>Diagnose and resolve technology issues for school and regional staff through on-site and remote support.</li><li>Prepare and deploy staff and student systems, including laptops and peripherals.</li><li>Troubleshoot hardware and software issues (e.g., Chromebooks, projectors, printers, interactive tools).</li><li>Manage priorities effectively to meet Service Level Agreements (SLAs).</li><li>Collaborate with network administrators and procurement teams to sustain and improve technology infrastructure.</li><li>Provide exceptional customer service and support to educators and regional staff.</li></ul><p><br></p>
• Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs<br>• Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.<br>• Manage queues of L1, escalate occurring issues to global IT Teams. <br>• Resolve and install any software related requests / incidents.<br>• Resolve incidents and requests associated with EUS equipment.<br>• Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.<br>• Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)<br>• Inventory Management / Break-fix and liaising with Vendors<br>• Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues. <br>• Imaging laptops and distributions. <br>• Control all Assets and record allocation on daily basis. <br>• Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.<br>• Support ASM Badge management system<br>• Implement and support solutions to ensure systems and processes align with the Global IT strategy<br>• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments<br>• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output<br>• Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.<br>• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc<br>• Communicate technical information to L1 and Onsite EUS teams. <br><br>Job Requirements:<br><br>• At least 5~8 years’ experience in an Enterprise-Wide IT support organization<br>• User deskside and remote support<br>• Hands on Experience with PC’s and Laptops, Sound knowledge of imaging tools. <br>• Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.<br>• Configuring hardware and applications<br>• Good at handling vendors.<br>• Excellent English verbal and written skills<br>• Experienced in global matrix organization.<br>• Knowledge and experience in Cloud Technology is an advantage<br>• Configuring mobile computing
Scentbird's accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.<br><br>Responsibilities:<br>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.<br>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)<br>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.<br>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications<br>• Support integration projects with external vendors and actively contribute to requirements development.<br>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.<br>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS<br>• Troubleshoot and analyze software issues related to fulfillment and other operational technologies<br>Qualifications:<br>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.<br>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.<br>• Experience performing rigorous software testing and validation in Agile environments.<br>• Ability to read, interpret, and communicate API functionality effectively.<br>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.<br>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.<br>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.<br>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.<br>• A passion for continuous learning and adapting quickly to evolving challenges.<br>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
