<p>Robert Half is hiring! We are looking for a skilled Help Desk Analyst II to join our team in the Upstate of South Carolina. In this role, you will play a vital part in ensuring smooth day-to-day operations by providing technical support and resolving issues related to hardware, software, and user accounts. This position offers the opportunity to work with a variety of technologies and contribute to the overall efficiency of the organization's IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt and effective desktop support for users, including assistance with Windows 10/11, printers, and applications.</p><p>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Manage Microsoft 365 accounts, including Exchange, Teams, SharePoint, and Entra ID.</p><p>• Assist with onboarding and offboarding tasks, such as password resets and permissions management.</p><p>• Escalate unresolved or complex issues to higher-level IT staff or engineers.</p><p>• Document resolutions and maintain clear communication with clients and internal teams.</p><p>• Apply critical thinking to address unfamiliar or challenging problems.</p><p>• Utilize ticketing systems to manage and prioritize support requests efficiently.</p><p>• Provide remote desktop support to ensure user accessibility and functionality.</p><p>• Collaborate with team members to improve processes and enhance service delivery.</p>
<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in New York, New York. In this role, you will provide comprehensive IT support to ensure smooth operations across multiple floors and a remote location. This position is fully onsite and requires a proactive problem-solver who can manage a variety of technical issues efficiently.<br><br>Responsibilities:<br>• Provide mid-level to senior help desk support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve technical problems, including resetting passwords and configuring systems.<br>• Deliver IT support services across 10 floors and an additional remote location.<br>• Manage service desk tickets promptly and ensure all issues are documented and resolved.<br>• Maintain and update systems, ensuring they remain operational and secure.<br>• Perform basic troubleshooting tasks for both Mac and PC desktop workstations.<br>• Assist with Active Directory management, including user account setup and modifications.<br>• Support the team with Microsoft Windows 10 system configurations and updates.<br>• Identify recurring technical issues and suggest improvements to prevent future occurrences.
<p>Robert Half is seeking a Principal Network Engineer- CCIE required</p><p>No Visa Employment sponsorship</p><p>Must be authorized to work in the United States</p><p><br></p><p>This role is predominantly remote but may require some onsite support and client site travel as needed.</p><p><br></p><p>The Principal Network Engineer is the highest-level technical authority within the organization. This individual serves as both the final escalation point for Priority-1/2 incidents across all customers and the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, NOC, Sales, and leadership to maximize client stability, satisfaction, and growth.</p><p><br></p><p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</p><p><br></p><p>• Lead diagnostic and restoration efforts for complex P1/P2 incidents; perform root-cause analysis and publish findings.</p><p>• Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance.</p><p>• Own the technical relationship for assigned clients—maintain deep knowledge of environments, risks, and business goals.</p><p>• Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface.</p><p>• Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities.</p><p>• Identify upsell and cross-sell opportunities</p><p>• Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks).</p><p>• Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings.</p><p>• Participate in a rotational on-call schedule for high-priority escalations</p><p>Other duties as needed</p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
We are looking for an Application Support Engineer to join our team in Quakertown, Pennsylvania. In this role, you will provide technical expertise and hands-on support to ensure the seamless operation of applications and systems across office and warehouse environments. This position offers an exciting opportunity to work with cutting-edge technologies while leveraging legacy systems to meet business needs.<br><br>Responsibilities:<br>• Monitor and manage virtual machine environments, with a focus on VMware, to ensure optimal performance and reliability.<br>• Collaborate with Cisco systems to troubleshoot issues and gather critical information for problem resolution.<br>• Administer Active Directory and Exchange Online environments to support user access and communication needs.<br>• Develop and generate reports using tools such as SQL, Power BI, and other reporting platforms.<br>• Provide remote and on-site assistance to users, addressing technical challenges with strong communication and interpersonal skills.<br>• Diagnose and resolve problems in office and warehouse settings, employing a hands-on approach to troubleshooting.<br>• Apply creative problem-solving techniques to address complex technical issues effectively.<br>• Stay updated on emerging technologies and integrate them into existing systems to improve functionality and efficiency.
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p><strong>About the Role</strong></p><p>A leading healthcare organization is seeking a <strong>Support Supervisor</strong> to co-lead a remote team supporting digital chat operations. This role is critical in ensuring smooth call center and chatbot operations, driving KPI performance, and supporting a high volume of tickets across multiple states. The ideal candidate will be solutions-oriented, an excellent written communicator, and comfortable working in a mission-driven, faith-based environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Co-supervise a team of 9 agents handling digital chat support.</li><li>Manage high-volume tickets across 9 states with a focus on efficiency and resolution.</li><li>Oversee KPI performance, metrics, and service quality.</li><li>Ensure accuracy and professionalism in all written communication.</li><li>Support change management initiatives to improve processes and service delivery.</li><li>Provide solutions-focused leadership—prioritizing problem-solving over excuses.</li><li>Collaborate with leadership to enhance chatbot and call center operations.</li></ul><p><br></p>
<p>A fast-paced and innovative technology solutions provider is seeking a proactive and technically skilled Help Desk Engineer to join its team. This role is ideal for a detail-oriented IT professional with strong customer service skills and a solid understanding of modern technology systems. The Help Desk Engineer will play a key role in supporting daily technical operations, contributing to project implementations, and ensuring timely resolution of service requests in alignment with SLAs.</p><p><br></p><p><br></p>
What you will do:<br>• Provide day-to-day operational support for enterprise network infrastructure, including switches, routers, firewalls, and VPNs<br>• Manage and support Azure network components such as VNets, NSGs, Application Gateways, Azure Firewall, and ExpressRoute<br>• Monitor and troubleshoot network performance issues across both on-prem and Azure environments<br>• Assist with configuration, deployment, and maintenance of network hardware and cloud-based networking tools<br>• Ensure secure connectivity between on-premises infrastructure and Azure cloud services<br>• Participate in knowledge transfer sessions with internal IT teams<br>• Document existing network architecture (including Azure components) and provide recommendations for optimization<br>• Collaborate with infrastructure and security teams to ensure compliance, security, and resiliency<br>• Support network changes, upgrades, and patching activities as required<br><br><br><br>What you will need:<br>• 5+ years of experience as a Network Engineer or similar role<br>• Strong understanding of TCP/IP, LAN/WAN, DNS, DHCP, VLANs, routing protocols (e.g., BGP, OSPF), IPsec VPN, and VPN technologies<br>• Hands-on experience with the combination of the following technologies:<br>o Network Equipment: Cisco and Juniper switches, routers, and firewalls<br>o Cloud Networking: Azure Virtual Networks, ExpressRoute, Azure Firewall, Application Gateway NSGs<br>o Virtualization & Infrastructure: VMware, Pure Storage systems, Windows, Linux, DUO<br>o Security and Endpoint Management: Sentinel One<br>o Implementing and testing disaster recovery procedures<br>o VPN and Remote Access Solutions: Ivanti<br>• Proven experience working with Azure networking services:<br>o Virtual Networks (VNets), Subnets, and Peering<br>o Network Security Groups (NSGs) and Azure Firewalls<br>o Azure ExpressRoute and/or VPN Gateway<br>o Load Balancers and Application Gateways<br>• Experience with Azure Portal, ARM templates, or Terraform for network provisioning is a plus<br>• Familiarity with monitoring and diagnostics tools such as Azure Monitor, Network Watcher, and Wireshark<br>• Strong analytical, documentation, and communication skills
<p>We are looking for a highly skilled Senior Network/Systems Administrator to oversee and enhance our Client's network and server infrastructure. This role requires expertise in maintaining secure, efficient systems, including firewalls, virtualization platforms, and enterprise storage solutions. The ideal candidate will play a pivotal role in ensuring the seamless integration of manufacturing systems within their IT environment. <strong>5 days ONSITE (with flex) = Great Salary, Great Benefits, Great Perks! </strong>To learn more about this great opportunity, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and troubleshoot Fortinet firewalls and Cisco networking equipment to ensure high availability and security.</p><p>• Administer Windows Server environments, including Active Directory, to maintain system reliability and user access.</p><p>• Implement and monitor virtualization platforms such as Hyper-V for optimal resource utilization.</p><p>• Oversee LAN and wireless network operations to ensure consistent connectivity and performance.</p><p>• Develop and maintain VPN solutions to support secure remote access.</p><p>• Manage enterprise storage systems, ensuring data integrity and efficient backup processes using tools like Veeam.</p><p>• Support industrial manufacturing system integration with IT infrastructure.</p><p>• Conduct regular system updates and security patches to protect against vulnerabilities.</p><p>• Perform network performance analysis and provide recommendations for improvements.</p><p>• Collaborate with cross-functional teams to address IT-related challenges and optimize system functionality.</p>
<p><strong>Position Summary</strong></p><p> We are seeking a knowledgeable and proactive <strong>Network Administrator</strong> to maintain, secure, and optimize our organization’s network infrastructure. The ideal candidate will be responsible for ensuring network availability, performance, and security across all systems and users. This role requires hands-on expertise with network hardware, software, and protocols, as well as strong troubleshooting skills.</p><p><strong>Key Responsibilities</strong></p><ul><li>Install, configure, and maintain routers, switches, firewalls, and other network devices.</li><li>Monitor network performance, availability, and security, proactively addressing potential issues.</li><li>Troubleshoot connectivity problems and provide timely resolutions for end-users and systems.</li><li>Manage and maintain network services, including DNS, DHCP, VPN, and wireless access points.</li><li>Implement and maintain network security measures, including access controls, intrusion detection, and firewalls.</li><li>Perform regular network backups, patching, and firmware updates.</li><li>Document network configurations, changes, and procedures for future reference.</li><li>Collaborate with IT teams to integrate systems and support new technology initiatives.</li><li>Assist in capacity planning, scalability, and future network upgrades.</li><li>Provide technical support and guidance to staff regarding networking-related issues.</li></ul><p><br></p>
<p><strong>Senior Client Service Associate or Associate Director of Client Service</strong></p><p><strong>Location:</strong> 100% Remote (Optional hybrid from San Francisco office)</p><p><strong>Industry:</strong> Wealth Management / Family Office</p><p><strong>Compensation:</strong> $90,000–$110,000 base (flexible DOE) + Discretionary Bonus (15–30%)</p><p><br></p><p>A boutique wealth advisory firm is seeking a highly capable and polished <strong>Senior Client Service Associate</strong> or <strong>Associate Director of Client Service</strong> to join its elite team. This is a rare opportunity to work with ultra-high-net-worth individuals and families in a fully remote role, supporting the design and management of sophisticated single-family office structures.</p><p><br></p><p><strong>About the Firm</strong></p><p>Founded in 2012, the firm partners with a select global client base of founders, investors, and multi-generational families. Unlike traditional multi-family offices, this team builds and manages fully customized single-family offices, integrating wealth strategy, portfolio management, financial operations, and family office services. Their approach is deeply personalized, with a focus on depth of relationship rather than volume of clients.</p><p><br></p><p><strong>Position Overview</strong></p><p>This role sits between junior client service staff and senior directors, supporting high-touch operational needs for ultra-wealthy clients. You’ll work directly with leadership and contribute to a best-in-class service model, while helping shape internal processes and scalability. The ideal candidate is entrepreneurial, mature, curious, and team-oriented—with the operational sharpness and discretion required to serve billionaire clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the end-to-end client experience across onboarding, subscriptions, redemptions, money movements, and reporting</li><li>Coordinate wires, funding requests, and operational workflows for family office clients</li><li>Support philanthropic entities and foundation-related operations</li><li>Monitor tax-related workflows and liaise with external accountants</li><li>Review investment performance reports for accuracy (Addepar)</li><li>Maintain CRM systems and organize client documentation</li><li>Partner with leadership on client service initiatives and process improvements</li><li>Communicate professionally with clients, their family offices, and allied professionals</li><li>Assist with KYC documentation, custodial paperwork, and entity setup</li></ul><p><strong>Why Join This Team?</strong></p><ul><li>100% remote flexibility (with optional office access)</li><li>Low turnover and strong team stability</li><li>Quarterly offsites with team-building and strategic sessions</li><li>Collaborative culture focused on building something meaningful</li><li>Health, dental, and vision insurance (100% employer-paid for employees)</li><li>Paid parental leave</li><li>401(k) with employer match</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are looking for a dedicated Financial Advisor to join our team in Albany, New York. This role involves assisting clients with comprehensive financial planning, including retirement strategies, tax considerations, and estate management. The ideal candidate will provide expert guidance while fostering strong client relationships to help individuals achieve their financial goals.<br><br>Responsibilities:<br>• Develop detailed financial plans tailored to client needs, including retirement strategies, tax optimization, and estate planning.<br>• Conduct thorough financial analyses and prepare reports, projections, and recommendations.<br>• Collaborate directly with clients to understand their financial objectives and provide personalized solutions.<br>• Create estate flowcharts and other visual aids to simplify complex financial concepts.<br>• Manage some aspects of investment portfolios, ensuring alignment with client goals and risk tolerance.<br>• Offer financial counseling and advice to support clients in making informed decisions.<br>• Utilize computer systems and tools to efficiently manage data and client information.<br>• Handle inside sales activities to promote financial services and expand client relationships.<br>• Provide remote assistance and virtual consultations to clients as needed.
<p>We are looking for a skilled Desktop Support Analyst to join our client's team in Las Vegas, Nevada. This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. The ideal candidate will play a key role in ensuring seamless desktop operations and user support during system transitions and upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops using Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10/11 environments.</p><p>• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during healthcare system conversion and rollout phases.</p><p>• Implement and manage device patching and updates to ensure system security.</p><p>• Handle Single Sign-On provisioning and user access management.</p><p>• Collaborate with clinical and operational staff to resolve IT issues promptly.</p><p>• Maintain detailed documentation of incidents, resolutions, and system deployments.</p>
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
<p>New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !! </p><p>IT Desktop & Help Desk Support Specialist – Direct Hire Opportunity</p><p>Location: Hybrid ONSITE in Ames, Iowa </p><p>Compensation: Up to $55,000 base annual salary + excellent benefits package</p><p>Desktop Support / IT Support / Help Desk </p><p>This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth! </p><p>Why This Opportunity Stands Out:</p><p>• Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.</p><p>• Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.</p><p>• Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.</p><p>Key Responsibilities:</p><p>• Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.</p><p>• Manage and triage incoming IT support tickets while providing Tier 1 assistance.</p><p>• Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.</p><p>• Deploy and configure workstations, peripherals, and audio/visual equipment.</p><p>• Provide support for ERP system access and address printing-related issues.</p><p>• Maintain IT documentation, SOPs, and create a searchable knowledge base.</p><p>• Track inventory of IT assets and coordinate vendor repairs as needed.</p><p>What You’ll Bring to the Role:</p><p>• 1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles</p><p>• Certifications are a HUGE plus! </p><p>• “Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).</p><p>• Strong communication skills with an IT support, customer-centric approach.</p><p>Bonus Points:</p><p>• An associate degree in Information Technology or a related field.</p><p>• Familiarity with Intune, Azure, Windows Server, or ERP platforms.</p><p>• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.</p><p>To Apply Direct to me </p><p>If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at 515-259-6876 or mobile # at 515-991-0863. Alternatively, take advantage of the one-click application feature on our Robert Half website. Please note: No third-party inquiries or C2C candidates will be considered for this role, and our client cannot provide sponsorship – MUST HAVE EAD, Green Card, or US Citizen Status / No OPT or H1b.</p>
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p><strong>Discover Your Next Opportunity: Data Entry Clerk (Contract-to-Hire)</strong></p><p>Are you ready to bring your keen eye for detail and passion for accuracy to a dynamic and supportive team? We’re looking for an enthusiastic <strong>Data Entry Clerk</strong> to join our growing organization on a <strong>Contract-to-Hire</strong> basis. In this role, you'll play a key part in cataloging financial statements, ensuring data accuracy, and collaborating with exceptional teammates—while working remotely. If you thrive in a fast-paced environment and are motivated by the opportunity to make a meaningful impact, this role is perfect for you. Join us and bring your talents to a company that values innovation, teamwork, and personal growth.</p><p> </p><p><strong>About Us</strong></p><p>We believe that the heart of our success is our people. Our team is made up of individuals who are passionate, driven, and committed to delivering excellence every day. We celebrate achievements, embrace new ideas, and continuously strive to provide an environment where everyone can thrive.</p><p> </p><p><strong>Why You'll Love Working Here</strong></p><ul><li><strong>Company Values:</strong> We’re committed to integrity, collaboration, and excellence. Every member of our team is empowered to grow, innovate, and contribute to the company’s success.</li><li><strong>Exceptional People:</strong> Work alongside a team of talented and supportive professionals who celebrate each other’s achievements and foster a culture of inclusivity.</li><li><strong>Employee Tenure:</strong> We value loyalty and longevity! Many of our employees have tenure with the company because of our dedication to their professional and personal development.</li><li><strong>Flexible Work Environment:</strong> Enjoy the benefits of remote work with the resources and support needed to stay connected and succeed in your role.</li></ul><p> </p><p><strong>What You'll Do</strong></p><ul><li><strong>Precision Matters:</strong> Accurately input financial statements into our proprietary database, ensuring every detail is correct.</li><li><strong>Organizational Expertise:</strong> Collect, organize, and verify important documents from multiple sources, following clear guidelines to maintain consistency.</li><li><strong>Collaboration Counts:</strong> Work closely with team leads and support personnel to troubleshoot challenges, improve workflows, and achieve team goals.</li><li><strong>Error-Free Excellence:</strong> Perform meticulous cataloging of data to maintain its integrity and avoid mistakes that could impact processes.</li><li><strong>Proactive Communication:</strong> Build solid working relationships by communicating effectively with team members and contributing to a productive team dynamic.</li><li><strong>Adherence to Standards:</strong> Ensure all data collection and entry processes align with company policies and best practices.</li><li><strong>Remote Productivity:</strong> Leverage remote work tools, maintain a dedicated workspace, and maximize efficiency wherever you are.</li></ul><p> </p>
