Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Help Desk Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! </p><p>Location: ONSITE DAILY DES MOINES, Iowa </p><p>Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>NO Sponsorship. At Least 1 year of PROFESSIONAL experience. </p><p>Why Join This Company? 💼</p><p>Do you love helping others and solving tech challenges? 🖥️ Are you an IT Support Professional who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!</p><p>📌 Expand your knowledge - Azure, O365</p><p>Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!</p><p>*****Contact Info: For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** My DIRECT EMAIL address is on my LinkedIN profile.*****</p><p>🛠️ What You Will Do: </p><p>Your day-to-day will include:</p><p>✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support</p><p>✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.</p><p>✔️ Ticketing Management System experience</p><p>✔️ Addressing High Volume of tickets 📋</p><p>✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.</p><p>✔️ Supporting Office 365 apps, Active Directory,</p><p>✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).</p><p>Must-Haves ✅</p><p>💡 1+ years Tier 1 Help Desk experience.</p><p>💡 O365 experience</p><p>💡 Solid hardware & software troubleshooting skills.</p><p>💡 Ticketing systems</p><p>💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.</p><p>PLUS’S: </p><p>🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls.</p><p> Azure</p><p>Soft Skills 💬 That Make You a Set Apart</p><p>🌟 A problem-solver with a can-do attitude. </p><p>Patient, & helps users feel at ease.</p><p>Apply? 📄</p><p>If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀</p><p>This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted to any client companies without your direct permission.</p>
<p>Robert Half is assisting a local school with a <strong><em><u>1-day onsite project on Wednesday, November 26th.</u></em></strong> The PC Technician will provide hands-on support, including setup, troubleshooting, and general hardware/software assistance as needed. This short-term assignment is ideal for someone with strong technical skills, attention to detail, and a professional, customer-focused demeanor.</p>
