<p><strong>About the Role</strong></p><p>A leading healthcare organization is seeking a <strong>Support Supervisor</strong> to co-lead a remote team supporting digital chat operations. This role is critical in ensuring smooth call center and chatbot operations, driving KPI performance, and supporting a high volume of tickets across multiple states. The ideal candidate will be solutions-oriented, an excellent written communicator, and comfortable working in a mission-driven, faith-based environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Co-supervise a team of 9 agents handling digital chat support.</li><li>Manage high-volume tickets across 9 states with a focus on efficiency and resolution.</li><li>Oversee KPI performance, metrics, and service quality.</li><li>Ensure accuracy and professionalism in all written communication.</li><li>Support change management initiatives to improve processes and service delivery.</li><li>Provide solutions-focused leadership—prioritizing problem-solving over excuses.</li><li>Collaborate with leadership to enhance chatbot and call center operations.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Proven experience in <strong>call center and/or chatbot operations</strong>.</li><li><strong>Healthcare industry experience</strong> strongly preferred.</li><li>Strong written communication skills (candidates will be vetted).</li><li>Demonstrated experience with <strong>KPI and metrics management</strong>.</li><li>Background in <strong>change management</strong> highly desired.</li><li>Bilingual in Spanish is a plus.</li><li>Ability to remain committed through the duration of the contract.</li></ul><p><br></p>

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