<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p>The Desktop Support Specialist I is responsible for resolving support requests, as well as, meeting customer satisfaction and continuous service delivery demands. Applicant should be capable of working in a dynamic, fast-paced environment.</p><p><br></p><p><strong>REQUIREMENT: A+ (CAN BE EXPIRED, MUST BE ABLE TO PROVIDE CERT #)</strong></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS, onsite 5 days</strong></p><p><strong>DURATION: 12 MONTHS</strong></p><p><strong>PAY RATE: $25 - $30 BASED ON EXPERIENCE</strong></p><p><br></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Hardware troubleshooting: desktops, laptops, printers</li><li>Imaging - deep understanding of the process</li><li>Network troubleshooting, ability to articulate how you would troubleshoot issues</li><li>AV setup and support</li><li>Adding and creating accounts in Active Directory</li><li>Good customer service and communication</li></ul><p><br></p>
We are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting.<br><br>Responsibilities:<br>• Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems.<br>• Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint.<br>• Deploy and resolve issues related to firewalls, VPNs, and wireless network setups.<br>• Address escalated technical issues across diverse IT environments and technologies.<br>• Collaborate with senior engineers to make informed decisions on system architecture and design.<br>• Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows.<br>• Drive successful delivery of client-facing projects and contribute to continuous process optimization.
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
<p>The IT Support Technician is needed to provide technical assistance and ensure smooth daily operations across multiple branch locations. This role involves a wide range of responsibilities within the IT department, including support for hardware, software, printers, and other related equipment.</p><p><br></p><p>Responsibilities</p><p>• Provide technical support to end users via the NinjaOne ticketing system: identify, troubleshoot, respond to, resolve, and document user requests.</p><p>• Support installations, upgrades, configuration, and maintenance of devices and systems (hardware and software) for both remote and onsite users.</p><p>• Manage user accounts: create, disable, assign permissions, and reset passwords in accordance with company policies.</p><p>• Adhere to established security policies and controls.</p><p>• Offer onsite network support across locations in North Carolina and South Carolina as needed.</p><p>• Monitor endpoint management software and backup systems.</p><p>• Collaborate with third-party vendors for troubleshooting and warranty-related matters.</p><p>• Assist with onboarding new users, training initiatives, and other related projects.</p><p><br></p><p><br></p>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
<p>This is a <strong>proactive recruiting opportunity</strong>. We are building a pipeline of <strong>Tier 1 IT Help Desk Technicians</strong> to support incoming demand. Candidates will be the first contacted when positions open.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all IT support requests</li><li>Troubleshoot hardware, software, and network issues remotely or in person</li><li>Create and update tickets in the ITSM system</li><li>Escalate complex issues to Tier 2 technicians</li></ul>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p><strong>Description of Position:</strong></p><p> Seeking an IT Support Specialist to provide first- and second-level support for desktops, laptops, and mobile devices. You will troubleshoot issues, escalate when necessary, and ensure high customer satisfaction.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.</p><p>• Manage and maintain Active Directory services, ensuring seamless access and security.</p><p>• Configure and deploy software, hardware, and system updates as required.</p><p>• Oversee database management tasks, including updates, backups, and troubleshooting.</p><p>• Implement and monitor configuration management processes to maintain system integrity.</p><p>• Assist in planning and executing system deployments and upgrades.</p><p>• Deliver exceptional customer service while resolving technical issues promptly.</p><p>• Document and update technical procedures to improve team efficiency.</p>
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
