<p>The IT Support Technician is needed to provide technical assistance and ensure smooth daily operations across multiple branch locations. This role involves a wide range of responsibilities within the IT department, including support for hardware, software, printers, and other related equipment.</p><p><br></p><p>Responsibilities</p><p>• Provide technical support to end users via the NinjaOne ticketing system: identify, troubleshoot, respond to, resolve, and document user requests.</p><p>• Support installations, upgrades, configuration, and maintenance of devices and systems (hardware and software) for both remote and onsite users.</p><p>• Manage user accounts: create, disable, assign permissions, and reset passwords in accordance with company policies.</p><p>• Adhere to established security policies and controls.</p><p>• Offer onsite network support across locations in North Carolina and South Carolina as needed.</p><p>• Monitor endpoint management software and backup systems.</p><p>• Collaborate with third-party vendors for troubleshooting and warranty-related matters.</p><p>• Assist with onboarding new users, training initiatives, and other related projects.</p><p><br></p><p><br></p>

<p>• Exceptional customer service mindset with strong oral and written communication skills.</p><p>• Solid understanding of general hardware and software systems.</p><p>• Strong diagnostic and problem-solving capabilities.</p><p>• Self-motivated with excellent organizational and time-management skills.</p><p>• Ability to manage fluctuating workloads and remain professional during high-demand periods.</p><p>• Physically capable of climbing ladders and lifting up to 50 lbs.</p><p>• Ability to handle sensitive data with discretion and confidentiality.</p><p>• Willingness to travel to various branch locations as needed.</p><p>• Bachelor’s degree in computer science or related field preferred (or equivalent relevant experience).</p><p>• 2–3 years of experience in a similar role required.</p><p>• Must possess a clean driving record and ability to travel 10% within the Carolinas.</p>

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