We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.

• Proven experience in Level 1 Help Desk support within a detail-oriented environment.<br>• Familiarity with ticketing systems like FreshService and the ability to manage support requests effectively.<br>• Proficiency in imaging laptops and providing basic IT troubleshooting for end-users.<br>• Strong working knowledge of Active Directory and Microsoft Windows 10.<br>• Ability to deliver exceptional customer service and resolve issues with a hands-on approach.<br>• Excellent organizational skills and the ability to prioritize tasks independently.<br>• Effective communication skills, both verbal and written, to interact with end-users and team members.<br>• Alignment with a customer-focused work environment emphasizing timely and thorough IT support.

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