We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.

• Minimum of 2 years of experience in IT support or help desk roles, preferably at Level II or equivalent.<br>• Proficiency in Office 365 administration and desktop imaging.<br>• Demonstrated hands-on expertise in hardware and software troubleshooting as well as system configurations.<br>• Familiarity with server and network infrastructure support processes.<br>• Strong problem-solving skills complemented by excellent communication and customer service abilities.<br>• Capability to prioritize tasks, escalate issues appropriately, and work both independently and collaboratively.<br>• Knowledge of Active Directory and Microsoft Windows 10.<br>• Experience handling service desk tickets efficiently and effectively.

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