<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices and knowledge of AWS/Cloud technologies.</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. </p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
<p>We are offering a contract to permanent employment opportunity for a Jack of all Trades IT Support Technician (level 2/Level 3) in the service industry, located in Naples, Florida. This role involves a variety of responsibilities related to technology installation, user support, network maintenance, and system administration.</p><p><br></p><p>MUST BE ON BOARD WITH FULLY ONSITE IN NAPLES, FL. Also, must have elite communication skills and customer service to support high level executive level stakeholders. </p><p><br></p><p>Responsibilities:</p><p>• Install new applications, operating system updates, devices, and peripherals to ensure the smooth running of technological systems.</p><p>• Facilitate onboarding and offboarding processes for users, which include setting up and managing macOS, Windows, and email accounts.</p><p>• Diagnose and address network outages, providing necessary support for network equipment.</p><p>• Educate users on best practices for using Microsoft Windows, macOS, M365/SharePoint, and VPN connectivity.</p><p>• Provide support in a mixed environment of iOS, macOS, and Windows.</p><p>• Manage enterprise applications such as Active Directory, Exchange, Endpoint Manager on Windows Server.</p><p>• Set up, configure, and administer Windows Server.</p><p>• Generate preliminary and detailed designs for enhancements or modifications to existing designs, utilizing current industry design concepts and basic technical writing skills.</p><p>• Recommend costing and security measures for future deployments, working independently with minimal supervision.</p><p>• Drive the organization towards cloud best practices and supporting technologies to enable capabilities such as DevSecOps and AI.</p>
<p>We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services for North American end-users and executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.</p><p>• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.</p><p>• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.</p><p>• Ensure the smooth operation of video conferencing systems for meetings and events.</p><p>• Perform basic network troubleshooting, including device configurations and adherence to security best practices.</p><p>• Assist in basic system administration tasks, including user account management and permissions.</p><p>• Collaborate with vendors and escalate complex technical issues when necessary.</p><p>• Develop and maintain IT documentation, training materials, and knowledge base articles.</p><p>• Support and maintain audio-visual technologies.</p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
<p>We’re looking for a proactive Systems Engineer to design, manage, and optimize our client's IT infrastructure. In this role, you’ll ensure the stability, scalability, and security of our systems while supporting day-to-day operations and long-term growth.</p><p>Key Responsibilities:</p><ul><li>Deploy, configure, and maintain servers, virtualization platforms, and storage systems</li><li>Monitor system performance and troubleshoot issues across Windows and/or Linux environments</li><li>Manage Active Directory, group policies, and user access</li><li>Implement system upgrades, patches, and backups</li><li>Support disaster recovery and high-availability strategies</li><li>Collaborate with IT, network, and security teams to ensure system reliability and compliance</li></ul><p><br></p>
<p><strong>Why Join Us?</strong> Ready to take your systems administration skills to the next level? At Robert Half, we’re all about empowering IT professionals to drive change while building expertise in cutting-edge technologies. We’re offering a collaborative and fast-paced environment where you’ll have the opportunity to make an impact and grow into the next phase of your career. </p><p><strong> </strong></p><p><strong>What You’ll Be Doing</strong> In this role, you’ll take ownership of the design, maintenance, and optimization of the critical infrastructure that powers our organization. Whether it’s strengthening cloud operations, keeping systems secure, or solving complex problems, you’ll have autonomy and flexibility to innovate with confidence. Key Responsibilities: <strong>Microsoft Office 365 Administration Oversee Exchange Online, Teams, SharePoint, and OneDrive</strong> environments to ensure efficient operations. Automate repetitive tasks using <strong>PowerShell</strong> and other admin tools. Support end-users with troubleshooting and best practices training when needed. Azure Cloud Administration Assist with the configuration, deployment, and maintenance of Azure Virtual Machines, networking, and other cloud resources. Collaborate on projects involving Azure AD integration and hybrid environments. Help oversee compliance with cost optimization and security configurations. Active Directory (AD) Management Maintain a clean and organized Active Directory environment (users, GPOs, OUs, and permission structures). Support hybrid AD setups (including Azure AD Sync tools). Security and Uptime Proactively monitor infrastructure health, applying security patches and updates to minimize risks. Serve as a point of contact during system-related incidents or outages. Collaboration Across Teams Work cross-functionally with the IT team on new initiatives and migration projects. Mentor entry level IT staff and actively contribute to knowledge-sharing. </p><p><br></p><p><strong>About You </strong>This role is ideal for someone who isn’t afraid to roll up their sleeves and tackle complex problems head-on. You’re motivated by the opportunity to deepen your cloud and security expertise while contributing to impactful initiatives. If this sounds like you, we’d love to hear from you!</p>
<p>Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. </p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS 5 DAYS ONSITE</strong></p><p><strong>DURATION: 12 MONTH CONTRACT </strong></p><p><strong>RATE: $27-$32/hr</strong></p><p> </p><p><strong><u>RESPONSIBILITIES </u></strong></p><ul><li>Provides end user support to internal staff </li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
We are looking for a skilled Network Administrator/I.T Analyst to join our team in Fort Payne, Alabama. In this Contract-to-permanent role, you will provide crucial technical support to plant and office environments, ensuring seamless operation of hardware, software, and network systems. This position offers an excellent opportunity to work in a dynamic manufacturing environment while contributing to mission-critical IT solutions.<br><br>Responsibilities:<br>• Deliver timely technical assistance and guidance on the use of company hardware and software within both office and plant settings.<br>• Resolve first and second-level issues through the IT Helpdesk ticketing system, ensuring efficient problem-solving.<br>• Collaborate with teams such as Logistics, Production, Maintenance, and Engineering to address downtime issues and maintain operational continuity.<br>• Install, configure, test, and upgrade hardware and software, including workstations, shop floor systems, and label printers.<br>• Monitor and maintain network systems, including backups, antivirus software, and user account management.<br>• Support essential IT systems on-site, such as shipping and sequencing platforms, ensuring their optimal performance.<br>• Develop SQL queries and data extracts to meet reporting requirements at an intermediate level.<br>• Assist with multiple IT projects across the organization, promoting end-user satisfaction and teamwork.<br>• Stay updated on industry advancements to enhance technical skills and knowledge.<br>• Provide after-hours support when required to ensure continuous plant operations.
We are looking for an experienced SharePoint Administrator to join our team on a contract basis. In this role, you will play a key part in managing and optimizing our SharePoint environment as we transition data to a new platform. This position is based in San Antonio, Texas, and offers a hybrid or remote work arrangement if needed.<br><br>Responsibilities:<br>• Migrate data from the existing SharePoint site to the newly established platform, ensuring accuracy and efficiency.<br>• Organize, clean up, and maintain data by addressing duplicate files and streamlining folder structures.<br>• Collaborate with an onsite engineer to coordinate tasks and ensure alignment with project requirements.<br>• Perform ongoing maintenance and support for the SharePoint environment, addressing any technical issues as they arise.<br>• Prioritize and safeguard sensitive documents, including corporate, HR, and executive reports, during the transition process.<br>• Optimize SharePoint performance by monitoring and tuning database systems.<br>• Provide recommendations for improvements to the SharePoint environment based on best practices and organizational needs.<br>• Ensure compliance with data security standards and company policies throughout the migration process.
<p>Join our team as a Devops Engineer / Linux Systems Administrator, where you'll maintain and optimize a Linux-based infrastructure, ensuring peak performance and rock-solid reliability. Your expertise in managing CI/CD pipelines will streamline our development process, turning code into deployment magic.</p><p> </p><p> Responsibilities:</p><p> </p><p> Manage and troubleshoot Linux systems with ninja-like precision.</p><p> Build, maintain, and optimize CI/CD pipelines to keep deployments swift and smooth.</p><p> Monitor system performance and security like a hawk.</p><p> Collaborate with developers to automate processes and improve workflows.</p><p> Requirements:</p><p> </p><p> Proven Linux administration experience (bonus points for scripting wizardry).</p><p> Hands-on CI/CD pipeline management experience (Jenkins, GitLab, or similar).</p><p> Strong understanding of version control systems (Git is your jam).</p><p> Problem-solving skills that would impress MacGyver.</p><p> If you love automation, uptime, and turning chaos into order, we’d love to hear from you!</p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Cedar Rapids, Iowa City, and Muscatine, Iowa area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***</p>
We are looking for an experienced IT Service Desk Lead to manage and improve service desk operations within our organization. This contract position is based in Encinitas, California, and offers an opportunity to oversee IT processes, drive efficiency, and ensure exceptional support for end users. The ideal candidate will possess strong leadership skills and expertise in ITIL processes, along with a commitment to delivering high-quality service.<br><br>Responsibilities:<br>• Oversee ITIL processes, including incident, service, problem, and asset management, ensuring alignment with organizational standards.<br>• Identify opportunities for service desk process improvements, develop detailed documentation, and communicate updates to stakeholders.<br>• Collaborate with IT teams to ensure smooth implementation and support for changes to applications, infrastructure, and services.<br>• Supervise and develop service desk staff, ensuring adequate resources and skills to meet service level expectations.<br>• Monitor and manage incoming incidents, ensuring timely and effective resolution of end-user issues.<br>• Configure and maintain service desk tools to support ITIL processes and optimize workflow efficiency.<br>• Promote the creation and maintenance of knowledge documentation to empower users to resolve common issues independently.<br>• Conduct root cause analysis for problems, compile reports, and collaborate with stakeholders to prevent recurrence.<br>• Research emerging technologies, services, and standards to enhance IT service management practices.<br>• Analyze service desk data and create dashboards to evaluate process health and customer service levels.
<p>Are you a skilled Network Administrator with a passion for building, maintaining, and troubleshooting networks that deliver seamless connectivity? Do you have hands-on experience with <strong>Juniper Networks</strong> and/or <strong>Cisco Meraki</strong> technologies? If so, we have a great opportunity for you! Robert Half is partnering with a leading organization to find a talented <strong>Network Administrator</strong> who can ensure their network infrastructure runs smoothly, securely, and efficiently. This is a fantastic opportunity to work with cutting-edge technologies while supporting a collaborative IT team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain network infrastructure, with a focus on <strong>Juniper</strong> and/or <strong>Cisco Meraki</strong> systems.</li><li>Monitor daily network operations, ensuring consistent availability and performance.</li><li>Perform regular updates, backups, and patches to maintain optimal system functionality and security.</li><li>Troubleshoot and resolve network issues, often in coordination with vendors or other team members.</li><li>Configure and manage network devices including routers, switches, firewalls, and wireless access points.</li><li>Support network security efforts by implementing best practices, addressing vulnerabilities, and monitoring for potential threats.</li><li>Collaborate with cross-functional IT teams to develop and execute network improvement plans and solutions.</li><li>Document network configurations, policies, and procedures for future reference and operational clarity.</li></ul>
<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Herndon, Virginia. This is a Contract to permanent position offering an excellent opportunity to showcase technical expertise and customer service skills. The ideal candidate will provide efficient support for desktop systems, applications, and network troubleshooting while maintaining high standards of service.<br><br>Responsibilities:<br>• Provide technical assistance and troubleshooting for Active Directory and Microsoft Windows environments.<br>• Resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Perform diagnostics and basic troubleshooting on Windows 10 systems and related software.<br>• Deliver clear and precise communication to users regarding technical solutions.<br>• Collaborate with team members to identify and implement improvements to support processes.<br>• Maintain confidentiality when handling sensitive information in compliance with organizational standards.<br>• Build strong working relationships with colleagues and users to foster a supportive environment.<br>• Adapt quickly to new systems and technologies to enhance service delivery.<br>• Execute tasks and follow instructions with precision and attention to detail.<br>• Manage workload effectively, even under pressure, to meet deadlines.
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>Olivia Quinlan from Robert Half is hiring for a skilled Help Desk Analyst II to join our team in Brockport, New York. This role involves providing technical support to over 2,600 users across 200+ locations, ensuring smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will excel in delivering detailed and timely assistance to end users while maintaining the integrity of IT systems.</p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p>The Desktop Support Specialist I is responsible for resolving support requests, as well as, meeting customer satisfaction and continuous service delivery demands. Applicant should be capable of working in a dynamic, fast-paced environment.</p><p><br></p><p><strong>REQUIREMENT: A+ (CAN BE EXPIRED, MUST BE ABLE TO PROVIDE CERT #)</strong></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS, onsite 5 days</strong></p><p><strong>DURATION: 12 MONTHS</strong></p><p><strong>PAY RATE: $25 - $30 BASED ON EXPERIENCE</strong></p><p><br></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Hardware troubleshooting: desktops, laptops, printers</li><li>Imaging - deep understanding of the process</li><li>Network troubleshooting, ability to articulate how you would troubleshoot issues</li><li>AV setup and support</li><li>Adding and creating accounts in Active Directory</li><li>Good customer service and communication</li></ul><p><br></p>
We are looking for an experienced IT Director to oversee and enhance the technological infrastructure of our organization in Peridot, Arizona. This long-term contract position requires a dynamic leader who can manage IT operations, ensure system reliability, and drive innovation to meet organizational goals.<br><br>Responsibilities:<br>• Lead and manage the IT department, ensuring efficient operations and continuous improvement.<br>• Oversee deskside support services to address technical issues and maintain high user satisfaction.<br>• Coordinate and execute hardware deployments, ensuring smooth integration with existing systems.<br>• Develop and maintain backup technologies to safeguard critical data and ensure business continuity.<br>• Implement and manage Cisco technologies to optimize network performance and security.<br>• Monitor and evaluate IT systems to identify areas for improvement and recommend innovative solutions.<br>• Collaborate with other departments to align technology strategies with organizational objectives.<br>• Ensure compliance with IT policies, standards, and regulatory requirements.<br>• Manage vendor relationships and negotiate contracts for IT services and equipment.<br>• Provide mentorship and guidance to the IT team, fostering growth and development.
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
