Add your latest resume to match with open positions.
3 results for Help Desk Analyst in Kalamazoo, MI
- Grand Rapids, MI
- onsite
- Permanent / Full Time
- 55000 - 65000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
- 2026-05-01T00:00:00Z
- Ada, MI
- onsite
- Temporary / Contract
- 23 - 28 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users<br>• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications<br>• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users<br>• Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance<br>• Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment<br>• Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier<br>• Assist with workstation setup, software installation, and routine configuration changes to keep users productive<br>• Maintain accurate support records and contribute to consistent service delivery across the desktop support function
- 2026-05-07T00:00:00Z
- Grand Rapids, MI
- onsite
- Permanent / Full Time
- 90000 - 110000 USD / Yearly
- We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions.<br><br>Responsibilities:<br>• Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders.<br>• Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction.<br>• Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs.<br>• Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities.<br>• Investigate system-related issues through root cause analysis and present recommendations backed by data findings.<br>• Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments.<br>• Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making.<br>• Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.
- 2026-05-07T00:00:00Z