We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users<br>• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications<br>• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users<br>• Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance<br>• Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment<br>• Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier<br>• Assist with workstation setup, software installation, and routine configuration changes to keep users productive<br>• Maintain accurate support records and contribute to consistent service delivery across the desktop support function

• Experience providing help desk or desktop support in a detail-oriented environment<br>• Working knowledge of Active Directory for routine user and access support tasks<br>• Hands-on experience supporting Microsoft Windows, including Windows 10 systems<br>• Ability to perform basic troubleshooting for hardware, software, and end-user issues<br>• Familiarity with service desk ticketing practices and incident documentation<br>• Strong communication skills with the ability to explain technical issues clearly to non-technical users<br>• Organized approach to prioritizing requests and managing multiple support tasks effectively

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