Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Galleria area looking to backfill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and process-driven <strong>Help Desk Technician</strong> with a client in the Woodlands area. In this role, you’ll play an integral part in supporting system migrations, troubleshooting technical issues, and delivering excellent customer service across a broad user base in 35 locations nationwide.</p><p>If you have expertise in <strong>ServiceNow ticketing</strong>, <strong>Active Directory administration</strong>, and <strong>Office 365/Windows 11 migrations</strong>, this could be a great fit for your skillset!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide help desk support to end users nationwide, primarily through remote support tools like <strong>ScreenConnect</strong>, ensuring timely ticket resolution and clear process follow-through.</li><li>Troubleshoot and resolve hardware and software issues including <strong>Active Directory account management</strong> (password resets, group memberships), <strong>Office 365 suite</strong>, and network connectivity.</li><li>Assist in the migration from <strong>Windows 10 to Windows 11</strong>, ensuring smooth transitions with minimal end-user interruptions.</li><li>Support day-to-day operations for ServiceNow ticketing by creating, monitoring, and resolving tickets, and following up on issues to ensure high levels of customer satisfaction.</li><li>Collaborate with team members to prepare laptops, install required software based on checklist-guided procedures, and manage hardware inventory (e.g., laptops, peripherals).</li><li>Manage and maintain <strong>POS accounts for new hires</strong>, integrating these systems with company workflows.</li><li>Leverage <strong>Accuflow laptop inventory</strong> tools to ensure seamless deployment and functionality in collaboration with pharmacies.</li><li>Contribute to inventory management efforts, maintaining up-to-date records of hardware and software distribution.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Are you an experienced Help Desk professional with a knack for troubleshooting and a strong grasp of Office 365 and Windows 11 migrations? Robert Half is partnering with a client in the Woodlands area looking to fill a <strong>Help Desk Technician</strong> role, providing hands-on technical support for a wide-reaching environment spanning 35 communities across the U.S. If you’re detail-oriented, process-driven, and thrive in fast-paced, team-oriented environments, we want to hear from you!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Assist in migrating Office 2016 to Office 365 and Windows 10 to Windows 11, utilizing hands-on expertise to support a smooth transition.</li><li>Provide remote hardware and software troubleshooting to a nationwide network of users using <strong>ScreenConnect</strong> and follow processes to resolution.</li><li>Communicate with team members to ensure laptops are appropriately prepared for users, including software installations per checklist guidelines.</li><li>Respond to, resolve, and document issues using <strong>JIRA ticketing system</strong> with sharp attention to process adherence.</li><li>Collaborate with users to address technical needs, efficiently handle <strong>POS accounts setup for new hires</strong>, and actively manage <strong>Accuflow laptop inventory</strong> to support pharmacy operations.</li><li>Contribute to inventory management, ensuring hardware (e.g., laptops, peripherals) is properly accounted for and operational across the organization.</li><li>Operate Active Directory for account setups and troubleshooting requests.</li><li>Work autonomously on smaller projects and communicate findings or issues to the appropriate internal stakeholders.</li></ul><p><br></p>
<p>Cloud Network Security Engineer</p><p><br></p><p><strong>About the Role:</strong></p><p>We are seeking a highly skilled Cloud Network Security Engineer to join our dynamic team. The ideal candidate will have a strong background in cloud security, network engineering, and compliance frameworks, with a focus on Linux, PowerShell, and PCI compliance. This role will involve designing, implementing, and maintaining robust security measures to protect our cloud infrastructure and data.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and manage cloud network security solutions, including firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs).</li><li>Configure and maintain network security devices and software.</li><li>Monitor network traffic for security threats and anomalies.</li><li>Respond to security incidents and conduct incident investigations.</li><li>Develop and maintain security policies, procedures, and standards.</li><li>Ensure compliance with industry regulations, such as PCI DSS.</li><li>Collaborate with development, operations, and other teams to identify and mitigate security risks.</li><li>Stay up-to-date with emerging security threats and technologies.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor's degree in computer science, information technology, or a related field.</li><li>3+ years of experience in network security engineering. </li><li>Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features.</li><li>Expertise in Linux operating systems and command-line interfaces.</li><li>Proficiency in PowerShell scripting.</li><li>Understanding of network protocols (TCP/IP, HTTP, DNS, etc.).</li><li>Experience with security tools and technologies (e.g., firewalls, IDS/IPS, VPNs, SIEM).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), or Certified Ethical Hacker (CEH). </li><li>Experience with PCI and SOC II compliance and security standards.</li><li>Knowledge of container technologies (e.g., Docker, Kubernetes).</li><li>Experience with automation and orchestration tools (e.g., Ansible, Terraform).</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.</p><p>• Handle provisioning, setup, and maintenance of network devices and related infrastructure.</p><p>• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.</p><p>• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.</p><p>• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.</p><p>• Diagnose and resolve issues with network hardware and cabling.</p><p>• Participate in the on-call rotation to provide after-hours support as needed.</p><p>• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.</p><p>• Execute additional IT tasks as assigned to ensure smooth operational functionality.</p>
<p>We are looking for a skilled and adaptable IT Support Specialist to join our team in Plattsburgh, New York. In this role, you will be responsible for the installation, configuration, and troubleshooting of networked hardware and software solutions for our clients. This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is eager to expand their technical expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Technical Installation & Support: Install, configure, and troubleshoot print/scan devices and related software both onsite and remotely across Northern New York. </li><li>Collaboration & Communication: Work closely with sales reps, field technicians, and internal teams to ensure smooth installations and high-quality service. </li><li>Client-Focused Problem Solving: Provide pre- and post-sales support, resolve high-priority issues, and maintain documentation and CRM records. </li></ul>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
<p>We are seeking a highly skilled <strong>Senior Network Analyst</strong> to join our team and provide technical expertise and leadership in managing, designing, and troubleshooting enterprise-level network infrastructures, in the Houston area. This critical role requires deep experience with diverse networking systems, tools, and protocols, alongside strong communication and project management skills. The ideal candidate will have extensive experience working in large enterprise environments and within sectors such as Oil and Gas.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Network Design and Deployment</strong>: Proactively design robust and scalable network solutions, ensuring alignment with business objectives and industry best practices.</li><li><strong>Troubleshooting and Performance Analysis</strong>: Execute advanced troubleshooting processes, including packet-level analysis with Wireshark and application performance root cause analysis, ensuring optimal network performance across the organization.</li><li><strong>Enterprise Firewall Expertise</strong>: Deploy, configure, and manage enterprise firewall solutions, including multiple Palo Alto NextGen Firewalls, Prisma solutions, and Panorama management.</li><li><strong>Cisco Hardware Management</strong>: Provide expert-level support and configuration for Cisco routers, switches, firewalls, wireless hardware, Nexus Data Center architecture solutions, and Cisco ISE/NAC for network access control.</li><li><strong>Network Protocols</strong>: Design and troubleshoot advanced protocols such as OSPF, EIGRP, BGP, spanning tree, DMVPN, IPSEC/SSL VPNs, and network security frameworks.</li><li><strong>Network Management Systems</strong>: Manage and optimize the SolarWinds Network Management suite of applications and leverage SNMP, NetFlow, IP SLA, and other network monitoring tools.</li><li><strong>Software-Defined Networking</strong>: Implement software-defined network solutions for increased flexibility, scalability, and operational efficiency.</li><li><strong>Project Management</strong>: Lead and contribute to network-related projects, including interfacing with customers and stakeholders to deliver solutions that meet business needs.</li><li><strong>Field Support in Oil and Gas</strong>: Provide strategic and hands-on network support for field operations in the Oil and Gas industry, liaising effectively with field technicians.</li></ul><p><br></p>
<p>We are seeking a highly skilled <strong>Senior Network Analyst</strong> to join our team and provide technical expertise and leadership in managing, designing, and troubleshooting enterprise-level network infrastructures, in the Houston area. This critical role requires deep experience with diverse networking systems, tools, and protocols, alongside strong communication and project management skills. The ideal candidate will have extensive experience working in large enterprise environments and within sectors such as Oil and Gas.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Network Design and Deployment</strong>: Proactively design robust and scalable network solutions, ensuring alignment with business objectives and industry best practices.</li><li><strong>Troubleshooting and Performance Analysis</strong>: Execute advanced troubleshooting processes, including packet-level analysis with Wireshark and application performance root cause analysis, ensuring optimal network performance across the organization.</li><li><strong>Enterprise Firewall Expertise</strong>: Deploy, configure, and manage enterprise firewall solutions, including multiple Palo Alto NextGen Firewalls, Prisma solutions, and Panorama management.</li><li><strong>Cisco Hardware Management</strong>: Provide expert-level support and configuration for Cisco routers, switches, firewalls, wireless hardware, Nexus Data Center architecture solutions, and Cisco ISE/NAC for network access control.</li><li><strong>Network Protocols</strong>: Design and troubleshoot advanced protocols such as OSPF, EIGRP, BGP, spanning tree, DMVPN, IPSEC/SSL VPNs, and network security frameworks.</li><li><strong>Network Management Systems</strong>: Manage and optimize the SolarWinds Network Management suite of applications and leverage SNMP, NetFlow, IP SLA, and other network monitoring tools.</li><li><strong>Software-Defined Networking</strong>: Implement software-defined network solutions for increased flexibility, scalability, and operational efficiency.</li><li><strong>Project Management</strong>: Lead and contribute to network-related projects, including interfacing with customers and stakeholders to deliver solutions that meet business needs.</li><li><strong>Field Support in Oil and Gas</strong>: Provide strategic and hands-on network support for field operations in the Oil and Gas industry, liaising effectively with field technicians.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We’re seeking a skilled <strong>Network Engineer</strong> to join our team in Tallahassee, FL. This is an <strong>onsite position</strong> where you’ll play a critical role in maintaining, securing, and optimizing our network infrastructure to ensure maximum performance and reliability. If you have a passion for networking technologies and thrive in hands-on, fast-paced environments, this opportunity is for you.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design, implement, and maintain LAN, WAN, and wireless networks.</li><li>Troubleshoot and resolve complex network performance issues.</li><li>Configure and support routers, switches, firewalls, and other network devices.</li><li>Ensure network security through monitoring, policies, and compliance with standards.</li><li>Collaborate with cross-functional teams to support business and IT initiatives.</li><li>Maintain documentation of network diagrams, configurations, and processes.</li><li>Monitor and analyze network performance, implementing improvements as needed.</li></ul><p><br></p>
<p>We are seeking a hands-on, strategic leader to serve as the Director of Fiber Network Operations. In this role, you will oversee the planning, deployment, maintenance, and performance of the fiber broadband infrastructure. You will lead a team of skilled technicians and engineers to ensure the delivery of high-performance, reliable, and scalable fiber services! This position is ideal for a proactive leader who thrives in both strategic planning and field-level execution. <strong> If you like the small town feel, the small company atmosphere, and ability to make an impact; then let's talk!</strong></p><p><br></p><p><strong><u>Relocation assistance is available!!</u> - MUST HAVE Telecom Industry Experience with Calix - Please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</strong></p>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p><strong>WEB APPLICATION , SOFTWARE, & DESKTOP SUPPORT ANALYST</strong> - DIRECT HIRE – PERMANENT - <strong><em>IMMEDIATE INTERVIEW</em></strong> !!</p><p> Location: Des Moines, IA (ON-SITE)</p><p> Salary: $60,000 - $70,000 base annual salary + Professional Perks! </p><p><strong>No third-party inquiries, please. Our client cannot provide sponsorship and cannot hire C2C. *</strong></p><p><strong>* SOFTWARE SUPPORT & END USER SUPPORT</strong></p><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email is listed on my LinkedIn page. *</strong></p><p>You will love this company. It is a unique and exciting opportunity to join a philanthropic organization, work with high-caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.</p><p>Work in a professional collaborative small team where you can TRULY make suggestions, work on supporting Web & Mobile applications, and have your tech suggestions heard. SUPPORT: Software, Web & mobile applications and general IT, User, & Desktop support with Autonomy, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the salaried Direct Hire permanent position with IMMEDIATE BENEFITS, APPLY TODAY! </p><p>Support a wide range of non-technical end users on questions using 3rd party proprietary software systems. Looking for polished collaborative communicator, troubleshooting, & customer service skills. The other half of your time will be spent troubleshooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.</p><p><strong>Requirements:</strong></p><ul><li>3+ years of a combination of basic hardware, Break / Fix, </li><li>software support, and end-user support. </li><li>Application support & modern new developed web/mobile applications </li><li>End User Training </li><li>Polished communication, end-user customer service, and collaboration skills are required.</li></ul><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. You can also contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one-click apply on our Robert Half website. </strong></p>
<p>Robert Half is searching for <strong>Network Engineer</strong> to support a construction company based in Seattle, WA. This Network Engineer will have a main focus of tackling upcoming projects as well as day to day operations. This position is a <strong>12 month contract</strong> with the potential to extend and is<strong> Hybrid in Seattle, WA (2 days onsite).</strong></p><p><br></p><p><strong>Job Details:</strong></p><p><strong>Duration:</strong> 12 months contract</p><p><strong>Schedule:</strong> Monday – Friday 8AM – 5PM</p><p><strong>Location: </strong>Hybrid – 2 days onsite / 3 days remote</p><p><br></p><p><strong>Job Duties:</strong></p><ul><li>Collaborate as part of a 3-person Networking team, contributing to both upcoming projects and ongoing network operations.</li><li>Deploy, and support HPE/Aruba network solutions, including switching, wireless, ClearPass, and Aruba Central.</li><li>Support the deployment of SD-WAN/SASE solutions to enhance connectivity, scalability, and security.</li><li>Configure and deploy dynamic routing protocols to optimize enterprise network performance, resilience, and operations.</li><li>Enhance data center security by developing and deploying network traffic visibility solutions, including application dependency mapping and micro-segmentation.</li><li>Perform Layer 2/VLAN design and configuration across multiple data centers to ensure efficient and reliable connectivity.</li><li>Provide troubleshooting and support for day-to-day network operations, ensuring high availability and performance.</li></ul>
What Will You Do? The ideal candidate for the Senior-level IT Engineer position will have the above technical skills and experience; excellent verbal and written communication skills; the ability to work independently and in a fast-paced environment; the ability to anticipate work needs and interact professionally with customers; excellent organizational skills, advanced project management skills, problem-solving ability, and attention to detail; the ability to multi-task, prioritize and manage time effectively; strong work ethic and detail oriented experience • You will be responsible for configuring, monitoring, and maintaining clients’ networks by troubleshooting and resolving any issues that may arise while providing constant access to a secure network that allows users to maximize their performance. • You will set up, install, configure, and support all networked equipment to maximize network efficiency and security. • You will create and implement network security measures and conduct regular performance tests. • You will handle escalated network support issues and mentor and delegate networking maintenance tasks to other members of the team. • You will be required to participate in our on-call rotation approximately twice a year. All work is dispatched from our Forest Hills office, and you may go to one, or as many as five clients within a day depending on the project but may return for multiple days until the work is complete. Please Note: Most clients are within a 50-mile radius of Pittsburgh, and we supply the use of a company vehicle, and you must have reliable transportation, in the event you start or end your day from the field. (Mileage/Parking reimbursement).
<p>Robert Half is seeking a skilled <strong>Network Engineer</strong> for a contract opportunity with one of our clients in Tucson, AZ. The ideal professional will have a strong technical background in designing, implementing, and troubleshooting secure and efficient network architectures. This role offers an opportunity to contribute to significant enterprise-level projects within a dynamic environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Plan, design, deploy, and maintain the organization’s network infrastructure, ensuring optimal performance and security.</li><li>Troubleshoot and resolve complex network issues to minimize downtime and disruptions.</li><li>Monitor and analyze network performance, identifying areas for improvement and implementing enhancements accordingly.</li><li>Collaborate with cross-functional teams to ensure seamless integration of network systems with other IT systems.</li><li>Implement and manage firewalls, VPNs, and other network security measures to safeguard the organization's information.</li><li>Assist with the configuration and maintenance of routers, switches, wireless access points, and other network hardware.</li><li>Document network configurations, changes, and issue resolutions clearly and in detail.</li><li>Stay up-to-date with the latest trends and best practices in network technologies, recommending upgrades or improvements as needed.</li></ul><p><br></p>
<p>Robert Half is seeking a skilled <strong>Network Engineer</strong> for a contract opportunity with one of our clients in Phoenix, AZ. The ideal professional will have a strong technical background in designing, implementing, and troubleshooting secure and efficient network architectures. This role offers an opportunity to contribute to significant enterprise-level projects within a dynamic environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Plan, design, deploy, and maintain the organization’s network infrastructure, ensuring optimal performance and security.</li><li>Troubleshoot and resolve complex network issues to minimize downtime and disruptions.</li><li>Monitor and analyze network performance, identifying areas for improvement and implementing enhancements accordingly.</li><li>Collaborate with cross-functional teams to ensure seamless integration of network systems with other IT systems.</li><li>Implement and manage firewalls, VPNs, and other network security measures to safeguard the organization's information.</li><li>Assist with the configuration and maintenance of routers, switches, wireless access points, and other network hardware.</li><li>Document network configurations, changes, and issue resolutions clearly and in detail.</li><li>Stay up-to-date with the latest trends and best practices in network technologies, recommending upgrades or improvements as needed.</li></ul><p><br></p>
We are looking for a dependable and detail-oriented Test Center Administrator to join our team on a contract basis in Rapid City, South Dakota. This role involves overseeing the testing environment, ensuring compliance with established protocols, and supporting candidates during their examination process. If you are organized, tech-savvy, and enjoy interacting with people, this position provides a dynamic and engaging opportunity.<br><br>Responsibilities:<br>• Welcome candidates to the testing center, verify their identification, and ensure they meet all check-in requirements.<br>• Conduct security checks to ensure candidates do not bring unauthorized materials such as calculators, notes, or electronic devices into the testing room.<br>• Monitor the testing area by walking through the site every 10-15 minutes to ensure a secure and distraction-free environment.<br>• Assist candidates with web-based tests and provide guidance on procedures as needed.<br>• Perform light administrative tasks such as scanning, organizing files, and email correspondence.<br>• Utilize computer applications and maintain proficiency in tools like Microsoft Excel and Word to support operational tasks.<br>• Address candidate inquiries and provide excellent customer service throughout the testing process.<br>• Ensure the testing station is well-maintained and adheres to all protocols for cleanliness and organization.
We are offering a long-term contract employment opportunity for a Network Administrator in Pittsburgh, Pennsylvania. You will be working in a fast-paced environment where your skills in network configurations, security practices, and infrastructure management will be utilized.<br><br>Responsibilities:<br><br>• Manage and maintain network configurations including routers, switches, and firewalls<br>• Apply network security protocols and practices to ensure the integrity and safety of the company's data<br>• Utilize network monitoring tools for proactive troubleshooting and issue resolution<br>• Manage cloud networking platforms such as AWS, Azure, or Google Cloud<br>• Collaborate with team members to solve complex network-related problems<br>• Implement and maintain Cisco Technologies and EO/IR systems<br>• Administer Microsoft Active Directory and manage backup technologies<br>• Oversee computer hardware and configuration management<br>• Participate in the design and implementation of network infrastructure projects
