We are looking for a dedicated Collections Specialist to join our team in Edmonds, Washington, on a Contract to permanent basis. In this role, you will be responsible for managing auto loan portfolios by contacting customers with overdue payments and arranging solutions to prevent accounts from escalating to legal actions. This position offers a dynamic work environment with opportunities to grow your expertise in consumer collections.<br><br>Responsibilities:<br>• Contact customers to remind them of upcoming or overdue auto loan payments, ensuring clear communication about their account status.<br>• Manage a portfolio of accounts, handling calls ranging from 5-day reminders to accounts that are up to 180 days past due.<br>• Perform 50-100 daily outbound calls to customers, following a structured call sheet to meet departmental goals.<br>• Arrange payment plans with customers to help them avoid further financial complications or legal escalation.<br>• Utilize Microsoft Excel and Word to document account updates and maintain accurate records.<br>• Collaborate with team members to ensure consistent follow-up and resolution of overdue accounts.<br>• Apply skip tracing techniques using AutoMasters and other systems to locate hard-to-reach customers.<br>• Provide courteous and detail-oriented customer service while discussing sensitive financial matters.<br>• Adhere to business casual dress code, maintaining a focused and respectful demeanor in all interactions.<br>• Work closely with managers to improve collection strategies and achieve departmental targets.
We are looking for an organized and detail-oriented Office Services Associate to join our team in Boulder, Colorado. This Contract position involves managing essential back-office functions, including copy, mail, and digital services, while ensuring the smooth operation of hospitality, reception, and audio/visual support. The ideal candidate will thrive in a fast-paced environment and demonstrate excellent customer service and teamwork skills.<br><br>Responsibilities:<br>• Perform reprographics, mail handling, and intake tasks following established procedures and timelines.<br>• Operate and maintain office equipment, troubleshooting basic issues and replenishing supplies such as paper and toner.<br>• Ensure accurate documentation of tasks using appropriate logs and job tickets.<br>• Communicate effectively with supervisors and clients regarding project deadlines and requirements.<br>• Conduct quality assurance checks to ensure the accuracy and completion of work.<br>• Prioritize and manage workflow to meet deadlines and client expectations.<br>• Adhere to company and client policies while maintaining confidentiality of sensitive information.<br>• Assist with hospitality and reception services, including audio/visual setup and support as needed.<br>• Handle physical tasks such as lifting up to 50 lbs regularly to support operational needs.<br>• Collaborate with team members to maintain a productive and positive work environment.
We are looking for a dedicated and detail-oriented individual to join our team as a Sales / Customer Service Support specialist in Austin, Texas. In this long-term contract role, you will play a key part in fostering positive relationships with customers, managing sales territories, and ensuring smooth operations through effective communication and organizational skills. This position offers a dynamic hybrid work environment and comprehensive training to support your success.<br><br>Responsibilities:<br>• Assist in the approval, registration, and management of pricing and coding processes within internal systems.<br>• Provide exceptional customer service through correspondence and support for over 100+ customers.<br>• Collaborate closely with sales managers and team members to oversee assigned sales territories.<br>• Utilize Excel, CRM tools, and other platforms to track shipments, manage billing functions, and maintain accurate records.<br>• Contribute to a team-oriented culture by actively participating in meetings and sharing insights.<br>• Ensure all tasks are completed with attention to detail and adherence to deadlines.<br>• Handle inbound calls and emails, addressing customer inquiries and resolving issues efficiently.<br>• Participate in an 8-12 week training program to gain proficiency in company systems and processes.<br>• Apply time management skills to balance multiple tasks and priorities effectively.<br>• Maintain clear and effective communication with stakeholders while adhering to business casual dress standards.
<p>We are looking for a diligent and organized Medical Insurance Verifications Specialist to join our team at a growing Sub-Acute Care Center. This unique role requires a candidate with a special combination of administrative skills and direct experience in health care, particularly in the areas of authorizations and insurance verification.</p><p><br></p><p>Responsibilities:</p><ul><li>Verify patient insurance coverage, including validating benefits and eligibility, and ensure accurate data entry in our patient record system.</li><li>Process referrals, pre-authorizations, and pre-certifications for patients.</li><li>Coordinate with healthcare providers, patients, and insurance companies to obtain authorizations for patient treatment.</li><li>Communicate effectively and courteously with patients and their representatives, physicians, other hospital personnel, and insurance companies.</li><li>Manage and oversee administrative tasks and office operations to ensure the facility runs smoothly and efficiently.</li><li>Maintain strict confidentiality of patient health information in compliance with health insurance portability and accountability act (HIPAA) regulations.</li><li>Assist with administrative duties such as answering phones, scheduling appointments, and filing paperwork.</li></ul><p><br></p>
<p>Are you passionate about delivering exceptional customer service and creating memorable experiences? Do you thrive in solving problems, connecting with customers, and ensuring satisfaction at every touchpoint? Our client is seeking a dedicated Customer Experience Specialist to join their team. This opportunity allows you to make an impact by enhancing relationships and driving customer loyalty for a purposeful and growing organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels promptly and professionally.</li><li>Identify customer needs, resolve issues, and ensure customer satisfaction by providing solutions in a timely and efficient manner.</li><li>Follow up on customer concerns, actively listen, and ensure a seamless and positive experience throughout the process.</li><li>Maintain accurate records of customer interactions, feedback, and resolutions using CRM software or other tools.</li><li>Collaborate with internal teams to streamline workflows and suggest improvements in customer service procedures.</li><li>Nurture relationships with clients and customers, fostering loyalty and repeat business.</li><li>Represent the company’s values, policies, and messaging in all customer interactions to maintain its reputation and integrity.</li><li>Partner with coworkers and management to meet shared goals, ensuring the best possible customer experience.</li></ul><p><br></p>
<p>We are seeking a detail-oriented <strong>Insurance Verification Specialist</strong> with <strong>Medi-Cal experience</strong> to join our team. This role is critical to ensuring that patient insurance information is accurately verified and updated to maintain a seamless billing process and exceptional patient care. The ideal candidate has hands-on experience with Medi-Cal programs, strong communication skills, and a commitment to excellence in administering insurance verifications.</p><p><strong>Key Responsibilities</strong></p><ul><li>Verify insurance eligibility, benefits, and coverage for Medi-Cal and other insurance providers.</li><li>Obtain and validate pre-authorization and referral requirements for medical services.</li><li>Accurately input patient insurance information into the system and update records as needed.</li><li>Communicate with patients, insurance companies, and healthcare providers to clarify coverage details.</li><li>Resolve insurance-related issues and discrepancies efficiently and proactively.</li><li>Ensure compliance with Medi-Cal guidelines, policies, and procedures.</li><li>Collaborate with billing teams to ensure timely claims submission and support revenue cycle processes.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Sales Support Specialist to join our team in Monument, Colorado. In this contract-to-permanent position, you will play a key role in ensuring the smooth operation of our sales processes by managing orders, coordinating with multiple departments, and maintaining accurate records. This onsite role is perfect for someone who thrives in a fast-paced, team-oriented environment and is eager to contribute to a growing organization.<br><br>Responsibilities:<br>• Provide administrative and operational support to the Sales Manager to ensure seamless sales processes.<br>• Accurately process customer orders for parts, full systems, and warranty claims, ensuring timely delivery.<br>• Handle the packing and shipping of parts and warranty equipment to meet customer needs.<br>• Communicate with field teams to provide updates on orders and address inquiries related to parts and systems.<br>• Maintain and update production and scheduling boards both digitally and physically for accuracy.<br>• Manage production schedules and departmental documentation using SharePoint and other tools.<br>• Serve as a backup for invoice processing and assist with digital inventory tasks such as transfers, refurbishing, and order fulfillment.<br>• Contribute to Quality Control efforts by assisting with warranty-related data entry.<br>• Oversee the organization and logistics of the company’s rental inventory to ensure availability and accuracy.<br>• Collaborate with team members to resolve issues and ensure efficient daily operations.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p><br></p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Medical Accounts Receivable Specialist to join our team in Doylestown, Pennsylvania. In this long-term contract position, you will play a vital role in managing Medicare billing, insurance claims, and patient accounts to ensure the financial stability of the organization. This opportunity is ideal for professionals with expertise in medical billing processes and a commitment to resolving accounts efficiently and accurately.<br><br>Responsibilities:<br>• Manage Medicare billing operations, ensuring all patient accounts are handled with accuracy and compliance.<br>• Submit electronic and paper insurance claims following payer guidelines and regulatory requirements.<br>• Process patient claims promptly and oversee account management to maintain compliance standards.<br>• Conduct timely follow-ups on payments to resolve outstanding balances, collaborating with stakeholders as necessary.<br>• Regularly review work lists to prioritize accounts requiring immediate attention and action.<br>• Work assigned accounts diligently until they are fully resolved, maintaining detailed documentation throughout the process.<br>• Analyze remittances to confirm that charges processed or paid align with insurance contracts and fee schedules.<br>• Utilize and interpret billing forms such as UB04 and 1500 to ensure proper claim submission and resolution.<br>• Leverage electronic medical record systems and billing software to streamline account management and reporting.
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>Robert Half has partnered with a growing stable construction company in Raleigh to assist them in hiring an experienced AR/Collections Specialist. To be considered for this permanent position, the successful applicant will have project base collections experience in the construction, architecture. contracting or engineering industry. In this role, you will focus on managing accounts receivable, driving collections efforts, and ensuring accurate financial reporting. This position is ideal for someone with strong analytical skills and a passion for optimizing processes. This company offers a very flexible hybrid schedule that allows almost a fully remote work situation. Job candidates must reside in North Carolina to be considered for this permanent AR/Collections Specialist position. </p><p><br></p><p>Responsibilities:</p><p>• Lead collections efforts to recover overdue payments, collaborating with internal teams to ensure timely resolution.</p><p>• Prepare and reconcile accounts receivable aging reports and other financial documents to align with the general ledger.</p><p>• Develop and monitor key performance indicators (KPIs) related to collections and accounts receivable to assess and improve efficiency.</p><p>• Process incoming cash and check payments using a paperless system, ensuring accurate and prompt recording of transactions.</p><p>• Investigate and resolve issues related to unapplied cash, ensuring proper allocation to client invoices.</p><p>• Support month-end reporting processes, including generating and reconciling financial reports.</p><p>• Optimize shared services accounts receivable processes to enhance performance and streamline workflows.</p><p>• Maintain accurate financial records and dashboards to provide clear visibility into accounts receivable metrics.</p><p>• Collaborate with other departments to address billing discrepancies and improve client communication.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p>
<p>We are looking for a highly organized and customer-focused Front Desk Coordinator to join our team on a contract basis. This role is based in Doral, Florida, and requires a bilingual individual fluent in English and Spanish. The ideal candidate will have prior experience in a body shop or collision center and possess a deep understanding of car parts.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients and visitors in a courteous and welcoming manner, ensuring a positive first impression.</p><p>• Receive and manage deliveries.</p><p>• Coordinate services and assist with client inquiries to provide exceptional customer support.</p><p>• Handle inbound calls, addressing customer needs and providing accurate information regarding services.</p><p>• Maintain an organized front desk area, ensuring all administrative tasks are completed efficiently.</p><p>• Collaborate with team members to anticipate and address operational needs proactively.</p><p>• Support the team by planning ahead and staying resourceful in a fast-paced environment.</p><p>• Utilize knowledge of car parts to assist with customer questions and service coordination.</p><p>• Provide bilingual communication in English and Spanish to cater to a diverse clientele.</p><p><br></p><p>If you have any questions, you may contact Camila Checa at Robert Half Miami office.</p>
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
We are looking for a detail-oriented Office Services Associate to join our team in Austin, Texas. This contract position is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional office support services. The role involves handling reprographics, mail services, and other back-office functions, with opportunities to contribute to hospitality, reception, and audio/visual support as needed.<br><br>Responsibilities:<br>• Manage reprographics and mail services, ensuring timely and accurate completion of tasks.<br>• Utilize logs and job tickets to track and prioritize office service requests.<br>• Perform quality assurance checks on completed work to maintain high standards.<br>• Troubleshoot basic equipment issues and ensure machines are stocked with necessary supplies.<br>• Communicate effectively with supervisors and clients to address job or deadline-related concerns.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Maintain organization and attention to detail while working on multiple tasks.<br>• Collaborate with team members to ensure efficient workflow and client satisfaction.<br>• Lift and move materials weighing up to 50 lbs as required.<br>• Adhere to established procedures and company policies while completing office services tasks.
<p>We are seeking a highly organized and detail-oriented <strong>Insurance Authorization Specialist</strong> with proven <strong>Microsoft Excel expertise</strong> to join our team. In this critical role, you will be responsible for securing insurance authorizations and ensuring compliance with pre-approval requirements for medical services and procedures. If you thrive in fast-paced environments and are motivated by efficiency and accuracy, we want to hear from you!</p><p><strong>Key Responsibilities</strong></p><ul><li>Obtain and manage authorizations from insurance providers for medical services and procedures.</li><li>Track and document authorization statuses in systems, spreadsheets, and other databases.</li><li>Maintain organized records in <strong>Microsoft Excel</strong> for tracking deadlines, approvals, and patient-specific insurance requirements.</li><li>Collaborate with medical staff and billing departments to ensure insurance approvals align with patient care plans.</li><li>Communicate with patients and insurance companies to address issues, verify coverage requirements, or request additional documentation.</li><li>Proactively follow up on pending authorizations to avoid delays in medical services.</li><li>Ensure compliance with HIPAA regulations and insurance provider-specific policies.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join our team in York, Pennsylvania. In this role, you will focus on managing chargebacks, processing disputes, and ensuring accurate credit handling for customer accounts. This position requires strong attention to detail, excellent communication skills, and a solid understanding of collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Handle customer chargebacks based on contract terms.</p><p>• Investigate and resolve disputes related to chargebacks.</p><p>• Process credits to customer accounts.</p><p>• Monitor and manage outstanding chargebacks across customer accounts.</p><p>• Provide support by performing duties for team members.</p><p>• Utilize SAP and Microsoft Office tools to streamline processes and enhance efficiency</p>
<p>We are looking for a detail-oriented Medical Biller/Collections Specialist to join our team in Eugene, Oregon. In this contract role, you will play a vital part in managing patient accounts, ensuring accurate billing, and maintaining compliance with healthcare regulations. This position offers an opportunity to work in a fast-paced environment while contributing to the smooth fiscal operations of the department.</p><p><br></p><p>Responsibilities:</p><p>• Process patient accounts diligently, including monitoring balances, issuing credits, and managing collections.</p><p>• Ensure the accuracy and accessibility of patient, staff, and departmental information.</p><p>• Assist with billing tasks across multiple programs and departments, adhering to established procedures.</p><p>• Perform data entry and clerical duties with precision and attention to detail.</p><p>• Operate standard office equipment efficiently and troubleshoot issues as needed.</p><p>• Maintain confidentiality of sensitive patient and client information.</p><p>• Communicate effectively with staff, patients, and visitors, using diplomacy and professionalism.</p><p>• Adapt to frequent interruptions while prioritizing tasks in a busy work environment.</p><p>• Comply with all accreditation and regulatory standards applicable to the role.</p><p>• Support miscellaneous office tasks, including cleaning work areas and light equipment movement.</p>
<p>We are looking for a diligent and organized Medical Insurance Verifications Specialist to join our team at a growing Sub-Acute Care Center. This unique role requires a candidate with a special combination of administrative skills and direct experience in health care, particularly in the areas of authorizations and insurance verification.</p><p><br></p><p>Responsibilities:</p><ul><li>Verify patient insurance coverage, including validating benefits and eligibility, and ensure accurate data entry in our patient record system.</li><li>Process referrals, pre-authorizations, and pre-certifications for patients.</li><li>Coordinate with healthcare providers, patients, and insurance companies to obtain authorizations for patient treatment.</li><li>Communicate effectively and courteously with patients and their representatives, physicians, other hospital personnel, and insurance companies.</li><li>Manage and oversee administrative tasks and office operations to ensure the facility runs smoothly and efficiently.</li><li>Maintain strict confidentiality of patient health information in compliance with health insurance portability and accountability act (HIPAA) regulations.</li><li>Assist with administrative duties such as answering phones, scheduling appointments, and filing paperwork.</li></ul>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented and organized <strong><em>Receptionist </em></strong>to join a team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient front office experience. The ideal candidate will bring strong customer service skills and a proactive approach to handling a variety of administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients in a courteous and detail-oriented manner.</p><p>• Answer, screen, and direct incoming calls on a multi-line switchboard.</p><p>• Manage incoming and outgoing mail, ensuring timely processing and distribution.</p><p>• Maintain the organization and cleanliness of the front desk and reception area.</p><p>• Order and manage office supplies to ensure a well-stocked and functional workspace.</p><p>• Provide general administrative support to the team, including filing and data entry.</p><p>• Coordinate with internal departments to relay messages and schedule appointments.</p><p>• Handle inquiries and provide accurate information about the company and its services.</p>
<p><em>The salary range for this position is $130,000-$135,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Serve as the Canada payroll subject matter expert and lead.</li><li>Responsible for the Canada payroll function, including leading, managing, developing and mentoring of a Payroll Specialist and the execution of payroll in accordance with legislation and SOX requirements defined for the Canada payroll process.</li><li>Acting as back-up to the Payroll Specialist.</li><li>Supervising the preparation and submission of semi-monthly payrolls including reviewing and approving payroll reconciliations in-line with procedures, policies, and SOX (Sarbanes-Oxley) controls.</li><li>Assesses and resolves escalated payroll issues and discrepancies.</li><li>Responsible for maintenance of payroll processes, procedures and controls ensuring up to date as business/processes evolve.</li><li>Lead and review the year end payroll calculations, reconciliations, filings, (T4’s, T4A’s, Releve1, T2200, EHT, CNESST, Alberta Worker Comp, Worksafe BC etc) to ensure issued in accordance with CRA (Canada Revenue Agency) and other regulatory requirements, including other jurisdictions (i.e. United Kingdom [P60’s, P11D’s], Germany and Spain).</li><li>Own and maintain payroll SOX compliance, design of internal controls and process maps.</li><li>Perform quarterly ADP WFN user access reviews.</li><li>Lead and manage any payroll audits that may arise because of regulatory, internal, and external audits.</li><li>Provide support on financial audits that require inputs from payroll, working closely with the finance team. </li><li>Stay current on the latest regulatory changes with respect to payroll and benefits to ensure payroll policy adherence and compliance per province.</li><li>Ensure an environment of continuous improvement is maintained to sustain maximum efficiency by researching, recommending, and implementing new or enhanced policies, procedures and processes to improve operational effectiveness. </li><li>Work closely with the Talent and Culture and Benefits team in all compensation and benefit related developments, ensuring all changes are communicated to the relevant stakeholders in a timely manner. </li><li>Performs other duties as assigned.</li></ul><p> </p><p><br></p><p><br></p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>We are looking for a dedicated Patient Registration Representative to join our team in French Camp, California, this is a part time position and does require some weekends. In this long-term contract role, you will play a vital part in ensuring accurate and efficient registration of patients while maintaining a high level of professionalism and care. This position is ideal for someone with experience in insurance verification who is committed to delivering excellent service in a healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Gather and input patient information into the hospital system by asking pertinent questions of patients or their relatives.</p><p>• Review documentation for accuracy and completeness, ensuring financial codes and account numbers are properly matched.</p><p>• Verify insurance coverage, including Medi-Cal, by checking ID cards, labels, and records.</p><p>• Provide clear explanations of hospital policies, procedures, and regulations related to patient registration.</p><p>• Direct patients to appropriate clinics, offices, or treatment facilities based on their needs.</p><p>• Manage clinic appointment systems to ensure smooth scheduling and coordination.</p><p>• Collaborate with healthcare providers and administrative teams to address patient concerns and streamline registration processes.</p>
