We are looking for a dedicated Collections Specialist to join our team in Edmonds, Washington, on a Contract to permanent basis. In this role, you will be responsible for managing auto loan portfolios by contacting customers with overdue payments and arranging solutions to prevent accounts from escalating to legal actions. This position offers a dynamic work environment with opportunities to grow your expertise in consumer collections. Responsibilities: • Contact customers to remind them of upcoming or overdue auto loan payments, ensuring clear communication about their account status. • Manage a portfolio of accounts, handling calls ranging from 5-day reminders to accounts that are up to 180 days past due. • Perform 50-100 daily outbound calls to customers, following a structured call sheet to meet departmental goals. • Arrange payment plans with customers to help them avoid further financial complications or legal escalation. • Utilize Microsoft Excel and Word to document account updates and maintain accurate records. • Collaborate with team members to ensure consistent follow-up and resolution of overdue accounts. • Apply skip tracing techniques using AutoMasters and other systems to locate hard-to-reach customers. • Provide courteous and detail-oriented customer service while discussing sensitive financial matters. • Adhere to business casual dress code, maintaining a focused and respectful demeanor in all interactions. • Work closely with managers to improve collection strategies and achieve departmental targets.

• Previous experience in collections, preferably in consumer or auto loans, is highly desirable. • Proficiency in using Microsoft Excel and Word for documentation and reporting purposes. • Familiarity with AutoMasters or similar collections systems is a plus. • Strong interpersonal and communication skills, with the ability to handle customer inquiries professionally. • Ability to make high-volume outbound calls daily while maintaining accuracy and efficiency. • Knowledge of credit and collection processes, including payment arrangements and skip tracing techniques. • Detail-oriented with excellent organizational skills to manage multiple accounts effectively. • Comfortable working Monday through Friday in an office setting with occasional extended hours as needed.

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Edmonds, WA
onsite
Contract / Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a dedicated Collections Specialist to join our team in Edmonds, Washington, on a Contract to permanent basis. In this role, you will be responsible for managing auto loan portfolios by contacting customers with overdue payments and arranging solutions to prevent accounts from escalating to legal actions. This position offers a dynamic work environment with opportunities to grow your expertise in consumer collections. Responsibilities: • Contact customers to remind them of upcoming or overdue auto loan payments, ensuring clear communication about their account status. • Manage a portfolio of accounts, handling calls ranging from 5-day reminders to accounts that are up to 180 days past due. • Perform 50-100 daily outbound calls to customers, following a structured call sheet to meet departmental goals. • Arrange payment plans with customers to help them avoid further financial complications or legal escalation. • Utilize Microsoft Excel and Word to document account updates and maintain accurate records. • Collaborate with team members to ensure consistent follow-up and resolution of overdue accounts. • Apply skip tracing techniques using AutoMasters and other systems to locate hard-to-reach customers. • Provide courteous and detail-oriented customer service while discussing sensitive financial matters. • Adhere to business casual dress code, maintaining a focused and respectful demeanor in all interactions. • Work closely with managers to improve collection strategies and achieve departmental targets.
2025-09-09T20:04:27Z