We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. In this Contract-to-Permanent position, you will play a key role in ensuring seamless communication with customers, managing orders, and supporting backend processes with efficiency and precision. This is an opportunity to contribute to a dynamic environment while enhancing your customer service and administrative skills.<br><br>Responsibilities:<br>• Greet customers promptly and professionally upon arrival.<br>• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.<br>• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.<br>• File job jackets systematically in designated cabinets for easy retrieval.<br>• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.<br>• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.<br>• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.<br>• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.<br>• Schedule appointments and manage email correspondence to support customer needs.<br>• Utilize Microsoft Excel and Word for data entry and reporting tasks.
<p>We are looking for a detail-oriented Healthcare Installation Representative to join our team in Wausau, Wisconsin. In this role, you will provide essential support in administrative functions while collaborating closely with healthcare professionals. This is a long-term contract opportunity ideal for someone who thrives in a dynamic environment and is committed to delivering excellent service. Must have healthcare experience! </p><p><br></p><p>Responsibilities:</p><p>• Handle customer inquiries with professionalism, ensuring timely and accurate responses.</p><p>• Perform data entry tasks with precision to maintain accurate records and documentation.</p><p>• Manage inbound calls and provide relevant information about healthcare benefits.</p><p>• Support benefit functions by processing renewals and assisting with COBRA administration.</p><p>• Execute clerical duties such as inventory tracking and organizing documentation.</p><p>• Coordinate video calls and phone interviews to facilitate communication with team members and clients.</p><p>• Assist with offshore operations and related administrative activities.</p><p>• Ensure compliance with healthcare regulations, including TRICARE and HealthCare.gov guidelines.</p><p>• Maintain effective communication with internal and external stakeholders to support team objectives.</p><p>• Utilize time management skills to prioritize tasks and meet deadlines efficiently.</p>
<p><strong><u>Job Summary:</u></strong> </p><p>We are seeking an <strong>experienced Dental Billing Specialist</strong> to join a fast-paced, customer-facing practice. This role focuses on managing complex dental billing processes, claims attachments, pre-determinations for treatment coverage, and all other administrative steps unique to dental billing. The ideal candidate is detail-oriented with strong communication skills, has direct dental billing experience, and is accustomed to working in an open and collaborative work environment.</p><p> </p><p><strong><u>Key Responsibilities:</u></strong> </p><ul><li><strong><u>Dental Billing Expertise:</u></strong> Process dental-specific claims accurately, ensuring all required documents, coding, and attachments are completed and submitted within specified deadlines. </li><li><strong><u>Pre-Determinations:</u></strong> Manage pre-determination requests for dental treatments, including navigating insurance requirements for advanced or specialized dental procedures. </li><li><strong><u>Claims Attachments</u></strong>: Compile, prepare, and submit claims attachments and required paperwork for insurance companies, ensuring compliance with dental-specific documentation protocols. </li><li><strong><u>Customer Interaction:</u></strong> Work closely with patients, insurance companies, and resolve billing inquiries promptly and professionally. Maintain a courteous and patient-first approach in customer-facing scenarios. </li><li><strong><u>Compliance: </u></strong>Stay updated on dental billing codes, insurance regulations, and healthcare compliance standards to ensure accuracy and precision in work execution. </li><li><strong><u>Team Collaboration: </u></strong>Work in a highly collaborative, open-office environment alongside front-facing staff and other departments to ensure seamless operational functioning. </li><li><strong><u>Multi-Step Processes:</u></strong> Navigate the more intricate and multi-step requirements of dental billing compared to other healthcare settings accurately and efficiently. </li></ul><p>Please complete an application and call (423) 244-0726 for more information and IMMEDIATE CONSIDERATION!</p>
<p>We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.</p><p><br></p><p>Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Details:</p><p>Location - Onsite: Moline, IL</p><p>Hours: M-F 8:30am-5pm</p><p>Duration: Contract-to-Hire</p><p><br></p><p>Key Responsibilities:</p><p>- Handle early-stage delinquency queues (typically 7+ days past due) with a focus on proactive, respectful outreach via phone, text, and email</p><p>- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery</p><p>- Collaborate with team members to find solutions and bring accounts back into good standing</p><p>- Progress into more complex queues over time, with opportunities to develop negotiation skills</p><p>- Contribute to a team culture that emphasizes member service, accountability, and collaboration</p>
<p><br></p><p>We are seeking a friendly and organized Medical Receptionist to join our healthcare team. In this role, you will be responsible for front-office tasks, including greeting patients, scheduling appointments, managing phone calls, and coordinating essential administrative duties. The ideal candidate will excel in customer service and have experience with electronic medical record (EMR) systems such as Cerner or Epic. Exceptional communication and multitasking skills are a must.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Welcome patients and visitors with a professional demeanor</li><li>Answer phones, schedule appointments, and handle inquiries</li><li>Maintain patient records and ensure accuracy in data entry using EMR systems</li><li>Provide support to medical staff and assist with office tasks as needed</li><li>Verify insurance information and assist with billing queries</li></ul>
<ul><li>Address and resolve complex customer inquiries and complaints quickly and professionally.</li><li>Serve as the primary point of contact for escalated issues and ensure timely resolutions.</li><li>Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.</li><li>Generate detailed reports from customer data, presenting key insights to management when required.</li><li>Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.</li><li>Monitor and optimize the effectiveness of customer service processes and tools.</li><li>Support team members by answering technical or procedural questions and acting as a resource in challenging situations.</li><li>Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.</li><li>Contribute to cross-departmental initiatives aimed at improving the customer experience.</li></ul>
<ul><li>Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Provide accurate information regarding products, services, policies, and procedures. </li><li>Handle complaints, troubleshoot issues, and follow up to ensure resolution.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor, as needed.</li><li>Maintain detailed records of customer interactions, transactions, and feedback in the company database.</li><li>Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service. </li></ul>
<p>We are looking for a dedicated Patient Registration Specialist to join our team in Rochester, Michigan on second shift. This Contract-to-Permanent position offers an excellent opportunity for individuals with strong customer service abilities and accurate data-entry skills to contribute to a healthcare environment. The role will require flexibility in scheduling, including virtual training and rotating shifts, along with adherence to health and safety requirements.</p><p><br></p><p>Responsibilities:</p><p>• Perform patient registration for emergency room visits, inpatient admissions, and outpatient services.</p><p>• Assist patients in navigating technology and resolving any technical issues during the registration process.</p><p>• Verify and update patient information accurately to ensure seamless scheduling and insurance processing.</p><p>• Deliver exceptional customer service by addressing patient inquiries and concerns with attention to detail.</p><p>• Collaborate with other departments to ensure smooth operational workflows.</p><p>• Maintain compliance with organizational policies, including health screenings, COVID vaccination, and flu shot requirements.</p><p>• Adapt to varying shift schedules, including virtual training and midnight rotations.</p><p>• Support additional departmental tasks as needed to optimize patient care and administrative efficiency.</p>
<p>We are looking for a dedicated Customer Service Representatives to join our client as their busy season is coming up. In this long-term contract position, you will play a key role in providing exceptional support to clients by managing inquiries, resolving issues, and ensuring satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities:</p><ul><li>Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism.</li><li>Handle outbound calls as needed to follow up on customer requests or provide updates.</li><li>Utilize data entry skills to accurately record customer information and interactions.</li><li>Manage email correspondence, ensuring timely and clear communication with clients.</li><li>Apply de-escalation techniques to resolve conflicts and ensure customer satisfaction.</li><li>Collaborate with team members to improve service delivery and resolve complex issues.</li></ul>
We are looking for a Customer Service Specialist to join our team in Holland, Ohio. In this contract to permanent position, you will play a vital role in delivering exceptional support to our clients through effective communication and problem-solving skills. This role requires a proactive approach to managing customer inquiries and ensuring satisfaction in every interaction. This client is looking for individuals with experience utilizing NetSuite software. <br> Responsibilities: • Respond promptly to inbound customer inquiries and provide accurate information to address their needs. • Process and manage order entries efficiently while adhering to company guidelines. • Handle both inbound and outbound calls professionally to resolve customer concerns. • Utilize NetSuite CRM to maintain and update customer records and ensure data accuracy. • Collaborate with team members to improve customer service processes and enhance overall customer experience. • Troubleshoot and resolve issues related to products or services in a timely manner. • Maintain a high level of professionalism and empathy during all customer interactions. • Identify opportunities to upsell or cross-sell products based on customer needs. • Follow company policies and procedures to ensure compliance in all activities.
<p>We are seeking a <strong>Patient Administrative Specialist</strong> to join our front office team in an outpatient clinic environment. As a <strong>Patient Administrative Specialist</strong>, you will play a vital role in ensuring smooth daily operations through coordination of new patients, surgery scheduling, and administrative support. This <strong>Patient Administrative Specialist</strong> position is ideal for someone who excels in communication, multitasking, and thrives in a patient-centered setting.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact at the front desk for patient check-in and check-out.</li><li>Welcome and assist patients with appointment-related inquiries, payments, and schedules.</li><li>Answer and manage multi-line phone system; direct calls, take messages, and route appropriately.</li><li>Confirm that insurance verifications and authorizations are completed before appointments.</li><li>Coordinate with providers to manage scheduling preferences and urgent patient requests.</li><li>Support provider-patient interactions using internal reference materials.</li><li>Perform administrative tasks such as updating databases, maintaining directories, and processing forms.</li><li>Operate electronic medical records and phone systems efficiently.</li><li>Uphold high standards of service and meet departmental expectations.</li><li>Respond to non-clinical CRMs and escalate when necessary.</li><li>Handle incoming faxes, mail distribution, and filing of clinic documentation.</li></ul>
We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p>We are looking for a Call Center Specialist to join our team in Las Vegas, Nevada. In this Contract-to-permanent position, you will play a critical role in delivering exceptional customer service to our clients. This role is ideal for someone with strong communication skills and the ability to work in a fast-paced, dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to customers by addressing inquiries, troubleshooting issues, processing orders, and offering technical solutions.</p><p>• Accurately document customer interactions and maintain up-to-date records in the system.</p><p>• Collaborate with team members to ensure timely and effective resolution of customer concerns.</p><p>• Participate in a rotating weekend schedule to ensure consistent customer support availability.</p><p>• Utilize customer service software and tools effectively to enhance the customer experience.</p><p>• Demonstrate a commitment to delivering superior service and maintaining an attentive and meticulous demeanor in all interactions.</p><p>• Follow company policies and procedures to achieve key performance metrics and uphold service standards.</p><p>• Attend and actively engage in the comprehensive training program to build skills and knowledge required for the role.</p><p>• Contribute to a positive team environment by sharing insights and supporting colleagues.</p><p>• Adapt to high-volume call center operations and handle multiple customer interactions efficiently.</p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Tustin, California. In this role, you will play a key part in managing accounts receivable and ensuring timely payments from clients. This position is ideal for someone with a strong background in collections and a proven ability to resolve billing issues efficiently.<br><br>Responsibilities:<br>• Conduct daily calls to clients to follow up on outstanding payments.<br>• Negotiate and establish payment arrangements with customers to address overdue accounts.<br>• Accurately post payments to the appropriate accounts and maintain up-to-date records.<br>• Investigate and resolve billing discrepancies to ensure account accuracy.<br>• Collaborate with internal teams to address and rectify account-related issues.<br>• Maintain detailed documentation of collection activities and communications.<br>• Monitor aging reports to prioritize collection efforts effectively.<br>• Ensure compliance with company policies and applicable regulations during collection processes.<br>• Provide exceptional customer service while maintaining a meticulous approach to sensitive financial matters.
<p>A modern and patient-focused dental practice in Carlsbad is looking for a warm, professional Front Office Receptionist to be the welcoming face of their clinic. If you love helping people, enjoy keeping things organized, and thrive in a healthcare setting, this role offers a great blend of customer service and administrative support.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Greet patients with a friendly and professional demeanor.</li><li>Check in and check out patients, verify insurance, and collect co-pays.</li><li>Schedule appointments and manage provider calendars.</li><li>Answer phone calls, respond to inquiries, and confirm appointments.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Assist with patient records, intake forms, and basic billing tasks.</li></ul>
Robert Half is assisting a healthcare organization in seeking a highly organized and detail-oriented ED Registrar for a long-term temporary assignment. The successful candidate will serve as the primary point of contact for patients, visitors, and medical staff in the emergency room, providing exemplary customer service while ensuring accurate recording and management of patient information.<br><br>The schedule for this position is:<br>Wk1 Sun, Tue, Wed, Th, Fr 4.30p-1a<br>Wk 2 Mon, Tue, Th, Fri, Sat, 4.30p-1a<br><br><br><br>Key Responsibilities:<br><br>Patient Registration: Collect, verify, and record patient information at registration to ensure all data is accurately documented in the system <br>Insurance Verification: Confirm patient insurance coverage and enter details into the system, ensuring compliance with policies and procedures <br>Customer Service: Provide prompt, courteous assistance to patients and visitors, addressing inquiries and concerns with professionalism and empathy <br>Coordination with Medical Staff: Collaborate with emergency room physicians and nurses to ensure smooth patient admission and communication during critical situations.<br>Document Management: Maintain compliance with HIPAA standards while handling sensitive patient information, ensuring all forms are completed and filed properly <br>Payment Processing: Process payments for services and provide receipts where needed, including collecting co-pays where applicable.<br><br>Previous experience in a healthcare setting, particularly in patient registration or administrative roles, is strongly preferred.<br>Proficiency with hospital information systems and software such as Epic or Cerner is a plus.<br>Ability to handle fast-paced, high-stress situations with efficiency while maintaining a calm demeanor.<br>Excellent verbal and written communication skills.<br>Strong attention to detail and organizational skills.<br>Knowledge of medical terminology and insurance processes is preferred.<br>Must be able to adapt and be reliable in a dynamic environment. For immediate consideration please call Christine at 215-244-1870, or send your updated resume to Christine at Christine.MacMahon@RobertHalf com Thank you!
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>A reputable organization in the heart of Honolulu is seeking a dedicated and personable <strong>Customer Service Representative (CSR)</strong> to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is <strong>on-site</strong> at the company’s Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers <strong>Hawaii-based candidates</strong> ready to attend <strong>in-person interviews</strong> and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.</li><li><strong>Problem Resolution:</strong> Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.</li><li><strong>Order Processing:</strong> Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.</li><li><strong>Documentation:</strong> Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.</li><li><strong>Product Knowledge:</strong> Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.</li><li><strong>Feedback Collection:</strong> Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.</li><li><strong>Service Updates:</strong> Inform customers about new products, promotions, and policy changes when applicable.</li><li><strong>Administrative Duties:</strong> Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.</li></ul><p><br></p>
<p>This job posting is for an <strong>Inside Sales Concierge Specialist</strong>, a role focused on managing inbound and outbound communications with patients in the aesthetics industry. Key responsibilities include booking paid consultations, converting leads into sales, handling patient inquiries across multiple channels (e.g., phone, email, social media), and reengaging patients. The role requires maintaining accurate CRM records, discussing financing options, collecting payments, and delivering excellent customer service.</p><p><br></p><p>The position is performance-driven, with strict <strong>Key Performance Indicators (KPIs)</strong> such as meeting monthly consult bookings, lead conversion rates, outbound communication targets (calls, texts, emails), and immediate responsiveness to patient inquiries (within 10 minutes). Additionally, it emphasizes professional communication, HIPAA compliance, self-education, and active collaboration in a fast-paced healthcare environment.</p><p><br></p><p>Applicants should be passionate about the aesthetics industry, possess outstanding communication skills, and demonstrate a proactive approach to learning and hitting sales goals. Regular performance monitoring and accountability are essential in this role. Failure to meet KPIs may lead to performance management or disciplinary action.</p>
<p>Are you passionate about making a difference in healthcare? Join our team as a <strong>Patient Access Facilitator</strong> and play a vital role in supporting patients and healthcare professionals by ensuring a seamless check-in, check-out, registration, and scheduling process.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Registration</strong></p><ul><li>Gather and update patient demographic and insurance details as part of the registration process.</li><li>Accommodate walk-in/add-on patients efficiently and assist them with registration and scheduling.</li><li>Provide support for patients with unique needs (e.g., non-English speakers, hearing-impaired individuals).</li><li>Obtain necessary signatures and authorizations and document account details accurately in the system.</li><li>Ensure the completion of all EMR checklists to maintain accurate patient records.</li></ul><p><strong>2. Scheduling</strong></p><ul><li>Schedule patient appointments promptly and accurately, collaborating with clinical teams to meet patient and staff needs.</li><li>Record all pertinent visit details, such as visit type, provider, and duration, while documenting scheduling notes as needed.</li><li>Maintain waitlists and optimize scheduling to fill appointment slots.</li><li>Assist with rescheduling and other appointment-related tasks as required.</li></ul><p><strong>3. Insurance Management</strong></p><ul><li>Demonstrate proficiency in insurance processes, including understanding third-party payers and eligibility systems.</li><li>Verify patients' insurance benefits, identify patient responsibilities, and document financial information to ensure proper reimbursement.</li><li>Act as a representative of the hospital by protecting both the patients' and organization's financial integrity.</li></ul><p><strong>Qualifications</strong></p><ul><li>Exceptional attention to detail and the ability to multitask in a fast-paced, patient-focused environment.</li><li>Familiarity with healthcare registration systems, EMR platforms, and scheduling procedures is preferred.</li><li>Strong knowledge of insurance processes and third-party payers.</li><li>Outstanding communication and problem-solving skills.</li><li>Dedication to upholding patient safety and adhering to healthcare regulations.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
<p>Robert Half is seeking a motivated and professional <strong>Customer Service Representative</strong> to support our client's commitment to improving customer satisfaction and operational efficiency. As a key member of the team, you will provide exceptional service, resolve customer inquiries, and ensure a seamless customer journey.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle customer inquiries via phone, email, or chat with professionalism and empathy.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Troubleshoot customer issues and escalate complex matters to appropriate departments.</li><li>Maintain detailed customer records and document interactions in the system.</li><li>Collaborate with team members and other departments to resolve issues promptly.</li><li>Stay updated on company policies, product updates, and industry trends to deliver high-quality support.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
