<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
Our client is looking for a Senior Systems Engineer at their location. The role involves designing, implementing, and managing core IT infrastructure with a focus on VMware technologies. You will play a crucial role in ensuring stability, scalability, and security for our systems. <br> Responsibilities: <br> An industry-leading organization in the food sector is seeking an experienced Senior Systems Engineer to design, implement, and manage core IT infrastructure with an emphasis on VMware technologies. This role is pivotal in ensuring a stable, scalable, and secure environment. <br> Key Responsibilities <br> Infrastructure Management: Design, deploy, and maintain enterprise servers, storage, and networking solutions. Monitor performance, troubleshoot issues, and lead upgrade and migration initiatives. VMware Administration: Oversee VMware vSphere, ESXi, and vCenter to maximize performance and cost-efficiency, including managing virtual machine provisioning, snapshots, and backups. Automation & Security: Develop automation scripts using PowerShell, PowerCLI, and Python. Enforce security best practices and compliance standards. Collaboration & Leadership: Work with cross-functional teams, mentor junior engineers, and document infrastructure processes.
<p>We are looking for a EDI Business Systems Analyst to join our team in Albuquerque, New Mexico. </p><p>This is a contract to permanent placement , local or willing to relocate is desired.</p><p>You will play a key role in analyzing, designing, and supporting electronic data interchange (EDI) solutions. Your work will directly contribute to streamlining processes and enhancing system integrations with various partners.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to gather and document business requirements for EDI transactions, ensuring alignment with organizational goals and industry standards.</p><p>• Develop and maintain data mapping specifications to enable seamless transformation and integration of EDI data across systems.</p><p>• Troubleshoot and resolve EDI-related issues, providing timely support to both internal teams and external trading partners.</p><p>• Analyze current EDI workflows and identify opportunities for process enhancements and efficiency improvements.</p><p>• Create and maintain detailed documentation for EDI processes, including system configurations and data mappings.</p><p>• Design, implement, and support solutions for EDI integrations with trading partners.</p><p>• Conduct research and analysis to ensure compliance with EDI X12 standards and best practices.</p><p>• Collaborate with cross-functional teams to develop business requirement documents (BRDs) and functional specification documents (FSDs).</p><p>• Utilize tools like Microsoft Visio to create process flow diagrams and improve system understanding.</p><p>• Provide training and support to stakeholders on EDI-related processes and tools.</p><p>Other duties as needed</p>
<p>As a <strong>Senior</strong> <strong>Systems Engineer</strong>, you will design, implement, and maintain advanced systems infrastructure to support critical enterprise applications. Playing a senior-level role, you’ll ensure system stability, efficiency, and compliance, while delivering expert-level support in a highly regulated gaming environment. Your expertise will help root out complex issues, guide design decisions, and enhance operational resilience. This role will be 100% onsite in Las Vegas, NV. </p><p><br></p><ul><li>Lead the design and deployment of new platforms as well as enhancements to existing Wintel and enterprise infrastructure.</li><li>Manage and prioritize a work request queue to consistently meet service level agreements and key performance indicators.</li><li>Oversee administration of Windows Server (2016/2019/2022) environments, Active Directory, Group Policy, VMware virtualization, and enterprise storage arrays.</li><li>Troubleshoot complex systems issues across Wintel platforms, perform root-cause analysis, and restore outages efficiently.</li><li>Develop high-availability solutions, including clustering, replication, and dynamic resource allocation.</li><li>Conduct system security audits, manage backup/recovery procedures, and support business continuity and disaster recovery strategies.</li><li>Research emerging technologies, stay current with industry trends, and recommend system enhancements.</li><li>Draft and manage detailed system documentation including configuration maps, process flow, and service records.</li><li>Collaborate closely with architects, business partners, and other technical teams to integrate systems and meet organizational objectives.</li><li>Participate in Incident, Problem, and Change Management workflows to ensure compliance and operational integrity.</li><li>Provide leadership in vendor evaluations, recommending technologies and guiding system design strategies.</li><li>Mentor junior engineers and IT staff, particularly in Wintel server administration best practices.</li><li>Maintain on-call availability as part of a rotational response team to handle emergency system issues.</li></ul>
We are looking for a skilled Help Desk Analyst II to join our team in Syracuse, New York. In this Contract-to-Permanent position, you will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring seamless operations for end-users. This opportunity is ideal for individuals with a strong IT background and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Deploy and configure PCs for new employees and system refresh projects.<br>• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance.<br>• Install, configure, and repair computer hardware and software to meet operational needs.<br>• Provide step-by-step guidance and support to users to resolve technical issues efficiently.<br>• Escalate complex technical problems to the appropriate team or higher-level support when necessary.<br>• Monitor and identify recurring technical issues, reporting them to the IT team for resolution.<br>• Troubleshoot and document user workstation issues in a fast-paced environment.<br>• Develop and maintain user-friendly system application procedures and documentation for employees and management.
<p><br></p><p>We are seeking a skilled and motivated <strong>Systems Engineer</strong> to support, design, and maintain enterprise infrastructure with a focus on <strong>Cisco networking</strong>, <strong>Citrix virtualization</strong>, <strong>cloud platforms</strong>, and <strong>Dell EMC storage and compute solutions</strong>. The ideal candidate will play a critical role in ensuring system stability, scalability, and security across a hybrid environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and support network and system infrastructure leveraging <strong>Cisco routers, switches, firewalls, and wireless</strong> technologies.</li><li>Deploy and maintain <strong>Citrix Virtual Apps and Desktops (formerly XenApp/XenDesktop)</strong> environments.</li><li>Manage, monitor, and optimize infrastructure in <strong>cloud environments</strong> (e.g., AWS, Azure, or Google Cloud).</li><li>Administer and support <strong>Dell EMC storage arrays</strong>, servers, and backup systems.</li><li>Perform system upgrades, patching, and troubleshooting across enterprise environments.</li><li>Collaborate with cross-functional teams to implement infrastructure solutions aligned with business needs.</li><li>Monitor system performance and proactively identify areas for improvement.</li><li>Ensure security best practices are followed and compliance requirements are met.</li><li>Maintain documentation related to architecture, configurations, processes, and procedures.</li></ul><p><br></p><p><br></p>
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
<p>Our client is seeking a Senior Systems Engineer to design, implement, and maintain essential IT infrastructure. This position is ideal for an experienced and hands-on professional with expertise in Microsoft technologies and network security - and telephony systems experience and AI integrations experience are preferred.</p><p> </p><p>This is a contract-to-hire role, and is onsite 5 days a week in Oakland, CA.</p><p> </p><p>Key Responsibilities:</p><p><strong>-</strong>Serve as technical escalation for complex IT infrastructure issues.</p><p>-Design, deploy, and optimize IT systems, ensuring security and reliability.</p><p>-Manage enterprise applications, virtual environments, and networks.</p><p>-Oversee telephony systems, including AI-enabled integrations.</p><p>-Drive security management protocols and best practices.</p><p>-Mentor team members and collaborate across departments.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>Join a high-impact team driving innovation in medical device development—where your expertise in software and hardware quality engineering will directly shape the future of healthcare technology.</p><p><br></p><p><strong>Schedule & Location:</strong></p><ul><li><strong>Hours:</strong> 8:00 AM – 5:00 PM (Pacific Time)</li><li><strong>Work Setup:</strong> Hybrid preferred (3 days/week onsite or as needed)</li><li>Local candidates preferred</li><li>Open to remote with occasional travel to site</li></ul><p><strong>Employment Type:</strong></p><ul><li>Contract with <strong>possibility of extension</strong></li><li><strong>Temp-to-hire</strong> potential</li></ul><p><strong>Job Description</strong></p><p>Provide Quality Engineering leadership for software and hardware product development teams, ensuring compliance with regulatory standards and driving quality throughout the product lifecycle.</p><p><strong>Essential Duties & Responsibilities</strong></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Lead design control, risk management, and other quality engineering activities for new product development.</li><li>Develop and maintain Risk Management Files (RMF): risk plans, hazard analysis, dFMEAs, pFMEAs, and reports.</li><li>Review and approve Design History File (DHF) documentation.</li><li>Oversee product development plans, design inputs/outputs, verification/validation, and test protocols/reports.</li><li>Guide statistical methods and analyses for design verification and validation.</li><li>Act as SME for software quality: code reviews, software security analysis, software BOM, and best practices.</li><li>Participate in design reviews for hardware/software lifecycle management.</li><li>Support production transfer and post-deployment phases.</li><li>Address anomalies (e.g., bugs, cybersecurity issues) and guide remediation.</li></ul><p><strong>Secondary/Backup Responsibilities:</strong></p><ul><li>Lead updates to the Quality System based on new regulations and standards.</li><li>Own CAPA resolution related to design control.</li><li>Support released products and interface with customer support.</li><li>Assist other Quality System areas as needed.</li></ul>
Position: FULL STACK SOFTWARE ENGINEER<br> Location: DES MOINES, IA -- ONSITE<br> Salary: up to $75,000 depending on experience with excellent benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> <br> Robert Half is looking for a FULL STACK SOFWARE ENGINEER - ONSITE for a client company permanent direct hire full time position. The position is FULLY ON-SITE IN DES MOINES, IA position. In this role you will work with the IT Director, IT Applications Architect and IT Systems Architect to design, develop, implement and enhance mobile and web applications.<br> <br> In this FULL STACK SOFWARE ENGINEER - ONSITE position you will join one of the most successful respected non-profit organizations. You will be part of the select enterprise IT team , who make a positive every day . Your IT talents, skills and experience will be leveraged to support the non-profit organizations mission.<br> <br> It is a perfect time to bring your expertise to this FULL STACK SOFWARE ENGINEER - ONSITE position at this growing organization and have the opportunity for growth, development and purpose and meaning in your work. Exceptional benefits!<br> <br> Requirements:<br> • Bachelor's degree plus any experience with full stack .NET technologies<br> • Can be recent college grad with strong internship and or 1-2 years of related experience and exposure.<br> • Initially will be focused on FRONT END design and development working with the IT Application and IT System Architects. Tremendous opportunity to continue to refine and hone in on your skills and experience, collaborating and being mentored and coached by the best.<br> • You will have experience and or exposure in the following: React, React Native, JavaScript, TypeScript, SQL Server or any other databases. UI/UX design for mobile and web applications. <br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for an experienced Data Engineer to join our team in Brookfield, Wisconsin. This role offers the opportunity to work in a dynamic environment, tackling diverse data engineering challenges while contributing to impactful projects. As a valued team member, you will leverage advanced tools and technologies to design, optimize, and implement data solutions that support organizational goals.<br><br>Responsibilities:<br>• Develop, maintain, and optimize data pipelines to ensure efficient data flow and integration.<br>• Design and implement data models and relational database systems to support analytics and reporting.<br>• Collaborate with cross-functional teams to gather requirements and deliver data solutions aligned with business needs.<br>• Utilize tools such as Apache Spark, Hadoop, and Kafka to process and manage large-scale data.<br>• Perform Extract, Transform, Load (ETL) operations to prepare data for analysis and decision-making.<br>• Create and maintain documentation for data architecture, processes, and workflows.<br>• Monitor and troubleshoot data systems to ensure optimal performance and reliability.<br>• Integrate cloud-based data storage solutions like Snowflake or Azure into existing infrastructure.<br>• Work with data visualization tools, such as Power BI and Tableau, to provide actionable insights.<br>• Stay updated on emerging technologies and trends in data engineering to enhance system capabilities.
<p>We are looking for an experienced Systems Engineer. In this role, you will play a key part in managing and optimizing IT systems, with a focus on Active Directory, Microsoft Windows Server, and Citrix technologies. Based in Saint Paul, Minnesota, this position offers the opportunity to contribute to critical systems infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain Active Directory environments, ensuring optimal performance and security.</p><p>• Manage Microsoft Windows Server systems, including installation, configuration, and troubleshooting.</p><p>• Oversee Azure Active Directory integration to support cloud-based identity management.</p><p>• Implement and maintain Citrix technologies to enhance virtual desktop and application delivery.</p><p>• Configure and manage Microsoft Exchange systems to ensure reliable email communication.</p><p>• Monitor system performance and proactively address issues to minimize downtime.</p><p>• Collaborate with cross-functional teams to design and implement IT solutions.</p><p>• Develop and maintain technical documentation for systems and processes.</p><p>• Ensure compliance with industry standards and security protocols.</p><p>• Provide technical support and expertise to resolve complex system-related issues.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a skilled Business Systems Analyst to join our team in Glen Rock, Pennsylvania. In this role, you will bridge the gap between IT and business operations, ensuring seamless functionality and optimization of key systems. You will play a pivotal role in supporting and enhancing Oracle applications and related systems across manufacturing, supply chain, finance, and quality functions.<br><br>Responsibilities:<br>• Provide functional and technical support for Oracle E-Business Suite modules, including manufacturing, supply chain, and finance.<br>• Collaborate with business stakeholders to gather requirements and design effective solutions for Oracle systems.<br>• Develop, maintain, and optimize applications using Oracle Apex, ensuring alignment with business needs.<br>• Troubleshoot and resolve system issues to maintain operational efficiency.<br>• Conduct user training and create documentation to improve system adoption and understanding.<br>• Partner with cross-functional teams to implement system enhancements that drive process improvements.<br>• Analyze existing processes and recommend solutions for increased efficiency and productivity.<br>• Support labelling and other system extensions by designing and developing custom applications.<br>• Ensure compliance with quality and data integrity standards in all system operations.
We are looking for a highly skilled Senior Systems Engineer to join our team in Dallas, Texas. In this role, you will oversee the design, implementation, and management of enterprise-level systems, ensuring optimal performance, scalability, and security. You will play a critical role in maintaining core systems, mentoring team members, and collaborating with cross-functional teams to support organizational goals.<br><br>Responsibilities:<br>• Design, implement, and manage core systems, including networks, storage, servers, Active Directory, and remote access solutions.<br>• Administer cloud platforms like Microsoft Azure and Office 365, ensuring seamless integration and performance.<br>• Monitor and optimize system performance to maintain high reliability and security standards.<br>• Conduct routine maintenance, user support, and long-term service tasks to ensure operational excellence.<br>• Provide advanced technical support and resolve complex issues as part of escalation processes.<br>• Mentor IT team members, promoting knowledge sharing and skill development across the organization.<br>• Develop and maintain detailed technical documentation, including troubleshooting guides and change management records.<br>• Collaborate with external vendors and partners to support operational and project requirements.<br>• Implement security best practices and ensure compliance with regulations in partnership with Information Security teams.<br>• Participate in on-call rotations to provide after-hours technical support when necessary.
<p><strong>Overview:</strong></p><p>Robert Half’s Infrastructure & Operations practice is proactively building a network of experienced IT Systems Engineers for upcoming client contracts across financial services, manufacturing, and healthcare sectors. We’re looking for professionals who thrive in dynamic environments where uptime, automation, and scalability are key priorities.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage day-to-day operations for Windows Server and Active Directory environments, including Group Policy, DNS, DHCP, and backup administration.</li><li>Support virtualization platforms such as VMware or Hyper-V, as well as hybrid integrations with Azure or AWS.</li><li>Troubleshoot and resolve performance issues across servers, applications, and network dependencies.</li><li>Participate in upgrade projects, patching cycles, and system migrations.</li><li>Collaborate with cloud, security, and DevOps teams to streamline automation and infrastructure deployment.</li></ul>
We are looking for an experienced Business Systems Analyst to join our team in Woodland Hills, California. In this role, you will support and enhance Microsoft Dynamics 365 Finance and Operations (D365 F& O) solutions, working closely with business stakeholders to identify and implement effective system improvements. The ideal candidate will bring strong expertise in financial management modules and thrive in a collaborative, fast-paced environment.<br><br>Responsibilities:<br>• Analyze and assess business requirements to determine feasibility and recommend optimal solutions within the D365 F& O platform.<br>• Provide ongoing support and troubleshooting for the D365 F& O system, addressing issues raised by business teams.<br>• Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements.<br>• Design, develop, and test solutions within the Microsoft Dynamics 365 platform to meet organizational needs.<br>• Support monthly and quarterly system upgrades, ensuring smooth implementation and minimal disruption.<br>• Create and maintain documentation for system design, project specifications, and training materials.<br>• Partner with technical teams to develop and integrate solutions that align with business processes.<br>• Research and document transaction flows to enhance understanding and improve system processes.<br>• Identify opportunities for process improvement and implement best practices to optimize workflows.<br>• Manage time effectively, prioritize tasks, and communicate progress to stakeholders.
We are looking for a skilled PC Technician to join our team on a contract basis in Fort Lauderdale, Florida. This role involves providing technical support and ensuring seamless hardware and software installations and connections. The ideal candidate will have hands-on experience with computer systems, peripherals, and troubleshooting hardware-related issues.<br><br>Responsibilities:<br>• Disconnect and reconnect user workstations, ensuring all components are properly configured.<br>• Install and troubleshoot computer hardware, including desktops, laptops, and peripherals.<br>• Perform cable installations to establish reliable connections between devices.<br>• Provide technical support and resolve issues involving Dell and Apple devices.<br>• Verify system functionality after installations and address any immediate concerns.<br>• Maintain a neat and organized appearance and adhere to dress code requirements, including closed-toed shoes.<br>• Collaborate with team members to complete tasks efficiently and meet project timelines.
We are looking for a highly capable Software Engineer to support and enhance our Freshservice platform within a manufacturing environment. This is a Contract position based in New Albany, Ohio, requiring expertise in automation, integration, and customization to optimize IT operations and business workflows. The ideal candidate will excel in developing tailored solutions, troubleshooting issues, and collaborating with cross-functional teams to meet organizational needs.<br><br>Responsibilities:<br>• Customize the Freshservice platform, including workflows, forms, templates, and service catalogs, to meet specific business requirements.<br>• Design and implement automated processes for IT operations such as incident management, change management, and service requests.<br>• Develop custom applications, widgets, and dashboards to improve platform functionality and user experience.<br>• Integrate Freshservice with external systems using APIs, webhooks, and other integration tools.<br>• Create and maintain detailed reports and analytics to track IT performance metrics, KPIs, and SLAs.<br>• Troubleshoot and resolve issues related to scripts, workflows, and integrations to ensure system reliability.<br>• Collaborate with IT and business teams to align Freshservice solutions with operational goals and requirements.<br>• Conduct thorough testing of customizations and integrations to ensure seamless functionality.<br>• Stay updated on Freshservice platform updates and industry best practices to enhance system capabilities.
We are looking for a skilled Software Engineer to join our team in Des Moines, Iowa. In this role, you will contribute to the design, development, and implementation of software solutions, ensuring high-quality performance and functionality. This position offers an opportunity to work on cutting-edge technologies and collaborate with a dynamic team of professionals.<br><br>Responsibilities:<br>• Develop and maintain backend systems to support robust software applications.<br>• Collaborate with cross-functional teams following Agile Scrum methodologies to deliver high-quality solutions.<br>• Design, build, and optimize APIs for seamless integration with front-end systems.<br>• Utilize ASP.NET and C# to develop scalable and efficient software components.<br>• Manage and optimize databases using Microsoft SQL Server to ensure data integrity and performance.<br>• Work on React-based front-end development to create intuitive user interfaces.<br>• Troubleshoot and resolve software bugs using bug tracking tools like Atlassian Jira.<br>• Conduct A/B testing to improve system performance and user experience.<br>• Contribute to code reviews and ensure adherence to development best practices.<br>• Stay updated with emerging technologies to continually improve software solutions.
<p>We are seeking an Infrastructure Engineer to join our client's team in Des Moines! As an Infrastructure Engineer, you will be focused on end-user support, automation of IT processes, and provision of new employees. Apply now if you are a data-driven decision maker looking to join a growing, exciting company!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Implement automation for IT processes to enhance efficiency and effectiveness</li><li>Provide end-user support to ensure seamless IT operations</li><li>Provision new employees, ensuring timely and accurate setup of necessary systems and accounts</li><li>Mature usage of Intune and Defender for Endpoint usage to enhance security and management of devices</li><li>Create and deploy group policies to maintain a controlled and secure IT environment</li><li>Identify opportunities for automation and implement solutions to reduce manual workloads</li><li>Provide technical support to users, resolving issues and improving user experience</li><li>Maintain and improve technical computer skills including knowledge of operating systems, networking, and hardware</li><li>Utilize Active Directory and Azure Active Directory for effective management of user accounts and access</li><li>Employ Powershell automation experience to streamline and automate repetitive tasks.</li></ul>
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
<p>We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage ServiceNow tickets to document and resolve user issues.</p><p>• Guide users through multi-factor authentication processes and troubleshoot related problems.</p><p>• Provide step-by-step support to connect users to company platforms and applications.</p><p>• Actively monitor and triage issues for a designated group of approximately 500 users.</p><p>• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.</p><p>• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.</p><p>• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.</p><p>• Contribute to the development of a business case for improved end-user support based on data and insights.</p><p>• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
