<p><strong>Description of the Position:</strong></p><p>This role supports enterprise supply chain and sourcing initiatives by analyzing business processes, documenting functional requirements, and translating them into system solutions. The analyst will serve as the liaison between procurement, logistics, and IT to improve efficiency and optimize workflows. Projects include ERP integration, supplier onboarding, and automation of purchase order and invoice reconciliation.</p>
We are looking for an experienced Data Engineer to join our team in Brookfield, Wisconsin. This role offers the opportunity to work in a dynamic environment, tackling diverse data engineering challenges while contributing to impactful projects. As a valued team member, you will leverage advanced tools and technologies to design, optimize, and implement data solutions that support organizational goals.<br><br>Responsibilities:<br>• Develop, maintain, and optimize data pipelines to ensure efficient data flow and integration.<br>• Design and implement data models and relational database systems to support analytics and reporting.<br>• Collaborate with cross-functional teams to gather requirements and deliver data solutions aligned with business needs.<br>• Utilize tools such as Apache Spark, Hadoop, and Kafka to process and manage large-scale data.<br>• Perform Extract, Transform, Load (ETL) operations to prepare data for analysis and decision-making.<br>• Create and maintain documentation for data architecture, processes, and workflows.<br>• Monitor and troubleshoot data systems to ensure optimal performance and reliability.<br>• Integrate cloud-based data storage solutions like Snowflake or Azure into existing infrastructure.<br>• Work with data visualization tools, such as Power BI and Tableau, to provide actionable insights.<br>• Stay updated on emerging technologies and trends in data engineering to enhance system capabilities.
Position: FULL STACK SOFTWARE ENGINEER<br> Location: DES MOINES, IA -- ONSITE<br> Salary: up to $75,000 depending on experience with excellent benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> <br> Robert Half is looking for a FULL STACK SOFWARE ENGINEER - ONSITE for a client company permanent direct hire full time position. The position is FULLY ON-SITE IN DES MOINES, IA position. In this role you will work with the IT Director, IT Applications Architect and IT Systems Architect to design, develop, implement and enhance mobile and web applications.<br> <br> In this FULL STACK SOFWARE ENGINEER - ONSITE position you will join one of the most successful respected non-profit organizations. You will be part of the select enterprise IT team , who make a positive every day . Your IT talents, skills and experience will be leveraged to support the non-profit organizations mission.<br> <br> It is a perfect time to bring your expertise to this FULL STACK SOFWARE ENGINEER - ONSITE position at this growing organization and have the opportunity for growth, development and purpose and meaning in your work. Exceptional benefits!<br> <br> Requirements:<br> • Bachelor's degree plus any experience with full stack .NET technologies<br> • Can be recent college grad with strong internship and or 1-2 years of related experience and exposure.<br> • Initially will be focused on FRONT END design and development working with the IT Application and IT System Architects. Tremendous opportunity to continue to refine and hone in on your skills and experience, collaborating and being mentored and coached by the best.<br> • You will have experience and or exposure in the following: React, React Native, JavaScript, TypeScript, SQL Server or any other databases. UI/UX design for mobile and web applications. <br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>Robert Half’s Infrastructure & Operations practice is proactively building a network of experienced IT Systems Engineers for upcoming client contracts across financial services, manufacturing, and healthcare sectors. We’re looking for professionals who thrive in dynamic environments where uptime, automation, and scalability are key priorities.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage day-to-day operations for Windows Server and Active Directory environments, including Group Policy, DNS, DHCP, and backup administration.</li><li>Support virtualization platforms such as VMware or Hyper-V, as well as hybrid integrations with Azure or AWS.</li><li>Troubleshoot and resolve performance issues across servers, applications, and network dependencies.</li><li>Participate in upgrade projects, patching cycles, and system migrations.</li><li>Collaborate with cloud, security, and DevOps teams to streamline automation and infrastructure deployment.</li></ul>
We are looking for an experienced Business Systems Analyst to join our team in Woodland Hills, California. In this role, you will support and enhance Microsoft Dynamics 365 Finance and Operations (D365 F& O) solutions, working closely with business stakeholders to identify and implement effective system improvements. The ideal candidate will bring strong expertise in financial management modules and thrive in a collaborative, fast-paced environment.<br><br>Responsibilities:<br>• Analyze and assess business requirements to determine feasibility and recommend optimal solutions within the D365 F& O platform.<br>• Provide ongoing support and troubleshooting for the D365 F& O system, addressing issues raised by business teams.<br>• Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements.<br>• Design, develop, and test solutions within the Microsoft Dynamics 365 platform to meet organizational needs.<br>• Support monthly and quarterly system upgrades, ensuring smooth implementation and minimal disruption.<br>• Create and maintain documentation for system design, project specifications, and training materials.<br>• Partner with technical teams to develop and integrate solutions that align with business processes.<br>• Research and document transaction flows to enhance understanding and improve system processes.<br>• Identify opportunities for process improvement and implement best practices to optimize workflows.<br>• Manage time effectively, prioritize tasks, and communicate progress to stakeholders.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a highly capable Software Engineer to support and enhance our Freshservice platform within a manufacturing environment. This is a Contract position based in New Albany, Ohio, requiring expertise in automation, integration, and customization to optimize IT operations and business workflows. The ideal candidate will excel in developing tailored solutions, troubleshooting issues, and collaborating with cross-functional teams to meet organizational needs.<br><br>Responsibilities:<br>• Customize the Freshservice platform, including workflows, forms, templates, and service catalogs, to meet specific business requirements.<br>• Design and implement automated processes for IT operations such as incident management, change management, and service requests.<br>• Develop custom applications, widgets, and dashboards to improve platform functionality and user experience.<br>• Integrate Freshservice with external systems using APIs, webhooks, and other integration tools.<br>• Create and maintain detailed reports and analytics to track IT performance metrics, KPIs, and SLAs.<br>• Troubleshoot and resolve issues related to scripts, workflows, and integrations to ensure system reliability.<br>• Collaborate with IT and business teams to align Freshservice solutions with operational goals and requirements.<br>• Conduct thorough testing of customizations and integrations to ensure seamless functionality.<br>• Stay updated on Freshservice platform updates and industry best practices to enhance system capabilities.
We are looking for a skilled PC Technician to join our team on a contract basis in Fort Lauderdale, Florida. This role involves providing technical support and ensuring seamless hardware and software installations and connections. The ideal candidate will have hands-on experience with computer systems, peripherals, and troubleshooting hardware-related issues.<br><br>Responsibilities:<br>• Disconnect and reconnect user workstations, ensuring all components are properly configured.<br>• Install and troubleshoot computer hardware, including desktops, laptops, and peripherals.<br>• Perform cable installations to establish reliable connections between devices.<br>• Provide technical support and resolve issues involving Dell and Apple devices.<br>• Verify system functionality after installations and address any immediate concerns.<br>• Maintain a neat and organized appearance and adhere to dress code requirements, including closed-toed shoes.<br>• Collaborate with team members to complete tasks efficiently and meet project timelines.
<p>We are seeking an Infrastructure Engineer to join our client's team in Des Moines! As an Infrastructure Engineer, you will be focused on end-user support, automation of IT processes, and provision of new employees. Apply now if you are a data-driven decision maker looking to join a growing, exciting company!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Implement automation for IT processes to enhance efficiency and effectiveness</li><li>Provide end-user support to ensure seamless IT operations</li><li>Provision new employees, ensuring timely and accurate setup of necessary systems and accounts</li><li>Mature usage of Intune and Defender for Endpoint usage to enhance security and management of devices</li><li>Create and deploy group policies to maintain a controlled and secure IT environment</li><li>Identify opportunities for automation and implement solutions to reduce manual workloads</li><li>Provide technical support to users, resolving issues and improving user experience</li><li>Maintain and improve technical computer skills including knowledge of operating systems, networking, and hardware</li><li>Utilize Active Directory and Azure Active Directory for effective management of user accounts and access</li><li>Employ Powershell automation experience to streamline and automate repetitive tasks.</li></ul>
We are looking for a skilled Software Engineer to join our team in Des Moines, Iowa. In this role, you will contribute to the design, development, and implementation of software solutions, ensuring high-quality performance and functionality. This position offers an opportunity to work on cutting-edge technologies and collaborate with a dynamic team of professionals.<br><br>Responsibilities:<br>• Develop and maintain backend systems to support robust software applications.<br>• Collaborate with cross-functional teams following Agile Scrum methodologies to deliver high-quality solutions.<br>• Design, build, and optimize APIs for seamless integration with front-end systems.<br>• Utilize ASP.NET and C# to develop scalable and efficient software components.<br>• Manage and optimize databases using Microsoft SQL Server to ensure data integrity and performance.<br>• Work on React-based front-end development to create intuitive user interfaces.<br>• Troubleshoot and resolve software bugs using bug tracking tools like Atlassian Jira.<br>• Conduct A/B testing to improve system performance and user experience.<br>• Contribute to code reviews and ensure adherence to development best practices.<br>• Stay updated with emerging technologies to continually improve software solutions.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
<p><strong>Overview:</strong></p><p>Robert Half is sourcing IT Operations Analysts for future projects within enterprise infrastructure environments. These contracts will support system monitoring, automation, and service continuity initiatives.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Monitor system and application performance dashboards</li><li>Support patching, incident response, and operational maintenance activities</li><li>Collaborate with infrastructure, cloud, and application teams</li><li>Contribute to process documentation and automation improvements</li></ul>
<p>We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage ServiceNow tickets to document and resolve user issues.</p><p>• Guide users through multi-factor authentication processes and troubleshoot related problems.</p><p>• Provide step-by-step support to connect users to company platforms and applications.</p><p>• Actively monitor and triage issues for a designated group of approximately 500 users.</p><p>• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.</p><p>• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.</p><p>• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.</p><p>• Contribute to the development of a business case for improved end-user support based on data and insights.</p><p>• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Syracuse, New York. In this role, you will provide exceptional technical assistance to ensure seamless operation across desktop, server, and network systems. You will play a key part in maintaining and enhancing our IT infrastructure while delivering top-notch service to users.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain desktop systems to ensure optimal performance and reliability.</p><p>• Oversee server and network operations, troubleshooting issues and implementing necessary solutions.</p><p>• Manage and resolve support requests through a ticketing system, ensuring timely communication with users.</p><p>• Utilize desktop imaging tools to deploy and maintain workstations efficiently.</p><p>• Ensure proper functionality of desktop hardware and software, including Windows 10 systems.</p><p>• Collaborate with team members to identify and implement improvements to IT services.</p><p>• Offer guidance and training to users on Office 365 products and other applications.</p><p>• Maintain documentation of systems, processes, and solutions for future reference.</p>
We are looking for an experienced Data Engineer to join our team in Johns Creek, Georgia, on a Contract to permanent basis. This position offers an exciting opportunity to design and optimize data pipelines, manage cloud systems, and contribute to the scalability of our Azure environment. The ideal candidate will bring advanced technical skills and a collaborative mindset to support critical data infrastructure initiatives.<br><br>Responsibilities:<br>• Develop and enhance data pipelines using Azure Data Factory to ensure efficient data processing and integration.<br>• Manage and administer Azure Managed Instances to support database operations and ensure system reliability.<br>• Implement real-time data replication from on-premises systems to cloud environments to support seamless data accessibility.<br>• Utilize advanced ETL tools and processes to transform and integrate complex data workflows.<br>• Collaborate with cross-functional teams to ensure data integration across systems, with a preference for experience in Salesforce integration.<br>• Leverage real-time streaming technologies such as Confluent Cloud or Apache Kafka to support dynamic data environments.<br>• Optimize data workflows using tools like Apache Spark and Hadoop to enhance processing performance.<br>• Troubleshoot and resolve database-related issues to maintain system stability and performance.<br>• Work closely with stakeholders to understand data requirements and provide innovative solutions.
We are looking for a Senior Software Engineer with expertise in full-stack development to lead the creation of innovative tools that optimize sales processes and dealership operations. This role requires close collaboration with product managers and stakeholders to deliver impactful solutions while mentoring a team of engineers. The ideal candidate will have a strong technical background and a passion for building scalable, high-performance systems.<br><br>Responsibilities:<br>• Design and develop tools to streamline sales workflows, dealership management, and client onboarding.<br>• Collaborate with product managers and stakeholders to determine requirements and deliver effective technical solutions.<br>• Architect and implement both backend services and user-friendly frontend interfaces.<br>• Provide mentorship and technical guidance to two full-stack engineers, fostering their growth and development.<br>• Integrate third-party APIs and internal systems to automate manual processes and improve efficiency.<br>• Oversee the entire lifecycle of feature delivery, ensuring robustness, scalability, and reliability.<br>• Conduct code reviews and participate in architectural discussions to maintain high coding standards.<br>• Work cross-functionally to align technical direction with business goals.
<p>We are looking for a skilled Business Systems Analyst to join our team. In this role, you will be responsible for optimizing and supporting the JD Edwards Enterprise Resource Planning (ERP) system to drive operational efficiency and meet business needs. You will collaborate closely with stakeholders to gather requirements, enhance processes, and implement effective solutions, particularly in manufacturing and distribution environments. If you are detail-oriented, experienced in JD Edwards, and eager to make a measurable impact, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Work alongside business stakeholders to analyze and prioritize requirements for system enhancements and new features.</p><p>• Create detailed documentation, including test cases, process maps, and acceptance criteria, to guide development and implementation.</p><p>• Develop a deep understanding of operational processes such as manufacturing, distribution, inventory management, and supply chain.</p><p>• Propose and implement solutions leveraging JD Edwards capabilities to align with strategic business goals.</p><p>• Train and support end-users, ensuring they are proficient with JD Edwards tools and processes.</p><p>• Lead and oversee JD Edwards projects, maintaining adherence to budgets, timelines, and quality standards.</p><p>• Identify and implement process improvements to enhance system performance and business efficiency.</p><p>• Maintain up-to-date documentation of business processes and user guides within the system.</p><p>• Monitor new JD Edwards releases to identify and apply relevant features to improve functionality.</p><p>• Ensure compliance with regulatory and standard IS practices, including change management and service request tracking</p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are looking for a skilled Software Developer to join our dynamic team in New Orleans, Louisiana. This role is full time and fully onsite in New Orleans. </p><p>In this role, you will play a key part in designing, developing, and improving front-end applications to deliver exceptional user experiences. This is an onsite position requiring strong technical expertise and the ability to collaborate effectively with cross-functional teams. </p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain responsive front-end applications using HTML, CSS, and JavaScript.</p><p>• Collaborate with design and back-end teams to ensure seamless integration and functionality.</p><p>• Write clean, efficient, and well-documented code following best practices.</p><p>• Troubleshoot and resolve issues related to application performance and user interface.</p><p>• Stay up-to-date with emerging technologies and trends in front-end development.</p><p>• Contribute to the development of scalable and robust software solutions.</p><p>• Participate in code reviews to ensure code quality and consistency.</p><p>• Optimize applications for maximum speed and scalability.</p><p>• Work closely with stakeholders to gather and understand project requirements.</p>
<p>We are looking for a Help Desk Analyst I to join our team in Troy, Michigan. This is a long-term contract position ideal for someone with at least one year of experience in IT support and troubleshooting. The ideal candidate will assist end-users with technical issues, focusing on providing exceptional customer service and efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to user inquiries and troubleshoot issues related to Windows 11 and other supported systems.</p><p>• Provide technical assistance and guidance to resolve hardware, software, and network-related problems.</p><p>• Document and track all service requests and resolutions in the system to ensure accurate records.</p><p>• Collaborate with team members to identify recurring issues and implement improvements.</p><p>• Install, configure, and maintain computer systems and peripheral devices as needed.</p><p>• Ensure compliance with company policies and IT procedures during troubleshooting and system updates.</p><p>• Offer remote or in-person support based on the severity of the issue.</p><p>• Educate users on best practices for system usage and security protocols.</p><p>• Monitor system performance and escalate complex issues to higher-level support when necessary.</p><p>• Stay updated on new technologies and system updates to enhance support capabilities.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
