<p><strong>Deskside Support Technician</strong></p><p><strong>Location:</strong> Washington, DC (100% On-Site; will transition to Merrifield, VA)</p><p><strong>Clearance Required:</strong> Current Secret Clearance (Public Trust candidates encouraged to apply) </p><p><strong>Duration: </strong>6 -month contract, potential for extension and conversion </p><p><strong>Overview</strong></p><p>We are seeking a <strong>Deskside Support Technician</strong> to join a dynamic IT services team supporting a federal program. This role operates in an office IT environment and focuses on delivering exceptional “white glove” service to end-users. You will work independently through a ticketing system to resolve technical issues promptly and professionally.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide deskside support for users based on dispatched tickets or on-site requests.</li><li>Perform break/fix support for government-issued end-user devices (e.g., replacing hard drives, batteries).</li><li>Install specialty software not packaged in SCCM.</li><li>Remove devices from the network as directed by security protocols.</li><li>Diagnose and resolve printer issues, including toner installation.</li><li>Maintain accurate and timely updates in the ITSM ticketing system.</li><li>Deliver high-quality customer service, including support for senior leadership offices, which may require occasional after-hours assistance.</li></ul><p> <strong>What Makes You Successful</strong></p><ul><li>Ability to prioritize tasks based on ticket urgency and customer needs.</li><li>Strong communication skills for clear and effective interaction with users.</li><li>Self-motivated and capable of working across multiple buildings without direct supervision.</li><li>Professionalism and responsiveness in high-visibility environments.</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>High School diploma and <strong>5+ years of relevant IT support experience</strong>.</li><li>Current Secret clearance and ability to maintain it.</li><li>Experience providing Tier II support in a Windows office environment.</li><li>Proficiency with ITSM ticketing systems.</li><li>Excellent written and verbal communication skills.</li></ul><p>•<strong>Preferred Qualifications</strong></p><ul><li>Previous experience supporting Department of Justice components.</li></ul><p> <strong>Work Environment</strong></p><ul><li>Office-based IT environment with Windows 10 laptops/desktops, Microsoft Office Suite, Microsoft Exchange/Outlook, and related tools.</li><li>All work tracked through a ticketing system with defined service level agreements.</li></ul>

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