We are looking for a skilled Software Developer to join our team in Washington, District of Columbia. In this role, you will focus on creating and optimizing solutions using the Microsoft Power Platform while collaborating with stakeholders to address business needs. This position offers an exciting opportunity to leverage your expertise in software development to drive innovative and efficient solutions.<br><br>Responsibilities:<br>• Collaborate with stakeholders, project managers, and technical teams to identify requirements and translate them into Power Platform solutions.<br>• Design and develop custom applications using Power Apps, ensuring smooth integration with existing systems.<br>• Create automated workflows using Power Automate to enhance business processes and minimize manual efforts.<br>• Develop and deploy conversational AI experiences with Copilot Studio to address organizational needs.<br>• Utilize programming languages such as JavaScript, Power Fx, and C# to build efficient and scalable solutions.<br>• Ensure that all solutions align with organizational goals and meet performance standards.<br>• Provide technical support and troubleshooting for Power Platform applications to maintain operational efficiency.<br>• Stay updated on emerging technologies and tools within the Microsoft ecosystem to continuously improve solutions.<br>• Collaborate with cross-functional teams to ensure successful implementation and delivery of projects.
<p>This is a Tuesday through Saturday shift, 10am to 6pm in Ashburn, leading infrastructure and operations for a data center site. There is opportunity for long term contract and possible conversion to permanent </p><p>· Manages infrastructure installation requests from initiation to closure</p><p>· Reports to the Infrastructure Manager.</p><p>· Supports building Power Downs/Single Sided Events.</p><p>· Certify infrastructure network connections and peripherals prior to handing off to DCS.</p><p>· Interface with the BAU team to provide any additional infrastructure</p><p>· Interface with the BU’s, Hines engineering.</p><p>· Coordinates work requests with electrical contractor to ensure all Service Levels are met.</p><p>· Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Project Management team as well as interpretation of schematics and drawings.</p><p>· Create Tickets/TCMs & monitor for approval, Closeout/Cancel them once work is complete.</p><p>· Coordinate power remediation from start to completion.</p><p>· Assist with rack level capacity management and MOA monitoring.</p><p>· Participate in any and all meetings pertaining to BAU or projects INF work.</p><p>· Provides Root Cause Analysis reports regarding power issues.</p><p>· Understanding of the Power and Cooling of a 2N+1 Data Center.</p><p>· Management of M&E Vendors.</p><p>· RPP surveys for Single sided events.</p><p>· Creation of GPC notifications.</p><p>· Incident Management</p><p>· Coordinate the Infrastructure Installs including but not limited to the following:</p><ul><li>Survey for Power installs.</li><li>Infrastructure & Rack installs.</li><li>Survey for Infrastructure Cabling (Fiber and copper).</li><li>New Data Center Build-outs.</li><li>Responsible for the ordering of all infrastructure materials.</li><li>Responsible for tracking Purchase Orders.</li><li>Tracking Infrastructure Stock.</li><li>Storeroom Management.</li></ul>
<p>Role Overview</p><p>We are seeking experienced <strong>Mail Engineers</strong> to support enterprise‑level messaging and mobile device management services within a <strong>highly regulated, government‑facing environment</strong>. This role is responsible for the <strong>design, configuration, integration, testing, release, maintenance, and operational support</strong> of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, integrate, test, release, maintain, and support <strong>Microsoft O365 Cloud services</strong>, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support <strong>Enterprise Messaging and MDM services</strong> in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to <strong>urgency, impact, priority, and SLAs</strong>, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate <strong>change and release management</strong> activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through <strong>root‑cause analysis</strong>, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul><p><br></p>
<p>We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python).</p><p><br></p><p>You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.</p><p>This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions.</p><p><br></p><p>Primary Responsibilities</p><p>Amazon Connect Application Development</p><ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul><p>eAI Orchestration & Backend Services</p><ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul><p> Data Safety, Security & Compliance</p><ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul><p>Web, Chat & Integration Support</p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul><p>DevSecOps & Operations</p><ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>