We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis in Schaumburg, Illinois. This role involves providing Level 2 desktop support while ensuring efficient resolution of technical issues and maintaining excellent customer service. The ideal candidate will bring a strong technical background combined with a proactive and service-oriented approach.<br><br>Responsibilities:<br>• Deliver Level 2 support for desktop hardware, software, and peripherals, ensuring timely issue resolution.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.<br>• Provide basic network troubleshooting and escalate complex network issues when necessary.<br>• Collaborate with team members and report progress to supervisors effectively.<br>• Participate in an on-call rotation schedule to address urgent technical concerns.<br>• Maintain an organized and efficient workspace, ensuring all equipment is functional and up-to-date.<br>• Assist users with setup, configuration, and maintenance of PCs and workstations.<br>• Deliver exceptional customer service by addressing user inquiries with professionalism and clarity.<br>• Document technical issues and solutions to improve troubleshooting processes.<br>• Work collaboratively with other IT team members to support organizational goals.

• Proven experience in desktop support, including hardware and software troubleshooting.<br>• Strong proficiency in Microsoft Office 365 and Windows 10.<br>• Basic understanding of network troubleshooting concepts.<br>• Excellent communication and interpersonal skills, with a focus on customer service.<br>• Ability to work independently and manage time effectively.<br>• Experience in a collaborative team environment.<br>• Availability to participate in an on-call schedule.<br>• Familiarity with organizational support systems is a plus.

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