We are looking for an accomplished Senior Project Manager to oversee the delivery of strategic IT projects, ensuring alignment with business objectives and stakeholder expectations. This role requires a dynamic leader who can motivate teams, manage vendor relationships, and drive projects to completion with efficiency and precision. Based in Houston, Texas, this position offers an exciting opportunity to lead cross-functional initiatives while supporting the development of entry-level project managers.<br><br>Responsibilities:<br>• Plan and execute comprehensive project strategies, including scope definition, scheduling, resource allocation, and budget management.<br>• Lead IT-related projects and integrations, ensuring compliance with enterprise architecture and business goals.<br>• Oversee vendor lifecycle management, including selection, staffing, execution, and quality assurance.<br>• Collaborate with stakeholders to define project priorities, estimate costs, and secure funding through business cases.<br>• Engage IT resource managers and system owners to ensure adequate project resourcing.<br>• Address competing priorities with effective negotiation and communication skills.<br>• Provide mentorship and skill development opportunities to entry-level project managers.<br>• Enhance internal project and portfolio management practices to improve organizational efficiency.<br>• Manage project budgets for capital initiatives ranging from $500K to $10M.<br>• Coordinate team communications and deliver high-quality project presentations to stakeholders.
<p>We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.</p><p><br></p><p>Responsibilities:</p><p>• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.</p><p>• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.</p><p>• Track system behavior and performance trends, responding proactively to disruptions before they affect users.</p><p>• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.</p><p>• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.</p><p>• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.</p><p>• Administer access controls by supporting user account setup, permissions management, and data protection practices.</p><p>• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.</p><p>• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.</p><p>• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.</p>
<p>We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to <strong>Windows OS (Windows 10/11)</strong>, including performance, configuration, and security</li><li>Support <strong>Microsoft 365</strong> services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul><p><br></p>
We are looking for a Data Engineer to strengthen our data and analytics capabilities in West Chester, Pennsylvania. This role will shape reliable data architecture, support enterprise reporting, and help turn complex information into practical business insight. The position is ideal for someone who enjoys building scalable data solutions, improving performance, and working across Microsoft-based data technologies.<br><br>Responsibilities:<br>• Design and support enterprise data solutions that enable dependable analytics, reporting, and operational decision-making.<br>• Build, optimize, and maintain database structures and data processing workflows using SQL Server, Azure SQL Database, and T-SQL.<br>• Develop and enhance SSIS packages and related data pipelines to ensure accurate, timely, and efficient movement of information across systems.<br>• Create scalable datasets and reporting foundations that support Power BI dashboards and broader business intelligence needs.<br>• Monitor data platform performance, troubleshoot issues, and implement improvements that increase stability, security, and efficiency.<br>• Partner with business and technical stakeholders to translate reporting and analytics goals into practical data engineering solutions.<br>• Lead efforts to move legacy SQL Server workloads into Azure-based services while maintaining data integrity and minimizing disruption.<br>• Establish standards and best practices for data quality, documentation, and ongoing platform maintenance.
We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly.<br><br>Responsibilities:<br>• Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices.<br>• Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools.<br>• Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner.<br>• Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity.<br>• Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime.<br>• Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues.<br>• Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency.<br>• Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.
<p>We are looking for a NetSuite Technical Consultant to support customer integration initiatives for a transport and third-party logistics operation. This Long-term Contract position focuses on building, configuring, and supporting NetSuite connections that enable smooth order flow, fulfillment updates, and ongoing client onboarding. The role combines technical development with direct customer interaction, making it ideal for someone who can translate business needs into reliable integration solutions while maintaining clear documentation and service quality.</p><p><br></p><p>Responsibilities:</p><p>• Lead multiple client onboarding projects at the same time, developing and supporting NetSuite integrations that connect customer systems with warehouse and fulfillment operations.</p><p>• Configure, customize, and enhance NetSuite solutions using scripting, APIs, and related development tools to support complex business requirements.</p><p>• Provide advanced support for existing NetSuite integrations, diagnosing issues, resolving defects, and helping maintain stable data exchange across active customer accounts.</p><p>• Work directly with customers to gather technical requirements, explain integration approaches, and ensure solutions align with operational needs.</p><p>• Support the ongoing management and improvement of a proprietary connector used to integrate NetSuite with internal logistics platforms.</p><p>• Document configurations, support activities, technical decisions, and billable project work with a high level of accuracy and organization.</p><p>• Collaborate with internal teams responsible for warehousing, packing, shipping, and systems support to ensure end-to-end integration performance.</p><p>• Monitor integration processes and fulfillment data flows to help keep customer systems current with order and shipment status updates</p>
<p>We are seeking an experienced SAP Techno-Functional Lead with a strong IT engineering and solution architecture background to design, develop, and implement SAP solutions supporting end-to-end manufacturing, production-to-ship, and order fulfillment processes. This role requires deep expertise across SAP PP/DS, WMS, ABAP, and Fiori, with hands-on experience integrating SAP S/4HANA with MES, PLM, and B2B platforms. Familiarity with CAP and RAP is a plus.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and implement SAP solutions across production planning and scheduling (PP/DS), warehouse operations (WMS), and order-to-ship processes</li><li>Lead solution architecture efforts, defining technical architectures, integration patterns, and cross-platform designs</li><li>Analyze business processes to identify gaps and translate requirements into functional and technical solutions</li><li>Deliver custom solutions using ABAP and Fiori to meet business and operational needs</li><li>Partner with manufacturing, supply chain, warehouse, engineering, and operations teams to ensure alignment with business objectives</li><li>Lead cross-functional and cross-platform integrations between SAP S/4HANA, MES, PLM, WMS, and B2B systems</li><li>Oversee configuration, development, and programming to ensure scalable, efficient, and maintainable solutions</li><li>Support analytics and reporting using SAP Analytics Cloud (SAC) to provide actionable operational insights</li><li>Act as a bridge between technical teams and business stakeholders to ensure clear communication and successful delivery</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree in Information Technology, Computer Engineering, or a related field (advanced degree preferred)</li><li>8+ years of SAP experience, including 4+ years in techno-functional leadership or solution architecture roles</li><li>Strong expertise in SAP PP/DS, WMS, production planning, order-to-ship, and manufacturing operations</li><li>Hands-on experience with ABAP and Fiori development</li><li>Experience with SAP S/4HANA, SAP Analytics Cloud (SAC), and integration technologies (MES, PLM, B2B)</li><li>Knowledge of CAP, RAP, or other modern SAP development frameworks is a plus</li><li>Proven ability to design and deliver end-to-end manufacturing and warehouse solutions</li><li>Excellent communication, stakeholder management, and cross-functional collaboration skills</li><li>Manufacturing, warehouse, or supply chain domain experience strongly preferred</li></ul><p><br></p>
<p>Onsite in MA 3x per week, non-negotiable</p><p><br></p><p>We are looking for a Systems Engineer to join our team in Massachusetts and provide senior-level expertise across Microsoft 365 environments. This position is suited for someone who excels at solving complex technical challenges, guiding enterprise integration efforts, and partnering with cross-functional teams to deliver secure, well-structured outcomes. The role offers the opportunity to influence architecture decisions while remaining deeply involved in hands-on engineering work.</p><p><br></p><p>Responsibilities:</p><p>• Direct Microsoft 365 integration efforts related to organizational consolidation, including planning, coordination, and execution across multiple environments.</p><p>• Develop identity integration approaches using Azure AD and Entra ID, covering synchronization, domain alignment, and access control design.</p><p>• Oversee the migration and integration of Exchange Online, including mailbox transitions, mail routing, retention configuration, and discovery requirements.</p><p>• Manage SharePoint Online and OneDrive integration activities, including content structure, permissions alignment, and data movement planning.</p><p>• Build and use PowerShell-based scripts and automation processes to improve consistency, accuracy, and repeatability throughout migration work.</p><p>• Collaborate with security, compliance, and legal stakeholders to align access policies, governance standards, retention practices, and eDiscovery needs.</p><p>• Provide technical direction during cutover windows and deliver support to stabilize services following implementation.</p><p>• Act as the primary technical advisor for Microsoft 365 architecture, integration strategy, and risk reduction best practices.</p>
We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.<br><br>Responsibilities:<br>• Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.<br>• Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.<br>• Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.<br>• Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.<br>• Support account administration and directory-related tasks, including routine work within Active Directory.<br>• Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions.<br>• Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.<br>• Address basic networking and connectivity issues and escalate more complex problems when necessary.<br>• Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities.
We are looking for a dynamic and strategic leader to oversee the technology operations of our organization in Florham Park, New Jersey. This role involves managing IT infrastructure, enhancing automation, ensuring data accuracy, and driving system integrations to support business growth. The ideal candidate will bring hands-on leadership, a collaborative approach, and the ability to create scalable solutions that align with our company’s goals.<br><br>Responsibilities:<br>• Oversee the company’s IT infrastructure, ensuring secure access, device management, and robust security protocols.<br>• Develop and implement automation strategies that leverage AI to streamline processes and improve efficiency.<br>• Manage data governance across all departments, ensuring data accuracy and reporting consistency.<br>• Lead the integration of systems across platforms including sales, finance, and operations tools.<br>• Evaluate and optimize technology tools, ensuring alignment with organizational needs.<br>• Maintain the stability and security of IT platforms while supporting business operations.<br>• Drive AI and automation initiatives, aligning them with measurable business objectives.<br>• Build and lead a multi-functional technology team, fostering collaboration and technical growth.<br>• Create and manage the company’s technology roadmap, aligning it with long-term strategies.<br>• Serve as a liaison between executive leadership and technical teams to ensure alignment of goals.
<p>We are looking for an experienced IT Infrastructure Manager to lead the stability, security, and performance of enterprise technology environments supporting transportation operations in Cleveland, Ohio. This role will oversee core infrastructure across on-premises and cloud platforms, ensuring reliable service delivery, resilient systems, and strong operational controls. The ideal candidate brings a hands-on leadership style, a strong background in infrastructure administration, and the ability to strengthen technical processes while partnering effectively with internal stakeholders and external providers.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, deployment, support, and retirement of infrastructure components that are critical to day-to-day IT operations.</p><p>• Oversee the health and availability of physical and virtual environments, including host systems, virtual machines, and enterprise storage platforms.</p><p>• Manage cloud-based infrastructure across platforms such as Microsoft Azure and Amazon Web Services to maintain performance, scalability, and uptime.</p><p>• Coordinate response efforts for physical security events, escalating issues appropriately and ensuring required incident documentation is shared with relevant parties.</p><p>• Administer backup and storage solutions to protect business data and support recovery objectives.</p><p>• Direct vendor and contractor partnerships to ensure effective operational support, service quality, and timely issue resolution.</p><p>• Establish and maintain disaster recovery capabilities that support business continuity and reduce operational risk.</p><p>• Promote infrastructure best practices by improving processes, performance metrics, and operational standards across the environment.</p><p>• Build strong working relationships with key stakeholders to address security concerns, operational needs, and long-term infrastructure priorities.</p><p>• Investigate complex technical issues, identify root causes, and implement corrective actions that prevent recurrence.</p>
<p>We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. <strong>This role is ONSITE IN GREEN BAY, WISCONSIN!</strong></p><p><br></p><p>This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</p><p>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</p><p>Participate in IT documentation and knowledge base updates to support team efficiency</p><p>Assist with system imaging, equipment deployment, and lifecycle management</p><p>Support system changes, upgrades, and rollouts affecting end users</p><p>Collaborate with third-party IT vendors providing equipment and support services</p><p>Respond promptly to system outages and service disruptions to minimize downtime</p><p>Partner with team members to deliver consistent, high-quality IT support</p><p><br></p><p><strong>Qualifications</strong></p><p>Bachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience</p><p>Experience with Microsoft operating systems, Active Directory, and domain environments</p><p>Hands-on experience with Windows OS and Microsoft 365 suite</p><p>Strong troubleshooting and problem-solving skills</p><p><br></p><p><strong>Preferred</strong></p><p>Experience supporting Apple devices</p><p>Exposure to manufacturing or operational environments</p><p><br></p><p><strong>What We’re Looking For</strong></p><p>Strong customer service mindset and communication skills</p><p>Ability to work onsite and collaborate directly with end users</p><p>Organized and detail-oriented approach to documentation and processes</p><p>Willingness to learn and grow within IT operations</p>
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
M365 Implementation Engineer Location: Remote Department: Professional Services Type: permanent <br> About the Role We are seeking an experienced M365 Implementation Engineer to join our Professional Services team. This position combines hands-on engineering work with frequent client interaction. You will design, deploy, and optimize Microsoft 365 solutions while collaborating directly with customers through daily video calls, workshops, and project updates. This role is ideal for someone who enjoys both the technical side of M365 and the client-facing aspects of consulting. <br> What You’ll Do Lead the deployment, configuration, and migration of Microsoft 365 services in client environments. Deliver solutions across collaboration, communication, and cloud productivity platforms within the M365 ecosystem. Meet with clients regularly through video calls to gather requirements, present progress, and provide technical guidance. Develop automated workflows, apps, and dashboards using the Power Platform to streamline business processes. Implement best practices around identity, governance, compliance, and security within the M365 tenant. Troubleshoot escalated issues and support clients throughout project delivery. Work closely with project managers and stakeholders to translate requirements into effective technical solutions.
We are looking for an experienced Azure Cloud and Network Administrator to join our team in Farmington Hills, Michigan. As a key contributor, you will oversee the design, implementation, and management of cloud and network infrastructure, ensuring optimal performance and security across our systems. This is a Contract to permanent position within the healthcare industry, offering an opportunity to work on cutting-edge technology solutions.<br><br>Responsibilities:<br>• Configure, maintain, and optimize Azure networking infrastructure, including virtual networks, functions, and resource performance.<br>• Collaborate with development teams to support DevOps initiatives and CI/CD pipelines.<br>• Administer Azure Virtual Desktop environments, including host pools, workspace configurations, and golden image management.<br>• Harden Azure images to enhance security and mitigate vulnerabilities.<br>• Implement and manage Azure Active Directory, including user and group administration, and conditional access policies.<br>• Deploy and maintain Windows Server virtual machines and ensure their security and reliability within the Azure environment.<br>• Utilize Microsoft Intune to automate vulnerability patching and enforce compliance policies across devices.<br>• Design and execute backup and disaster recovery strategies for cloud-based resources.<br>• Monitor and optimize cloud spending by identifying unused assets and implementing cost-effective solutions.<br>• Provide technical expertise and documentation for all managed systems, ensuring comprehensive support and compliance with company policies.
<p>We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.</p><p>• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.</p><p>• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.</p><p>• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.</p><p>• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.</p><p>• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.</p><p>• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.</p><p>• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.</p>
<p>We are seeking an experienced Application Architect to design, guide, and govern complex, scalable application systems across multiple product lines. This role partners closely with engineering, product, security, and infrastructure teams to ensure software solutions are robust, maintainable, and aligned with long‑term business and technical strategy.</p><p>The ideal candidate combines deep software engineering expertise with strong architectural judgment, and can influence teams without direct authority.</p><p><br></p><p>Key Responsibilities</p><ul><li>Define and evolve application architecture standards across distributed, cloud‑native systems</li><li>Design scalable, secure, and highly available application architectures for web, API, and service‑based platforms</li><li>Partner with engineering teams to translate business requirements into technical designs and reference architectures</li><li>Review system designs, code patterns, and technical proposals to ensure alignment with architectural principles</li><li>Guide technology selection, framework adoption, and integration strategies</li><li>Ensure architectures meet non‑functional requirements (performance, reliability, security, observability, cost)</li><li>Collaborate with infrastructure and platform teams on cloud, container, and deployment strategies</li><li>Influence technical roadmaps and drive architectural consistency across teams</li><li>Identify technical debt and propose pragmatic modernization strategies</li><li>Serve as a technical mentor to senior engineers and technical leads</li></ul>
We are looking for an Oracle Integration Cloud Dev to support a growing enterprise integration landscape in Irvine, California. This Long-term Contract position will focus on building and enhancing cloud-based integrations across Oracle SaaS environments, with an emphasis on reliable data movement and scalable interface design. The role works closely with HR and Finance technology stakeholders to strengthen data ownership models and deliver efficient, well-structured integration solutions.<br><br>Responsibilities:<br>• Design, develop, and maintain integration solutions primarily within Oracle Integration Cloud to connect Oracle SaaS applications and related enterprise platforms.<br>• Partner with HR and Finance information systems teams to support data stewardship objectives and ensure integrations align with business ownership needs.<br>• Create and optimize interfaces that move data accurately between source and target systems while supporting performance, reliability, and maintainability.<br>• Contribute to the evolution of integration methods by reducing dependence on legacy extract and reporting-based approaches where appropriate.<br>• Support a high-volume integration environment by monitoring existing interfaces, troubleshooting issues, and implementing enhancements as business demands grow.<br>• Work across core Oracle Fusion Cloud modules and connected systems, including timekeeping-related interfaces that feed Oracle Time and Labor.<br>• Produce technical documentation, mapping details, and development standards to support consistent delivery and long-term supportability.<br>• Collaborate with cross-functional teams to test, deploy, and refine integrations while helping minimize reliance on older middleware tools such as Boomi.
<p>Overview</p><p>We are seeking a <strong>Senior Cloud & Infrastructure Engineer (Azure)</strong> to lead the design, implementation, and support of secure, scalable, and resilient cloud infrastructure environments. This role is ideal for a hands-on engineer with deep Microsoft Azure expertise and a strong background in production cloud operations, infrastructure reliability, and disaster recovery.</p><p>The Senior Cloud & Infrastructure Engineer will play a key role in building and maintaining modern Azure environments, with a focus on networking, security, identity, backup, and recovery strategies. This individual will collaborate closely with cross-functional teams to ensure cloud platforms are optimized, secure, and aligned with business needs.</p><p>Key Responsibilities</p><ul><li>Design, implement, and support Azure-based infrastructure solutions for production environments</li><li>Manage and optimize cloud infrastructure with a focus on performance, availability, scalability, and security</li><li>Support Azure networking, identity, and security configurations, including private and hybrid connectivity models</li><li>Maintain and enhance backup, recovery, and disaster recovery solutions across cloud infrastructure</li><li>Troubleshoot complex infrastructure and cloud-related issues in production environments</li><li>Partner with application, security, and operations teams to support modern platforms hosted in Azure</li><li>Contribute to infrastructure standards, architecture decisions, and operational best practices</li><li>Implement and support secure cloud designs that align with organizational compliance and security requirements</li><li>Develop and maintain infrastructure automation and repeatable deployment processes where applicable</li><li>Provide technical leadership and guidance on cloud infrastructure strategy and operational excellence</li></ul><p><br></p>
<p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Tyler Munis System Administration</strong></p><ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul><p><strong>Technical Support & Maintenance</strong></p><ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as <strong>Crystal Reports, SQL, SSRS</strong>, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul><p><strong>Customer Service & Functional Support</strong></p><ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul><p><strong>Secondary Technical Skills (Preferred but Not Required)</strong></p><p>These skills are not mandatory but are highly valuable in supporting ERP ecosystem:</p><ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul><p><strong> </strong></p>
<p>Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Task Execution and End-User Support</strong></p><ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul><p><strong>Endpoint & Desktop Support</strong></p><ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul><p><strong>Identity, Access & Administration</strong></p><ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul><p><strong>Endpoint Management & Security Support</strong></p><ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul><p><strong>Documentation & Continuous Improvement</strong></p><ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul><p><strong>Operating Standards & Expectations</strong></p><ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
<p>Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. </p><p><br></p><p>We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.</p><p>• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.</p><p>• Maintain professionalism and de-escalate situations to ensure positive customer experiences.</p><p>• Collaborate with team members to streamline communication and enhance problem-solving efforts.</p><p>• Create and manage detailed documentation to support technical processes and training initiatives.</p><p>• Stay updated on emerging technologies and improve technical skills continuously.</p><p>• Perform repairs and maintenance on mechanical equipment as required.</p><p>• Uphold teamwork and a positive attitude in all aspects of the role.</p><p>• Ensure reliability and consistency in managing customer support tasks.</p>
<p>We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. </p><p><br></p><p>The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.</p><p>Key Responsibilities</p><p>Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics.</p><p>Develop and maintain roadmap, standards, and best practices for platform design and evolution.</p><p>Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows.</p><p>Build and manage API integrations with internal and third‑party systems.</p><p>Serve as Tier 3 escalation for complex incidents and participate in on-call rotations.</p><p>Govern platform changes to ensure security, compliance, and alignment with IT standards.</p><p>Partner with business and technical teams to translate experience goals into scalable solutions.</p><p>Maintain documentation and mentor engineering teams on platform best practices.</p><p>Other duties as needed</p><p><br></p>
<p>Robert Half is seeking a Data Engineer to design, build, and maintain enterprise data infrastructure and analytics platforms. This role will serve as the technical owner of data architecture, ensuring data quality, governance, and accessibility across the organization.</p><p>This is a highly visible role supporting leadership and business teams by enabling reliable, data-driven decision-making through scalable data solutions and modern analytics tools.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Design and implement enterprise data architecture, including data models and integration patterns to establish a single source of truth </li><li>Build and manage analytics platforms to support reporting and business intelligence initiatives </li><li>Develop and maintain high-impact dashboards using Power BI or similar tools for leadership and operational teams </li><li>Design and build automated ETL/ELT pipelines across multiple systems and data sources </li><li>Define and enforce data governance standards, including metric definitions, data quality rules, and access controls </li><li>Monitor and optimize data pipeline performance, including troubleshooting failures and implementing automated error handling </li><li>Investigate and resolve data quality issues (e.g., duplicates, sync failures) and implement proactive monitoring solutions </li><li>Enable self-service analytics by creating user-friendly data models and supporting end users with training and documentation </li><li>Ensure compliance with data security and regulatory requirements, including proper data handling and access controls </li><li>Partner with IT leadership to recommend tools, technologies, and best practices to enhance data capabilities </li></ul>
<p>We are seeking an experienced <strong>Application Support Analyst</strong> to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary internal owner of the public safety application platform (CAD or similar).</li><li>Provide day‑to‑day application support, troubleshooting, and system analysis.</li><li>Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.</li><li>Support configuration, enhancements, upgrades, and new service connections as the platform evolves.</li><li>Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical requirements.</li><li>Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance.</li></ul><p><br></p>