<p>We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Anaheim, California. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by addressing inquiries, managing orders, and maintaining accurate account information. This is an exciting opportunity to contribute to a dynamic team while developing your customer service expertise.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and provide accurate information to address customer inquiries.</p><p>• Communicate updates regarding order statuses, shipping delays, and other relevant details.</p><p>• Update and maintain customer account information to ensure data accuracy.</p><p>• Provide exceptional service in both inbound and outbound customer interactions.</p><p>• Collaborate with team members to resolve customer concerns effectively.</p>
We are looking for a dedicated Customer Service Representative to join our team in Dacono, Colorado. This contract position offers an opportunity to engage directly with customers, ensuring their needs are met while delivering high-quality service. The role requires strong communication skills and the ability to handle inquiries efficiently in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and accuracy.<br>• Process customer orders efficiently, ensuring all details are entered correctly into the system.<br>• Address and resolve customer concerns promptly, providing solutions that enhance satisfaction.<br>• Maintain thorough knowledge of company products and services to offer accurate information to customers.<br>• Collaborate with other departments to ensure seamless handling of customer requests and issues.<br>• Participate in community events and initiatives to foster positive relationships with customers.<br>• Track and document customer interactions in the system for reference and quality assurance.<br>• Uphold company standards for customer service excellence at all times.<br>• Assist with special projects or tasks related to customer service as assigned.
<p>Do you have excellent communication skills, a welcoming demeanor, and a knack for keeping a busy office running smoothly? Our client, a respected company in the construction industry, is on the lookout for a friendly and organized Receptionist to serve as the first point of contact for their team and visitors. If you thrive in a dynamic environment and enjoy making a great first impression, this is the role for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome visitors, clients, and vendors with professionalism and a friendly attitude.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Maintain and manage the front desk area, ensuring it is clean, organized, and presentable.</li><li>Provide administrative support to the team, including scheduling meetings, preparing documents, and managing mail.</li><li>Assist with data entry and filing to support project tracking and office operations.</li><li>Coordinate deliveries and ensure proper documentation for materials and packages.</li><li>Maintain contact lists and communication during project coordination when needed.</li><li>Support HR or office management tasks such as onboarding new employees or setting up workspace logistics.</li><li>Handle sensitive information and maintain confidentiality at all times.</li></ul><p><br></p>
<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
<p>Our client is looking for a dynamic and outgoing Front Desk Coordinator to be the face and voice of our organization. In this essential role, you will oversee the reception area, welcome clients and visitors, and help ensure the smooth operation of our office. The ideal candidate is highly professional, detail-oriented, and a natural multitasker who thrives in collaborative environments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients warmly, ensuring a professional and welcoming experience.</li><li>Respond promptly to phone calls, emails, and general inquiries, directing communication to the appropriate contacts or departments.</li><li>Maintain the reception area to ensure it is clean, organized, and reflects the company’s professional image.</li><li>Schedule, confirm, and coordinate appointments, meetings, and conference room bookings.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Assist with administrative tasks, such as data entry, maintaining office supplies inventory, and handling administrative documentation.</li><li>Provide support for company events or projects as needed.</li></ul><p><br></p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Rosemont, Illinois. This Contract-to-permanent position offers an exciting opportunity to support customers by managing inquiries, processing orders, and ensuring seamless communication throughout the order lifecycle. The ideal candidate will excel at problem-solving and customer care, working collaboratively with internal teams to deliver outstanding service.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, email, and other communication channels.<br>• Process and input customer orders with accuracy, ensuring all details such as product specifications and pricing are verified.<br>• Track and monitor the status of orders throughout the fulfillment process, providing regular updates to customers.<br>• Resolve customer concerns related to order discrepancies or delays, investigating issues and offering solutions.<br>• Collaborate with internal teams to address and resolve any challenges in order processing or fulfillment.<br>• Communicate effectively with customers, delivering timely updates on issue resolutions and order progress.<br>• Identify recurring issues and document them to contribute to process improvement initiatives.<br>• Maintain a high level of customer satisfaction by offering exceptional service and support during all stages of the order lifecycle.<br>• Schedule appointments and manage data entry tasks as needed to support operational efficiency.
<p><strong>Robert Half has partnered with an oil & gas company in Denver in search of an Administrative Assistant! The Administrative Assistant position is paying $23.00-$26.00 per hour and they're offering free parking and great benefits!</strong></p><p><br></p><p><strong>The Administrative Assistant will be responsible for the following: </strong></p><ul><li>Manage calendars, schedule meetings, and coordinate travel arrangements to support the administrative needs of the team.</li><li>Draft correspondence, conduct research, and assist with creating and organizing digital files for easy access and version control.</li><li>Welcome visitors, ensure conference rooms are properly set up, and provide excellent front-desk support.</li><li>Oversee office supply inventory, place orders, and maintain an organized and tidy workspace.</li><li>Handle incoming and outgoing mail, packages, and deliveries efficiently.</li><li>Coordinate with facilities to address maintenance needs and ensure timely resolution of issues.</li><li>Plan and execute events, including securing venues, arranging logistics, and managing on-site activities.</li><li>Run occasional local errands to support office and team needs.</li></ul><p><strong>Requirements for the Administrative Assistant include:</strong></p><ul><li>2+ years of administrative experience </li><li>Proficient with Microsoft office suite </li><li>Self motivated and someone who will find things to do when there is downtime</li></ul><p><strong>If interested in the Administrative Assistant position, please click "Apply Now" below!</strong></p><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>Business Support Specialist – Albany, NY (Long-Term Contract)</p><p>We’re seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you’ll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process transactions in finance, HR, or support services, following established procedures and service level agreements.</li><li>Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance.</li><li>Respond to inquiries and resolve issues through the call center and ticketing system.</li><li>Investigate and correct complex processing errors to maintain data integrity.</li><li>Analyze data to support audits and improve operational practices.</li><li>Provide professional, responsive customer service.</li><li>Identify user needs and recommend system or process enhancements.</li><li>Assist with audit reviews and evaluations.</li><li>Collaborate with team members to manage workload across service lines.</li><li>Ensure clear, timely, and accurate communication, including email correspondence.</li></ul><p> Call Mary Christman or Gabrielle Maisonet at 518/462-1430 to learn more and share your interest. We look forward to connecting! </p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
<p>If you love creating memorable first impressions and thrive in a hospitality setting, this opportunity is for you. A well-known hotel group in Carlsbad is looking for a Front Desk Agent who brings warmth, professionalism, and a touch of charm to every guest interaction. Whether it’s checking in a family on vacation or helping a business traveler get settled, you’ll be the face of the property and a key part of the guest experience.</p><p><br></p><p><strong><u>💼 What You’ll Be Doing:</u></strong></p><ul><li>Greet guests with a friendly and welcoming attitude.</li><li>Handle check-ins, check-outs, and room assignments efficiently.</li><li>Answer guest inquiries and provide local recommendations.</li><li>Manage reservations, cancellations, and modifications.</li><li>Process payments and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance to ensure room readiness.</li><li>Resolve guest concerns with empathy and professionalism.</li></ul>
<ul><li>Greet visitors, answer calls, manage inquiries, and ensure a positive experience for clients and employees.</li><li>Handle correspondence, maintain an organized workspace, schedule appointments, and assist with data entry or filing.</li><li>Oversee inventory, coordinate meeting spaces, manage supply orders, and ensure front desk operations run smoothly.</li><li>Act as a liaison between clients, staff, and vendors while sharing necessary updates across departments.</li></ul>
We are looking for a skilled Receptionist to join our team in Baxter, Minnesota, on a Contract to permanent basis. This role offers the opportunity to work in a dynamic, customer-focused environment where attention to detail and efficiency are key. If you have a strong background in administrative support and enjoy delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Answer and manage incoming calls using a multi-line switchboard system, ensuring prompt and detail-oriented communication.<br>• Greet and assist visitors, providing a welcoming and organized reception experience.<br>• Perform accurate data entry tasks to maintain records and documentation.<br>• Support administrative functions such as scheduling, correspondence, and file management.<br>• Utilize Microsoft Word and Microsoft Excel to create and update documents, spreadsheets, and reports.<br>• Coordinate with internal teams to ensure smooth daily operations and communication flow.<br>• Maintain a clean and orderly reception area to reflect an image of attention to detail.<br>• Address customer inquiries and concerns with a high level of service and focus on accuracy.<br>• Assist in preparing materials and reports for meetings or presentations as needed.
We are looking for a dedicated Customer Service Representative to join our team in Monterey, California. This position offers the opportunity to provide exceptional service to customers while contributing to the success of a non-profit organization. The role involves interacting with customers, processing transactions, and supporting event operations in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Handle credit card transactions accurately and efficiently during events.<br>• Guide attendees to festival areas and provide clear directions.<br>• Support event staff operations under the supervision of an onsite coordinator.<br>• Respond to inbound and outbound customer calls with professionalism and courtesy.<br>• Assist with order entry and ensure accurate data input.<br>• Deliver exceptional customer service to resolve inquiries and enhance customer satisfaction.<br>• Maintain a positive and helpful demeanor while interacting with diverse individuals.<br>• Uphold company policies and procedures while performing daily tasks.<br>• Collaborate with team members to ensure smooth event execution.<br>• Adapt to changing priorities and tasks in a fast-paced environment.
Seeking a Business Analyst. This onsite position will be responsible for financial reporting and analysis including sales reporting, budgets, forecasts, and variance analysis. The ideal candidate will have experience with detailed modeling and ability to prepare complex analysis working with large data sets. The financial analyst will primarily support the accounting and finance department but may also work on projects across the organization.<br><br><br>Duties/Responsibilities:<br><br>Drive financial results through data analysis<br>Develop and maintain detailed financial models and reports<br>Develops automated reporting and forecasting tools for more efficient use of data<br>Weekly, monthly, and annual reporting requirements <br>Performs ad-hoc reporting and other related duties as assigned<br>Performs other duties and responsibilities as assigned by manager<br>Qualifications<br>Required Skills/Abilities: <br><br>Advanced skills in Microsoft Office Suite including, but not limited to, Excel and Access<br>Strong analytical, critical thinking and problem-solving skills<br>Ability to keep yourself organized, prioritize duties and meet deadlines<br>Ability to consider multiple data sources and draw relevant conclusions<br>Ability to notice inconsistencies and errors in data and work product<br>Data mining and scrubbing<br>Roll-up sleeves, can do mentality<br> Adjusts quickly to changing priorities and conditions<br>Function independently and require limited day-to-day supervision<br>Excellent interpersonal and communication skills with the ability to interact with all levels of the<br><br>Education and Experience:<br><br>Bachelor's degree in Accounting, Finance, IT or other related data centric/analytical degree<br>3-5 years' experience as financial analyst or business analyst preferred but not required<br>Experience in an environment with 100,000+ transactions per month<br>Experience in SQL<br>Physical Requirements: <br><br>Prolonged periods of sitting at a desk and working on a computer.<br>Must be able to lift 15 pounds at times.<br>Add or subtract as needed
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
<p>We are looking for a dedicated Customer Service Representative to join our team located in Bala Cynwyd, Pennsylvania. As a Customer Service Representative, in this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This is an on-site position requiring attention to detail and a strong commitment to delivering exceptional customer experiences.</p><p><br></p><p>What you get to do every single day:</p><p>• Proactively communicate with retail stores to address concerns, provide feedback, and resolve issues in a timely manner.</p><p>• Deliver outstanding customer service by effectively handling inquiries and offering practical solutions.</p><p>• Manage and de-escalate challenging situations to ensure positive outcomes for customers.</p><p>• Utilize the Microsoft Office Suite to document, track, and communicate customer service activities.</p><p>• Respond to inbound and outbound calls promptly, ensuring all customer interactions are handled efficiently.</p><p>• Maintain accurate records of customer interactions and outcomes to support continuous improvement.</p><p>• Collaborate with team members to share insights and enhance overall service quality.</p>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.</p><p>• Build and maintain strong relationships with customers, ensuring their needs are understood and met.</p><p>• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.</p><p>• Accurately record customer information and inquiry details in company databases.</p><p>• Develop technical expertise about products to address and resolve customer issues effectively.</p><p>• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.</p><p>• Participate in product and skill training sessions, passing required assessments to enhance service delivery.</p><p>• Share relevant feedback and observed customer trends with management to improve processes.</p><p>• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.</p>
<p>We are looking for dedicated Customer Service Representatives to join our team in Tustin, California. In this long-term contract role, you will play a key part in delivering amazing service by managing customer inquiries and ensuring timely updates. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.</p><p>• Process and input customer orders accurately into the system.</p><p>• Provide timely updates on order statuses, including shipping delays or changes.</p><p>• Maintain and update customer accounts with accurate information.</p><p>• Communicate with customers via email to resolve issues and provide updates.</p><p>• Schedule appointments and coordinate with relevant departments when needed.</p>
<p>We are seeking a meticulous Administrative Assistant for our client in Gulfport, Mississippi. This is a short-term contract to full time position offering an excellent opportunity for growth within a dynamic work environment. The ideal candidate will provide administrative support, assist with front desk responsibilities, and contribute to maintaining smooth office operations.</p><p><br></p><ul><li>Coordinate legal communications</li><li>Manage calendars, including trial dates, hearing dates, depositions, etc.</li><li>Schedule client meetings, depositions, hearings and handling logistical needs</li><li>Draft, revise and proofread legal documents and correspondence</li><li>Handle preparation of hearing, trial, and deposition notebooks and exhibits</li><li>Assist with electronic filing of pleadings, exhibits and other legal documents</li><li>Maintain legal and confidential files and dockets in strict confidence</li><li>Perform related or similar duties as required or assigned</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for a detail-oriented Operations Coordinator to join our team in Sartell, Minnesota. In this long-term contract role, you will play a key part in ensuring smooth office operations and supporting various administrative and logistical functions. This position requires a proactive individual with strong organizational skills and the ability to manage multiple priorities effectively.<br><br>Responsibilities:<br>• Coordinate daily office functions, ensuring all operational tasks are completed efficiently and in alignment with company policies.<br>• Schedule appointments and manage calendars to prioritize tasks and meet deadlines.<br>• Process invoices and payments accurately while maintaining compliance with quality standards.<br>• Provide exceptional customer service through call center support, addressing inquiries and resolving issues promptly.<br>• Oversee logistics and shipping processes to ensure timely delivery and adherence to transportation protocols.<br>• Maintain records and validate plans to support business growth and innovation.<br>• Implement standard operating procedures and ensure adherence to discrimination laws in all aspects of operations.<br>• Utilize Microsoft Office Suite to create reports, track progress, and execute administrative tasks.<br>• Collaborate with various departments to support operational improvements and drive efficiency.<br>• Contribute creative solutions to enhance workflows and support the organization's strategic goals.
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>We are looking for a meticulous part-time Administrative Assistant to join our team in Middle River, Maryland. In this position, you will play a key role in supporting data management, customer service, and administrative processes within the energy and natural resources industry specifically creating and maintaining reports in MS Excel and internal CRM. This is an excellent opportunity to contribute to a dynamic environment while developing your organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update alphanumeric data accurately into systems and databases.</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues effectively.</p><p>• Maintain and organize records to ensure accessibility and compliance.</p><p>• Perform filing tasks and manage documentation efficiently.</p><p>• Utilize Excel to analyze, track, and report data.</p><p>• Collaborate with call center teams to ensure smooth communication and workflow.</p><p>• Monitor and maintain data integrity and quality in all processes.</p><p>• Support administrative tasks as needed to enhance operational efficiency.</p>
