We are looking for a well-rounded technical professional who can support both cybersecurity operations and day-to-day IT support. This role is ideal for someone with a solid foundation in security best practices who also enjoys rolling up their sleeves to solve technical issues, assist end users, and maintain system health.<br><br>Key Responsibilities:<br><br>• Monitor security alerts via SIEM tools and respond to incidents<br>• Conduct basic vulnerability scans and assist with remediation tracking<br>• Help maintain internal security controls aligned with standards like TISAX and ISO 27001<br>• Support development and testing of incident response plans<br>• Work with IT and local teams to ensure secure configurations and user access controls<br>• Assist with vendor risk reviews and security questionnaires<br>• Maintain and organize documentation related to policies, procedures, and audits<br>• Participate in phishing simulations and user security training efforts<br>• Provide Tier 1/Tier 2 technical support for end users (hardware, software, network, printers)<br>• Perform light hardware repair, software installs, and assist with troubleshooting<br>• Coordinate with vendors for issue resolution and system improvements<br>• Track IT assets and keep inventory records up to date<br>• Support the network team with basic tasks like wireless and firewall configurations<br>• Contribute to the development of documentation, policies, and standard procedures<br><br>Qualifications:<br>• Bachelor’s degree in Computer Science, Information Technology, or a related field<br>• 3–5 years of experience in a blended IT support / cybersecurity role<br>• Familiarity with endpoint protection, basic networking, and access management<br>• Experience with SIEM tools, endpoint detection, and vulnerability scanners<br>• Proficiency with Windows 11, Microsoft 365, and common IT tools<br>• Comfortable supporting users and solving technical problems across systems<br>• Excellent troubleshooting, documentation, and communication skills<br>• Hands-on mindset and a willingness to wear multiple hats in a dynamic environment
<p>We are looking for a skilled Desktop Support Analyst to join our team in Farmers Branch, Texas. In this long-term contract role, you will be responsible for managing and maintaining audio-visual (AV) equipment and providing technical support to ensure seamless operation during events, meetings, and presentations. This position is ideal for someone who excels in troubleshooting, planning, and delivering outstanding technical assistance.</p><p><br></p><p><strong>Title: Audio Visual Support </strong></p><p><strong>Location: Farmers Branch </strong></p><p><strong>Pay: $30-35 per hour</strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Manage and document AV-related issues, ensuring proper tracking, escalation, and resolution within the support team.</p><p>• Deliver on-site and remote technical support during events, managing sound, lighting, presentations, and resolving any technical interruptions.</p><p>• Conduct thorough pre-event inspections of AV equipment to verify functionality and avoid disruptions.</p><p>• Plan and prioritize tasks for upcoming events to ensure smooth execution and adherence to deadlines.</p><p>• Assist users with operating AV equipment and provide training on basic functionality and troubleshooting techniques.</p><p>• Diagnose and resolve technical issues with AV systems, often under time-sensitive conditions during live events.</p><p>• Provide remote support to users experiencing AV-related challenges.</p><p>• Perform routine maintenance, troubleshooting, and repairs on AV equipment to optimize performance and extend its lifespan.</p><p>• Install and configure new AV systems, including hardware setup, cable management, and control system programming.</p><p>• Maintain inventory levels of essential AV supplies and equipment, ensuring availability for immediate use.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. <strong>*The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are seeking an experienced and fast-paced Sourcer to join a dynamic team in identifying top talent for a wide range of roles. This exciting opportunity is perfect for an individual with agency experience, a strong understanding of the Greenhouse ATS platform, and the ability to thrive in a high-energy, fast-moving environment. As a Sourcer, you will play a key role in building a top-tier talent pipeline and supporting organizational talent acquisition goals. This is a contract (12 week) assignment based Downtown Chicago. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with recruiters and hiring managers to deeply understand hiring needs and deliver tailored sourcing strategies for hard-to-fill positions.</li><li>Leverage your agency recruiting experience to uncover top talent using innovative sourcing methods, including LinkedIn Recruiter, job boards, industry networks, and more.</li><li>Utilize Greenhouse ATS expertise to manage candidate pipelines, maintain accurate up-to-date records, and ensure the hiring process runs smoothly.</li><li>Conduct proactive outreach and build meaningful relationships with passive candidates to ensure a continuous and robust talent pool.</li><li>Screen candidates to evaluate skills, experience, and alignment with position requirements.</li><li>Maintain an efficient workflow, balancing multiple priorities and deadlines in a fast-paced environment.</li><li>Stay updated on industry trends and best practices to continuously improve sourcing strategies and outcomes.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.</p><p>• Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.</p><p>• Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.</p><p>• Maintain accurate equipment records by updating asset tags and ensuring proper documentation.</p><p>• Share technical expertise to support improvement initiatives and enhance IT processes.</p><p>• Deliver services related to onboarding, role changes, and offboarding for employees.</p><p>• Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.</p><p>• Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.</p><p>• Collaborate with team members to drive continuous improvement and creative problem-solving.</p><p>• Ensure compliance with service level agreements and organizational standards in all aspects of technical support.</p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We at Robert Half are looking to add <strong>Social Media Specialists</strong> to our pool of top-tier marketing professionals. In this role, you will drive engagement, increase brand awareness, and create compelling content across multiple social media platforms. You'll work with marketing teams to build and execute social strategies that deliver measurable results. We specialize in recruiting talented professionals across North America and are passionate about representing you and putting your career goals first!</p><p> </p><p><strong>Location:</strong> Nashville, TN (open to hybrid or onsite) </p><p><strong>W2 Pay:</strong> $25-$35/hr</p><p><strong>We are looking for someone who is open to PT or FT, Contract, Contract to Hire, or Permanent Placements.</strong></p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, implement, and manage social media strategies across platforms, including LinkedIn, Instagram, Facebook, TikTok, and Twitter.</li><li>Create and schedule engaging content, including posts, videos, and stories, tailored to different audiences.</li><li>Monitor social media channels for engagement, respond to comments/messages, and foster community growth.</li><li>Analyze performance metrics and provide reports with actionable insights to improve social media efforts.</li><li>Stay up-to-date with platform changes, trends, and emerging tools.</li><li>Collaborate with content creators, designers, and marketing teams to align social strategies with broader marketing campaigns.</li><li>Manage social media ad campaigns, including audience targeting, budgeting, and performance tracking.</li></ul><p> </p>
<p>Robert Half is partnered with a top Minneapolis law firm searching for a 3-6 year Litigation Associate to join the firm's top tier construction litigation practice. You will work on complex and sophisticated legal matters for construction industry clients. Your practice will be an interesting and broad one running the gamut of issues Construction companies encounter, including: Construction Defect, Employment, Personal Injury, and Contracts Disputes.</p>
<p>Audio - Video - Lightening!! Do those words perk your eyes? We are seeking a technician to join our client's team in Grand Island, Nebraska. In this role, you will be responsible for supporting events by delivering high-quality audio and video solutions while ensuring equipment is properly maintained and secured. This position requires strong technical skills combined with excellent communication and problem-solving abilities to provide seamless event experiences. No matter how experienced, there is still a path of promotions and growth within this team!</p><p><br></p><p>Apply now, call 319-362-8606, or email your resume direct and confidential to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn)..</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with banquet and event teams to set up and remove required audio/video technologies, ensuring all equipment is secured and maintained.</p><p>• Monitor event schedules, respond to inquiries, and proactively address support requests to enhance service delivery.</p><p>• Provide technology solutions before, during, and after events, ensuring the equipment meets the needs of the event requirements.</p><p>• Communicate effectively with clients to understand their goals, offering technical expertise and suggesting additional solutions when appropriate.</p><p>• Implement security measures for equipment and ensure cables and wiring are properly installed and dressed to meet luxury resort standards.</p><p>• Assist in delivering various media formats, including audio, video, text, and animations, while adapting to the evolving event technology landscape.</p><p>• Document and improve processes under the guidance of the Technology Manager to enhance reliability, efficiency, and compliance.</p><p>• Conduct regular maintenance, cleaning, and repairs on equipment, coordinating replacements as needed and keeping teammates informed of equipment status.</p><p>• Respond calmly under pressure, adapt to changing conditions, and maintain professionalism when interacting with guests and event teams.</p><p>• Work flexible schedules aligned with event needs, demonstrating independence while providing value and support to teammates.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.</p><p><strong>This is a Hybrid Opportunity- Monday's and Friday's remote, Tuesday's, Wednesday's, Thursday's in office. 8am-5pm.</strong></p><p><br></p><p>-Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.</p><p>-Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.</p><p>-Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).</p><p>-Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.</p><p>-Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).</p><p>-De-escalate challenging customers, clients or merchants and provide exceptional customer support.</p><p>-Record customer interaction details, comments, and complaints within the CRM system.</p><p>-Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.</p><p>-Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.</p><p>-Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.</p><p>-Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.</p><p>-Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.</p><p>-Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.</p><p>-Accept the need for change and adapt positively to internal and external changes.</p><p>-Provide feedback and assistance for processes and procedures for new program implementations.</p><p><br></p><p>Daily Tasks</p><p>-All expectations consistently demonstrated in an accurate, comprehensive and timely manner.</p><p>-Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, dispute resolution, transaction processing issues, process and procedure questions.</p><p>-Complete account and user updates.</p><p>-Send confirmation/approval communications.</p><p>-Complete account onboarding steps.</p><p>-Create and distribute applicable new launch announce</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for an experienced IT Manager to oversee and enhance our technology operations in Lansing, Michigan. In this leadership role, you will be responsible for maintaining our IT infrastructure, driving innovation, and ensuring the security and efficiency of systems that support our organizational goals. Your expertise will be pivotal in shaping our technology strategy while providing valuable support and training to our team.<br><br>Responsibilities:<br>• Manage and optimize critical IT infrastructure, including servers, networks, security tools, and end-user devices.<br>• Lead IT projects and initiatives that align with business objectives, ensuring timely and effective execution.<br>• Develop and implement disaster recovery plans and data backup strategies to maintain business continuity.<br>• Research and adopt emerging technologies that enhance organizational efficiency and productivity.<br>• Oversee system administration, network performance, and cybersecurity protocols to safeguard company data.<br>• Supervise IT staff and coordinate the help desk operations to ensure prompt issue resolution.<br>• Conduct cost-benefit analyses for system upgrades and new technology implementations.<br>• Manage relationships with vendors and negotiate service contracts to meet organizational needs.<br>• Ensure compliance with data protection regulations and internal policies.<br>• Provide technical training and support to employees, fostering a culture of technological competence.
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We’re seeking a detail-oriented, customer-focused professional to join our team as an IT<strong> Support Technician</strong>. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.</p><p>In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide remote assistance for password resets, account access issues, and general troubleshooting.</li><li>Accurately document support activities and resolutions in the ticketing system.</li><li>Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.</li><li>Support account activations, role assignments, and password management within utility systems.</li><li>Maintain up-to-date customer and technician records in the ticketing system.</li><li>Manage incoming service requests, generate tickets, and route them to appropriate teams.</li><li>Collaborate with team members to ensure clear and effective communication across the organization.</li><li>Assist with software and application-related issues to ensure optimal system performance.</li><li>Adhere to IT support policies and procedures to deliver a seamless customer experience.</li></ul><p><br></p>
<p><em>The salary range for this position is $90,000 - $110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p><strong>ESSENTIAL FUNCTIONS & RESPONSIBILITIES:</strong></p><ul><li>Assist with the preparation of monthly/quarterly consolidated financial statements (Balance Sheet, Income Statement, Statement of Comprehensive Income, Shareholders’ Equity Statement and Statement of Cash Flows)</li><li>Assist with the monthly consolidation and elimination process</li><li>Assist with the preparation of Bank Reporting and related processes</li><li>Assist in analyzing monthly, quarterly and annual region/country financial information to ensure compliance with Global Accounting Policies and GAAP</li><li>Assist with the implementation of system, financial reporting and general process enhancements which ensure the consistent application of best practices across all locations</li><li>Assist in preparation of footnote related schedules for External filings</li><li>Review and perform analytics and explain variances on regional and consolidated financial results</li><li>Assist with coordination of collection from international finance teams of required financial and non-financial information for external reporting, effectively communicating underlying requirements and concepts</li><li>Lead special projects and assist with ad hoc requests, as needed</li></ul><p><strong> </strong></p>
<p><strong>IT Functional Manager – Hybrid (3 Days On-Site)</strong></p><p> <strong>Salary:</strong> Up to $160K DOE</p><p><br></p><p>We’re seeking an <strong>IT Functional Manager</strong> to help shape and modernize our North American IT landscape. This hands-on role blends operational support with strategic development, ideal for someone who thrives in a fast-paced, growth-oriented environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first line of support for ERP and planning systems.</li><li>Develop and execute an IT roadmap aligned with business strategy.</li><li>Translate business needs into scalable IT solutions and process improvements.</li><li>Support the implementation of new systems, including CRM and WMS.</li><li>Collaborate with international IT teams and external partners on key projects.</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIN and apply now!</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. This is a Long-term Contract position within the healthcare and social assistance sector, offering an excellent opportunity to utilize your expertise in PC maintenance, hardware installation, and technical problem-solving. You will play a vital role in ensuring smooth desktop operations and contributing to the efficiency of the organization's IT systems.<br><br>Responsibilities:<br>• Perform upgrades and deployments of Windows PCs, ensuring proper imaging and seamless integration.<br>• Maintain and troubleshoot PCs and printers to minimize downtime, addressing technical issues promptly.<br>• Install and configure PC hardware for end-users, ensuring optimal performance.<br>• Analyze and resolve reported issues from end-users, delivering effective solutions.<br>• Monitor and manage the desktop support queue, adhering to organizational guidelines.<br>• Document processes and recommend improvements to enhance operational efficiency.<br>• Track and update all support calls using the corporate tracking system, ensuring accurate records.<br>• Assist with various IT-related projects as needed, collaborating with team members.<br>• Support the migration to Windows 11, ensuring a smooth transition for users.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Havertown, Pennsylvania. This role is within the non-profit sector and offers an excellent opportunity to make a meaningful impact through technology support. As this is a Contract to permanent position, it provides the potential for long-term growth and stability for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely resolution for technical support tickets raised by end users, ensuring minimal disruption to workflows.</p><p>• Perform administrative tasks related to desktop systems and handle imaging processes for new and existing devices.</p><p>• Manage and maintain Microsoft 365 applications and Windows operating systems to ensure optimal functionality.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Diagnose and repair hardware issues related to desktop systems and peripherals.</p><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Greenville, South Carolina. In this role, you will provide technical assistance and support for desktop hardware and software systems, ensuring smooth functionality for end-users. This is a long-term contract position offering a great opportunity to work in the financial services industry.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to desktop hardware and software systems.</p><p>• Manage Active Directory tasks including user account creation, updates, and permissions.</p><p>• Configure and maintain workstations and peripherals to meet user requirements.</p><p>• Perform desktop imaging and software installations to ensure consistent system setups.</p><p>• Provide timely and effective support for Microsoft Windows 10/11 operating systems.</p><p>• Monitor and maintain hardware performance, addressing any troubleshooting needs.</p><p>• Collaborate with team members to implement updates and upgrades as necessary.</p><p>• Ensure compliance with company policies and security protocols during support operations.</p><p>• Document technical procedures and solutions for future reference and training purposes.</p><p>• Communicate effectively with users to understand and resolve their technical concerns.</p>
<p><strong><em><u>Overview</u></em></strong></p><p> -- Strategic hands-on IT Manager with comparable previous experience, to help develop our IT landscape for the future</p><p> -- The right candidate will wear multiple hats — from being the first-line response to the development of the future IT landscape.</p><p> -- Someone that can keep existing ERP and planning systems operational, support new developments in our existing systems, and implement new systems, such as CRM, WMS and functionalities.</p><p> -- You will translate the needs of the organization and translate this to IT solutions that benefit the organization and its customers</p><p> -- You will represent the US organization and its interest in group IT meetings, developments and international projects.</p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for an experienced IT Manager to lead technology operations and initiatives within our organization in Grand Rapids, Michigan. This role requires a hands-on leader who can oversee IT infrastructure, manage vendor relationships, and ensure the security and efficiency of all systems. The ideal candidate will be proactive in identifying technological improvements, fostering team development, and aligning IT strategies with business objectives.<br><br>Responsibilities:<br>• Oversee the daily operations of the IT department, ensuring systems and processes run smoothly.<br>• Collaborate with senior leadership to align IT strategies with organizational goals and priorities.<br>• Identify, evaluate, and implement new technologies to enhance system performance and integration.<br>• Manage vendor relationships and negotiate contracts to maximize value for the organization.<br>• Develop and enforce policies, procedures, and documentation for IT operations and security.<br>• Lead and mentor the IT team, fostering a customer-focused and innovative environment.<br>• Troubleshoot and resolve hardware, software, and system issues, ensuring minimal downtime.<br>• Monitor and respond to service desk tickets to address end-user concerns effectively.<br>• Plan and execute changes to infrastructure configurations while maintaining system integrity.<br>• Design, test, and implement disaster recovery procedures to safeguard mission-critical operations.
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.</p><p>The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>Level 1–2 support</strong> for desktops, laptops, mobile devices, printers, and network connectivity issues.</li><li>Configure, deploy, and maintain Windows/Mac workstations and related hardware.</li><li>Install and support software, applications, and system updates.</li><li>Troubleshoot issues with <strong>Microsoft 365, VPN access, and Active Directory</strong>.</li><li>Assist users with password resets, account provisioning, and permissions management.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate complex technical issues to senior IT staff or vendors when appropriate.</li><li>Ensure timely response to support tickets with a customer-first approach.</li></ul><p><br></p>
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team on a contract basis in Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, workers' compensation, and insurance bonds. This position requires a proactive approach to resolving client issues, maintaining strong relationships with stakeholders, and ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer support to internal teams and external clients regarding Property & Casualty products, workers' compensation, and insurance bonds.<br>• Investigate and resolve technical issues for external users, offering solutions and referring unresolved matters to appropriate personnel as needed.<br>• Maintain comprehensive knowledge of the Paychex Insurance Agency portfolio, systems, and processes to address client inquiries effectively.<br>• Handle inbound and outbound calls to assist clients with Property & Casualty products and workers' compensation payment services.<br>• Accurately document all communications with clients and stakeholders to ensure proper record-keeping.<br>• Develop and recommend process improvements and enhancements to optimize client support and satisfaction.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide informed assistance to clients.<br>• Utilize multiple software applications, carrier websites, and bureau systems to respond to inquiries and resolve issues.<br>• Collaborate with insurance carriers and other stakeholders to maintain positive, precise relationships.<br>• Participate in assigned projects and training sessions to enhance skills and contribute to team success.
