<p>We are looking for a Bilingual Call Center Specialist to support the mission of a non-profit organization by handling inbound and outbound phone interactions with professionalism, empathy, and cultural sensitivity. This role requires fluency in English and Spanish to effectively engage with individuals from diverse backgrounds, ensuring callers receive information, resources, and support to meet their needs. The Specialist is also responsible for accurate data entry, resource referrals, and collaborating closely with team members to uphold the priorities and values of the non-profit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Call Handling:</strong></li></ol><ul><li>Provide exemplary customer service to all callers by addressing inquiries, offering resources, and connecting individuals to appropriate organizational services via phone.</li><li>Maintain professionalism and empathy when dealing with sensitive situations, including crisis calls or emotional interactions.</li><li>Ensure clear and effective communication in both languages to serve diverse clients effectively.</li></ul><ol><li><strong>Outreach and Resource Coordination:</strong></li></ol><ul><li>Make outbound calls to follow up on requests and share updates about available programs or services.</li><li>Refer callers to internal non-profit programs or trusted external community resources as appropriate.</li></ul><ol><li><strong>Data Management and Confidentiality:</strong></li></ol><ul><li>Accurately document all calls, inquiries, and case notes into the organization's CRM system or database.</li><li>Protect sensitive client information and adhere to all privacy and confidentiality policies.</li></ul><ol><li><strong>Language Translation and Support:</strong></li></ol><ul><li>Translate verbal and written materials as needed to support callers or facilitate internal communication.</li><li>Assist colleagues and teammates in bridging communication gaps with non-English-speaking clients.</li></ul><ol><li><strong>Mission and Community Support:</strong></li></ol><ul><li>Represent the organization with professionalism, passion, and commitment to its mission and values.</li><li>Participate in training sessions to remain informed about the non-profit’s services, policies, and updates.</li><li>Foster collaborative relationships with team members to deliver cohesive and impactful service.</li></ul><p><br></p>
<p>Business Support Specialist – Albany, NY (Long-Term Contract)</p><p>We’re seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you’ll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process transactions in finance, HR, or support services, following established procedures and service level agreements.</li><li>Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance.</li><li>Respond to inquiries and resolve issues through the call center and ticketing system.</li><li>Investigate and correct complex processing errors to maintain data integrity.</li><li>Analyze data to support audits and improve operational practices.</li><li>Provide professional, responsive customer service.</li><li>Identify user needs and recommend system or process enhancements.</li><li>Assist with audit reviews and evaluations.</li><li>Collaborate with team members to manage workload across service lines.</li><li>Ensure clear, timely, and accurate communication, including email correspondence.</li></ul><p> Call Mary Christman or Gabrielle Maisonet at 518/462-1430 to learn more and share your interest. We look forward to connecting! </p>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
<p><strong>Job Title: Front Desk Representative (Contract)</strong></p><p><strong>Location: Iowa City, Iowa</strong></p><p><strong>Description:</strong></p><p>We are seeking a friendly and organized Front Desk Representative to join our client's team on a <strong>short-term contract</strong> basis. Acting as the "Director of First Impressions," the ideal candidate will play a pivotal role in creating a welcoming environment for visitors, handling phone calls, and assisting with various clerical tasks. If you have excellent communication and organizational skills, this is an excellent opportunity to showcase your talents while contributing to the success of a dynamic company in Iowa City.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist clients and visitors with a friendly and professional demeanor, ensuring a seamless first impression.</li><li>Answer incoming phone calls promptly, routing them to the appropriate departments or providing accurate information as needed.</li><li>Manage daily administrative tasks, such as data entry, filing, scanning documents, and organizing office materials.</li><li>Assist with scheduling appointments, managing calendars, and coordinating meetings.</li><li>Maintain a clean and organized front desk and reception area.</li><li>Provide high-quality customer service to internal staff and external stakeholders.</li><li>Support additional clerical tasks and special projects as requested.</li></ul><p><br></p>
<p>We are seeking an organized and personable Receptionist to be the welcoming face and voice of our company. As the first point of contact for clients, guests, and employees, the Receptionist plays a pivotal role in creating a positive and professional impression. This position requires excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><p><strong>Front Desk Management</strong>:</p><ul><li>Greet and welcome clients, visitors, and employees with a warm and professional demeanor.</li><li>Manage incoming and outgoing calls, direct inquiries to the appropriate department, and take messages as needed.</li><li>Ensure the front desk area is tidy, organized, and equipped with necessary materials (brochures, business cards, etc.).</li></ul><p><strong>Visitor Coordination</strong>:</p><ul><li>Maintain a visitor log and coordinate visitor access, including issuing visitor badges as needed.</li><li>Provide directions, assistance, and information to guests visiting the office.</li></ul><p><strong>Administrative Support</strong>:</p><ul><li>Assist with scheduling appointments, meetings, and conference room reservations.</li><li>Perform basic administrative tasks, including data entry, scanning, copying, and filing documents.</li><li>Distribute incoming mail and coordinate outgoing mail and courier services.</li></ul><p><strong>Communication Management</strong>:</p><ul><li>Serve as the first point of contact for general inquiries via phone or email, ensuring efficient communication and resolution.</li><li>Relay important messages to employees in a timely and accurate manner.</li></ul><p><strong>Office Coordination</strong>:</p><ul><li>Assist with inventory management and ordering of office supplies.</li><li>Support the organization of office events or meetings as needed.</li><li>Act as a liaison between office management and guests or clients.</li></ul><p><br></p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach.</p><p>• Upload and organize documents into customer files, completing 20+ uploads daily with accuracy.</p><p>• Provide empathetic and effective support to customers, including managing irate callers with patience and care.</p><p>• Collaborate effectively with team members to ensure seamless service delivery.</p><p>• Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions.</p><p>• Operate and manage a multi-line phone system for effective call routing and handling.</p><p>• Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment.</p><p>• Uphold a pleasant and detail-oriented demeanor in all customer and team interactions.</p><p>• Contribute to maintaining a positive and supportive team atmosphere.</p>
<p>We are looking for a detail-oriented Medical Front Desk / Billing Clerk to join a thriving healthcare team in Portland, Maine. This role offers a unique opportunity to grow professionally in a supportive environment, with potential advancement into an Office Manager position. Enjoy a four-day work week with Fridays off, alongside generous benefits that include health insurance, paid vacation, and more.</p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting patients and handling inquiries with professionalism and care.</p><p>• Process medical billing tasks accurately and efficiently, ensuring compliance with industry standards.</p><p>• Maintain and update patient records, ensuring confidentiality and attention to detail.</p><p>• Coordinate patient scheduling to optimize office workflows and enhance service delivery.</p><p>• Handle insurance claims and related documentation, resolving discrepancies as needed.</p><p>• Provide exceptional customer service, addressing patient concerns and fostering positive relationships.</p><p>• Utilize computer systems and software for administrative tasks, demonstrating strong technical skills.</p><p>• Collaborate with healthcare staff to ensure seamless communication and efficient operations.</p><p>• Uphold a high level of organization and attention to detail in all administrative duties.</p><p>• Contribute to the overall success of the office by supporting team goals and adapting to evolving needs.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>Front desk coordinator (reception area coordinator) opening</p><p>We currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.</p>
We are looking for a detail-oriented Data Entry Clerk to join our team in Midland, Texas. This position offers an excellent opportunity to contribute to a dynamic environment within the utilities/infrastructure industry. The role involves a mix of customer service and administrative tasks, requiring strong organizational skills and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Handle incoming customer calls and provide timely responses to inquiries.<br>• Dispatch technicians for service requests and ensure efficient scheduling.<br>• Create and manage service tickets with accuracy and attention to detail.<br>• Prepare and process invoices, ensuring proper coding and documentation.<br>• Perform precise data entry tasks to maintain up-to-date records.<br>• Monitor and manage inventory levels for equipment and supplies.<br>• Utilize a multi-line phone system to handle customer communications effectively.<br>• Support various administrative functions to streamline operations.
<p>We are looking for a dedicated and customer-focused <strong>Bilingual French Canadian</strong> Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively.</p><p>• Recommend and promote products or services that align with customers' needs, contributing to brand growth.</p><p>• Document customer details and inquiries accurately in company databases for future reference.</p><p>• Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances.</p><p>• Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings.</p><p>• Share valuable feedback and observed trends with management to improve customer service processes.</p><p>• Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime.</p>
<p>We are looking for a Front Desk Coordinator to join our team on a contract basis in San Francisco, California. In this role, you will serve as the first point of contact for visitors, providing a welcoming and detail-oriented presence. This position requires a customer-focused individual with excellent organizational skills and a courteous attitude.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist all visitors promptly and courteously as they enter or exit the premises.</p><p>• Monitor building entrances to ensure a secure and safe environment.</p><p>• Perform document scanning and maintain accurate records.</p><p>• Handle concierge-related tasks as assigned to support smooth daily operations.</p><p>• Maintain a neat and detail-oriented appearance and adhere to the business dress code.</p><p>• Manage time effectively to handle multiple responsibilities efficiently.</p><p>• Collaborate with team members to maintain a welcoming and organized front desk area.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Julia Henderson at julia.henderson - at - roberthalf - .com with your word resume and reference job ID# 00410-0013289434 **</p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting.<br><br>Responsibilities:<br>• Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems.<br>• Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint.<br>• Deploy and resolve issues related to firewalls, VPNs, and wireless network setups.<br>• Address escalated technical issues across diverse IT environments and technologies.<br>• Collaborate with senior engineers to make informed decisions on system architecture and design.<br>• Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows.<br>• Drive successful delivery of client-facing projects and contribute to continuous process optimization.
<p>We are looking for a Senior Network Operations Engineer to join our team in Marysville, Ohio, supporting a dynamic and fast-paced automotive environment. </p><p>This is a long-term, multi-year assignment that requires an experienced individual to ensure the seamless operation, monitoring, and maintenance of network systems across multiple locations. The role involves onsite work and offers an exciting opportunity to contribute to the stability and efficiency of critical network infrastructure.</p><p><br></p><p>This role is onsite 5 days/week in Marysville, OH</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite network support for 80 locations.</p><p>• Monitor and analyze network performance using tools such as ThousandEyes, NetBrain, NetFlow, and PingPlotter.</p><p>• Respond to network outages, troubleshoot issues, and coordinate with vendors to restore smooth operations.</p><p>• Perform reviews of log files to assess network health and identify potential risks.</p><p>• Conduct data center floor support, including equipment installation, maintenance, and upgrades.</p><p>• Collaborate on projects involving the design, configuration, and replacement of network equipment.</p><p>• Manage incident resolution, problem-solving, and change management processes for network systems.</p><p>• Assist Network Engineering teams with the design and configuration of switches, routers, and other network devices.</p><p>• Provide exceptional customer support and remote assistance for network-related issues.</p><p>• Ensure 100% network uptime by monitoring systems and proactively addressing performance concerns.</p>
<p>Medical Phones Room Support – Contract to Hire Opportunity!</p><p><br></p><p>Join our client in the medical industry with an organization where patients feel like family. We’re seeking a reliable, calm, and customer-focused professional to support a busy phones room team. This is a contract-to-hire opportunity with strong potential for long-term growth. Apply today or contact our team at <strong>563-359-3995</strong> to learn more! Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Hours: 7:50a to 4:45p</p><p><br></p><p><strong><u>Daily Responsibilities:</u></strong></p><p>Answering and directing high-volume inbound phone calls, documenting each interaction into eClinicalWorks (ECW)</p><p>Calls may be related to:</p><p>• Appointment scheduling and rescheduling ]</p><p>• Medical refill requests</p><p>• Questions for the provider</p><p>• Receiving test results from other facilities</p><p><br></p><p>If you're passionate about helping others and want to be part of a compassionate, patient-first environment — we’d love to connect with you!</p>
We are looking for a motivated and highly organized Front Desk Coordinator to manage day-to-day operations of our Miami showroom. This role involves maintaining a visually appealing space, providing exceptional customer service, and supporting various marketing and sales activities. This is a Contract-to-Permanent position offering an opportunity to contribute to a dynamic and engaging environment.<br><br>Responsibilities:<br>• Ensure the showroom is visually appealing and merchandise is displayed according to corporate standards.<br>• Maintain the cleanliness and organization of showroom samples and displays.<br>• Coordinate showroom maintenance, refits, and timely installation of window displays.<br>• Track showroom usage by clients and produce detailed monthly and annual reports.<br>• Collaborate with teams to organize showroom events, such as buying days and press events.<br>• Support marketing efforts by assisting with projects and handling requests from editors, stylists, and celebrities.<br>• Manage inventory control for the showroom and maintain product catalogs for sales activities.<br>• Assist Key Account Managers with client interactions, including order-taking and sales support.<br>• Handle administrative tasks such as managing office supplies, petty cash, and courier services.<br>• Create shopping carts and purchase orders to support operational needs.
<p>Front desk coordinator (reception area coordinator) opening</p><p>We currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.</p>
<p>We are looking for a detail-oriented Cost Analyst to join our client's team in Santa Fe Springs, California. In this role, you will play a pivotal part in managing financial operations, ensuring accuracy in reporting, and supporting inventory analysis within the manufacturing industry. This position offers an excellent opportunity to contribute to a dynamic and collaborative environment focused on operational efficiency.</p><p><br></p><p>As a Cost Analyst you will focus on operational and financial oversight within a production environment. You will collaborate directly with the production staff, participating in daily meetings to monitor workflows and processes. Your responsibilities will include tracking incoming materials, outgoing products, and work-in-process inventory while assessing relevant metrics and key performance indicators. You will actively challenge calculations and existing processes to promote efficiency and accuracy.</p><p><br></p><p>• Business Line Performance Monitoring:</p><p>o Track and report the performance of business lines in relation to metals usage, recovery, and recycling.</p><p>o Ensure clear visibility of metals flows for production management and provide data-driven support for operational decision-making</p><p><br></p><p>• Metals Tracking:</p><p>o Monitor metals volumes in a chemical production environment and ensure precise tracking.</p><p>o Perform complex analyses to assess and improve the quality and meaning of data in the related ERP system (SAP).</p><p><br></p><p>• Dashboard Development:</p><p>o Design and continuously improve metals dashboard for management, providing real-time visibility into material flows, inventories, and recovery rates.</p><p>o Collaborate with IT and data teams to ensure dashboard accuracy and usability.</p><p><br></p><p>• Inventory & Backlog Reporting:</p><p>o Oversee inventory levels and backlog of metals, ensuring accurate reporting and guiding production, logistics, and warehouse teams to maintain accurate and timely inventory records.</p><p>o Analyze large datasets to identify trends, address inquiries and answer questions. </p><p><br></p><p>• Process Optimization:</p><p>o Identify opportunities to improve tracking systems and material control processes.</p><p>o Develop and manage information proactively to support local management decision making and improve existing reporting systems. </p><p>o Support audits and compliance efforts related to precious metals handling and documentation.</p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p>The Payroll Analyst plays a key role in supporting payroll operations and related initiatives to ensure accuracy, efficiency, and compliance across payroll systems and processes. This position involves collaboration with cross-functional teams, system testing, reporting, and continuous improvement efforts.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to payroll-related data requests for internal and external audits and reporting needs.</li><li>Develop, document, and maintain standard operating procedures for payroll processes, including year-end activities.</li><li>Serve as the first point of contact for payroll service desk inquiries and assist with escalated issues requiring advanced analysis.</li><li>Collaborate with stakeholders to define business requirements and documentation for payroll system updates and enhancements.</li><li>Conduct testing and validation for payroll system changes and project implementations.</li><li>Prepare monthly cost reports and generate General Ledger (GL) entries.</li><li>Support HRIS system implementations and monitor data replication between systems to ensure accuracy.</li><li>Perform regular audits to validate payroll data integrity and compliance.</li><li>Investigate and resolve payroll discrepancies and system errors, escalating when necessary.</li><li>Design and produce custom payroll reports as needed.</li><li>Manage and execute year-end payroll tasks, including income reporting and system configuration updates.</li><li>Contribute to process improvement initiatives using continuous improvement methodologies.</li><li>Develop and deliver training sessions for payroll-related topics.</li></ul>
<p>We are looking for a professional and detail-oriented <strong>Contract/Temporary Receptionist</strong> to provide exceptional front-desk support at a client in Downtown Dallas. The ideal candidate will be the first point of contact for visitors and callers, ensuring a positive interaction while maintaining an organized and efficient reception area. This is a contract/temporary position requiring flexibility and adaptability to meet the needs of our fast-paced work environment.</p>
<p>We are seeking a meticulous Administrative Assistant for our client in Gulfport, Mississippi. This is a short-term contract to full time position offering an excellent opportunity for growth within a dynamic work environment. The ideal candidate will provide administrative support, assist with front desk responsibilities, and contribute to maintaining smooth office operations.</p><p><br></p><ul><li>Coordinate legal communications</li><li>Manage calendars, including trial dates, hearing dates, depositions, etc.</li><li>Schedule client meetings, depositions, hearings and handling logistical needs</li><li>Draft, revise and proofread legal documents and correspondence</li><li>Handle preparation of hearing, trial, and deposition notebooks and exhibits</li><li>Assist with electronic filing of pleadings, exhibits and other legal documents</li><li>Maintain legal and confidential files and dockets in strict confidence</li><li>Perform related or similar duties as required or assigned</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Monday - Friday 10:00am - 7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
