We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a dedicated Front Desk Coordinator to join our team in San Francisco, California. This long-term contract position is ideal for someone who thrives in a fast-paced environment and enjoys being the central point of contact for an office. The role requires exceptional organizational skills and a detail-oriented approach to ensure smooth daily operations.<br><br>Responsibilities:<br>• Welcome visitors, clients, and vendors with a warm and detail-oriented attitude.<br>• Oversee front desk coverage, manage calendars, and facilitate meeting arrangements.<br>• Handle daily office tasks such as sorting mail, managing deliveries, and maintaining office supplies.<br>• Provide administrative support, including scheduling, data entry, and light clerical tasks.<br>• Collaborate with internal teams to streamline daily operations and workflows.<br>• Maintain a clean, organized, and detail-oriented front office environment.<br>• Answer and direct incoming calls using a multi-line phone system.<br>• Assist in coordinating concierge services to enhance visitor experiences.<br>• Ensure all phone inquiries are handled efficiently and transferred appropriately.
<p><strong>Job Title:</strong> Accounts Payable Clerk (Temp-to-Hire)</p><p> <strong>Location:</strong> Sapulpa, OK (100% On-Site)</p><p> <strong>Pay:</strong> $20/hour</p><p> <strong>Schedule:</strong> Monday–Friday</p><p><br></p><p><strong>Job Description:</strong></p><p> We are seeking a detail-oriented <strong>Accounts Payable Clerk</strong> for a temp-to-hire opportunity in Sapulpa, OK. This role is ideal for someone who is dependable, organized, and comfortable supporting both accounting and administrative functions. The AP Clerk will handle daily invoice processing, vendor communication, and general front-desk responsibilities. Experience with light payroll is a plus, and any familiarity with <strong>Sage 100</strong> is highly valued.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process, code, and enter invoices accurately and in a timely manner</li><li>Assist with vendor communication, statement reconciliation, and resolving discrepancies</li><li>Provide administrative and front-desk support, including answering phones and assisting walk-ins</li><li>Maintain organized financial and administrative records</li><li>Assist with light payroll functions as needed</li><li>Support the accounting team with additional tasks as assigned</li></ul>
<p><strong>About the Company</strong></p><p> Our client, a reputable financial services firm, is seeking a Front Desk Coordinator to manage front office operations and ensure a seamless experience for clients, visitors, and internal teams. This role combines high-touch client service with administrative coordination and office support in a professional, fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for clients, visitors, and vendors, delivering a professional and welcoming front desk experience</li><li>Manage a multi-line phone system, including screening, routing, and responding to inquiries</li><li>Coordinate conference rooms, client meetings, and advisor schedules as needed</li><li>Oversee front desk operations, ensuring the reception area and shared spaces remain organized and presentable</li><li>Handle incoming and outgoing mail, packages, and courier services</li><li>Support office operations by ordering supplies and coordinating with building management and service vendors</li><li>Provide administrative support to advisors and support staff, including data entry, document preparation, scanning, and filing</li><li>Assist with client onboarding paperwork and general correspondence</li><li>Maintain discretion and confidentiality when handling sensitive client and financial information</li></ul><p><br></p>
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team on a contract basis in Atlanta, Georgia. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient experience. Your responsibilities will include managing day-to-day front desk operations and supporting administrative tasks to maintain smooth workflows.<br><br>Responsibilities:<br>• Welcome guests and visitors warmly, providing assistance and ensuring a positive first impression.<br>• Organize and facilitate team meetings, including preparing materials and scheduling.<br>• Manage incoming and outgoing mail, including sorting, distributing, and logging items.<br>• Handle scanning and sending documents accurately and promptly.<br>• Operate a multi-line phone system to answer and direct inbound calls in a courteous manner.<br>• Support concierge services by addressing client and team inquiries.<br>• Maintain a clean and organized reception area to uphold a detail-oriented atmosphere.<br>• Collaborate with team members to ensure seamless administrative support.<br>• Provide general assistance to staff and clients as needed.
<p>We are looking for a dedicated and detail-oriented Sales Assistant to join our dynamic team in New Rochelle, New York. This role offers an opportunity to support the company’s growth by ensuring exceptional client satisfaction and retention. As a key bridge between customers and internal departments, you will handle inquiries, resolve challenges, and manage documentation meticulously while fostering strong client relationships. If you thrive on clear communication, teamwork, and enjoy contributing to sales initiatives, this position is your chance to make a meaningful impact.</p>
<p>We are looking for an experienced IT Manager to lead a dynamic technical team and provide strategic technology consulting to clients in Albuquerque, New Mexico. This role combines team leadership, client engagement, and oversight of managed IT services to ensure optimal performance and alignment with business goals. The ideal candidate will drive operational excellence, foster strong client relationships, and guide the team toward proactive and innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build and mentor a high-performing technical team, fostering a culture of accountability and continuous improvement.</p><p>• Develop and implement clear processes and roles to ensure efficient service delivery and team alignment.</p><p>• Conduct regular one-on-one meetings, performance reviews, and development plans to support team growth.</p><p>• Lead strategic planning for clients, crafting technology roadmaps that align with their long-term business objectives.</p><p>• Conduct on-site client meetings, including business reviews and strategic discussions, to strengthen relationships and provide tailored solutions.</p><p>• Oversee the delivery of managed IT services, including infrastructure management, cloud solutions, cybersecurity, and support processes.</p><p>• Ensure adherence to best practices, security policies, and high standards for service quality and documentation.</p><p>• Manage vendor relationships, licensing renewals, and cost optimization to maximize operational efficiency.</p><p>• Collaborate with sales and operations teams to ensure clients receive consistent and impactful results.</p><p>• Travel periodically to support and align with team members and key clients, ensuring cohesive operations.</p><p>Other duties as needed</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Specialist for a client located in San Diego, CA. Enterprise IT Support Specialist to support a complex, enterprise-level IT environment. This role focuses on providing high-quality end-user support while managing and maintaining a large fleet of Windows and macOS endpoints. The ideal candidate will have strong experience with Microsoft Intune, Azure Active Directory (Entra ID), Microsoft 365, and enterprise ticketing and ITSM platforms, along with a deep understanding of endpoint management and security best practices.</p><p><br></p><ul><li>3+ years of experience supporting users in an enterprise IT environment</li><li>Proven experience supporting Windows and macOS in a managed environment</li><li>Hands-on experience with Microsoft Intune / Endpoint Manager</li><li>Strong working knowledge of Azure Active Directory (Entra ID)</li><li>Experience supporting Microsoft 365 in an enterprise setting</li><li>Experience working with enterprise ticketing/ITSM platforms (ServiceNow, Jira Service Management, etc.)</li><li>Understanding of endpoint lifecycle management and asset tracking</li><li>Ability to troubleshoot complex issues while adhering to ITIL-based processes</li></ul>
<p>Robert Half is looking for an organized and proactive Facilities Coordinator to assist our client in San Mateo. The Facilities Coordinator is responsible for ensuring a safe, efficient, and well-maintained workplace. This role oversees building operations, vendor management, maintenance scheduling, space planning, and support for daily facility needs. The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Facilities & Building Operations</strong></p><ul><li>Coordinate daily building operations: HVAC, electrical, plumbing, security, janitorial, and general repairs.</li><li>Monitor building conditions and respond to service requests in a timely manner.</li><li>Schedule preventive maintenance and ensure compliance with safety and building codes.</li><li>Assist with office moves, updates, and space planning.</li><li>Serve as primary contact for facility-related vendors and contractors.</li><li>Obtain quotes, negotiate pricing, and manage service contracts.</li><li>Track and approve invoices, ensuring accuracy and timely payment.</li><li>Support workplace safety programs and emergency preparedness plans.</li><li>Maintain documentation for inspections, permits, and compliance requirements.</li><li>Conduct facility walkthroughs to identify risks or areas needing improvement.</li><li>Assist with employee workspace needs (access badges, desk setups, ergonomic equipment, etc.).</li><li>Coordinate meeting room setup, supplies, and equipment support.</li><li>Manage inventory of office and facility supplies.</li><li>Monitor facility expenses, track costs, and support budget planning.</li><li>Generate reports on maintenance activities, vendor performance, and facility metrics.</li></ul><p><br></p>
<p>We are hiring for a contract to hire position for a Service Center Manager. This person oversees every facet of service center operations, ensuring sales goals are achieved, products meet quality standards, and customers receive excellent service. This position requires effective leadership, operational know-how, and a dedication to fostering a safe, well-organized, and efficient workplace. The Service Center Manager is instrumental in driving the center’s profitability and success while upholding the company’s values and standards.</p><p><br></p><p><strong>Job Functions:</strong></p><ul><li>Oversee all aspects of service center performance, ensuring compliance with company policies, procedures, and safety standards.</li><li>Conduct regular inspections and implement continuous improvements to guarantee products consistently meet or exceed customer quality expectations.</li><li>Maintain a clean, organized, and professional environment throughout the facility.</li><li>Monitor and assess staff performance, ensuring alignment with company standards.</li><li>Consistently enforce company policies and procedures, initiating corrective actions when necessary.</li><li>Serve as the primary representative of the service center, exemplifying the company’s Mission, Vision, and Core Values in interactions with employees, clients, and community members.</li><li>Prioritize customer satisfaction by delivering timely and accurate service.</li><li>Address customer inquiries and resolve issues promptly and professionally.</li><li>Review work orders, production schedules, and reports to develop accurate production estimates and schedules.</li><li>Ensure precise work order processing within the Company ERP system.</li><li>Utilize the ERP system to monitor, optimize, and enhance operational performance.</li><li>Drive achievement of Key Performance Indicators (KPIs) for the service center, identifying and correcting areas of underperformance.</li></ul>
<p>This leadership role is responsible for overseeing all aspects of an organization’s Information Technology (IT) operations. The position manages a wide range of IT functions including business continuity planning, database and systems administration, network infrastructure, cybersecurity, technical services, and application development and support. The role emphasizes innovation and strategic leadership in developing and implementing initiatives that support organizational goals.</p><p><br></p><p><strong>What You’ll Do: Responsibilities</strong></p><ul><li>Establish and execute the overall IT strategy and vision in alignment with the organization’s strategic objectives.</li><li>Lead the development, implementation, and oversight of a comprehensive information security and cybersecurity program to protect data assets and technology infrastructure from internal and external threats.</li><li>Prioritize and manage strategic and tactical IT projects, allocating resources based on scope, timelines, and organizational priorities. Monitor performance metrics and ensure risks are mitigated.</li><li>Identify and implement emerging technologies and process improvements to enhance agility, innovation, and responsiveness to business needs.</li><li>Direct and support IT staff, including performance management, training, and professional development.</li><li>Oversee multiple projects to successful completion within budget and timeline constraints.</li><li>Manage relationships with technology vendors and ensure compliance with service level agreements.</li><li>Collaborate with internal and external stakeholders on IT-related initiatives and issues.</li><li>Recommend and implement new technologies and services to improve operational efficiency and effectiveness, ensuring systems capacity meets organizational needs.</li><li>Serve as a liaison between IT and other departments to ensure alignment and support for cross-functional initiatives.</li><li>Lead efforts related to IT grant proposals and execution, ensuring compliance with grant requirements.</li><li>Prepare and manage the annual IT budget, including planning for current and future capital projects.</li><li>Contribute to the development and implementation of asset management strategies that minimize lifecycle costs and support organizational objectives.</li><li>Perform other duties as assigned.</li><li>This role may require flexibility in schedule and location to support a 24/7 operational environment.</li></ul>
<p>Our company is seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is vital to ensuring customer satisfaction and supporting ongoing business success. The ideal candidate will be an excellent communicator who is comfortable solving problems and delivering service in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, or chat</li><li>Address customer questions, resolve concerns, and provide accurate information regarding products and services</li><li>Process orders, applications, and service requests in a timely manner</li><li>Document all interactions in the customer relationship management (CRM) system</li><li>Escalate complex issues to the appropriate department or manager when necessary</li><li>Collaborate with colleagues in other departments to ensure seamless customer support</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this role, you will provide exceptional assistance to customers by addressing their inquiries, resolving issues, and offering solutions tailored to their needs. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth in the payments industry. <strong> The hours for this role will be 1:00pm-10:00pm Monday-Friday EST. </strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer concerns promptly and effectively.</p><p>• Clearly explain product features, pricing options, and associated charges to customers.</p><p>• Utilize customer service systems and tools efficiently to deliver timely support and solutions.</p><p>• Follow established procedures to resolve standard problems while seeking guidance when necessary.</p><p>• Ensure adherence to quality standards and meet call center performance metrics.</p><p>• Encourage customers to use self-service tools and platforms for greater convenience.</p><p>• Provide information about promotions, upgrades, and new product offerings.</p><p>• Offer rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as required to support the overall customer service operation.</p>
We are looking for a dedicated Call Center Specialist to join our team in Appleton, WI. In this contract position, you will play a vital role in delivering exceptional customer service and support in a fast-paced, business casual environment. This role offers opportunities for growth, including seasonal performance reviews and mentorship during training.<br><br>Responsibilities:<br>• Provide attentive and efficient customer service by handling inbound calls and addressing client inquiries.<br>• Utilize customer service software to track interactions and resolve issues promptly.<br>• Navigate basic office systems and internet platforms to retrieve and input information accurately.<br>• Collaborate with team members to ensure smooth operations and maintain high service standards.<br>• Participate in a comprehensive two-week training program, including computer-based learning and hands-on mentorship.<br>• Work flexible shifts, including weekends and holiday hours, as part of a 24/7 operation.<br>• Demonstrate empathy and friendliness while maintaining goal-oriented communication with customers.<br>• Contribute to team connectivity and support long-term organizational goals.<br>• Uphold attendance and reliability standards to ensure consistent performance.<br>• Adhere to company policies and procedures while striving for continual improvement.
<p><em>The salary range for this position is up to $90,000-$95,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Winter is here! Want to be with a company that will ensure you get to enjoy the holiday seasonr? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong><u>Responsibilities</u></strong></p><p>· Perform monthly close activities including but not limited to:</p><p>· Prepare monthly financial reporting package to executive management</p><p>· Work directly with the shared service center to manage and coordinate corporate month end close</p><p>· Prepare monthly and quarterly journal entries and account recs for the corporate general ledger</p><p>· Field questions/support business unit finance leads with close and consolidation questions</p><p>· Accounting and disclosure responsibility for and/or involvement in the following areas:</p><p>· Share-based compensation</p><p>· Derivatives and hedging (Fx and interest rate swaps)</p><p>· LIFO inventory</p><p>· Self-insurance reserves</p><p>· Debt covenant calculations</p><p>· Pension</p><p>· Goodwill and intangible asset impairment analysis</p><p>· Acquisition accounting</p><p>· Maintain and update the company’s accounting policies specific to the above areas</p><p>· Assist in coordinating and developing training materials for quarterly global accounting and finance updates</p><p><br></p><p><br></p><p><strong> </strong></p>
We are looking for a dedicated and detail-oriented Executive Assistant to provide high-level support to senior leadership within the financial services sector. In this long-term contract position, you will play a key role in managing schedules, coordinating travel arrangements, and ensuring seamless communication across teams. This opportunity is based in Stamford, Connecticut.<br><br>Responsibilities:<br>• Manage and maintain executives' calendars, ensuring appointments and meetings are efficiently organized.<br>• Coordinate domestic and international travel arrangements, including booking flights, accommodations, and transportation.<br>• Prepare materials and agendas for executive meetings, ensuring all required documents are available and organized.<br>• Serve as the primary point of contact for scheduling and communication between executives and internal teams.<br>• Monitor and prioritize incoming correspondence, responding on behalf of the executive when appropriate.<br>• Ensure timely follow-ups on action items and decisions from meetings.<br>• Maintain confidentiality and handle sensitive information with professionalism.<br>• Collaborate with other departments to facilitate executive requests and streamline operational workflows.<br>• Assist in planning and organizing events and meetings, both virtual and in-person.<br>• Provide support for additional administrative tasks as needed.
We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
<p>We are looking for a dedicated Office Assistant to join our team in New York, New York. This ongoing Contract position offers an exciting opportunity to contribute to the smooth operation of our workplace while ensuring a welcoming and detail-oriented environment for employees and visitors. The ideal candidate will excel in organizational tasks, customer service, and administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Create a welcoming and detail-oriented atmosphere for employees, guests, and candidates by delivering exceptional hospitality.</p><p>• Keep reception and shared spaces clean, organized, and inviting for all team members.</p><p>• Monitor and manage office deliveries, ensuring employees are promptly notified of package arrivals.</p><p>• Coordinate daily lunch catering logistics, including placing orders, greeting delivery drivers, and arranging meals for up to 70 employees.</p><p>• Utilize the Envoy platform to oversee desk availability and team member locations.</p><p>• Compile and present weekly and monthly security metrics, highlighting trends and incidents.</p><p>• Plan and execute onsite events such as socials and happy hours, handling logistics, budgets, vendor coordination, and promotional materials.</p><p>• Collaborate with the Workplace team and other business partners on various projects and initiatives.</p><p>• Support workplace processes including employee offboarding, ticketing systems, and facility management tasks.</p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a Receptionist to join our team on a contract-to-permanent basis in Midland, Texas. This role requires a detail-oriented and approachable individual who can manage front-desk operations and provide administrative support. The ideal candidate will be responsible for creating a positive impression for visitors and ensuring efficient organizational processes.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring a friendly and detail-oriented environment.<br>• Manage phone calls using a multi-line phone system, directing inquiries appropriately.<br>• Maintain and organize both physical and digital filing systems for easy access and record accuracy.<br>• Provide general administrative support to team members as needed.<br>• Handle sensitive information with discretion and uphold confidentiality.<br>• Coordinate correspondence and scheduling through Microsoft Outlook.<br>• Ensure the reception area is clean, organized, and presentable at all times.<br>• Collaborate with internal teams to support daily operations and workflow.
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
Contact Center Representative<br><br>What can you expect:<br>• You will be part of a company dedicated to making a meaningful impact in the lives of our Association members. We are equally committed to the growth and development of our people, placing a high value on collaboration, innovation, and teamwork, all while fostering an environment where we have fun and celebrate success together.<br>• As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities<br>• You will be doing meaningful, challenging work, and can look forward to a career with opportunities to learn and grow<br>• This is a customer service contact center position with structured scheduling<br>• This will be an in-office position. Remote work is not available for this position<br><br>What is in it for you?<br>• You will work in an exciting environment with a reputable company and receive full training and on the job support<br>• You will work for a company that enjoys having fun with onsite gaming and fun activities<br>• You will work for a company with modern office aesthetics with conversation pods, state-of-the-art technology, and cubicle designs to include options for standing desks.<br>• You will work with an engaging and passionate leadership team that supports the development and success of their colleagues<br><br>We will count on you to:<br>• Be a part of a team of colleagues that demonstrate a passion for providing excellent customer service, while maintaining efficiency on calls <br>• Handle inbound telephone calls and document all interactions <br>• Research customer inquiries and follow up with customers as needed via email or outbound phone calls<br>• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer<br>• Request additional/missing information from the customer via written or verbal communication<br>• Ability to troubleshoot basic website errors or website navigation questions<br>• Assist with renewals or policy questions<br>• Ability and flexibility of working an 8-hour day, as well as any overtime needs<br><br>What you need:<br>• HS diploma or equivalent<br>• Computer proficiency (data entry, email, etc.)<br>• Microsoft office (Outlook, Teams)<br>• Basic computer troubleshooting skills<br>• Time management and multitasking skills<br>• Adaptability- flexible/adjusts to change<br>• Strong oral and written communication skills<br>• Willingness to receive coaching and feedback<br><br>What makes you stand out:<br>• Bachelor’s degree<br>• Excellent verbal and written communication<br>• Understanding of insurance products<br>• Previous call center experience <br>• Reliable and committed
<p><strong>About the Organization</strong></p><p> Our client, a mission-driven nonprofit organization, is seeking a Customer Service Representative to support community members by providing accurate information, guidance, and administrative assistance. This role serves as a key point of contact for individuals accessing programs and services and requires a strong commitment to customer service and community impact.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for community members via phone, email, and in-person interactions</li><li>Handle inbound and outbound calls related to programs, services, and general inquiries</li><li>Collect, enter, and maintain accurate participant information in internal databases and case management systems</li><li>Assist individuals with applications, forms, and general documentation</li><li>Provide clear information regarding available services, eligibility requirements, and next steps</li><li>Resolve inquiries professionally and escalate complex or sensitive matters as appropriate</li><li>Maintain detailed and accurate records while ensuring confidentiality</li><li>Collaborate with internal teams to support program operations and positive client outcomes</li><li>Uphold the organization’s mission, values, and commitment to equity and inclusion</li></ul><p><br></p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 10:00pm-9:00am (4x10) Tuesday-Friday/Sat EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 8:00am-5:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
