We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>Robert Half is seeking an experienced<strong> Tier 3 Support Specialist</strong> to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.</p><p> </p><p><strong>Duration:</strong> 3-month contract with potential for extension or conversion</p><p><strong>Location:</strong> 100% onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (7:30-4:30pm)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Monitor and work through the support ticket queue, ensuring all issues are resolved within the defined SLA.</li><li>Collaborate with the shared service desk (Help Desk) to escalate and resolve complex technical issues efficiently.</li><li>Provide on-site support as the primary technical point of contact.</li><li>Troubleshoot and resolve a wide range of technical issues, including hardware, software, networking, desktops, laptops, and printers.</li><li>Perform root cause analysis on recurring technical problems and recommend preventive measures.</li><li>Maintain clear documentation of issues, solutions, and system changes to support knowledge sharing and continuous improvement.</li><li>Proactively identify and address potential IT concerns to minimize downtime and disruptions to business operations.</li></ul>
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
<p><strong>About the Role</strong></p><p>A leading healthcare organization is seeking a <strong>Support Supervisor</strong> to co-lead a remote team supporting digital chat operations. This role is critical in ensuring smooth call center and chatbot operations, driving KPI performance, and supporting a high volume of tickets across multiple states. The ideal candidate will be solutions-oriented, an excellent written communicator, and comfortable working in a mission-driven, faith-based environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Co-supervise a team of 9 agents handling digital chat support.</li><li>Manage high-volume tickets across 9 states with a focus on efficiency and resolution.</li><li>Oversee KPI performance, metrics, and service quality.</li><li>Ensure accuracy and professionalism in all written communication.</li><li>Support change management initiatives to improve processes and service delivery.</li><li>Provide solutions-focused leadership—prioritizing problem-solving over excuses.</li><li>Collaborate with leadership to enhance chatbot and call center operations.</li></ul><p><br></p>
<p>Our client, a very well capitalized, private equity backed company that is in high acquisition mode with a number of current nationwide targets, is recruiting for their Manager of Technical Accounting and Deal Analysis to join their world class team. Based in the Washington, DC area, this is a ground floor opportunity for a talented Technical Accounting Manager to take their career to the next level quickly with a great amount of career runway as this company rapidly builds their finance team and overall infrastructure. This newly created Manager of Technical Accounting position will work with a tenured Controller support their talented CFO closely. This opportunity offers a chance to work in a dynamic environment, where your skills in public accounting, business combinations, and financial reporting will be highly valued. This role will oversee the preparation of opening balance sheets for acquisitions, ensure compliance with relevant accounting standards, and support the Controller in various technical accounting tasks.</p><p><br></p><p>In addition, this role will provide accounting leadership and technical guidance for the corporate team and their acquisition integrations. Duties for this this exciting Manager of Technical Accounting and Deal Analysis position will include the following:</p><p><br></p><p>• Supporting ongoing acquisitions including preparation of opening balance sheets and support technical accounting matters related to the transaction</p><p>• Performing financial analysis to support deal structuring, including purchase price allocation and post-transaction adjustments.</p><p>• Calculating working capital by entity and ensure compliance with relevant accounting standards, such as ASC 805 for business combinations.</p><p>• Supporting the Controller's group with account reconciliations and accounting for intercompany transactions.</p><p>• Compiling cash forecasts and reporting relating to acquisitions</p><p>• Assisting with the maintenance of technical accounting standards such as ASC 805, 606 and 842</p><p>• Supporting the continued implementation of their new ERP systems</p><p>• Preparing workpapers and month-end reconciliations for balance sheet accounts and select income statement accounts.</p><p>• Identifying and valuing tangible and intangible assets, liabilities, and goodwill.</p><p>• Assisting to integrate acquired entities into the consolidated financial reporting systems</p><p>• Support the company's annual audits and tax filings.</p><p><br></p><p>Our client offers healthcare benefits as part of their total compensation package.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.</p>
<p><strong> </strong></p><p>Our client is a rapidly growing and very well financed global company in the emerging energy sector. They are recruiting for their Manager of Project Accounting to join their world class team. This is a ground floor opportunity for a talented Manager of Project Accounting to take their career to the next level quickly with a great amount of career runway as this company rapidly builds their finance team and overall infrastructure. This exciting position will report to a tenured Director and provide accounting support for the operations team and their cutting edge new global level projects. </p><p><br></p><p>Duties for this this exciting Manager of Project Accounting role will include the following:</p><p><br></p><ul><li>Work closely with field operations, project managers as well as the corporate accounting team and be a key contributor to the month end and year end accounting close as well as financial reporting </li><li>Ensure all aspects of the company's construction and capital projects and fixed assets are recorded accurately and timely as required by GAAP, </li><li>Prepare journal entries including monthly accruals, adjusting entries and complex entries to support complex projects and related transactions </li><li>Perform monthly balance sheet reconciliations for accounts assigned and related account schedules </li><li>Assist with the external audit process and provide supporting schedules and requested information to support the year end external audit and quarterly reviews </li><li>Support management with the development of key accounting processes as well as design of internal controls </li><li>As a part of a team, assist with system implementations and related technology projects </li><li>Work effectively between project operations teams and the corporate accounting team to maintain information flow and hit reporting deadlines</li><li>Perform ad hoc projects for management as assigned.</li></ul><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.</p><p><strong> </strong></p><p><br></p><p><br></p>
<p>***100% onsite Minneapolis, MN. Heated parking provided!***</p><p><br></p><p>Robert Half has a client that is looking for an experienced Systems Administrator to play a key role in modernizing IT infrastructure and enhancing systems across their organization. In this role, you will lead critical initiatives in cloud migration, security improvements, and enterprise software implementation, while collaborating across departments to align technology solutions with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize hybrid IT environments, including on-premises and cloud systems such as Windows Servers, and Entra ID.</p><p>• Lead the migration from legacy Active Directory systems to Entra ID.</p><p>• Oversee enterprise applications, including Microsoft 365, Mimecast, and Intune, ensuring optimal functionality and user access.</p><p>• Plan and execute SharePoint intranet migration projects, improving architecture and usability.</p><p>• Implement IT service management processes, including asset and configuration management, change management, and user account provisioning.</p><p>• Monitor system performance metrics and ensure stability across infrastructure components.</p><p>• Support and mentor Help Desk staff, assisting with escalated technical issues and providing end-user training.</p><p>• Enhance security measures by enforcing Group Policies, coordinating with 3rd parties for incident response, and maintaining compliance across endpoints and servers.</p><p>• Lead modernization projects such as transitioning endpoint management to Intune and migrating outdated server systems.</p><p>• Collaborate with cross-functional teams to create automation solutions using tools like Power Automate and Power BI.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS</p>
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices and knowledge of AWS/Cloud technologies.</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. </p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
<p>Are you an organized and detail-oriented professional with strong technical skills and a passion for creating seamless workflows? A large, well-known organization is seeking an <strong>Office Manager</strong> to join their dynamic team!</p><p><br></p><p><strong>About the Role</strong></p><p>As the Office Manager, you will play a critical role in overseeing daily administrative operations, ensuring procedures are followed efficiently, and supporting various departments to maintain productivity. We are seeking candidates with <strong>at least one year of experience</strong> in office management or related fields. The ideal candidate will possess a strong proficiency in <strong>Microsoft Excel</strong> and demonstrate the ability to leverage their technical skills to streamline processes.</p><p>This position begins as a <strong>Temporary-to-Permanent (TTP)</strong> role, offering the opportunity for long-term career growth within a respected and established organization.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage day-to-day office operations, including administrative support, scheduling, and inventory control.</li><li>Coordinate communication between departments to ensure smooth operational workflows.</li><li>Utilize advanced <strong>Excel capabilities</strong> to create, update, and analyze spreadsheets for data tracking and reporting purposes.</li><li>Monitor compliance with company policies and ensure all processes align with organizational goals.</li><li>Provide assistance in onboarding new team members and maintaining employee records.</li><li>Develop innovative solutions to optimize office procedures and increase efficiency.</li></ul><p><strong>Why You'll Love This Role:</strong></p><ul><li><strong>Reputable company</strong>: Become part of a well-known, established organization with a proven track record of success.</li><li><strong>Growth opportunity</strong>: Begin your career as a temporary employee with the potential to transition to a permanent role.</li><li><strong>Supportive environment</strong>: Join a team that values collaboration, innovation, and continuous improvement.</li></ul><p><br></p>
We are looking for a skilled Technical Engineer to join our team in New Orleans, Louisiana. In this role, you will provide advanced technical support across various platforms and systems, ensuring seamless operations and resolving technical challenges. This position is ideal for someone with a strong attention to detail and a solid background in IT systems and enterprise environments.<br><br>Responsibilities:<br>• Provide Tier 2 technical support for IT help desk operations, addressing complex issues efficiently.<br>• Manage and troubleshoot Active Directory, ensuring user access and security protocols are properly maintained.<br>• Configure and maintain integration components to optimize system performance.<br>• Support and maintain electronic components and enterprise hardware within the organization.<br>• Administer Microsoft Exchange, handling email systems and server configurations.<br>• Monitor and manage Palo Alto Firewalls, ensuring network security and functionality.<br>• Collaborate on Salesforce environment support, resolving system issues and implementing updates.<br>• Utilize Azure DevOps for project management and workflow optimization.<br>• Handle ticketing system operations to track and manage technical issues effectively.<br>• Ensure compliance with enterprise IT policies and standards while delivering solutions.
<p>Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST. This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.</p><p><br></p><p>What You’ll Be Doing:</p><p><br></p><p>Provisioning and staging devices for new and existing users</p><p><br></p><p>Handling deskside support requests as part of the IS team</p><p><br></p><p>Acting as overflow for triage and service desk tickets – mix of Level 1 and light Level 2 tasks</p><p><br></p><p>Covering for the onsite support peer during PTO or schedule adjustments</p><p><br></p><p>Performing hardware swaps, desktop imaging, and device setups</p><p><br></p><p>Working with SCCM for device management and software deployment</p><p><br></p><p>Making user group modifications and updates in Active Directory</p><p><br></p><p>Collaborating in real-time with team members via chat for troubleshooting bumps</p><p><br></p><p>Tech Environment:</p><p><br></p><p>Windows desktops/laptops</p><p><br></p><p>SCCM</p><p><br></p><p>Active Directory</p><p><br></p><p>Standard imaging and provisioning tools</p><p><br></p><p>What We’re Looking For:</p><p><br></p><p>Customer Service: 1+ year in a support or service-driven role</p><p><br></p><p>Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)</p><p><br></p><p>Hands-On Experience: Comfortable supporting hardware swaps and device imaging</p><p><br></p><p>Why You’ll Love It:</p><p><br></p><p>Be the go-to support for an engaged and collaborative onsite team</p><p><br></p><p>Enjoy variety – some days are heavy on provisioning, others more focused on support tickets</p><p><br></p><p>A great opportunity to grow your skills in a supportive, team-first environment</p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p>We are looking for an experienced Network/Systems Manager to join our team in Livermore, California. This is Network/Systems Manager a Contract-to-Permanent position offering an opportunity to lead and oversee critical network operations while collaborating with management and technical teams. The ideal Network/Systems Manager will take ownership of network systems, provide strategic recommendations for improvements, and ensure seamless technology operations across multiple sites. This is an onsite position sitting in Livermore, Ca. </p><p><br></p><p>The ideal Network/Systems Manager will have Palo Alto firewall experience, strong Cisco networking skills, and a background in Active Directory, VMware, and Google Workspace. The Network/Systems Manager will also help manage security in collaboration with our managed security provider, including patch management, configurations, and oversight of new firewall deployment. Experience with Cisco VoIP systems—particularly in design and configuration—is preferred. </p><p><br></p><p>When the current manager is out, this Network/Systems Manager role will act as the primary liaison to upper management, requiring excellent communication skills and the ability to present clearly to executives. You will also be the go-to person for staff when issues arise, ensuring problems are addressed quickly and effectively.</p><p><br></p><p>Responsibilities:</p><p>•<strong>Key Responsibilities</strong></p><ul><li>Oversee the network and virtual server environments, ensuring reliable and secure operations across all sites.</li><li>Administer LAN/WAN infrastructure including Cisco network equipment, virtualization platforms (VMware), Active Directory, user accounts, and network services.</li><li>Manage and configure firewalls (Palo Alto) and coordinate with security providers for patching, monitoring, and threat mitigation.</li><li>Oversee deployment of new network and security hardware, including upcoming firewall projects.</li><li>Configure and support Cisco VoIP systems, including design and implementation.</li><li>Troubleshoot and resolve hardware, software, and network issues to minimize downtime.</li><li>Evaluate requests for technical assistance, determine appropriate actions, and assign resources accordingly.</li><li>Collaborate with leadership to plan short- and long-term technology upgrades, replacements, and system improvements.</li><li>Design and optimize network architectures (e.g., VLAN, VPN, routing, content filtering, QoS, IDS/IPS, etc.) for high performance and security.</li><li>Install and update network software, service packs, and security patches across multiple platforms.</li><li>Monitor servers, appliances, and network devices to ensure proper performance and availability.</li><li>Lead technology projects, including migrations, new implementations, and product evaluations, ensuring they meet deadlines and quality standards.</li><li>Coordinate with internal teams, vendors, and contractors to complete projects and resolve issues efficiently.</li><li>Prepare documentation including network maps, technical reports, procedures, and recommendations for improvements.</li><li>Stay informed on industry trends, tools, and best practices to inform purchasing and operational strategies.</li><li>Act as a primary contact for management, providing updates, reports, and recommendations.</li></ul><p><br></p>
<p>We are seeking a highly skilled Network Engineer to join our growing IT team. This role is critical in ensuring the performance, reliability, and scalability of our network infrastructure. You’ll be the subject matter expert for all things networking—supporting WAN, LAN, VPN, SD-WAN, wireless, and OT networks—while helping with our transition from HP/Aruba to Juniper switching gear.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support all network infrastructure including switches, routers, firewalls, SD-WAN, and wireless systems.</li><li>Troubleshoot and resolve network issues, including poor Wi-Fi performance, across 130+ switches and 100+ access points.</li><li>Provide Tier 3 support and serve as the escalation point for network-related service desk tickets.</li><li>Coordinate with vendors for support, procurement, and implementation of network solutions.</li><li>Lead network deployment projects and maintain thorough documentation.</li><li>Monitor and optimize network performance and capacity planning.</li><li>Support networks and security systems.</li><li>Travel to plant sites as needed for installations and hands-on support.</li><li>Network monitoring and documentation support required</li></ul>
We are looking for an experienced IT Manager to join our team in Cleveland, Ohio. In this role, you will oversee the support and development of our Tulip platform, ensuring seamless operations for manufacturing systems and processes. You will also manage a team of analysts while providing technical troubleshooting and solutions for our IT systems.<br><br>Responsibilities:<br>• Provide technical support and maintenance for the Tulip platform to ensure optimal performance and reliability.<br>• Troubleshoot and resolve hardware and software issues on PCs running the Tulip software.<br>• Develop and support APIs to maintain seamless business data integration.<br>• Facilitate data communication between manufacturing systems using Kepware.<br>• Oversee discrete manufacturing processes to ensure efficiency and effective workflow.<br>• Ensure comprehensive product genealogy and traceability through accurate records and documentation.<br>• Diagnose and resolve technical issues related to IT systems, delivering timely solutions.<br>• Collaborate with cross-functional teams, including production, quality, and IT, to support operations and continuous improvement.<br>• Manage and provide leadership to first and second shift analysts, ensuring coverage during on-site and call-out situations.<br>• Ensure compliance with industry standards and regulatory requirements, especially those related to defense manufacturing.
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
Southwest distribution company is hiring a Sales Support Lead. Will oversee and train two in Customer Service and partner closely with Sales, Accounting and Operations. Looking for a customer focused individual, who will bring expertise and process improvement to the department. Must have 3+ years in Customer Service or Inside sales support, ideally business to business. Will be responsible for reaching out to existing clients and improving the sales and customer experience. Must have strong communication, and experience processing customer orders from beginning to end. Degree is a plus.
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
<p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
<p>Large Global client in need of a Tax Manager </p><p><br></p><p>For Immediate interview please contact Victor Muller at 508 205 2136</p><p><br></p><p>Tax Manager</p><p><br></p><p> Consolidate the Company’s worldwide income tax provision in accordance with U.S. GAAP (ASC 740), including reviewing completed work from senior tax analysts, outside service providers and international sites for material accuracy. Partner with regional tax managers to leverage in-country tax expertise.</p><p>• Collaborate with cross-functional teams – including other groups within Corporate Tax, Corporate Accounting, SEC Reporting, global finance, and external advisors – to assess the tax accounting impact of business changes and new tax laws. Quantify material impacts, ensure accurate reporting, and update tax provision processes as needed.</p><p>• Support the execution and documentation of Corporate Tax SOX internal controls, ensuring compliance with internal control requirements and readiness for audit reviews. </p><p>• Coordinate monthly deliverables from foreign sites, as well as from the U.S. income tax group; review monthly tax account reconciliations and journal entries.</p><p>• Understand management reporting and prepare reconciliations to U.S. GAAP tax reporting. Prepare and review quarterly tax entries in accordance with U.S. GAAP.</p><p>• Prepare and review GAAP and non-GAAP tax disclosures and supporting documents for SEC filings, ensuring accuracy and compliance with U.S. GAAP and SEC regulations.</p><p>• Partner with external auditors to provide documentation and respond to inquiries during their quarterly and annual reviews. Work proactively during quarters to early issue identify and move work out of close cycles.</p><p>• Collaborate cross-functionally with subject matter experts who identify and document uncertain tax positions. Provide technical guidance and support on ASC 740-10 accounting requirements to ensure these positions are properly analyzed, accurately reconciled within tax provision software, and appropriately disclosed in financial statements.</p><p>• Research tax technical issues and document findings in a clear and concise manner, including the preparation or review of memos as appropriate.</p><p>• Assist with maintaining and maximizing functionality of our tax provision software (Thomson Reuters ONESOURCE Tax Provision) to increase efficiency.</p><p>• Support foreign accounting teams by providing guidance and periodic training on U.S. GAAP tax reporting and compliance requirements, including instruction on tax software and monthly reporting processes.</p><p>• Mentor and develop staff while promoting a collaborative, inclusive team culture.</p><p>• Identify and implement process improvements to reduce cycle time and enhance efficiency, leveraging technology and continuous improvement principles.</p><p>• Support special projects as needed, including acquisitions and divestitures and assist the Senior Tax Manager, Acquisitions and Integrations, in ensuring accurate purchase accounting data is reflected in the tax provision software.</p><p><br></p><p><br></p>
