<p>We are looking for an experienced IT Support Analyst to join our team on a short- term contract basis out of Oakland, Ca. In IT Support role, you will provide technical assistance to a primarily remote workforce, ensuring seamless operations across macOS and Windows environments. Based in Oakland, California, this IT Support position offers an exciting opportunity to contribute to the FinTech industry while leveraging your IT support expertise. This IT Support role is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues.</p><p>• Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications.</p><p>• Manage identity and access management tools, such as Okta, to ensure secure and efficient user access.</p><p>• Utilize Jira Service Desk to document, track, and resolve support tickets effectively.</p><p>• Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions.</p><p>• Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations.</p><p>• Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals.</p><p>• Assist with employee onboarding and offboarding processes, including hardware lifecycle management.</p><p>• Ensure thorough documentation and adherence to IT best practices throughout all support activities.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.<br><br>Responsibilities:<br>• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.<br>• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.<br>• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.<br>• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.<br>• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.<br>• Respond to service desk tickets promptly, addressing technical issues with efficiency and precision.<br>• Collaborate with team members to implement solutions and improve overall support processes.<br>• Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner.<br>• Identify recurring problems and propose strategies to prevent future occurrences.<br>• Ensure all support activities are accurately documented and tracked for reporting purposes.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>We’re seeking a motivated IT Assistant to join our client’s team in Des Moines, Iowa. This contract-to-hire role is a great opportunity for someone who enjoys solving technical problems, supporting end users, and being hands-on with day-to-day IT operations. In this role, you’ll play an important part in keeping systems running smoothly and providing a great technology experience across the organization.</p><p><br></p><p><strong><em>100% ONSITE IN DES MOINES</em></strong></p><p><strong><em>MUST BE A US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide frontline technical support by diagnosing and resolving hardware, software, and basic network issues</p><p> • Set up, configure, and deploy new workstations, laptops, devices, and peripherals</p><p> • Respond to and resolve service desk tickets in a timely and customer-focused manner</p><p> • Document issues, resolutions, and procedures within the IT knowledge base</p><p> • Support system updates, upgrades, and technology migrations in partnership with the IT team</p><p> • Assist with Active Directory tasks, including user account creation, updates, and access management</p><p> • Monitor and help maintain endpoint security using tools such as Microsoft Intune</p><p> • Support Microsoft Windows 10 and Microsoft 365 applications</p><p> • Track, manage, and maintain accurate inventory of IT hardware and assets</p><p> • Deliver friendly, reliable, and attentive support to employees at all levels</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
We are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.<br><br>Responsibilities:<br>• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.<br>• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.<br>• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.<br>• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.<br>• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.<br>• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.<br>• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.<br>• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.<br>• Collaborate with team members to ensure consistent and reliable IT support for all users.
We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results.<br><br>Responsibilities:<br>• Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service.<br>• Address employee performance concerns through corrective actions and support processes.<br>• Monitor and improve team operations to ensure alignment with organizational objectives.<br>• Analyze operational data to identify inefficiencies and implement strategies for optimization.<br>• Conduct regular audits to maintain quality standards and resolve any discrepancies.<br>• Act as the primary contact for resolving technology, communication, and execution challenges.<br>• Collaborate with senior leadership to align strategies and drive company initiatives.<br>• Facilitate new business projects, ensuring team readiness and smooth implementation.<br>• Promote a culture of engagement, satisfaction, and productivity among employees.
<p>We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.</p><p>• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.</p><p>• Oversee employee time-off tracking and approvals to maintain workforce consistency.</p><p>• Prepare and submit monthly reports on mailroom and receptionist desk metrics.</p><p>• Enforce and maintain safety, environmental, and security standards in the workplace.</p><p>• Recommend process improvements to enhance operations, equipment usage, and customer satisfaction.</p><p>• Provide ongoing training and development opportunities for team members.</p><p>• Meet with clients to discuss management updates and fulfill contractual expectations.</p><p>• Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns.</p><p>• Coordinate conference room management, ensuring equipment functionality and supply availability.</p>
<p><strong>Overview</strong></p><p>Robert Half is seeking an experienced SQL Database Administrator to design, implement, maintain, and optimize relational database environments. This role is responsible for ensuring database availability, performance, security, and recoverability across development, testing, and production systems. The ideal candidate brings strong hands-on SQL Server experience, exposure to Oracle, solid Linux administration skills, and familiarity with cloud-based infrastructure.</p><p><br></p><p><strong>This is a Direct Hire position that will require onsite work.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and support SQL Server databases across development, test, and production environments</li><li>Perform database installations, configurations, upgrades, patching, backups, and recovery operations</li><li>Monitor database health and performance; identify and implement tuning and optimization strategies</li><li>Design, implement, and maintain backup, recovery, and disaster recovery solutions</li><li>Manage database security, including user access, roles, and permissions</li><li>Automate routine administrative tasks using scripting and related tools</li><li>Administer and support Linux servers hosting database environments</li><li>Collaborate with application, infrastructure, and security teams to support deployments and resolve issues</li><li>Provide advanced troubleshooting and tier-3 support for database-related incidents</li><li>Support help desk and infrastructure teams with escalated database issues</li><li>Maintain accurate documentation for database configurations, procedures, and standards</li><li>Work with vendors as needed and support vendor-managed solutions</li></ul><p><br></p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.<br><br>Responsibilities:<br>• Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.<br>• Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process.<br>• Collaborate with stakeholders to understand project requirements and establish clear migration objectives.<br>• Configure Jira Service Management to meet organizational needs and optimize workflows.<br>• Troubleshoot and resolve issues that arise during the migration process.<br>• Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration.<br>• Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively.<br>• Coordinate with cross-functional teams to ensure seamless integration of data and systems.<br>• Monitor and report on migration progress to stakeholders.<br>• Maintain high standards of data integrity and security throughout the project.
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
We are looking for an experienced Tech Support Manager to lead the implementation, testing, and training of cutting-edge technologies and software within the Manufacturing Department. This role is vital to ensuring the department operates efficiently while preparing for future growth. The successful candidate will collaborate with key stakeholders to maintain and improve systems and processes. <br> Responsibilities: • Manage the deployment, maintenance, and optimization of software programs used in the Manufacturing Department, including tools such as Revit, Navisworks, Revizto, and other emerging technologies. • Collaborate with the Virtual Construction Operations Manager and Director of Manufacturing to evaluate, test, and select new software and equipment. • Provide technical troubleshooting and timely resolution for software and hardware issues within the Manufacturing Department. • Coordinate with the IT Department to ensure updates and deployments of current software programs are seamless and effective. • Conduct beta testing of new programs and offer insights and recommendations prior to implementation. • Train team members on existing software tools and newly adopted technologies to ensure efficient utilization. • Regularly communicate with leadership to deliver progress updates and propose innovative solutions. • Identify opportunities to improve processes and enhance the functionality of existing systems. • Oversee the integration of software, hardware, and tooling between the fabrication shop and Virtual Construction systems. • Document processes, training materials, and implementation procedures to ensure consistency and knowledge retention. Medical, dental, and vision insurance 401(k) plan with company match Health Savings and Flexible Spending Accounts Company-paid life and disability insurance (STD/LTD) Paid Time Off (PTO) beginning at 120 hours annually for permanent employees Seven paid holidays plus one floating holiday Employee Assistance Program detail oriented development support and tuition reimbursement Employee referral program Wellness program and employee events
We are looking for an experienced Service Delivery Manager to lead and oversee IT field operations across multiple locations. This role involves managing onsite IT teams, resolving technical escalations, and ensuring the efficient delivery of IT support services. The ideal candidate will possess strong leadership abilities and a customer-focused approach to drive operational excellence.<br><br>Responsibilities:<br>• Supervise and provide guidance to onsite IT support teams, ensuring accountability and high performance.<br>• Act as the primary escalation point for complex technical issues requiring onsite intervention.<br>• Manage vendor relationships for supplemental support, including contract negotiations and performance evaluations.<br>• Collaborate with stakeholders to align field operations with organizational IT objectives and roadmaps.<br>• Monitor and analyze KPIs and SLAs to enhance service delivery and operational efficiency.<br>• Develop and enforce policies and procedures for onsite IT support and incident management.<br>• Oversee the installation, configuration, and troubleshooting of IT hardware and physical devices.<br>• Coordinate logistics for IT equipment shipments, moves, and installations during practice transitions.<br>• Ensure compliance with security, privacy, and regulatory requirements across field operations.<br>• Promote a culture of customer service and continuous improvement within the field team.
<p>Project Manager – Global ITSM Rollout</p><p><strong>Location:</strong> Marysville, OH</p><p><strong>Work Type:</strong> Onsite – 4 days per week</p><p><strong>Travel:</strong> Yes (TBD)</p><p><strong>Overtime:</strong> Yes – approximately 5 hours per week</p><p><br></p><p><br></p><p>Position Overview</p><p>We are seeking an experienced Project Manager to support the global rollout of an IT Service Management (ITSM) platform (ServiceNow) across multiple regions, including North America, Japan, South America, AO, and Europe.</p><p>This role will be responsible for day‑to‑day program execution, cross‑regional coordination, stakeholder communication, and delivery of all program milestones. The Project Manager will serve as a central point of coordination across global teams and leadership.</p><p>Due to the global scope, this role requires flexibility to support early‑morning and late‑evening meetings and may involve coordinating real‑time translation support.</p><p><br></p><p>Onsite Requirement</p><p>This position requires being onsite in Marysville, OH, four (4) days per week. No remote option is available.</p><p><br></p><p>Key Responsibilities</p><p>Program & Project Management</p><ul><li>Own and maintain the global project plan, including timelines, dependencies, milestones, and deliverables.</li><li>Lead end‑to‑end execution across regions and functional workstreams.</li><li>Prepare and distribute program documentation, status reports, and leadership updates.</li></ul><p>Global Coordination & Communication</p><ul><li>Facilitate and lead cross‑regional meetings across multiple time zones, including early‑morning and late‑evening sessions.</li><li>Coordinate real‑time translation or interpretation support as needed.</li><li>Serve as a central communication hub for global teams and leadership stakeholders.</li></ul><p>Governance, Risk & Issue Management</p><ul><li>Track and manage RAID (Risks, Actions, Issues, Decisions).</li><li>Escalate blockers and risks promptly to ensure timely resolution.</li><li>Ensure alignment with governance processes and cross‑regional prioritization.</li></ul><p>Executive Readiness & Reporting</p><ul><li>Prepare decision decks, evaluation materials, and executive summaries for approval cycles.</li><li>Host monthly Executive Status / Awareness meetings.</li><li>Translate complex program details into concise, executive‑ready messaging.</li></ul><p>Stakeholder Engagement</p><ul><li>Partner with IT leadership, technical leads, regional operations teams, and business owners.</li><li>Ensure alignment on requirements, regional impacts, and rollout readiness.</li><li>Support collaboration across diverse, multicultural global teams.</li></ul><p><br></p>
<p>Business Intelligence Developer</p><p><br></p><p><strong>Location:</strong> Remote</p><p><br></p><p><strong>Clearance:</strong> Must hold an <strong>active DOJ Public Trust</strong></p><p><br></p><p><strong>Citizenship:</strong> <strong>U.S. Citizenship required</strong></p><p><br></p><p>Position Overview</p><p>Seeking a Business Intelligence Developer to lead the development and delivery of high‑impact reports and dashboards supporting Federal Government clients. This role focuses on building scalable, high‑performance analytics solutions using Microsoft Power BI and Azure‑based data services in a cloud environment. The ideal candidate has strong experience partnering with business stakeholders, translating data needs into actionable insights, and supporting enterprise reporting platforms.</p><p>Key Responsibilities</p><ul><li>Work directly with stakeholders to gather and document reporting and analytics requirements and provide ongoing user support</li><li>Design, develop, and deliver operational and analytical reports, dashboards, visualizations, and data extracts using Power BI and related query tools</li><li>Reengineer existing Power BI and SSRS reports to source data from Azure Data Lake, Synapse Analytics, and Azure SQL Managed Instance</li><li>Analyze existing ETL logic and data sources, including SQL Server databases and SSAS cubes, to understand and implement required data transformations</li><li>Monitor and optimize report performance by tuning DAX queries, Power Query, data models, visual components, and caching strategies</li><li>Leverage Azure data services such as Azure Data Lake, Synapse Analytics, Azure SQL, and Analysis Services to deliver efficient and scalable reporting solutions</li><li>Collaborate with business analysts, data modelers, data architects, and data engineers to support data model design and data transformations</li><li>Design and implement processes to ensure data accuracy, consistency, and quality across reports and analytics</li><li>Support Power BI administration, including workspace management, access controls, apps, gateways, cloud data source connections, and usage monitoring</li><li>Ensure reporting solutions align with established data governance policies and procedures</li><li>Incorporate AI and ML capabilities, including Power BI Copilot, to enhance analytics and reporting workflows</li><li>Assist the Help Desk with incident and problem management related to reporting and analytics</li><li>Support end user training and adoption of reporting tools</li><li>Actively participate in Agile DevOps processes, including Program Increment planning</li><li>Maintain continuous learning to stay current with evolving BI and cloud technologies</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
<p>We are looking for a skilled Mobile Device Technician to join our team in Asheville, North Carolina. This long-term contract position is part-time (roughly 10 hours per week), and ideal for an individual with a strong background in mobile device management and IT support. You will play a vital role in managing mobile devices, providing technical assistance, and ensuring seamless user experiences.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the Mobile Device Management (MDM) platform, ensuring devices are effectively enrolled and monitored.</p><p>• Work part-time (estimated 10 hours per week) onsite in Asheville, NC</p><p>• Administer Apple Business Manager and Verizon MDM by handling device enrollment, configuring profiles, and assigning users.</p><p>• Perform provisioning, setup, upgrades, replacements, and decommissioning of mobile devices.</p><p>• Offer basic IT support for hardware, printers, and peripherals, addressing low-level troubleshooting needs.</p><p>• Collaborate with external IT teams to escalate and resolve issues beyond mobile device management.</p><p>• Maintain detailed documentation of processes and keep device inventories accurate and up to date.</p><p>• Assist end users with mobile-related issues and respond to general IT support requests.</p><p>• Provide occasional support for Apple iOS devices and other IT systems when required.</p>
<p><strong>Systems Administrator</strong></p><p>We are seeking a skilled <strong>Systems Administrator</strong> to join our technology team. This role is ideal for someone who enjoys managing servers, supporting infrastructure, and solving complex technical issues in a fast-paced environment. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in system administration with room to grow into more advanced responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Manage and maintain Windows and/or Linux server environments including patching, updates, and performance monitoring</li><li>Administer Active Directory, Group Policy, DNS, DHCP, file shares, and permission structures</li><li>Support virtualization platforms such as VMware or Hyper-V, including VM creation, tuning, and maintenance</li><li>Oversee backup operations, disaster recovery testing, and storage systems</li><li>Assist with system upgrades, migrations, and infrastructure improvement projects</li><li>Monitor server health, performance metrics, and resource utilization</li><li>Troubleshoot server failures, authentication issues, and network-related system problems</li><li>Maintain accurate documentation including configurations, diagrams, and SOPs</li><li>Collaborate with network, help desk, and security teams to resolve escalated support issues</li><li>Ensure systems comply with organizational security policies and standards</li></ul><p><br></p>
