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121 results for Help Desk Support Manager jobs

Help Desk/Desktop Support Analyst

Dublin, OH
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently. Responsibilities: • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner. • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations. • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup. • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations. • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities. • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs. • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history. • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed. • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
2026-06-12T00:00:00Z

Help Desk/Desktop Support Analyst

Detroit, MI
onsite
Temporary to Hire
23.75 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization. Responsibilities: • Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan. • Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner. • Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting. • Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory. • Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately. • Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed. • Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees • Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner • Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date • Support user account administration tasks, including password resets and access updates within Active Directory • Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications • Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution • Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting. Responsibilities: • Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff. • Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up. • Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes. • Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards. • Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes. • Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly. • Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo. • Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support. Responsibilities: • Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment. • Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes. • Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications. • Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket. • Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations. • Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Medicine Park, OK
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly. What you’ll do: Provide onsite and remote support for employees across the organization Troubleshoot hardware and software issues on desktops and laptops (Windows environment) Support Microsoft 365 including Outlook, Teams, and basic admin tasks Reset passwords and assist with account access issues Handle email troubleshooting and general user support requests Install, configure, and maintain printers and other peripherals Set up new users including equipment, accounts, and system access Track and resolve tickets in a timely, customer-focused manner Escalate more complex issues when needed What they’re looking for: Experience providing end user support in a corporate environment Strong working knowledge of Microsoft 365 Experience with desktop support (Windows), printers, and basic networking concepts Comfortable supporting users both in person and remotely Solid troubleshooting skills and ability to work through issues independently Strong communication skills and a service-oriented mindset Nice to have: Experience with a ticketing system Basic understanding of Active Directory or user account management
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Visalia, CA
onsite
Temporary to Hire
26 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Visalia, California in a contract role with the potential to become permanent. This opportunity is well suited for an early-career IT specialist who wants to expand technical support and networking skills while working alongside an experienced senior team member. The person in this position will provide hands-on user support, help maintain core IT systems, and contribute to a reliable day-to-day technology environment. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization. • Troubleshoot user access problems, reset permissions, and support account administration within Active Directory. • Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees. • Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing. • Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training. • Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly. • Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements. • Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction.
2026-06-12T00:00:00Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-05-26T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-12T00:00:00Z

Help Desk Analyst

Memphis, TN
onsite
Temporary / Contract
22 - 24 USD / Hourly
Robert Half Talent Solutions, Technology Division is partnering with a well-established Memphis-based organization to add an IT Support Analyst to their team. This role is 100% onsite and offers a contract-to-hire path for the right person. What You’ll Be Doing<ul><li>Provide day-to-day support for end users across hardware, software, and network issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity</li><li>Support Microsoft environments (Windows, Office 365)</li><li>Assist with user account management (Active Directory)</li><li>Perform software installations, updates, and equipment setup</li><li>Document all work and resolutions in the ticketing system</li><li>Partner with internal teams to support IT initiatives and system improvements</li><li>Assist with inventory tracking and hardware lifecycle management</li></ul>
2026-06-12T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams. This contract requires on-site between both the Oakland and San Francisco offices. Responsibilities:• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
2026-06-10T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students. Responsibilities: • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users. • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use. • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment. • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly. • Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after installation or repair to confirm they are functioning properly before handoff. • Maintain an organized work area and handle technology assets carefully during support and deployment activities.
2026-06-11T00:00:00Z

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-12T00:00:00Z

IT Help Desk Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-06-09T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-06-12T00:00:00Z

Help Desk Tier II Support

Sandy, UT
onsite
Temporary to Hire
27.5 - 33 USD / Hourly
We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a contract capacity with the potential to become permanent. This role is ideal for someone who enjoys solving technical issues thoroughly, partnering with others when needed, and delivering a high level of service to end users. The position supports a mix of desktop, network, server, and virtualization-related incidents, with an emphasis on strong documentation, clear communication, and dependable ticket resolution. Responsibilities:• Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams.• Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service.• Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns.• Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users.• Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution.• Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary.• Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers.• Travel on short notice when required to support business operations at domestic and international locations.
2026-06-09T00:00:00Z

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

IT Help Desk I

Waianae, HI
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Help Desk I specialist to provide hands-on technical support for hardware, software, and networked systems in Hawaii. This long-term contract position is ideal for someone who enjoys solving technical issues, supporting day-to-day IT operations, and assisting with equipment deployment across a healthcare environment. The role also requires strong coordination skills, with the ability to manage timelines, support project-related activities, and contribute to organized technical documentation. To apply for this role, please call Erica Huggins at 808.452.0256. Responsibilities:• Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations.• Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required.• Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components.• Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves.• Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives.• Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work.• Perform document scanning and help organize technical or project materials to ensure information is easy to access.• Contribute to additional IT support and project-related duties as business needs require.
2026-06-12T00:00:00Z

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