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126 results for Help Desk Support Manager jobs

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-07-30T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-07-22T00:00:00Z

Help Desk/Desktop Support Analyst

East Lansing, MI
onsite
Permanent / Full Time
40000 - 50000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for customers and end users in East Lansing, Michigan. This role focuses on diagnosing routine connectivity, device, and service issues while delivering clear, detail-oriented support across a range of technologies. The ideal candidate is organized, customer-focused, and comfortable documenting work thoroughly to ensure seamless follow-up and resolution. Responsibilities: • Provide first-level support for common technical problems affecting routers, optical network terminals, set-top equipment, wireless connections, and consumer smart devices. • Follow established diagnostic processes and support resources to identify causes, restore service, and guide users through practical solutions. • Route more advanced or persistent incidents to higher-level support teams, ensuring each escalation includes a complete summary of findings and actions already performed. • Create and maintain detailed service tickets by recording issue type, status updates, troubleshooting activity, and final outcomes in the tracking system. • Capture customer interactions accurately to support continuity of service and enable efficient handoffs between support teams. • Update account information during activations, service modifications, and other support-related requests while maintaining accurate records. • Assist users with Microsoft Windows environments and desktop-related issues as part of day-to-day help desk operations.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure. Responsibilities: • Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations. • Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications. • Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up. • Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components. • Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory. • Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible. • Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components. • Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations. • Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
2026-07-21T00:00:00Z

Help Desk/Desktop Support Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization. This is an on-site, contract opportunity located in San Francisco. Responsibilities:• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.• Support account access needs through Active Directory, including routine user administration and permission-related requests.• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.
2026-07-31T00:00:00Z

Help Desk/Desktop Support Analyst

Wappingers Falls, NY
remote
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion. Responsibilities:• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.• Support user account and access-related tasks within Active Directory as part of routine help desk operations.• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.
2026-07-31T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-31T00:00:00Z

Help Desk/Desktop Support Analyst

San Angelo, TX
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, TX. This is a Contract-to-Hire position which is ideal for someone who enjoys combining hands-on desktop support with service desk troubleshooting in a fast-paced environment. The role focuses on resolving technical issues, supporting hardware and software needs, and delivering dependable customer service across workplace technology. Responsibilities:• Provide front-line and desktop-level technical support by diagnosing user issues, fulfilling service requests, and restoring system functionality.• Install, configure, and update computers, software applications, and peripheral equipment to meet operational needs.• Handle hands-on troubleshooting for workstations and related devices, including maintenance tasks that help prevent recurring technical problems.• Set up, distribute, and tailor end-user devices and accessories so employees can work effectively from day one.• Partner with technical specialists and subject matter experts to address escalated tickets, major incidents, and more complex problem records.• Use PowerShell to run, adjust, and improve scripts that streamline routine IT support activities and reduce manual effort.• Maintain accurate support documentation and contribute to process knowledge that strengthens service desk effectiveness.• Assist with backup-related tasks, system configuration, and other assigned technology support duties as needed.
2026-07-31T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-27T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.Responsibilities<ul><li>Provide Tier 1 technical support via phone, email, and ticketing systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Escalate complex issues to appropriate support teams</li><li>Create and maintain technical documentation</li><li>Assist with user account administration and password resets</li><li>Deliver excellent customer service while meeting SLAs</li></ul>
2026-07-24T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-07-17T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-07-23T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a skilled Desktop Support Analyst to provide hands-on technical support for end users in a Windows-based environment. This role will focus on PC imaging, workstation setup, hardware and software troubleshooting, and Microsoft 365 support. The ideal candidate is customer-service oriented, technically strong, and comfortable supporting users in a fast-paced environment.Key Responsibilities:<ul><li>Provide desktop support for Windows-based PCs, laptops, and related hardware</li><li>Image, configure, and deploy new computers and rebuild existing devices as needed</li><li>Set up and install workstations, including monitors, docking stations, peripherals, and accessories</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Support users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint</li><li>Perform user account setup, password resets, and basic access support</li><li>Diagnose and escalate more complex technical issues when necessary</li><li>Maintain accurate documentation of support requests, resolutions, and asset inventory</li><li>Assist with moves, adds, and changes for employee workstation setups</li><li>Ensure systems are updated, patched, and functioning properly</li></ul>
2026-07-10T00:00:00Z

Desktop Support Technician

Coraopolis, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting. Responsibilities: • Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices. • Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use. • Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware. • Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities. • Maintain accurate records for company technology assets and support day-to-day device lifecycle management. • Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed. • Follow established service management practices for incidents, changes, and recurring technical issues. • Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
2026-07-16T00:00:00Z

Desktop Support Technician

West Palm Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, performing desktop and laptop imaging, managing user accounts in Active Directory, and supporting day-to-day IT operations.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve issues in Windows 10/11 environments</li><li>Perform device imaging, deployment, and configuration for new and existing systems</li><li>Manage user accounts, passwords, groups, and permissions in Active Directory</li><li>Install, configure, and support standard business applications</li><li>Handle ticket resolution for hardware, software, connectivity, and access issues</li><li>Support onboarding and offboarding activities, including workstation setup and account provisioning</li><li>Maintain accurate documentation of incidents, processes, and asset inventory</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Provide strong customer service and timely follow-up to end users</li></ul>
2026-07-10T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our technology team. This role is ideal for someone who enjoys solving technical issues, supporting end users, and ensuring reliable workstation performance. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in desktop technologies with room to grow into more advanced IT responsibilities. Responsibilities<ul><li>Provide hands-on desktop, laptop, and peripheral support across Windows and/or Mac environments</li><li>Install, configure, and maintain operating systems, software applications, and hardware components</li><li>Diagnose and resolve hardware failures, OS issues, application errors, and workstation performance problems</li><li>Support user account requests including password resets, access permissions, and workstation setups</li><li>Troubleshoot network connectivity issues such as VPN failures, Wi-Fi problems, DNS conflicts, and printer access</li><li>Assist with workstation imaging, software deployment, updates, and patching</li><li>Support onboarding and offboarding tasks including device setup, user profiles, and asset assignment</li><li>Document troubleshooting steps, resolutions, and device changes accurately in the ticketing system</li><li>Maintain inventory of desktops, laptops, monitors, accessories, and licensed software</li><li>Escalate complex issues to senior IT staff when necessary</li><li>Follow organizational IT policies, security standards, and operational procedures</li></ul>
2026-07-23T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are seeking a Desktop Support Analyst to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.Key Responsibilities<ul><li>Provide Tier II desktop and help desk support for onsite users</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems</li><li>Assist with Active Directory and Group Policy administration at a Tier II level</li><li>Manage, organize, and track IT equipment inventory</li><li>Deliver strong customer service and timely technical support to end users</li><li>Document issues, resolutions, and service activity within a ticketing system</li></ul>Technical Environment<ul><li>Windows-based systems</li><li>Active Directory</li><li>Group Policy</li><li>Networking fundamentals, including switches, routers, and servers</li><li>Ticketing systems such as ConnectWise or ServiceNow</li></ul>
2026-07-18T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Desktop Support Technician to provide dependable onsite technical support for a nonprofit organization in Asheville, North Carolina. This role is ideal for someone who is confident working independently, values a mission-driven environment, and can deliver responsive service to a small user community. The position offers a hands-on opportunity to support both Mac and Windows environments while partnering closely with internal IT leadership to keep daily operations running smoothly. Responsibilities:• Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.• Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.• Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.• Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.• Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.• Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.• Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.• Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.
2026-07-27T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
5 - 29 USD / Hourly
We are seeking a Help Desk II detail oriented to join our IT team and provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, operating systems, Microsoft 365 applications, printers, and basic networking issues while delivering exceptional customer service. The ideal candidate is customer-focused, enjoys problem-solving, and can effectively prioritize multiple support requests.
2026-07-31T00:00:00Z

Help Desk Analyst I

Columbus, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment. Responsibilities: • Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance. • Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions. • Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms. • Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment. • Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed. • Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices. • Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system. • Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. • Follow organizational security standards and reinforce best practices during daily support interactions.
2026-07-21T00:00:00Z

IT Desktop Support Analyst

Valencia, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a medical devices organization in Valencia, California. This Long-term Contract position focuses on delivering dependable desktop and end-user support across office and production environments, ensuring employees have the hardware, software, and account access needed to work effectively. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Windows-based systems and common enterprise tools. Responsibilities: • Resolve issues involving laptops, desktops, and other end-user hardware, including diagnosis, repair coordination, and replacement support. • Deliver frontline technical assistance and intermediate application support for users working in a Microsoft Windows environment. • Troubleshoot Windows 11, Microsoft Office applications, Outlook, authentication methods, and mobile devices to minimize user downtime. • Set up accounts and equipment for new hires, process access changes, and complete deactivation tasks for departing employees through Active Directory administration. • Deploy and support approved software packages using Software Center while assisting users with installation-related issues. • Provide technical support for employees on the production floor after completing the required training for that environment. • Record, update, and close support requests accurately in ServiceNow to maintain clear incident documentation and service visibility. • Assist with device management and connectivity issues involving Microsoft Intune and other company-supported access tools. • Manage a steady daily ticket volume while maintaining quality service and timely follow-up with end users.
2026-07-30T00:00:00Z

ON-SITE Helpdesk Representative

Tuskegee Institute, AL
onsite
Temporary / Contract
21 - 24 USD / Hourly
Location: On-SiteEmployment Type: Contract-to-HireDepartment: Information TechnologyReports To: IT Manager Position OverviewOur client is seeking a customer-focused IT Help Desk Representative to provide on-site technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and account-related issues while delivering exceptional customer service to employees at all levels.The ideal candidate is a problem solver with strong communication skills, hands-on technical support experience, and the ability to thrive in a fast-paced environment. This is a contract-to-hire opportunity with the potential for permanent employment based on performance and business needs. Key ResponsibilitiesEnd User Support<ul><li>Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.</li><li>Respond to and resolve help desk tickets in a timely and professional manner.</li><li>Troubleshoot hardware, software, operating system, and connectivity issues.</li><li>Assist users with password resets, account access, and security-related requests.</li><li>Escalate complex technical issues to appropriate IT teams when necessary.</li></ul>Desktop & Device Support<ul><li>Install, configure, and deploy computers, monitors, printers, and mobile devices.</li><li>Perform workstation setup, equipment moves, and hardware replacements.</li><li>Maintain inventory records for IT hardware and equipment.</li><li>Support software installations, upgrades, and patching activities.</li></ul>Microsoft & Business Application Support<ul><li>Troubleshoot Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.</li><li>Assist users with VPN connectivity and remote access solutions.</li><li>Support common business applications and provide basic user training when needed.</li></ul>Customer Service & Documentation<ul><li>Deliver outstanding customer service while supporting employees with varying levels of technical expertise.</li><li>Document incidents, service requests, resolutions, and troubleshooting steps within the ticketing system.</li><li>Maintain accurate records of hardware assignments, software licenses, and support activities.</li><li>Contribute to knowledge base articles and end-user documentation.</li></ul>IT Operations Support<ul><li>Assist with onboarding and offboarding activities, including account provisioning and equipment setup.</li><li>Support conference room technology and audio/visual equipment.</li><li>Participate in IT projects, upgrades, and office technology initiatives.</li><li>Follow IT policies, security standards, and established procedures.</li></ul>
2026-07-21T00:00:00Z

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