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100 results for Help Desk Support Manager jobs

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Contract / Temporary to Hire
23 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access. Responsibilities: • Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary. • Manage and troubleshoot user accounts and permissions within Active Directory. • Configure and maintain Windows 10/11 operating systems and associated applications. • Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction. • Clearly explain technical solutions to non-technical users to facilitate understanding and resolution. • Oversee daily help desk operations, including triaging and routing support requests. • Follow up with users to confirm that issues have been resolved to their satisfaction. • Maintain up-to-date knowledge of system functionality, navigation, and processes. • Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team. Responsibilities:• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.• Set up new workstations, including hardware configuration and software installation.• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.• Configure and register mobile devices in Intune to ensure compliance and functionality.• Assist with new user onboarding by setting up devices and ensuring access to required systems.• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.• Collaborate with team members to address complex technical issues and provide timely resolutions.• Ensure all technical support is delivered in accordance with company policies and best practices.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively. Responsibilities: • Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle. • Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users. • Configure and deploy corporate workstations for new hires and existing staff upgrades. • Assist employees with resolving hardware, software, and networking concerns, both locally and remotely. • Maintain and troubleshoot office meeting room technologies, including audiovisual equipment. • Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements. • Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently. • Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier. • Contribute to automation initiatives to streamline IT operations and improve system efficiency.
2026-04-15T00:00:00Z

Help Desk/Desktop Support Analyst

Valencia, CA
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply. Responsibilities: • Provide hands-on technical support for desktops, including troubleshooting hardware and software issues. • Assist with imaging and configuring PCs using tools such as Autopilot. • Address end-user support requests, including password resets, software installations, and connectivity troubleshooting. • Manage and resolve service desk tickets promptly and efficiently. • Maintain and support Active Directory, ensuring proper user access and permissions. • Collaborate with team members to ensure seamless execution of data transfers and system setups. • Utilize ticketing systems, such as Freshservice, to track and document support tasks. • Offer guidance and training to users on basic technical issues and system usage. • Support the deployment and maintenance of Microsoft Intune for device management.
2026-04-14T00:00:00Z

Help Desk Analyst

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
Help Desk Analyst On-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
2026-04-07T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you. Responsibilities: • Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk. • Escalate complex issues to appropriate teams to ensure timely and effective resolution. • Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality. • Collaborate with team members to improve processes and implement best practices for IT service management. • Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions. • Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance. • Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery. • Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment. • Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
2026-04-15T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges. Responsibilities:• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.• Configure and image PCs and laptops to meet organizational standards.• Set up and maintain workstations, ensuring optimal functionality.• Install and connect printers and other hardware devices to the network.• Perform basic troubleshooting of hardware and software concerns.• Upgrade and maintain hardware components to enhance performance.• Assist with software installations, updates, and problem resolution.• Provide technical support in a data center environment.• Address and resolve workstation hardware issues efficiently.• Document and report technical problems and resolutions for future reference.
2026-04-07T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T00:00:00Z

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
0 - 0 USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T00:00:00Z

Service Desk

Seattle, WA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Service Desk Contractor to provide frontline technical support to internal users in a fast-paced, enterprise environment. The position is 100% onsite in Seattle, WA, that contract. Apply Today! Job Details: Schedule: Monday-Friday 8-5pmDuration: Short Term Contract Location: Seattle, WA Key Responsibilities<ul><li>Serve as the first point of contact for IT support, resolving issues or escalating as needed</li><li>Monitor and respond to incoming requests via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to: </li><li>Hardware and workstations</li><li>Software and Microsoft 365 applications</li><li>Login/access issues, including MFA</li><li>Mobile devices and Intune/Company Portal</li><li>Accurately document, track, and update tickets within the service desk system</li><li>Follow established IT processes, security protocols, and validation procedures</li><li>Support onboarding and offboarding activities, including device setup and user guidance</li><li>Collaborate with internal IT teams to ensure timely resolution of incidents</li><li>Deliver a high-quality, customer-focused support experience</li></ul>
2026-04-02T00:00:00Z

Desktop Support Technician

Valencia, CA
onsite
Temporary
23 - 28 USD / Hourly
We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues. Key Responsibilities:<ul><li>Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.</li><li>Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.</li><li>Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.</li><li>Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.</li><li>Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.</li><li>Support SCCM and/or Intune environments as needed during imaging and configuration tasks.</li></ul>
2026-04-10T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary
25 - 35 USD / Hourly
We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization. Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
2026-03-30T00:00:00Z

Desktop Support Technician

Mount Bethel, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management. Responsibilities:• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.• Offer support for software issues, ensuring functionality and resolving technical challenges.• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.• Utilize Jira as a ticketing system for tracking and documenting all completed work.• Deliver consistent technical support to end users, addressing their computing needs effectively.
2026-04-07T00:00:00Z

Desktop Support Technician

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.
2026-04-03T00:00:00Z

Help Desk Tier I

Draper, UT
onsite
Temporary
34 - 39 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply. Responsibilities:• Provide timely and effective technical support for hardware, software, and system issues.• Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.• Assist users with basic troubleshooting for system errors and software applications.• Ensure proper setup and maintenance of workstations and peripheral devices.• Collaborate with team members to address recurring technical challenges.• Deliver excellent customer service and maintain clear communication with end-users.• Monitor system performance and escalate issues as needed.• Follow established protocols and procedures to ensure compliance with IT standards
2026-04-15T00:00:00Z

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support and customer service. In this role, you will play a key part in addressing and resolving IT-related issues while maintaining an attentive and efficient approach. Responsibilities:• Monitor and respond to incoming tickets and alerts using the ServiceNow system.• Accurately document customer interactions, ensuring all details are recorded with precision and clarity.• Update tickets in alignment with established Service Level Agreements (SLAs).• Follow organizational guidelines related to incident, problem, change, and knowledge management processes.• Escalate complex issues to higher-level support when necessary.• Provide detailed documentation of customer impact, resolution steps, and ticket prioritization according to policies.• Manage incident recovery and monitor performance metrics, ensuring data accuracy in reports.• Offer after-hours support, including nights and weekends, as part of structured on-call responsibilities.• Maintain clear and effective communication with customers throughout all interactions.• Collaborate closely with team members, partners, and internal staff to achieve shared goals.
2026-04-16T00:00:00Z

Help Desk Analyst I

Oklahoma City, OK
onsite
Temporary
19 - 22 USD / Hourly
Oklahoma City, OK – Ongoing Project** Position Overview We are seeking a reliable and customer‑focused Helpdesk Support Technician (Level 1–2) to provide onsite technical assistance for an ongoing project in Oklahoma City. The ideal candidate will have hands-on experience supporting end users in a Windows-based environment, managing service requests through a ticketing system, and delivering prompt, detail oriented customer service. Key Responsibilities Provide onsite technical support for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory) Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar). Assist with new user onboarding, workstation setup, and device configurations. Support end users with software installations, updates, and general technical guidance. Escalate complex issues to Level 3/System Admin teams when required. Maintain documentation for troubleshooting steps, technical procedures, and asset records. Deliver excellent customer service with strong communication skills for in‑person support.
2026-04-15T00:00:00Z

Help Desk Analyst I

Brookfield, WI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment. Responsibilities:• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.• Manage patch updates and oversee licensing renewals to ensure system compliance.• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.• Maintain accurate and organized documentation for IT processes and systems.• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.• Assist with system administration tasks, including basic Active Directory management.• Collaborate with team members to optimize IT workflows and enhance user experience.• Provide guidance to users on resolving common technical challenges.• Support additional IT tools and software, such as AutoDesk, when required.
2026-04-16T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

Manager of Application Support

Albuquerque, NM
onsite
Permanent
0 - 0 USD / Yearly
We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals. Responsibilities: • Oversee the development and management of the department's budget, ensuring resources are allocated effectively. • Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability. • Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets. • Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives. • Communicate IT updates and project progress to relevant governance groups and stakeholders. • Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations. • Define leadership responsibilities for projects involving clinical or financial management systems. • Collaborate with vendors to manage contracts and ensure timely delivery of services. • Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management.
2026-04-03T00:00:00Z

Service Desk Coordinator

Colorado Springs, CO
onsite
Contract / Temporary to Hire
22 - 23 USD / Hourly
We are looking for a Service Desk Coordinator to join our team in Colorado Springs, Colorado, on a contract-to-permanent basis. In this role, you will provide essential administrative and technical support to ensure smooth operations for our internal staff. This position is ideal for an organized and meticulous individual with a strong ability to assist users and manage technology resources effectively. Responsibilities: • Facilitate technology onboarding and offboarding processes, including equipment setup, access management, and asset tracking. • Provide first-level technical support and troubleshoot basic hardware and network issues for end-users. • Manage and maintain accurate inventory records for IT equipment and system documentation. • Assist with updates to user roles, permissions, and accounts in Active Directory and Azure. • Support the functionality of conference rooms, printers, and other office equipment as needed. • Handle inbound calls and user inquiries, providing timely and clear communication regarding IT requests or issues. • Participate in team meetings, training sessions, and initiatives to improve IT support processes. • Deliver excellent customer service by addressing technical concerns in a thorough and approachable manner.
2026-04-16T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Contract / Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

MSP IT Support Manager

Pawtucket, RI
onsite
Permanent
90000 - 100000 USD / Yearly
We’re hiring an MSP IT Support Manager (5x week onsite in Rhode Island) to lead a team of 5 (Help Desk + Systems Engineers) for a growing Managed Services Provider. This role is a mix of hands‑on technical work and people leadership, focused on improving service delivery, team performance, and client satisfaction. What You’ll Do:<ul><li>Lead, mentor, and develop a 5‑person technical team</li><li>Act as an escalation point for complex issues</li><li>Oversee daily operations, SLAs, and ticket workflow</li><li>Standardize processes and strengthen documentation</li><li>Support client escalations, planning, and tech guidance</li></ul>
2026-04-13T00:00:00Z

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