We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a skilled Help Desk Analyst II to join our team in Prattville, Alabama. This position involves providing comprehensive IT support to ensure smooth operations across manufacturing facilities. As a critical member of the team, you will address technical challenges, collaborate with various departments, and contribute to maintaining IT systems. This is a long-term contract opportunity for professionals passionate about delivering excellent service and fostering operational efficiency.<br><br>Responsibilities:<br>• Provide onsite IT support by assisting plant staff with technical issues and resolving inquiries related to PCs, Microsoft Windows, and Office.<br>• Install, configure, and maintain Windows desktop and laptop systems within a manufacturing environment.<br>• Monitor service desk tickets, ensuring timely responses and resolutions to technical problems.<br>• Act as a liaison between corporate IT and manufacturing facilities, aligning IT standards with operational needs.<br>• Collaborate with process control teams to troubleshoot and resolve technical challenges.<br>• Plan and coordinate the installation of end-user and network devices to optimize functionality.<br>• Assist in administering computer inventory, refresh cycles, and provide detailed reports to management.<br>• Offer backup coverage for other regions and participate in on-call support rotations.<br>• Communicate effectively with vendors, corporate IT staff, and plant employees to address IT-related concerns.<br>• Travel regionally to manufacturing plants as needed to provide onsite support and maintain systems.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.<br>• Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.<br>• Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.<br>• Assist with basic hardware and software installations and configurations.<br>• Educate users on best practices and preventive measures to minimize technical disruptions.<br>• Ensure timely communication with users about issue status and resolution timelines.<br>• Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
<p>We’re seeking a detail-oriented, customer-focused professional to join our team as an IT<strong> Support Technician</strong>. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.</p><p>In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide remote assistance for password resets, account access issues, and general troubleshooting.</li><li>Accurately document support activities and resolutions in the ticketing system.</li><li>Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.</li><li>Support account activations, role assignments, and password management within utility systems.</li><li>Maintain up-to-date customer and technician records in the ticketing system.</li><li>Manage incoming service requests, generate tickets, and route them to appropriate teams.</li><li>Collaborate with team members to ensure clear and effective communication across the organization.</li><li>Assist with software and application-related issues to ensure optimal system performance.</li><li>Adhere to IT support policies and procedures to deliver a seamless customer experience.</li></ul><p><br></p>
<p>We’re seeking an <strong>IT Account Support Manager</strong> to build strong client relationships, ensure satisfaction, and drive growth through trusted support and consultative service.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the main point of contact for client needs.</li><li>Conduct business reviews and create tailored growth plans.</li><li>Proactively address challenges and identify service opportunities.</li><li>Turn satisfied clients into advocates through referrals and testimonials.</li><li>Collaborate with internal teams to improve service delivery.</li></ul><p><strong>Qualifications</strong></p><ul><li>Experience in client relationship management or account support.</li><li>Strong communication, planning, and problem-solving skills.</li><li>Proficiency with CRM and productivity tools.</li><li>Dependable, positive, and results-focused team player.</li><li>If you’re motivated to help clients succeed and grow lasting partnerships, we’d love to connect.</li></ul><p><strong>Onsite in Medford, OR</strong></p><p><strong>Salary $70,000 plus commission</strong></p><p><strong>Good benefits!</strong></p><p><br></p><p>Join our team to explore new challenges, enhance your career, and work alongside professionals who inspire growth. Take the next step and apply today!</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> 100% Onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
<p>Robert Half is seeking a Commercial Litigation Paralegal to support a dynamic legal team handling complex business disputes. This is a remote opportunity with monthly in-person meetings, ideal for a detail-oriented professional with strong commercial litigation experience.</p><p><strong> </strong></p><p><strong>Location: </strong>Remote (must attend monthly on-site meetings)</p><p><strong>Schedule:</strong></p><ul><li><strong>Contract:</strong> Part-Time (20–25 hours/week, Monday–Friday)</li><li><strong>Permanent:</strong> Full-Time (40 hours/week)</li></ul><p><strong>Technology: </strong>All necessary technology provided</p><p><strong>Duration: </strong>Temp-to-Perm</p><p><strong>Pay Rate: </strong>$40+ per hour</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and file pleadings, motions, subpoenas, and discovery documents</li><li>Assist attorneys in mediation, arbitration, and trial preparation</li><li>Manage a portfolio of approximately 120 active cases, ensuring efficiency and compliance.</li><li>Conduct legal research and summarize findings</li><li>Organize and maintain electronic and physical case files</li><li>Prepare court bundles and exhibits</li><li>Schedule depositions, hearings, and client meetings</li><li>Coordinate with attorneys and other team members to provide litigation support in commercial cases.</li><li>Perform conflict checks and open new matters in the practice management system</li><li>Maintain attorney calendars and deadlines</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by troubleshooting and resolving hardware and software issues.<br>• Manage user accounts, including onboarding, modifications, and deactivation processes.<br>• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.<br>• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.<br>• Utilize corporate processes such as incident, problem, and change management in daily operations.<br>• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.<br>• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.<br>• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.<br>• Ensure timely closure of service desk tickets while adhering to customer service standards.<br>• Analyze complex business problems and propose effective technical solutions to support organizational goals.
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
We are looking for a motivated Help Desk Engineer II/III to join our dynamic team in Conshohocken, Pennsylvania. As a trusted IT Consulting and Managed IT provider, we are dedicated to delivering personalized and efficient service to our clients. This role involves supporting a diverse range of technologies and systems, ensuring businesses can operate seamlessly and securely.<br><br>Responsibilities:<br>• Deliver technical support for Microsoft business applications and various line-of-business software to ensure smooth functionality.<br>• Diagnose and resolve hardware issues for workstations, servers, and printers.<br>• Troubleshoot and maintain network hardware, including switches, routers, firewalls, and wireless access points.<br>• Implement and support network security measures to safeguard client systems.<br>• Manage and provide technical support for VoIP systems to ensure reliable communication.<br>• Administer Active Directory tasks, including user management, organizational units, group policies, and trust relationships.<br>• Oversee backup and disaster recovery systems to prevent data loss and ensure business continuity.<br>• Assist with basic support for VPNs and Remote Desktop Services to enable secure remote access.<br>• Monitor system alerts and respond promptly to service tickets using designated tools.<br>• Participate in a rotating on-call schedule to provide after-hours support when required.
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.<br>• Identify and resolve hardware, software, and network connectivity problems promptly.<br>• Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.<br>• Handle user onboarding and offboarding processes, including password resets and permissions management.<br>• Escalate more complex technical issues to senior technicians or engineers as required.<br>• Maintain accurate and thorough documentation of support tickets and system updates.<br>• Communicate effectively with clients and team members to ensure clear status updates and resolutions.<br>• Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.<br>• Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in Scituate, Massachusetts. In this long-term contract role, you will provide comprehensive technical support to end users, ensuring seamless hardware and software functionality. This position requires a proactive, detail-oriented individual with a passion for delivering exceptional customer service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Manage and maintain onsite IT assets, including imaging, deployment, and repair of devices.<br>• Provide software support and assist with mobile device management and peripheral setup.<br>• Deliver hands-on network support as needed to address connectivity and infrastructure issues.<br>• Perform hardware troubleshooting, repairs, and preventative maintenance on laptops and Chromebooks.<br>• Collaborate with users to resolve technical problems and keep management informed of progress.<br>• Administer user accounts, including setting permissions, managing security settings, and configuring group access.<br>• Diagnose and resolve network connectivity issues, tracing problems back to switches.<br>• Safely lift and transport equipment weighing up to 50 pounds while navigating buildings and production areas.<br>• Address incoming technical support tickets, resolving equipment and connectivity challenges promptly.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.</p><p>• Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.</p><p>• Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.</p><p>• Maintain accurate equipment records by updating asset tags and ensuring proper documentation.</p><p>• Share technical expertise to support improvement initiatives and enhance IT processes.</p><p>• Deliver services related to onboarding, role changes, and offboarding for employees.</p><p>• Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.</p><p>• Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.</p><p>• Collaborate with team members to drive continuous improvement and creative problem-solving.</p><p>• Ensure compliance with service level agreements and organizational standards in all aspects of technical support.</p>
